A.External Cleanliness & Maintenance	5
3	0.25
4	0.25
5	0.25
6	0.5
8_1	0.5
8_2	0.25
8_4	0.25
8_6	1
8_7	0.5
8_8	0.5
8_9	0.25
8_10	0.5

B.Internal Cleanliness and Maintenance	5
9_1	0.25
9_2	0.25
9_3	0.25
9_4	0.25
9_5	0.25
10_1	0.25
10_2	0.25
10_3	0.25
10_4	0.25
11_1	0.25
11_2	0.25
11_3	0.25
12_1	0.25
12_2	0.25
12_3	0.25
12_4	0.25
13_1	0.25
13_2	0.25
13_3	0.25
13_4	0.25

C.Availability of Advertising and Branding Materials	5
14_2	0.25
14_3	0.25
14_5	0.25
14_6	0.25
15_1	0.5
15_2	0.5
15_3	0.25
15_4	0.25
15_5	0.25
16_1	0.5
16_2	0.25
16_3	0.25
16_4	0.25
16_5	0.75
16_6	0.25

D.General Atmosphere and Branch Environment	6
17_1	0.25
17_2	0.25
17_3	0.25
18	0.5
19	0.5
21_1	0.5
21_2	0.25
21_3	0.25
26	0.5
27	0.5
28_1	0.75
28_2	0.5
28_3	0.5
28_4	0.5

E.Teller Employee Appearance Evaluation	10
29_1	1
29_2	1
29_3	1
30_1	1
30_2	1
30_3	1
31	2
32	2

F.Teller Employee Communication Skills and Attitude	10
34	1
35	1
36	0.75
37	1
38	1
39_1	0.5
39_2	0.25
39_3	0.25
40	0.5
41	0.75
42	0.25
44	1
46	0.75
47_1	0.25
47_2	0.25
47_3	0.25
47_4	0.25

G.Teller Employee Product Knowledge	15
49	1
50	1
51	2
52	2
53	2
54	1
55	1
56	1
57	1
58	1
59	1
60	1

H.Speed of Service	0


I.Customer Service Employee Appearance Evaluation	10
66_1	1
66_2	1
66_3	1
67_1	1
67_2	1
67_3	1
68	1.75
69	2.25

J.Customer Service Communication Skills and Attitude	10
71	1
72	0.25
73	0.25
74	0.25
75	0.25
76	0.25
77_1	0.5
77_2	0.25
77_3	0.25
78	0.25
79	0.5
80	0.25
81	0.5
82	0.25
84	0.5
85	0.25
87	1
89	1
92	0.75
93_1	0.5
93_2	0.5
93_3	0.5

K.Customer Service Employee Product Knowledge	25
95	2
96	2
97	2
98	2
99	2
100	2
101	2
102	2
103	2
104	2
105	2
106	2
107	1

L.Speed of Service	0