Project Bank
Overall Report
Quarter: ( to )

Country: Bahrain
  Region: Bahrain
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    بنك الكويت الوطني/البحرين 81 2015-10-13 11:02 5 5 4.5 5.25 8 8.75 3 0 10 8.25 8 0 65.75
    بنك الاسكان/البحرين 81 2015-10-20 11:51 4 4.5 4 5.5 8 7.5 3 0 8.25 5.5 2 0 52.25
    بنك المشرق/البحرين 81 2015-10-20 12:27 5 4.25 4.5 5 7 3.25 3 0 6.25 4.5 4 0 46.75
  Total of Region: Bahrain 3 Visit(s)   Average Score 5 5 4 5 8 7 3 0 8 6 5 0 55
 
Total of Country: Bahrain   3 Visit(s)   Average Score 5 5 4 5 8 7 3 0 8 6 5 0 55
Country: Jordan
  Region: Ajloun
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    83 2016-05-22 11:50 2.75 5 3.5 5.75 8 8.75 10 0 7.75 9.25 23 0 83.75
    82 2016-05-22 09:45 2.75 4.75 4.5 5.75 8 8.25 8 0 7.75 9 24 0 82.75
    83 2016-05-22 09:45 2.5 4.5 3.25 5.75 8 6.75 10 0 10 9 20 0 79.75
    86 2016-05-22 10:18 4.5 4.75 5 6 10 9.5 2 0 7.75 10 20 0 79.5
    82 2016-05-22 11:55 2.75 4.75 3.5 5.75 10 8 6 0 7.75 9.5 21 0 79
    86 2016-05-22 10:37 3.5 3.5 5 5.25 8 8.5 3 0 10 10 20 0 76.75
    البنك العربي/عجلون 32 2015-10-05 11:10 3.75 4.75 4.25 5.25 8 10 14 0 7.25 9.5 4 0 70.75
    بنك القاهرة عمان/عجلون 60 2015-10-05 11:43 3.25 4.5 4.5 4.75 8 5.25 3 0 8.25 7.25 4 0 52.75
    عجلون 43 2015-09-20 11:56 4.5 4.5 3.25 5.5 8 5.25 3 0 7.75 3 2 0 46.75
    كفرنجة 60 2015-09-20 11:12 3.5 4.25 3.75 3.5 8 2.25 3 0 6.75 1.75 4 0 40.75
  Total of Region: Ajloun 10 Visit(s)   Average Score 3 5 4 5 8 7 6 0 8 8 14 0 69
 
  Region: Amman
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    المجمع التجاري 41 2015-09-16 10:20 5 5 5 6 8 8.75 14 0 10 10 24 0 95.75
    86 2016-05-11 12:05 5 4.75 4.75 5.75 10 10 10 0 10 10 25 0 95.25
    البنك العربي-الجبيهة 40 2015-09-08 10:59 4.75 5 5 6 10 8.25 12 0 10 10 24 0 95
    6 2016-06-16 13:40 4.5 5 5 5.25 10 8.75 14 0 10 9 22 0 93.5
    بنك القاهرة عمان/الهاشمي ال 48 2015-10-07 11:00 5 5 5 6 8 10 14 0 10 10 20 0 93
    86 2016-06-27 12:05 3.75 4.5 5 6 10 10 10 0 10 9.25 22 0 90.5
    البنك العربي/اللويبدة 9 2015-10-28 10:11 2.75 4.25 4.75 5.5 8 10 14 0 10 9.5 21 0 89.75
    95 2016-05-19 09:30 5 5 5 4.5 10 8.75 11 0 7.75 8.5 24 0 89.5
    الجيزة 43 2015-10-04 09:03 4.75 4.25 3.5 4.5 7 10 14 0 10 9 22 0 89
    5 2016-06-15 11:38 4.5 5 5 5.75 8 8.75 14 0 7.75 9.75 20 0 88.5
    82 2016-06-19 12:40 4.5 5 5 5.75 10 9.25 12 0 10 8.75 16 0 86.25
    86 2016-06-30 10:15 3.5 4.75 5 6 8 8.75 9 0 7.75 9 24 0 85.75
    89 2016-05-18 13:21 5 5 5 6 8 10 5 0 7.75 10 24 0 85.75
    مكتب ضاحية الأمير راشد 43 2015-10-13 13:44 5 5 5 5.75 8 10 14 0 10 9.75 13 0 85.5
    86 2016-06-07 10:25 4.75 5 5 5.75 8 9.25 9 0 10 8.25 20 0 85
    5 2016-06-07 13:00 5 5 5 6 8 9.5 10 0 7.75 8.75 20 0 85
    5 2016-06-14 12:34 5 4.75 5 5.5 10 9.5 7 0 8.25 9.75 20 0 84.75
    96 2016-05-19 09:43 5 5 4.25 5 10 8.75 5 0 7.75 9 25 0 84.75
    5 2016-06-08 13:12 4.75 5 5 6 8 7.75 11 0 7.75 9.25 20 0 84.5
    6 2016-06-21 12:07 4 4.75 4.5 5.5 10 8.75 7 0 6.75 9.25 24 0 84.5
    83 2016-06-23 10:55 5 5 4.25 6 8 8.75 8 0 10 9 20 0 84
    البنك الأهلي/ماركا 48 2015-10-06 11:40 5 4.5 4.25 5 10 10 14 0 10 10 11 0 83.75
    87 2016-05-10 14:42 4.5 5 4.5 5.75 8 9.5 9 0 7.75 9.75 20 0 83.75
    5 2016-06-09 14:07 5 5 5 6 8 9.5 10 0 7.75 8.75 18 0 83
    5 2016-06-20 13:26 3.5 4.75 5 6 10 7.75 12 0 10 7.75 16 0 82.75
    البنك العربي /الهاشمي الشما 54 2015-10-07 12:10 4 3.25 3.25 5.5 8 10 14 0 9 8.5 17 0 82.5
    6 2016-06-14 12:34 5 5 5 5.25 8 8.75 7 0 8.25 8.25 22 0 82.5
    6 2016-06-15 12:10 3.75 4.75 5 5.75 10 8 10 0 10 9 16 0 82.25
    95 2016-05-18 11:15 5 5 4.75 5.75 8 8.5 8 0 8.25 8.75 20 0 82
    82 2016-05-19 11:41 5 5 4.5 5.75 10 9.25 7 0 10 9.25 16 0 81.75
    الحاووز 45 2015-10-18 10:00 5 5 4.5 6 8 6.75 8 0 7.75 6.75 24 0 81.75
    بنك القاهرة عمان/ماركا 34 2015-10-06 14:15 3.75 4.75 4.25 5.5 8 10 14 0 8.25 10 13 0 81.5
    6 2016-06-01 12:56 4.25 4.75 4.75 6 10 7.75 9 0 10 9 16 0 81.5
    5 2016-06-19 11:40 3.25 4.75 4.5 5 8 9.5 11 0 7.75 9.75 18 0 81.5
    95 2016-05-18 12:25 4.75 5 5 5.75 8 8.75 6 0 10 8 20 0 81.25
    6 2016-06-14 11:50 4.75 4.5 5 5 10 8.75 5 0 7.75 6.5 24 0 81.25
    82 2016-06-07 10:23 4.75 5 5 5.75 8 8.75 5 0 10 9 20 0 81.25
    5 2016-06-19 12:33 2.75 3.75 4.5 5.25 8 10 5 0 7.75 9 25 0 81
    6 2016-06-07 13:42 4.5 4.5 5 5.5 10 8.75 8 0 7.75 9 18 0 81
    86 2016-06-27 13:15 2.75 4.25 5 5.5 10 9.5 7 0 10 9 18 0 81
    6 2016-06-14 13:15 4.75 4.25 5 6 10 8.75 9 0 7.75 9.25 16 0 80.75
    الهاشمي الشمالي 54 2015-10-07 10:18 5 5 4.5 6 8 9.5 9 0 7.75 9 17 0 80.75
    الجبيهة 12 2015-10-06 14:07 4.5 5 4.75 6 7 10 14 0 8.25 9 12 0 80.5
    البنك الأهلي/الهاشمي الشما٠48 2015-10-07 13:35 4.75 5 3.5 5.75 8 8.75 9 0 10 8.75 17 0 80.5
    البنك الأهلي/فرع أبو علندا 43 2015-09-16 14:01 3.75 5 5 5.75 8 8 3 0 6.75 10 25 0 80.25
    6 2016-06-13 12:49 5 4.75 5 5 8 6.75 8 0 7.75 8 22 0 80.25
    86 2016-06-27 10:50 3.5 5 5 6 8 8.75 7 0 7.75 9 20 0 80
    84 2016-05-12 13:00 5 5 4.5 5.75 8 7.75 7 0 9 9.75 18 0 79.75
    5 2016-06-12 11:46 3.5 4.25 4.75 5.75 8 8.75 3 0 7.75 9.75 24 0 79.5
    90 2016-05-10 14:20 5 5 4.5 4 7 6 11 0 8.25 8.75 20 0 79.5
    83 2016-07-03 12:35 4.75 5 4.25 6 10 8.75 5 0 10 9.75 16 0 79.5
    6 2016-06-15 13:12 4.5 4.5 5 6 10 8.5 9 0 6.75 9 16 0 79.25
    83 2016-06-26 12:10 3.5 4.5 4.5 6 8 8.75 3 0 10 9 22 0 79.25
    87 2016-05-19 11:34 3.5 4.75 4.75 5.75 10 6 8 0 10 9.25 17 0 79
    5 2016-06-06 12:50 4 4.75 5 5.5 8 8.75 6 0 7.75 9 20 0 78.75
    96 2016-05-19 10:44 5 5 4 5.75 10 8.75 11 0 8.25 9 12 0 78.75
    6 2016-06-08 13:11 3.75 4.75 5 6 10 8.5 6 0 7.75 9 18 0 78.75
    83 2016-06-19 11:35 3.75 4 4.75 5 10 7.75 7 0 10 8.25 18 0 78.5
    5 2016-06-21 12:54 4.5 4.5 4.75 5.5 8 7.75 8 0 7.75 9.75 18 0 78.5
    91 2016-05-12 11:25 5 5 4.5 5.25 8 5.5 8 0 8.25 9 20 0 78.5
    86 2016-06-26 11:20 3.25 4.75 4.25 6 8 8.5 7 0 7.75 9 20 0 78.5
    6 2016-05-30 13:18 3.25 4.5 4.75 4.5 10 7.75 9 0 10 8.5 16 0 78.25
    6 2016-06-08 11:11 4.5 4.75 5 6 8 8.75 8 0 10 9.25 14 0 78.25
    86 2016-06-23 12:54 4.25 4.75 5 6 8 8.75 9 0 7.75 8.75 16 0 78.25
    6 2016-06-15 11:37 4.25 5 5 5.75 10 8.5 10 0 5.75 8 16 0 78.25
    83 2016-06-30 10:12 3.75 4.25 5 5.75 8 8.75 8 0 7.75 9 18 0 78.25
    6 2016-06-19 12:27 3.75 4.75 5 4.75 10 8.75 2 0 8.25 9 22 0 78.25
    5 2016-06-01 12:50 3.5 4.75 4 5.75 8 6.5 7 0 9 9.75 20 0 78.25
    83 2016-06-29 13:54 2.5 4 4.25 5.5 8 8.75 8 0 10 9 18 0 78
    6 2016-06-09 13:16 4 4 4 5.25 7 8.75 9 0 10 8 18 0 78
    5 2016-06-16 13:41 4.5 5 5 5.75 10 8.75 6 0 8.25 8.75 16 0 78
    شارع المدينة المنورة 46 2015-09-16 12:30 5 5 5 4.75 10 10 14 0 7.75 8.5 8 0 78
    6 2016-06-19 13:20 3.25 4.5 5 5.25 8 5.75 3 0 10 9.25 24 0 78
    6 2016-06-19 11:41 3.25 5 5 5.75 8 8.75 9 0 7.75 9 16 0 77.5
    5 2016-06-15 12:33 4.5 4.25 5 6 10 7.5 7 0 7.75 9.25 16 0 77.25
    6 2016-06-20 12:54 4 5 5 5.75 8 8.75 6 0 7.75 9 18 0 77.25
    6 2016-06-06 14:14 3 4.25 4.5 5.75 10 7.75 6 0 7.75 9 19 0 77
    5 2016-05-30 13:26 3.5 4 3.75 4.25 10 9.25 10 0 7.25 9 16 0 77
    83 2016-06-30 12:55 2.5 4 3.25 5.75 8 8.75 8 0 10 8.5 18 0 76.75
    87 2016-05-19 12:23 3.25 4.25 4 5.75 8 7.75 7 0 7.75 9 20 0 76.75
    البنك الأهلي/جبل الحسين 48 2015-10-08 09:50 4.75 5 4.75 5.75 8 8.25 7 0 7.75 6.5 19 0 76.75
    83 2016-06-27 10:50 3.75 5 5 5.5 10 7.75 6 0 7.75 8 18 0 76.75
    6 2016-06-22 12:37 3.5 5 5 5.5 10 7.75 4 0 10 8 18 0 76.75
    6 2016-06-20 13:21 3.5 4.75 4.5 5.75 10 7.75 7 0 10 7.25 16 0 76.5
    83 2016-06-27 12:05 3.75 4.5 4.75 6 8 8.75 8 0 7.75 9 16 0 76.5
    6 2016-06-08 12:12 2.75 4.75 4.5 5.25 8 7.75 9 0 10 6.5 18 0 76.5
    83 2016-06-22 13:19 4.5 4.25 4.25 5.5 10 8.75 3 0 10 8 18 0 76.25
    بنك القاهرةعمان/تلاع العلي 48 2015-10-11 13:32 4 4.25 4.25 4.75 8 10 14 0 10 9 8 0 76.25
    5 2016-06-20 12:54 4 5 4.5 5.25 10 6.5 4 0 7.75 9 20 0 76
    الأطفال 45 2015-10-13 13:10 4.75 5 5 5.75 8 8.5 13 0 6.75 9.25 10 0 76
    6 2016-06-12 13:15 4 4.75 4.75 5.5 10 6.75 3 0 10 9 18 0 75.75
    82 2016-07-03 12:38 5 5 4.25 6 8 8.75 9 0 7.75 8 14 0 75.75
    5 2016-06-01 14:05 3.75 4 4.75 5.25 8 5.25 10 0 7.75 9 18 0 75.75
    5 2016-06-09 13:16 4.25 4.5 5 5.75 8 8.5 3 0 10 8.75 18 0 75.75
    البنك الأهلي/أم السماق 43 2015-10-07 12:00 4.5 5 4.5 5.75 8 10 14 0 7.75 10 6 0 75.5
    5 2016-06-14 13:14 4.75 4 5 6 8 8.75 7 0 6.75 8.75 16 0 75
    5 2016-06-13 13:50 5 4.5 5 6 10 8.75 3 0 7.75 9 16 0 75
    86 2016-06-30 11:40 3.5 4 3.75 6 8 8.75 6 0 7.75 9 18 0 74.75
    زهران 2 2015-10-18 11:00 5 5 4 6 8 8.5 9 0 8.25 9 12 0 74.75
    6 2016-06-06 12:51 4.5 4.25 4.5 5 7 8.75 6 0 7.75 9 18 0 74.75
    5 2016-06-13 12:48 4.25 4.75 5 5.5 8 8.75 4 0 8.25 8 18 0 74.5
    86 2016-06-19 11:35 3.75 4 4.75 5.5 8 8.75 8 0 7.75 8 16 0 74.5
    96 2016-05-18 12:30 5 5 4.5 5.75 10 8.75 5 0 10 8.5 12 0 74.5
    83 2016-06-23 12:20 3.25 4.5 4.25 6 8 8.75 6 0 7.75 9.75 16 0 74.25
    بنك القاهرة عمان/اللويبدة 9 2015-10-28 09:52 3 4 3 4.25 7 9 14 0 7.75 7.25 15 0 74.25
    حديقة بنك الإسكان-عبدون 41 2015-09-10 14:05 4.25 5 4.75 6 8 9.5 10 0 9 7.5 10 0 74
    5 2016-06-22 11:40 4.25 4.5 4.5 6 8 8.75 3 0 10 8.5 16 0 73.5
    5 2016-06-21 12:08 4.25 4.5 4.5 5.5 8 7.75 8 0 7.75 9.25 14 0 73.5
    93 2016-05-12 12:10 4.5 5 4 5.25 8 8.75 10 0 10 8 10 0 73.5
    حي نزال 43 2015-10-18 11:13 5 5 4.25 5.5 8 10 14 0 10 6.5 5 0 73.25
    البنك العربي/خلدا 48 2015-10-11 10:15 3.5 4.5 4.25 6 10 8.75 14 0 10 8.25 4 0 73.25
    92 2016-05-10 14:20 3.5 4.75 5 6 8 9.25 3 0 7.75 10 16 0 73.25
    5 2016-06-09 14:08 5 5 5 5.5 7 6.75 9 0 7.75 8 14 0 73
    6 2016-06-16 13:05 4.75 4.5 5 5 9 7.75 8 0 10 7 12 0 73
    87 2016-05-11 13:13 4.25 4.75 5 5.5 10 3.75 2 0 10 9.75 18 0 73
    6 2016-06-01 13:48 3.5 4.75 4.25 5.75 7 6.75 6 0 6.75 9.25 19 0 73
    86 2016-07-03 11:20 2.5 4.25 4.75 5.75 8 7.75 4 0 10 8 18 0 73
    82 2016-06-29 12:56 2.5 3.75 4 5.75 8 8.75 8 0 10 6 16 0 72.75
    82 2016-06-23 12:20 3.25 4.5 4.75 6 8 8.5 2 0 7.75 9.75 18 0 72.5
    83 2016-05-19 12:22 3.25 4.75 4 6 10 8.25 7 0 8.25 9 12 0 72.5
    82 2016-06-07 11:16 3.25 4.75 4.5 4.75 8 8.5 5 0 10 7.5 16 0 72.25
    مكتب الانظلاق للسفريات Ø§Ù„Ø®Ø 43 2015-10-22 09:30 5 5 4 5 8 9 14 0 8.25 7 7 0 72.25
    86 2016-05-12 09:55 5 5 5 5.5 8 5.75 3 0 10 9 16 0 72.25
    5 2016-06-08 11:10 4.75 4.25 5 6 8 9.5 6 0 7.75 5 16 0 72.25
    82 2016-05-12 10:00 5 5 4.5 6 10 7.75 8 0 7.75 8 10 0 72
    93 2016-05-12 11:26 5 5 4.5 5.75 8 8.75 8 0 10 9 8 0 72
    82 2016-05-11 14:15 4 5 4 5.5 9 6.25 7 0 8.25 7 16 0 72
    البنك العربي/ماركا 54 2015-10-06 12:40 5 5 4.5 6 8 10 14 0 10 6.5 3 0 72
    83 2016-06-27 13:17 2.75 4.25 4.75 4.5 10 7.75 3 0 10 7 18 0 72
    حكما 41 2015-10-11 13:20 4 5 4.75 5.5 8 9.5 6 0 7.75 9.25 12 0 71.75
    86 2016-05-10 14:45 5 5 4.5 5.75 8 8.75 8 0 7.75 9 10 0 71.75
    82 2016-06-23 11:37 2.75 5 4 5.75 8 8.25 3 0 10 9 16 0 71.75
    5 2016-06-12 14:01 5 4.5 5 6 8 7.5 3 0 8.25 8.5 16 0 71.75
    86 2016-06-29 13:55 2.5 4 4.25 5.5 8 8.75 3 0 7.75 8 20 0 71.75
    البنك الأهلي-فرع الجبيهة 46 2015-09-14 12:20 5 5 4.25 5.75 10 8.75 5 0 10 9.75 8 0 71.5
    5 2016-06-07 13:36 4 4.25 5 5.75 8 8.75 5 0 5.75 7 18 0 71.5
    5 2016-06-13 13:38 4.5 5 5 6 7 8.75 8 0 8.25 9 10 0 71.5
    86 2016-06-06 12:00 3.75 4.5 4.25 5.25 8 7.75 3 0 7.75 9 18 0 71.25
    البنك العربي/عبدون 60 2015-10-08 11:11 3.75 5 4.75 6 8 10 14 0 7.75 5.5 6 0 70.75
    المقابلين 60 2015-10-11 08:55 3.75 5 3.5 5.5 8 3.75 4 0 7.75 8.5 21 0 70.75
    83 2016-06-07 11:17 3.25 4.75 4.5 5.25 10 8.75 9 0 10 9 6 0 70.5
    مشروع تطوير العبدلي 54 2015-10-08 12:15 5 4.5 4.25 6 8 8.5 4 0 10 9.25 11 0 70.5
    ألمدينة الرياضية 54 2015-10-08 13:53 4.75 5 4.75 5.75 8 10 14 0 7.75 6.5 4 0 70.5
    91 2016-05-12 11:53 4.75 5 5 5.75 8 5.25 8 0 7.75 8.75 12 0 70.25
    جبل الحسين 48 2015-10-08 10:32 5 5 4.5 6 8 7.5 8 0 7.75 6.5 12 0 70.25
    86 2016-06-22 11:49 5 5 4.25 5.75 8 8.75 3 0 8.25 8 14 0 70
    86 2016-06-29 12:54 2.5 3.75 4.25 6 8 8.75 5 0 7.75 7.75 16 0 69.75
    83 2016-07-25 11:15 4.5 4.5 3.75 4.75 7 7.75 6 0 6.75 8.25 16 0 69.25
    6 2016-06-07 13:03 5 5 5 5 7 8.75 7 0 7.75 5.75 13 0 69.25
    90 2016-05-12 12:52 5 5 4 5.5 8 7.75 10 0 10 10 4 0 69.25
    البنك الأهلي/تلاع العلي 54 2015-10-11 11:11 4.5 4 4.5 5.5 10 10 14 0 10 6.75 0 0 69.25
    83 2016-05-11 11:20 3.5 4.75 4.75 6 9 8.75 5 0 7.75 7.75 12 0 69.25
    شارع مكة 54 2015-10-11 12:04 4.5 4 3.75 5.25 8 10 14 0 6.75 5.75 7 0 69
    شارع الأمير محمد 2 2015-10-18 12:00 4.75 5 4.25 5.25 8 7 3 0 8.25 7.5 16 0 69
    87 2016-05-11 14:13 4 5 4 6 8 8.75 8 0 7.75 5.25 12 0 68.75
    الدوار الخامس 32 2015-10-11 10:30 4.25 4.75 4.75 5 10 10 14 0 8.25 7.75 0 0 68.75
    83 2016-06-29 11:30 3 3.75 3.5 5.5 8 5.75 7 0 7.75 6.5 18 0 68.75
    حي الأمير حسن 45 2015-10-14 12:29 3 5 4 5.5 8 10 14 0 6.75 4.5 8 0 68.75
    7 2016-07-25 11:13 4.25 4.5 3.75 5.25 7 7 1 0 9 9 18 0 68.75
    82 2016-06-26 12:10 3.5 4.5 4.5 6 8 5.5 4 0 7.75 9 16 0 68.75
    7 2016-07-24 13:48 3.5 5 4.25 5 8 8.75 7 0 7.75 5.25 14 0 68.5
    83 2016-07-24 13:40 3.5 4 4.25 4 8 8.75 9 0 7.75 5 14 0 68.25
    البيادر 32 2015-09-15 14:30 4.5 4.5 3.75 6 8 9.5 4 0 7.75 8.25 12 0 68.25
    شارع الحرية 43 2015-09-13 14:05 5 5 4.25 3.5 8 8 14 0 10 6.5 4 0 68.25
    عبدون 45 2015-10-08 11:29 5 5 4.75 5.25 7 6.75 8 0 9 8.25 9 0 68
    6 2016-06-12 11:46 3.75 4.25 4.75 5.75 8 8.75 1 0 7.75 8 16 0 68
    الشيمساني 46 2015-09-09 13:50 5 5 4.25 5.5 8 9.25 3 0 7.75 8.25 12 0 68
    شارع قريش 45 2015-10-14 13:14 4 4.75 4.5 5.5 8 7.5 10 0 6.75 8.75 8 0 67.75
    ضاحية الياسمين 1 2015-09-06 10:18 5 5 4.25 5.75 8 8.75 7 0 10 8 6 0 67.75
    82 2016-06-22 11:48 4.75 5 4.5 5.75 8 8.75 5 0 7.75 7.5 10 0 67
    89 2016-05-19 11:02 4.5 5 4.75 6 8 4.75 3 0 7.75 8.75 14 0 66.5
    البنك الأهلي/عبدون 43 2015-10-08 11:30 4.5 4 4.75 0.5 10 10 14 0 10 4.75 4 0 66.5
    تلاع العلي 1 2015-09-14 13:12 5 5 3.5 5.75 10 7.75 3 0 8.25 8 10 0 66.25
    6 2016-06-22 11:41 3.75 4.75 4.5 6 8 8.75 3 0 10 6.75 10 0 65.5
    الجويدة 45 2015-09-15 12:26 3.5 4.25 2.5 5 8 6.25 14 0 6.75 9 6 0 65.25
    بنك القاهرة عمان /أبو نصيـر 12 2015-10-04 13:02 5 5 4.75 2.25 8 9.5 8 0 7.75 9 6 0 65.25
    المطار 43 2015-10-11 10:58 4.5 5 4.5 5 8 7.25 3 0 7.75 4.25 16 0 65.25
    المدينة الطبية 43 2015-10-19 08:45 3.75 3.75 4.5 3.25 7 10 14 0 7.25 2.5 9 0 65
    83 2016-05-10 13:25 4.25 4.25 4.25 4.5 8 2.75 3 0 10 9.75 14 0 64.75
    5 2016-06-06 14:16 4 4.5 4.5 5.5 8 7.5 4 0 9 5.75 12 0 64.75
    5 2016-06-06 11:47 4 4.5 5 5.75 7 7.5 8 0 7.75 5 10 0 64.5
    83 2016-07-03 11:20 2.5 4 4.75 5.75 8 2 3 0 10 8.5 16 0 64.5
    ناعور 45 2015-10-04 08:34 3.5 4 4 5.5 7 10 14 0 9 5.25 2 0 64.25
    83 2016-05-12 10:00 5 4.75 4 6 8 7.75 3 0 6.75 3 16 0 64.25
    89 2016-05-10 12:28 5 5 4.25 5.25 8 7.5 7 0 10 8 4 0 64
    القويسمة 2 2015-09-07 13:11 3.5 4.5 3.5 6 8 8.75 6 0 7.75 7.5 8 0 63.5
    سوق الخضار المركزي 43 2015-10-11 09:41 5 4.75 3.5 5.75 10 5.25 7 0 10 8.25 4 0 63.5
    6 2016-06-12 14:00 4.75 4.5 5 5.5 8 8.75 9 0 10 5.75 2 0 63.25
    5 2016-05-30 14:38 3 4 4.25 5 7 8.25 6 0 8.25 7.25 10 0 63
    93 2016-05-11 10:10 4.75 5 4.25 5.5 10 5.75 5 0 8.25 8.5 6 0 63
    82 2016-06-30 13:01 3 3 2.5 5.75 8 8.75 7 0 7.75 7.25 10 0 63
    أبو نصير 12 2015-09-14 13:25 4 4.75 4.25 5.25 8 7.5 8 0 8.25 7 6 0 63
    الرابية 32 2015-09-09 12:00 4.25 4.75 4 5 8 8.75 2 0 7.75 8.25 10 0 62.75
    6 2016-06-21 12:55 4.25 4.75 4.5 4.5 8 8.75 1 0 7.75 5.25 14 0 62.75
    ألبنك العربي/سيتي مول 43 2015-10-07 12:25 5 5 4.75 4.75 7 10 14 0 6.75 1.5 4 0 62.75
    الوحدات 43 2015-10-18 13:00 2.75 4.75 4 5.5 8 8.75 7 0 7.75 4.25 10 0 62.75
    جبل عمان 32 2015-10-12 11:38 4 5 4.75 5.5 8 8.75 8 0 8.25 6.25 4 0 62.5
    5 2016-06-22 12:36 4 4.75 5 6 8 8.75 5 0 7.75 5.25 8 0 62.5
    93 2016-05-11 12:40 5 4.75 4 5.75 8 8.75 6 0 7.75 8.25 4 0 62.25
    المدينة 45 2015-10-18 10:40 3.75 5 4.25 5.25 8 3.75 3 0 7.75 7.5 14 0 62.25
    5 2016-06-15 13:11 4.5 4.25 5 5.75 8 7.75 4 0 7.75 7.25 8 0 62.25
    82 2016-06-29 11:33 2.5 4 3.75 5.5 8 3.75 3 0 7.75 7.75 16 0 62
    82 2016-06-30 11:43 3.5 4 3.75 6 8 8.5 9 0 8.25 7 4 0 62
    ماركا 48 2015-10-06 13:10 5 5 3.25 5.75 10 8.75 3 0 10 6.75 4 0 61.5
    6 2016-06-06 11:45 4.5 4.5 5 5.75 10 7.75 10 0 7.25 6.25 0 0 61
    مدينة عبدالله الثاني Ø§Ù„ØµÙ†Ø§Ø 45 2015-10-11 09:26 3.75 5 4.5 6 8 7.75 3 0 6.75 8 8 0 60.75
    وادي صقرة 43 2015-10-14 13:40 4 4.75 4 6 7 10 14 0 5.75 5.25 0 0 60.75
    الموقر 43 2015-09-15 13:50 4.5 4.75 2.5 4.5 8 5.5 3 0 10 8 10 0 60.75
    مكتب جاليريا مول 15 2015-09-10 19:13 5 5 4.5 5.5 8 9.5 3 0 8.25 7.75 4 0 60.5
    84 2016-05-10 13:00 3.5 5 4.25 5 8 9.5 7 0 9 8.75 0 0 60
    بنك القاهرة عمان-ابو علندا 45 2015-09-13 13:37 3.5 4.75 2.25 5.5 8 7 14 0 7.75 3 4 0 59.75
    الصويفية 43 2015-10-12 14:14 4.5 4.75 4.25 5.5 8 4.5 10 0 6.75 5.5 6 0 59.75
    بنك القاهرة عمان/الصويفية 8 2015-11-03 09:45 4.75 4.25 4 5 7 10 14 0 6.75 3 1 0 59.75
    90 2016-05-11 11:28 5 5 4.5 5 6 7.25 10 0 10 2.75 4 0 59.5
    البنك العربي/أبو علندا 45 2015-09-16 13:07 4.5 4.75 4 5.25 7 6.5 3 0 9 6.25 9 0 59.25
    جبل النزهة 20 2015-09-08 14:10 4.75 5 5 5.75 8 7.75 3 0 10 7.75 2 0 59
    تاج مول 16 2015-09-15 18:40 5 5 4.25 6 8 7.75 3 0 7.75 6.25 6 0 59
    ام السماق 45 2015-10-07 11:56 3 5 4.5 6 8 6.75 7 0 5.75 5 8 0 59
    6 2016-05-30 13:21 3 4.25 4.75 5.5 8 6.75 0 0 6.75 6 14 0 59
    5 2016-06-14 11:50 5 5 5 5.5 8 8.75 2 0 7.75 8 4 0 59
    85 2016-05-12 13:00 5 5 4.5 5.75 8 5.75 5 0 7.75 3.75 8 0 58.5
    رأس العين 80 2015-09-18 11:00 5 4.75 3.75 5.75 8 7.25 5 0 7.75 5.25 6 0 58.5
    6 2016-06-01 13:20 3 4 4.75 5 8 7.75 9 0 7.75 4.75 4 0 58
    91 2016-05-10 14:04 5 5 4.5 3.75 8 3.5 6 0 7.75 4.25 10 0 57.75
    بارك بلازا 45 2015-10-12 14:07 4.75 5 4.75 5.75 8 7.75 8 0 8.25 5.25 0 0 57.5
    83 2016-05-11 13:10 4.75 4.75 4.5 6 8 7.25 7 0 8.25 2.75 4 0 57.25
    اللويبدة 32 2015-10-11 11:20 4 3.75 4.5 3.5 5 10 14 0 8.25 3.25 1 0 57.25
    5 2016-06-08 12:10 3.5 5 5 5.5 7 8.75 2 0 6.75 3.5 10 0 57
    مرج الحمام 9 2015-09-07 13:58 3 4.5 4.25 4.25 6 5.75 8 0 6 2.75 12 0 56.5
    6 2016-05-30 14:49 3.25 5 4.75 5 8 5.75 3 0 7.75 5.5 8 0 56
    ألعبدلي/مجلس الأمة 11 2015-09-13 13:15 5 5 4.5 5.5 8 7.75 4 0 6.75 4.75 4 0 55.25
    صويلح 36 2015-09-10 11:30 4.75 5 4.75 5.75 6 7.75 3 0 6 7.75 4 0 54.75
    أبو علندا 43 2015-09-09 13:45 4.25 4.75 4.25 5.5 8 6.5 3 0 7.75 2.25 8 0 54.25
    7 2016-06-26 10:10 5 5 4 6 8 7.75 3 0 8.25 6.75 0 0 53.75
    سيتي مول 16 2015-09-10 19:19 5 5 3.5 5 8 6.25 3 0 8.25 5.5 4 0 53.5
    جبل التاج 10 2015-10-25 13:10 2.75 3.5 3.25 4.5 7 8.5 9 0 6.75 3.75 4 0 53
    90 2016-05-11 10:09 5 5 3.25 4.25 7 6.75 6 0 6.25 5 4 0 52.5
    ام اذينة 43 2015-10-08 12:34 5 4.75 4.5 4.25 8 6 3 0 7.75 7.25 2 0 52.5
    بنك القاهرة عمان/سيتي مول 45 2015-10-07 12:28 4.5 5 3.25 6 8 5.75 3 0 7.75 4 4 0 51.25
    82 2016-05-10 13:23 4.25 4.5 4.5 4.5 8 1 5 0 7.75 7.75 4 0 51.25
    5 2016-06-12 13:13 4.25 4.25 4.75 6 8 5.25 2 0 7.75 8.5 0 0 50.75
    الإذاعة 60 2015-10-11 09:23 2.75 4.5 3.5 4 8 5.5 7 0 5.25 5.75 4 0 50.25
    الأشرفية 80 2015-10-18 12:05 4 5 3.75 5.5 8 6.75 3 0 7.25 2.5 4 0 49.75
    طارق 80 2015-10-14 10:30 4 4.25 3.5 4 7 2.75 6 0 7.75 2 8 0 49.25
    شارع عبدالله غوشة 45 2015-10-13 13:00 5 5 5 5.5 7 4.75 3 0 7.75 5.75 0 0 48.75
    الجاردنز 8 2015-09-06 11:15 3.75 4.5 4.75 4.5 6 6.5 0 0 7.75 4.25 6 0 48
    85 2016-05-10 13:15 3.5 5 4.5 5 8 4.75 3 0 7.75 2.5 4 0 48
    السلام 8 2015-10-28 08:40 4 3.25 3.25 3 7 7.5 3 0 6.75 2 8 0 47.75
    سحاب 45 2015-10-11 10:08 3.75 5 4.25 3 7 7.75 3 0 6.75 3 4 0 47.5
  Total of Region: Amman 249 Visit(s)   Average Score 4 5 4 5 8 8 7 0 8 8 13 0 71
 
  Region: Aqaba
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    بنك القاهرة عمان/فرع العقبة 41 2015-09-20 11:50 4 4.75 4.5 5.75 8 10 14 0 7.75 9.25 24 0 92
    86 2016-05-31 09:06 4.5 5 5 5.5 10 8.75 6 0 10 8.25 21 0 84
    86 2016-05-31 09:54 4 3.75 5 5.75 10 8.75 4 0 10 9.25 18 0 78.5
    86 2016-05-31 10:23 3 4.25 5 6 10 8.75 4 0 10 8 16 0 75
    البنك الأهلي/العقبة 43 2015-10-20 13:00 4.5 5 4.75 5.5 9 8.5 9 0 6.75 9 12 0 74
    83 2016-05-31 14:35 3.75 4 4.5 5.25 10 7.5 4 0 7.75 9 14 0 69.75
    83 2016-05-31 09:30 3.75 4.5 4.75 4.25 8 8.5 3 0 10 7.75 10 0 64.5
    82 2016-05-31 09:30 4 4.5 4.25 4.75 8 5.75 3 0 10 8.25 12 0 64.5
    البنك العربي/العقبة 80 2015-10-20 13:15 3.25 2.75 4.25 4.25 7 9 14 0 8.25 3.25 8 0 64
    الشويخ مول 43 2015-10-20 19:30 5 5 4.75 5.25 8 5.5 5 0 7.75 6.5 6 0 58.75
    87 2016-05-31 14:45 3.25 3.75 4.5 5.25 8 7.5 7 0 7.75 7.5 4 0 58.5
    العقبة/الكورنيش 59 2015-09-14 13:00 3.5 4.75 3.75 3.5 7 2.25 6 0 7.75 5.25 8 0 51.75
  Total of Region: Aqaba 12 Visit(s)   Average Score 4 4 5 5 9 8 7 0 9 8 13 0 70
 
  Region: Balqaa
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    86 2016-06-13 12:57 2.5 4.5 4.25 6 8 8.75 9 0 8.25 9 18 0 78.25
    الشونة الجنوبية 54 2015-10-04 12:10 3.25 4 3.5 4.25 8 10 14 0 10 7 14 0 78
    82 2016-06-13 12:55 2.75 4.5 4 6 10 8.5 6 0 7.75 9 16 0 74.5
    ألكريمة 48 2015-10-04 10:10 3.75 4.5 3.75 4.75 8 9 14 0 7.75 8 10 0 73.5
    دير علا 47 2015-10-04 09:45 3.75 4.25 3.25 1.75 7 9 14 0 7.25 6.25 16 0 72.5
    83 2016-06-06 13:55 3.25 4.5 4 5.75 10 7.75 3 0 7.75 8.75 16 0 70.75
    الفحيص 45 2015-10-13 09:07 4.25 5 4.25 4.5 8 7.5 9 0 7.25 6.5 14 0 70.25
    86 2016-06-13 11:35 4.5 5 3.75 5.75 8 9.25 3 0 7.75 9 14 0 70
    83 2016-05-19 09:40 4 4.5 4.25 5.5 8 5.5 5 0 10 6.25 16 0 69
    83 2016-06-13 10:00 2.75 3.25 3.75 6 10 5.75 3 0 8.25 8 18 0 68.75
    83 2016-06-05 09:10 3 4 3.25 5 8 7.25 7 0 10 7.75 12 0 67.25
    82 2016-06-06 13:50 2.75 4.25 4.25 5.75 8 5 3 0 10 8 16 0 67
    86 2016-06-13 11:35 3.75 5 3.75 5.75 8 8.75 7 0 8.25 9 4 0 63.25
    السلط 43 2015-10-13 10:02 3.25 4.75 4.25 4.5 10 8.75 5 0 8.25 6.25 8 0 63
    86 2016-06-05 11:15 2.5 4.25 3.75 5 8 8.75 7 0 7.75 8 8 0 63
    السلط/بوابة السلط 58 2015-09-13 12:21 4.75 5 3.75 5.5 8 7.25 6 0 8.25 5.25 8 0 61.75
    82 2016-06-05 10:35 2.75 4 3.75 5 10 5.25 3 0 10 8.75 8 0 60.5
    82 2016-05-19 09:35 3 4.5 3.25 5.5 8 5.5 2 0 7.75 5.25 12 0 56.75
    البقعة 32 2015-10-04 11:30 4 5 4.25 6 8 6.5 7 0 7.75 3.25 4 0 55.75
    83 2016-06-05 11:55 2.5 3.5 3 3.25 8 1 3 0 10 4 16 0 54.25
    82 2016-06-05 09:10 3.25 3.75 3.25 5.25 8 8.75 3 0 7.75 3.75 6 0 52.75
    86 2016-06-05 11:57 2.5 3.5 3 4.5 8 7.25 0 0 8.25 9 6 0 52
    الكرامة 54 2015-10-04 11:19 4 4 2.5 1.25 10 6.75 5 0 10 8 0 0 51.5
    82 2016-06-13 10:00 2.5 3.25 3.75 5 8 7.5 3 0 7.75 5.25 0 0 46
  Total of Region: Balqaa 24 Visit(s)   Average Score 3 4 4 5 8 7 6 0 8 7 11 0 64
 
  Region: Irbid
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    البنك الأهلي/أرابيلا مول 45 2015-10-06 10:10 4.75 5 4 5.75 7 8.5 14 0 9 10 21 0 89
    87 2016-05-18 14:24 4.75 5 4.5 5.5 10 7.75 13 0 7.75 9 20 0 87.25
    86 2016-05-18 11:45 4.75 5 5 5.75 10 8.75 8 0 10 9 20 0 86.25
    البنك العربي/ايدون 41 2015-10-01 13:00 5 5 5 6 10 8.75 8 0 10 10 18 0 85.75
    92 2016-05-11 11:17 4 5 4.75 5.5 10 10 10 0 7.75 9.25 18 0 84.25
    شارع فلسطين 2 2015-09-16 11:30 4 4.25 3.75 5.75 8 8.75 10 0 10 9 20 0 83.5
    86 2016-06-08 12:17 4.25 5 5 5.75 8 7.75 9 0 7.75 10 20 0 82.5
    83 2016-05-17 11:30 5 5 4 5.75 8 8.75 13 0 7.75 9.25 16 0 82.5
    86 2016-05-26 09:35 3.5 4.75 4.5 6 10 7.25 8 0 10 7.75 20 0 81.75
    86 2016-06-12 12:30 2.75 4.5 4.25 5.75 8 8.75 7 0 10 9 20 0 80
    83 2016-06-08 10:18 4 4.75 4 6 8 7.75 13 0 7.75 8 16 0 79.25
    82 2016-05-26 09:49 2.5 4 4.25 5.5 8 9.25 8 0 7.75 7.5 22 0 78.75
    86 2016-06-28 11:13 2.75 4 4.5 5.75 10 8.75 5 0 7.75 9 21 0 78.5
    86 2016-06-08 10:15 3.25 4 4 6 8 8.75 9 0 7.75 9 18 0 77.75
    اربد/البارحة 41 2015-09-17 13:22 3.5 5 4.5 6 8 10 14 0 10 8.75 8 0 77.75
    مدينة الحسن الصناعية 43 2015-10-06 14:03 4.75 4.75 4.5 5.25 10 10 14 0 8.25 3.5 12 0 77
    83 2016-05-18 13:25 2.75 4.75 4 5.75 10 8 6 0 8.25 7.5 20 0 77
    85 2016-05-11 12:05 3.25 4.25 4 5.25 7 6.75 8 0 10 7.25 18 0 73.75
    83 2016-05-17 10:30 3.5 4.5 3.5 6 10 5 7 0 10 4.25 20 0 73.75
    83 2016-05-26 14:20 2.5 4 4.25 5.75 8 8.75 7 0 8.25 9 16 0 73.5
    اليرموك 32 2015-10-06 11:50 4.75 4.75 4 5.25 8 10 14 0 6.75 6.5 9 0 73
    82 2016-05-09 10:50 3.25 4.25 4.5 4.75 8 8 5 0 7.75 7.5 20 0 73
    المشارع 43 2015-10-06 12:43 4.5 5 4.25 5.25 7 10 14 0 7.75 10 5 0 72.75
    86 2016-05-18 09:45 4.5 5 4.5 6 10 8.75 3 0 7.75 9 14 0 72.5
    92 2016-05-18 12:26 3.5 5 5 5.75 10 7.75 6 0 7.75 9.75 12 0 72.5
    82 2016-05-18 14:25 4.25 5 4.25 5 10 6.75 7 0 10 8 12 0 72.25
    مكتب اربد 1 2015-09-16 11:30 4.5 5 5 6 10 7.75 3 0 10 9 12 0 72.25
    شارع الثلاثين 41 2015-10-05 11:20 3.25 5 5 5.75 10 9.5 7 0 10 8.25 8 0 71.75
    اربد 10 2015-09-25 10:30 5 4.5 3.75 4.5 10 10 14 0 7.75 5 7 0 71.5
    86 2016-06-12 10:40 3 4 3.5 5.75 8 8.75 5 0 7.75 7.25 18 0 71
    83 2016-06-08 12:20 3.75 5 4.75 5.75 8 8.75 4 0 10 7 14 0 71
    البنك الأهلـي/اربد 32 2015-10-06 11:22 4.5 4.5 3.75 5.25 8 10 14 0 7.75 8.25 5 0 71
    82 2016-05-26 12:40 2.75 4.25 3.75 5.5 8 4.75 8 0 10 8 16 0 71
    اربد /دوار القبة 41 2015-09-08 11:15 3.5 5 5 5 10 9.5 10 0 7.75 8.75 6 0 70.5
    82 2016-06-08 13:15 3.25 4.75 4.5 6 8 7.75 5 0 10 9 12 0 70.25
    87 2016-05-26 09:29 3 4.5 4.75 6 10 6.5 5 0 8.25 9 12 0 69
    83 2016-06-21 13:10 3.75 4.75 5 5 8 8.75 5 0 8.25 6.25 14 0 68.75
    87 2016-05-18 12:58 3 3.75 4.5 5 8 7.75 6 0 7.75 8.75 14 0 68.5
    82 2016-05-17 11:30 5 5 3.75 5.75 10 4.5 7 0 8.25 8.75 10 0 68
    الحصن 41 2015-10-13 10:30 4.5 5 4.5 6 8 8.5 4 0 10 8.75 8 0 67.25
    مكتب الشهيد وصفي التل/الرمث 43 2015-10-19 10:22 3.25 4.25 3 5.25 8 9 14 0 7.75 6 6 0 66.5
    82 2016-06-12 10:40 2.75 4 3.5 4.75 8 7.5 3 0 10 8.5 14 0 66
    83 2016-05-26 09:49 1.75 4.5 4.25 5.5 8 8.25 6 0 8.25 5 13 0 64.5
    الشونة الشمالية 43 2015-10-06 11:36 5 4.25 4.25 5 7 10 14 0 7.75 3.25 4 0 64.5
    بنك القاهرة عمان/اربد 45 2015-10-06 10:57 2 3.75 3.5 2 8 10 14 0 8.25 7.75 4 0 63.25
    85 2016-05-11 11:30 3.25 3.25 3.5 4.25 8 6.75 4 0 6.75 4.25 18 0 62
    ايدون 45 2015-10-05 13:33 5 5 4.5 2.25 10 10 14 0 9 2 0 0 61.75
    87 2016-05-09 13:17 3.5 4.5 4 2.5 10 7.75 6 0 10 5 8 0 61.25
    82 2016-05-18 10:55 4.25 5 4.25 5.75 10 8.5 9 0 7.75 2.25 4 0 60.75
    85 2016-05-09 14:25 3.75 4.75 4.25 3.75 10 5.25 8 0 6.75 5.25 6 0 57.75
    دير أبي سعيد 60 2015-10-06 13:20 4 4 4.5 3.75 8 3.25 3 0 6.75 8.75 8 0 54
    83 2016-05-09 11:04 3.25 4.5 3.75 5.25 8 7.25 6 0 7.75 2.75 4 0 52.5
    86 2016-05-09 13:15 3.5 4.25 3.75 2 8 8.75 3 0 7.75 4 4 0 49
    84 2016-05-09 13:40 4 5 4.25 3 8 8.75 2 0 7.75 2.5 0 0 45.25
    الرمثا 43 2015-10-19 11:22 3.75 3.5 4.25 3.25 8 2.75 2 0 7.25 1.25 4 0 40
  Total of Region: Irbid 55 Visit(s)   Average Score 4 5 4 5 9 8 8 0 8 7 13 0 71
 
  Region: Jerash
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    83 2016-05-23 10:00 3.5 4.5 4.75 6 10 9.5 9 0 10 8.75 16 0 82
    ألبنك العربي /جرش 45 2015-09-17 10:13 3.5 5 4.75 6 10 8.75 14 0 8.25 7.75 12 0 80
    بنك القاهرة عمان/فيلادلفيا 43 2015-10-13 12:02 4.5 4.75 4.5 5 10 10 14 0 8.25 9 10 0 80
    86 2016-05-23 09:55 4.75 5 3 5.5 10 8.75 9 0 7.75 10 16 0 79.75
    البنك الأهلـي/فرع جرش 45 2015-09-20 09:23 3.75 3.75 3.75 5 9 9.5 4 0 9 10 19 0 76.75
    83 2016-05-23 09:00 3 4.5 3.5 5.75 8 8.75 7 0 10 8.75 16 0 75.25
    82 2016-05-23 09:00 3 4.25 3.25 4.75 8 8.5 11 0 7.75 8.25 16 0 74.75
    82 2016-05-23 10:30 3.5 4.5 4 5.5 8 4.25 8 0 7.75 8.75 16 0 70.25
    جرش 43 2015-09-17 09:21 5 5 3.75 5.25 7 7.5 3 0 7.75 5.75 4 0 54
  Total of Region: Jerash 9 Visit(s)   Average Score 4 5 4 5 9 8 9 0 9 9 14 0 75
 
  Region: Karak
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    6 2016-05-31 13:34 4.25 5 4.75 6 10 8.75 9 0 10 10 16 0 83.75
    6 2016-05-31 10:40 4.25 4.75 4 5.5 8 8.25 13 0 7.75 8.75 18 0 82.25
    5 2016-06-05 10:03 4 4.5 4 5.25 8 8.75 7 0 7.75 7.25 20 0 76.5
    6 2016-06-05 13:46 3.5 2.75 2.25 5.75 8 7.75 10 0 10 8 16 0 74
    البنك العربي/الكرك 60 2015-09-29 10:00 4 4.75 4.5 6 8 9 14 0 8.25 6.75 8 0 73.25
    86 2016-06-01 14:20 4.5 4.75 3.75 5.75 8 8.5 8 0 7.75 8 14 0 73
    87 2016-06-01 14:20 4.5 4.5 3.75 5.25 8 8.75 2 0 10 9 16 0 71.75
    45 2016-05-31 12:14 4 5 3.75 5.25 8 6.5 4 0 10 9 16 0 71.5
    5 2016-05-31 13:38 3.75 3.75 4.75 5.25 8 5.75 7 0 10 6.5 16 0 70.75
    45 2016-05-31 13:43 3.75 5 4.5 6 8 8.75 9 0 8.25 8.5 8 0 69.75
    بنك القاهرة عمان/الكرك 43 2015-09-28 11:05 3 3.25 2.75 5 7 10 14 0 7.75 5.75 8 0 66.5
    6 2016-05-31 12:12 4 5 3.75 5.75 8 7.75 1 0 10 9 12 0 66.25
    مؤتة 43 2015-09-29 11:55 4.25 4.75 4.25 5.25 8 9 14 0 10 2 4 0 65.5
    الحسينية 60 2015-09-30 10:35 5 4.75 4.75 5 7 6.75 2 0 7.75 9.75 12 0 64.75
    البوتاس 80 2015-10-21 13:20 3.5 4.75 3.75 4.75 8 10 14 0 7.75 4 4 0 64.5
    5 2016-06-05 13:49 4 3.25 2.25 4.5 8 5.75 6 0 10 6 14 0 63.75
    6 2016-06-05 11:45 2.75 4 3.5 4.5 7 5.5 3 0 7.75 6.5 18 0 62.5
    البنك الأهلـي /فرع الكرك 45 2015-09-28 10:12 3 3.5 3.5 5.5 7 6.5 3 0 7.25 4.25 10 0 53.5
    الكرك 32 2015-09-28 10:02 5 4.75 1.25 4.75 6 3 3 0 7.25 3.75 8 0 46.75
    القصر 43 2015-10-04 11:10 4.5 5 3.25 4.25 7 4.5 3 0 7.75 3.25 4 0 46.5
    5 2016-06-05 11:44 2.5 3.5 3.5 4 8 4.75 1 0 7.25 2.75 6 0 43.25
  Total of Region: Karak 21 Visit(s)   Average Score 4 4 4 5 8 7 7 0 9 7 12 0 66
 
  Region: Maan
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    87 2016-05-30 11:50 3.5 5 5 6 10 10 9 0 10 9 19 0 86.5
    البنك الأهلي/معان 32 2015-09-30 10:45 3.25 4.75 4 6 10 9.5 13 0 10 9.75 8 0 78.25
    86 2016-05-30 12:00 3.5 5 5 5.75 8 8.75 3 0 10 10 12 0 71
    86 2016-05-30 11:06 3 4.25 5 5.5 8 8.5 5 0 7.75 6.25 8 0 61.25
    بنك القاهرة عمان/فرع معـــا 43 2015-09-29 12:17 4.75 4.25 2.25 5.75 8 6.75 2 0 10 10 4 0 57.75
    البنك العـربي/فـرع معـان 60 2015-09-29 11:48 4 4.5 4 4 8 7 3 0 8.25 7 2 0 51.75
  Total of Region: Maan 6 Visit(s)   Average Score 4 5 4 6 9 8 6 0 9 9 9 0 68
 
  Region: Madbaa
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    86 2016-07-03 10:05 3 3.5 4.75 5.25 8 7.75 5 0 7.75 9.5 20 0 74.5
    82 2016-07-03 10:05 3 3 4.25 5.75 8 7.75 8 0 10 7 16 0 72.75
    مأدبا 60 2015-10-04 13:50 4.25 4 4 1.25 8 10 14 0 7.25 2.25 0 0 55
  Total of Region: Madbaa 3 Visit(s)   Average Score 3 4 4 4 8 9 9 0 8 6 12 0 67
 
  Region: Mafraq
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    86 2016-06-21 10:30 3 5 5 5.5 8 8.75 8 0 10 9.75 19 0 82
    86 2016-06-21 11:38 2.5 4 4.5 5.5 8 8.75 6 0 10 9 16 0 74.25
    83 2016-06-21 11:15 3 4 4.5 5.5 8 8.75 5 0 7.75 7.75 16 0 70.25
    83 2016-06-21 10:30 3 5 4.75 5 8 8.75 6 0 10 6 12 0 68.5
    المفرق 54 2015-09-17 11:27 3.75 4 5 6 8 9.5 5 0 9 5.5 8 0 63.75
    ألمفرق/مكتب المجمع الغربي 48 2015-09-17 10:48 4 5 4.25 4.75 7 8.75 14 0 7.25 4.25 4 0 63.25
  Total of Region: Mafraq 6 Visit(s)   Average Score 3 5 5 5 8 9 7 0 9 7 13 0 70
 
  Region: Ma`an
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    معان 41 2015-09-21 13:15 5 5 5 6 8 10 14 0 10 10 24 0 97
    82 2016-05-31 12:05 2.5 4 4 5.75 10 8.75 7 0 10 9.75 20 0 81.75
    83 2016-05-30 14:13 2.5 4.5 3.75 6 10 6.75 6 0 7.75 9.25 22 0 78.5
    82 2016-06-01 10:30 3.75 3.5 4.5 4.5 8 6.25 11 0 10 8.75 16 0 76.25
    83 2016-05-30 12:00 3.25 4.25 3.75 5.75 10 7.25 3 0 7.75 8 21 0 74
    82 2016-05-30 12:00 3.25 4.25 3.75 5.75 8 8 3 0 10 8 16 0 70
    87 2016-06-01 10:33 3.75 3 4.25 4.75 8 6.5 6 0 10 8.75 14 0 69
    الشوبك 32 2015-09-29 10:41 5 4.75 4 4.75 8 9.5 3 0 7.75 9.75 12 0 68.5
    87 2016-05-30 14:14 3.5 4.5 3.75 6 8 4.75 2 0 7.75 9 16 0 65.25
    87 2016-05-31 12:08 3.25 4.25 4 6 8 4.25 3 0 7.75 8.75 14 0 63.25
    الشيدية 43 2015-10-20 10:10 3.25 4.25 3.75 4.25 10 7.75 3 0 7.75 8.25 4 0 56.25
    البتراء 43 2015-09-29 12:57 4.25 4.5 4.5 4.5 8 6.75 3 0 8.25 4.5 2 0 50.25
  Total of Region: Ma`an 12 Visit(s)   Average Score 4 4 4 5 9 7 5 0 9 9 15 0 71
 
  Region: Tafilah
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    البنك الأهلي/فرع الطفيلة 32 2015-10-01 11:15 4 5 4.5 6 7 10 14 0 9 8.5 10 0 78
    82 2016-05-29 11:10 4.5 4.25 2.75 5 8 3 3 0 10 10 20 0 70.5
    83 2016-05-29 09:05 2.5 4.25 3.75 5.5 10 7.75 4 0 7.75 8.75 16 0 70.25
    83 2016-05-29 11:02 3.25 3.75 2.5 4.5 10 3.75 3 0 10 9 20 0 69.75
    87 2016-05-29 11:05 2.5 4 2.75 5 10 5.25 1 0 10 9 20 0 69.5
    بنك القاهرة عمان/الطفيلة 43 2015-10-01 12:35 4.5 4.5 4.5 4 8 7.75 14 0 7.25 6.75 8 0 69.25
    ألحسا 45 2015-10-01 10:12 3.25 4.25 4.5 4.25 7 10 14 0 7.75 4 8 0 67
    86 2016-05-29 09:25 4 4.25 4.25 6 8 8.75 8 0 7.75 7.25 8 0 66.25
    82 2016-05-29 09:05 2.5 4 3.75 5 8 5.25 1 0 7.75 7.75 18 0 63
    الطفيلة 43 2015-10-01 11:04 2.5 3.75 3.25 4.75 7 4.25 3 0 8.25 4.25 4 0 45
  Total of Region: Tafilah 10 Visit(s)   Average Score 3 4 4 5 8 7 7 0 9 8 13 0 67
 
  Region: Tafiliah
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    البنك العربي/الطفيلة 60 2015-10-01 11:35 5 4.25 4.75 3.5 8 9 14 0 8 10 13 0 79.5
    86 2016-05-29 11:07 3 4.25 3.75 6 10 7.75 3 0 10 9 18 0 74.75
  Total of Region: Tafiliah 2 Visit(s)   Average Score 4 4 4 5 9 8 9 0 9 10 16 0 77
 
  Region: Zarqaa
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    المنطقة الحرة 54 2015-10-01 12:20 5 5 4.25 6 8 9.5 14 0 9 10 17 0 87.75
    83 2016-06-16 12:02 4 4.25 3.5 5.75 8 8.75 11 0 10 7.5 24 0 86.75
    الأزرق الشمـالي 54 2015-09-20 11:16 4 5 4.25 5.5 10 8.75 6 0 10 9 24 0 86.5
    83 2016-05-24 11:13 3.5 4.75 3.75 6 8 7 13 0 7.75 10 22 0 85.75
    83 2016-06-16 11:03 3.25 5 3.75 6 10 8.75 5 0 10 9.75 24 0 85.5
    الاوتستراد 48 2015-10-05 10:15 5 5 4.75 6 8 10 14 0 10 9.75 12 0 84.5
    86 2016-06-20 10:00 2.5 4.5 3.75 5.5 8 8.75 9 0 8.25 9 23 0 82.25
    عوجان 47 2015-10-05 11:08 4.25 5 4.5 5.5 7 10 14 0 7.75 9.75 14 0 81.75
    86 2016-06-14 11:00 3 4.5 4.75 5.5 8 8.75 6 0 7.75 9.25 24 0 81.5
    حطين 34 2015-10-05 12:38 3.5 4.75 3.75 5.5 8 10 14 0 10 9.75 12 0 81.25
    86 2016-06-15 10:18 4 4.5 3.75 5.5 8 8.75 8 0 7.75 9 22 0 81.25
    86 2016-06-16 12:05 3.75 4.25 3.75 5.75 8 7.75 8 0 7.75 9.25 22 0 80.25
    83 2016-06-15 11:30 3.75 4 4.75 5.75 8 8.75 8 0 10 9 18 0 80
    حي معصوم 54 2015-09-29 11:47 4 4.5 4.5 6 8 10 14 0 10 10 9 0 80
    شارع الجيش 48 2015-09-29 10:30 3.25 4.25 4.5 5.75 10 8.5 7 0 10 10 16 0 79.25
    86 2016-05-24 12:45 2.75 4.5 4.25 6 8 8.5 8 0 10 9 18 0 79
    83 2016-06-14 11:50 2.5 5 4 6 8 8.75 11 0 7.25 9 16 0 77.5
    86 2016-06-15 13:04 2.5 3.5 4.25 6 8 8.75 6 0 8.25 9.75 20 0 77
    82 2016-06-14 11:00 3 4.5 4 5.5 8 8.75 8 0 10 9 16 0 76.75
    الزرقاء الجديدة 54 2015-09-30 13:38 4.5 3.75 3.5 5 8 10 14 0 10 7.5 10 0 76.25
    82 2016-06-16 11:03 3.25 4.5 3.75 6 8 7.75 6 0 10 9 18 0 76.25
    الغويرية 54 2015-09-15 13:41 4 4.75 4.5 6 8 10 14 0 5 7.5 12 0 75.75
    82 2016-05-24 12:00 2.5 4.5 3.75 5.25 10 7.75 6 0 10 7.5 18 0 75.25
    87 2016-05-24 11:14 4 4.5 4 6 8 8.75 7 0 7.75 6.5 18 0 74.5
    83 2016-06-14 12:35 2.5 3.75 3.75 6 10 8.5 7 0 8.25 9 14 0 72.75
    82 2016-05-24 10:00 2.5 4.5 3.75 5 8 7.5 7 0 7.75 8.5 18 0 72.5
    83 2016-05-24 10:00 3 4.75 3.75 5.25 10 8.5 5 0 7.75 8 16 0 72
    82 2016-06-14 11:47 2.5 5 4 6 10 8.75 3 0 7.75 9 16 0 72
    الزرقاء /قصرشبيب 32 2015-09-14 13:26 3.5 3 4.5 5 10 10 14 0 9 7 6 0 72
    87 2016-05-24 12:46 2.75 4.75 4.5 6 8 7.5 6 0 7.75 8.5 16 0 71.75
    83 2016-06-15 13:02 2.5 3.25 4 6 8 7.75 5 0 10 7 18 0 71.5
    87 2016-05-24 12:06 2.5 4.5 3.5 5.75 8 6.25 8 0 7.75 9 16 0 71.25
    الجبل الشمالي 54 2015-09-16 13:13 4 5 4.5 5 10 10 14 0 7.75 6.25 4 0 70.5
    86 2016-06-14 12:35 2.5 3.75 4 6 8 8.75 8 0 7.75 9.25 12 0 70
    الرصيفة 34 2015-10-06 11:57 4.5 4.25 4.75 5.75 10 8.75 7 0 10 8.25 4 0 67.25
    ألضليل 48 2015-09-20 13:05 3.5 4.25 3.5 6 10 8.75 6 0 7.75 8.5 5 0 63.25
    83 2016-06-20 11:53 3.75 4.25 3.25 5.5 8 8.75 9 0 8.25 8 4 0 62.75
    82 2016-06-15 11:30 3.75 3.75 4.75 6 8 8.75 3 0 10 6.5 6 0 60.5
    82 2016-06-15 10:13 3.75 4.5 3.75 5 8 6.5 4 0 7.75 5.25 10 0 58.5
    82 2016-06-20 11:57 3.5 4.25 3.25 5.5 10 8.75 3 0 7.75 6.75 4 0 56.75
    82 2016-06-20 10:00 2.5 4.5 3.75 5.5 10 7.5 3 0 10 7.5 0 0 54.25
    الزرقاء/الوسط التجاري 38 2015-09-07 12:30 5 5 5 5.5 6 6 0 0 7.75 3.25 4 0 47.5
  Total of Region: Zarqaa 42 Visit(s)   Average Score 3 4 4 6 9 9 8 0 9 8 14 0 74
 
Total of Country: Jordan   464 Visit(s)   Average Score 4 5 4 5 8 8 7 0 8 8 13 0 71
Country: Palestine
  Region: BeitLahm
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    بنك فلسطين/بيت لحم 77 2015-10-12 14:04 5 5 2.75 5.25 8 8.5 8 0 10 9.75 15 0 77.25
    بنك الاسكان/بيت لحم 77 2015-10-12 12:45 4.5 5 5 5.5 8 9.25 8 0 8.25 8 8 0 69.5
    ألبنك العربي/بيت لحم 77 2015-10-19 10:57 4.5 5 3.25 5.5 8 9.5 10 0 8.25 6.5 8 0 68.5
  Total of Region: BeitLahm 3 Visit(s)   Average Score 5 5 4 5 8 9 9 0 9 8 10 0 72
 
  Region: Hebron
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    بنك فلسطين/الخليل 88 2015-10-13 12:02 4.25 5 5 5.5 8 9.5 9 0 8.25 8.5 10 0 73
    البنك العربي/الخليل 88 2015-10-13 13:00 3.75 5 5 6 8 9.5 3 0 10 9.75 6 0 66
    بنك الاسكان /الظاهرية 88 2015-10-20 10:00 4.75 5 5 6 8 9.5 4 0 8.25 9.75 4 0 64.25
    بنك الاسكان /يطا 88 2015-10-21 11:00 3.5 5 5 6 8 9.5 5 0 8.25 9 4 0 63.25
    بنك الاسكان/حلحول 88 2015-10-18 10:15 4 5 5 6 7 8.75 3 0 8.25 9.75 4 0 60.75
    بنك الاسكان/الخليل 88 2015-10-07 13:20 4 4.5 5 5.25 8 9.5 3 0 7.25 8 4 0 58.5
  Total of Region: Hebron 6 Visit(s)   Average Score 4 5 5 6 8 9 5 0 8 9 5 0 64
 
  Region: Jenin
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    بنك فلسطين /جنين 78 2015-10-05 12:30 3.75 5 5 6 8 9.5 8 0 8.25 9 8 0 70.5
    جنين 78 2015-10-08 11:00 4.75 5 4.5 5.5 10 9.5 10 0 8.25 7.5 4 0 69
    البنك العربي/جنين 78 2015-10-08 12:00 5 5 4.75 6 8 8.75 5 0 8.25 9.75 4 0 64.5
  Total of Region: Jenin 3 Visit(s)   Average Score 5 5 5 6 9 9 8 0 8 9 5 0 68
 
  Region: Nablus
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    البنك العربي/نابلس 78 2015-10-07 13:30 5 5 4.5 6 8 8.75 5 0 8.25 6.75 8 0 65.25
    بنك فلسطين/نابلس 78 2015-10-06 12:00 4 5 5 6 8 7.75 4 0 8.25 5.75 8 0 61.75
    نابلس 78 2015-10-06 09:30 4.75 5 5 3.75 8 5.5 3 0 7.75 6.5 4 0 53.25
  Total of Region: Nablus 3 Visit(s)   Average Score 5 5 5 5 8 7 4 0 8 6 7 0 60
 
  Region: Ramallah
    Branches Shopper Date Time of Visit External Cleanliness Internal Cleanliness Availability of Advertising General Atmosphere Teller Appearance Teller Communication Product Knowledge Speed of Service Customer Service Appearance Customer Service Communication Product Knowledge Speed of Service Total
    البنك العربي المنارة/رام ال 77 2015-10-05 10:00 4.75 4 4.75 6 7 8.25 10 0 10 8.5 14 0 77.25
    بنك الإسكان/الماصيون 79 2015-10-05 13:35 5 5 5 6 8 8.75 9 0 7.75 9.5 4 0 68
    بيرزيت 79 2015-10-06 09:55 5 5 5 3.75 8 9.5 7 0 7.75 7.25 8 0 66.25
    بنك فلسطين/رام الله 79 2015-10-07 11:30 4.5 4.5 5 5.5 8 5.75 3 0 8.25 5.25 16 0 65.75
    ترمسعيا 79 2015-10-06 11:00 5 5 5 5.5 7 6.5 6 0 7.75 9 8 0 64.75
    بنك الاسكان/رام الله 79 2015-10-05 12:35 3.25 5 5 6 8 8.5 10 0 7.25 5.75 6 0 64.75
  Total of Region: Ramallah 6 Visit(s)   Average Score 5 5 5 5 8 8 8 0 8 8 9 0 68
 
Total of Country: Palestine   485 Visit(s)   Average Score 4 5 5 6 8 9 6 0 8 8 7 0 66
Overall Total   485 Visit(s)   Average Score 4 5 4 5 8 8 7 0 8 8 13 0 70