| Country: Bahrain | ||||||||||||||||||
| Zone: Other Zone | ||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | Internal Cleanliness | Availability of Advertising | General Atmosphere | Teller Appearance | Teller Communication | Product Knowledge | Speed of Service | Customer Service Appearance | Customer Service Communication | Product Knowledge | Speed of Service | Total | ||
| بنك الكويت الوطني/البØرين | 81 | 2015-10-13 | 11:02 | 5 | 5 | 4.5 | 5.25 | 8 | 8.75 | 3 | 0 | 10 | 8.25 | 8 | 0 | 65.75 | ||
| بنك الاسكان/البØرين | 81 | 2015-10-20 | 11:51 | 4 | 4.5 | 4 | 5.5 | 8 | 7.5 | 3 | 0 | 8.25 | 5.5 | 2 | 0 | 52.25 | ||
| بنك المشرق/البØرين | 81 | 2015-10-20 | 12:27 | 5 | 4.25 | 4.5 | 5 | 7 | 3.25 | 3 | 0 | 6.25 | 4.5 | 4 | 0 | 46.75 | ||
| Total of Zone: | Other Zone | 3 Visit(s) | Average Score | 5 | 5 | 4 | 5 | 8 | 7 | 3 | 0 | 8 | 6 | 5 | 0 | 55 | ||
| Total of Country: | Bahrain | 3 Visit(s) | Average Score | 5 | 5 | 4 | 5 | 8 | 7 | 3 | 0 | 8 | 6 | 5 | 0 | 55 | ||
| Country: Jordan | ||||||||||||||||||
| Zone: First Zone | ||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | Internal Cleanliness | Availability of Advertising | General Atmosphere | Teller Appearance | Teller Communication | Product Knowledge | Speed of Service | Customer Service Appearance | Customer Service Communication | Product Knowledge | Speed of Service | Total | ||
| المنطقة الØرة | 54 | 2015-10-01 | 12:20 | 5 | 5 | 4.25 | 6 | 8 | 9.5 | 14 | 0 | 9 | 10 | 17 | 0 | 87.75 | ||
| الزرقاء | 83 | 2016-06-16 | 12:02 | 4 | 4.25 | 3.5 | 5.75 | 8 | 8.75 | 11 | 0 | 10 | 7.5 | 24 | 0 | 86.75 | ||
| الأزرق الشمـالي | 54 | 2015-09-20 | 11:16 | 4 | 5 | 4.25 | 5.5 | 10 | 8.75 | 6 | 0 | 10 | 9 | 24 | 0 | 86.5 | ||
| عوجان | 83 | 2016-05-24 | 11:13 | 3.5 | 4.75 | 3.75 | 6 | 8 | 7 | 13 | 0 | 7.75 | 10 | 22 | 0 | 85.75 | ||
| قصر شبيب | 83 | 2016-06-16 | 11:03 | 3.25 | 5 | 3.75 | 6 | 10 | 8.75 | 5 | 0 | 10 | 9.75 | 24 | 0 | 85.5 | ||
| الاوتستراد | 48 | 2015-10-05 | 10:15 | 5 | 5 | 4.75 | 6 | 8 | 10 | 14 | 0 | 10 | 9.75 | 12 | 0 | 84.5 | ||
| الأزرق الشمـالي | 86 | 2016-06-20 | 10:00 | 2.5 | 4.5 | 3.75 | 5.5 | 8 | 8.75 | 9 | 0 | 8.25 | 9 | 23 | 0 | 82.25 | ||
| مكتب المجمع الغربي | 86 | 2016-06-21 | 10:30 | 3 | 5 | 5 | 5.5 | 8 | 8.75 | 8 | 0 | 10 | 9.75 | 19 | 0 | 82 | ||
| عوجان | 47 | 2015-10-05 | 11:08 | 4.25 | 5 | 4.5 | 5.5 | 7 | 10 | 14 | 0 | 7.75 | 9.75 | 14 | 0 | 81.75 | ||
| الزرقاء الجديدة | 86 | 2016-06-14 | 11:00 | 3 | 4.5 | 4.75 | 5.5 | 8 | 8.75 | 6 | 0 | 7.75 | 9.25 | 24 | 0 | 81.5 | ||
| Øطين | 34 | 2015-10-05 | 12:38 | 3.5 | 4.75 | 3.75 | 5.5 | 8 | 10 | 14 | 0 | 10 | 9.75 | 12 | 0 | 81.25 | ||
| المنطقة الØرة | 86 | 2016-06-15 | 10:18 | 4 | 4.5 | 3.75 | 5.5 | 8 | 8.75 | 8 | 0 | 7.75 | 9 | 22 | 0 | 81.25 | ||
| الزرقاء | 86 | 2016-06-16 | 12:05 | 3.75 | 4.25 | 3.75 | 5.75 | 8 | 7.75 | 8 | 0 | 7.75 | 9.25 | 22 | 0 | 80.25 | ||
| ØÙŠ معصوم | 54 | 2015-09-29 | 11:47 | 4 | 4.5 | 4.5 | 6 | 8 | 10 | 14 | 0 | 10 | 10 | 9 | 0 | 80 | ||
| الاوتستراد | 83 | 2016-06-15 | 11:30 | 3.75 | 4 | 4.75 | 5.75 | 8 | 8.75 | 8 | 0 | 10 | 9 | 18 | 0 | 80 | ||
| شارع الجيش | 48 | 2015-09-29 | 10:30 | 3.25 | 4.25 | 4.5 | 5.75 | 10 | 8.5 | 7 | 0 | 10 | 10 | 16 | 0 | 79.25 | ||
| الجبل الشمالي | 86 | 2016-05-24 | 12:45 | 2.75 | 4.5 | 4.25 | 6 | 8 | 8.5 | 8 | 0 | 10 | 9 | 18 | 0 | 79 | ||
| الغويرية | 83 | 2016-06-14 | 11:50 | 2.5 | 5 | 4 | 6 | 8 | 8.75 | 11 | 0 | 7.25 | 9 | 16 | 0 | 77.5 | ||
| Øطين | 86 | 2016-06-15 | 13:04 | 2.5 | 3.5 | 4.25 | 6 | 8 | 8.75 | 6 | 0 | 8.25 | 9.75 | 20 | 0 | 77 | ||
| الزرقاء الجديدة | 82 | 2016-06-14 | 11:00 | 3 | 4.5 | 4 | 5.5 | 8 | 8.75 | 8 | 0 | 10 | 9 | 16 | 0 | 76.75 | ||
| الزرقاء الجديدة | 54 | 2015-09-30 | 13:38 | 4.5 | 3.75 | 3.5 | 5 | 8 | 10 | 14 | 0 | 10 | 7.5 | 10 | 0 | 76.25 | ||
| قصر شبيب | 82 | 2016-06-16 | 11:03 | 3.25 | 4.5 | 3.75 | 6 | 8 | 7.75 | 6 | 0 | 10 | 9 | 18 | 0 | 76.25 | ||
| الغويرية | 54 | 2015-09-15 | 13:41 | 4 | 4.75 | 4.5 | 6 | 8 | 10 | 14 | 0 | 5 | 7.5 | 12 | 0 | 75.75 | ||
| الرصيÙØ© | 82 | 2016-05-24 | 12:00 | 2.5 | 4.5 | 3.75 | 5.25 | 10 | 7.75 | 6 | 0 | 10 | 7.5 | 18 | 0 | 75.25 | ||
| عوجان | 87 | 2016-05-24 | 11:14 | 4 | 4.5 | 4 | 6 | 8 | 8.75 | 7 | 0 | 7.75 | 6.5 | 18 | 0 | 74.5 | ||
| المÙرق | 86 | 2016-06-21 | 11:38 | 2.5 | 4 | 4.5 | 5.5 | 8 | 8.75 | 6 | 0 | 10 | 9 | 16 | 0 | 74.25 | ||
| شارع الجيش | 83 | 2016-06-14 | 12:35 | 2.5 | 3.75 | 3.75 | 6 | 10 | 8.5 | 7 | 0 | 8.25 | 9 | 14 | 0 | 72.75 | ||
| ØÙŠ معصوم | 82 | 2016-05-24 | 10:00 | 2.5 | 4.5 | 3.75 | 5 | 8 | 7.5 | 7 | 0 | 7.75 | 8.5 | 18 | 0 | 72.5 | ||
| ØÙŠ معصوم | 83 | 2016-05-24 | 10:00 | 3 | 4.75 | 3.75 | 5.25 | 10 | 8.5 | 5 | 0 | 7.75 | 8 | 16 | 0 | 72 | ||
| قصر شبيب | 32 | 2015-09-14 | 13:26 | 3.5 | 3 | 4.5 | 5 | 10 | 10 | 14 | 0 | 9 | 7 | 6 | 0 | 72 | ||
| الغويرية | 82 | 2016-06-14 | 11:47 | 2.5 | 5 | 4 | 6 | 10 | 8.75 | 3 | 0 | 7.75 | 9 | 16 | 0 | 72 | ||
| الجبل الشمالي | 87 | 2016-05-24 | 12:46 | 2.75 | 4.75 | 4.5 | 6 | 8 | 7.5 | 6 | 0 | 7.75 | 8.5 | 16 | 0 | 71.75 | ||
| Øطين | 83 | 2016-06-15 | 13:02 | 2.5 | 3.25 | 4 | 6 | 8 | 7.75 | 5 | 0 | 10 | 7 | 18 | 0 | 71.5 | ||
| الرصيÙØ© | 87 | 2016-05-24 | 12:06 | 2.5 | 4.5 | 3.5 | 5.75 | 8 | 6.25 | 8 | 0 | 7.75 | 9 | 16 | 0 | 71.25 | ||
| المنارة | 54 | 2015-09-16 | 13:13 | 4 | 5 | 4.5 | 5 | 10 | 10 | 14 | 0 | 7.75 | 6.25 | 4 | 0 | 70.5 | ||
| المÙرق | 83 | 2016-06-21 | 11:15 | 3 | 4 | 4.5 | 5.5 | 8 | 8.75 | 5 | 0 | 7.75 | 7.75 | 16 | 0 | 70.25 | ||
| شارع الجيش | 86 | 2016-06-14 | 12:35 | 2.5 | 3.75 | 4 | 6 | 8 | 8.75 | 8 | 0 | 7.75 | 9.25 | 12 | 0 | 70 | ||
| مكتب المجمع الغربي | 83 | 2016-06-21 | 10:30 | 3 | 5 | 4.75 | 5 | 8 | 8.75 | 6 | 0 | 10 | 6 | 12 | 0 | 68.5 | ||
| الرصيÙØ© | 34 | 2015-10-06 | 11:57 | 4.5 | 4.25 | 4.75 | 5.75 | 10 | 8.75 | 7 | 0 | 10 | 8.25 | 4 | 0 | 67.25 | ||
| المÙرق | 54 | 2015-09-17 | 11:27 | 3.75 | 4 | 5 | 6 | 8 | 9.5 | 5 | 0 | 9 | 5.5 | 8 | 0 | 63.75 | ||
| الضليل | 48 | 2015-09-20 | 13:05 | 3.5 | 4.25 | 3.5 | 6 | 10 | 8.75 | 6 | 0 | 7.75 | 8.5 | 5 | 0 | 63.25 | ||
| مكتب المجمع الغربي | 48 | 2015-09-17 | 10:48 | 4 | 5 | 4.25 | 4.75 | 7 | 8.75 | 14 | 0 | 7.25 | 4.25 | 4 | 0 | 63.25 | ||
| الضليل | 83 | 2016-06-20 | 11:53 | 3.75 | 4.25 | 3.25 | 5.5 | 8 | 8.75 | 9 | 0 | 8.25 | 8 | 4 | 0 | 62.75 | ||
| الاوتستراد | 82 | 2016-06-15 | 11:30 | 3.75 | 3.75 | 4.75 | 6 | 8 | 8.75 | 3 | 0 | 10 | 6.5 | 6 | 0 | 60.5 | ||
| المنطقة الØرة | 82 | 2016-06-15 | 10:13 | 3.75 | 4.5 | 3.75 | 5 | 8 | 6.5 | 4 | 0 | 7.75 | 5.25 | 10 | 0 | 58.5 | ||
| الضليل | 82 | 2016-06-20 | 11:57 | 3.5 | 4.25 | 3.25 | 5.5 | 10 | 8.75 | 3 | 0 | 7.75 | 6.75 | 4 | 0 | 56.75 | ||
| الأزرق الشمـالي | 82 | 2016-06-20 | 10:00 | 2.5 | 4.5 | 3.75 | 5.5 | 10 | 7.5 | 3 | 0 | 10 | 7.5 | 0 | 0 | 54.25 | ||
| الزرقاء | 38 | 2015-09-07 | 12:30 | 5 | 5 | 5 | 5.5 | 6 | 6 | 0 | 0 | 7.75 | 3.25 | 4 | 0 | 47.5 | ||
| Total of Zone: | First Zone | 48 Visit(s) | Average Score | 3 | 4 | 4 | 6 | 8 | 9 | 8 | 0 | 9 | 8 | 14 | 0 | 74 | ||
| Zone: Second Zone | ||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | Internal Cleanliness | Availability of Advertising | General Atmosphere | Teller Appearance | Teller Communication | Product Knowledge | Speed of Service | Customer Service Appearance | Customer Service Communication | Product Knowledge | Speed of Service | Total | ||
| مرج الØمام | 6 | 2016-06-21 | 12:07 | 4 | 4.75 | 4.5 | 5.5 | 10 | 8.75 | 7 | 0 | 6.75 | 9.25 | 24 | 0 | 84.5 | ||
| الجبيهة | 87 | 2016-05-10 | 14:42 | 4.5 | 5 | 4.5 | 5.75 | 8 | 9.5 | 9 | 0 | 7.75 | 9.75 | 20 | 0 | 83.75 | ||
| الجبيهة | 12 | 2015-10-06 | 14:07 | 4.5 | 5 | 4.75 | 6 | 7 | 10 | 14 | 0 | 8.25 | 9 | 12 | 0 | 80.5 | ||
| ام السماق | 84 | 2016-05-12 | 13:00 | 5 | 5 | 4.5 | 5.75 | 8 | 7.75 | 7 | 0 | 9 | 9.75 | 18 | 0 | 79.75 | ||
| ناعور | 5 | 2016-06-21 | 12:54 | 4.5 | 4.5 | 4.75 | 5.5 | 8 | 7.75 | 8 | 0 | 7.75 | 9.75 | 18 | 0 | 78.5 | ||
| بوابة السلط | 86 | 2016-06-13 | 12:57 | 2.5 | 4.5 | 4.25 | 6 | 8 | 8.75 | 9 | 0 | 8.25 | 9 | 18 | 0 | 78.25 | ||
| الشونة الجنوبية | 54 | 2015-10-04 | 12:10 | 3.25 | 4 | 3.5 | 4.25 | 8 | 10 | 14 | 0 | 10 | 7 | 14 | 0 | 78 | ||
| المدينة الطبية | 83 | 2016-06-22 | 13:19 | 4.5 | 4.25 | 4.25 | 5.5 | 10 | 8.75 | 3 | 0 | 10 | 8 | 18 | 0 | 76.25 | ||
| بوابة السلط | 82 | 2016-06-13 | 12:55 | 2.75 | 4.5 | 4 | 6 | 10 | 8.5 | 6 | 0 | 7.75 | 9 | 16 | 0 | 74.5 | ||
| مرج الØمام | 5 | 2016-06-21 | 12:08 | 4.25 | 4.5 | 4.5 | 5.5 | 8 | 7.75 | 8 | 0 | 7.75 | 9.25 | 14 | 0 | 73.5 | ||
| الكريمة | 48 | 2015-10-04 | 10:10 | 3.75 | 4.5 | 3.75 | 4.75 | 8 | 9 | 14 | 0 | 7.75 | 8 | 10 | 0 | 73.5 | ||
| دير علا | 47 | 2015-10-04 | 09:45 | 3.75 | 4.25 | 3.25 | 1.75 | 7 | 9 | 14 | 0 | 7.25 | 6.25 | 16 | 0 | 72.5 | ||
| أبو نصير | 82 | 2016-05-12 | 10:00 | 5 | 5 | 4.5 | 6 | 10 | 7.75 | 8 | 0 | 7.75 | 8 | 10 | 0 | 72 | ||
| الجبيهة | 86 | 2016-05-10 | 14:45 | 5 | 5 | 4.5 | 5.75 | 8 | 8.75 | 8 | 0 | 7.75 | 9 | 10 | 0 | 71.75 | ||
| تلاع العلي | 86 | 2016-06-06 | 12:00 | 3.75 | 4.5 | 4.25 | 5.25 | 8 | 7.75 | 3 | 0 | 7.75 | 9 | 18 | 0 | 71.25 | ||
| الÙØيص | 83 | 2016-06-06 | 13:55 | 3.25 | 4.5 | 4 | 5.75 | 10 | 7.75 | 3 | 0 | 7.75 | 8.75 | 16 | 0 | 70.75 | ||
| الÙØيص | 45 | 2015-10-13 | 09:07 | 4.25 | 5 | 4.25 | 4.5 | 8 | 7.5 | 9 | 0 | 7.25 | 6.5 | 14 | 0 | 70.25 | ||
| شارع مكة | 86 | 2016-06-22 | 11:49 | 5 | 5 | 4.25 | 5.75 | 8 | 8.75 | 3 | 0 | 8.25 | 8 | 14 | 0 | 70 | ||
| السلط | 86 | 2016-06-13 | 11:35 | 4.5 | 5 | 3.75 | 5.75 | 8 | 9.25 | 3 | 0 | 7.75 | 9 | 14 | 0 | 70 | ||
| تلاع العلي | 83 | 2016-05-11 | 11:20 | 3.5 | 4.75 | 4.75 | 6 | 9 | 8.75 | 5 | 0 | 7.75 | 7.75 | 12 | 0 | 69.25 | ||
| شارع مكة | 54 | 2015-10-11 | 12:04 | 4.5 | 4 | 3.75 | 5.25 | 8 | 10 | 14 | 0 | 6.75 | 5.75 | 7 | 0 | 69 | ||
| البقعة | 83 | 2016-05-19 | 09:40 | 4 | 4.5 | 4.25 | 5.5 | 8 | 5.5 | 5 | 0 | 10 | 6.25 | 16 | 0 | 69 | ||
| دير علا | 83 | 2016-06-13 | 10:00 | 2.75 | 3.25 | 3.75 | 6 | 10 | 5.75 | 3 | 0 | 8.25 | 8 | 18 | 0 | 68.75 | ||
| الكريمة | 83 | 2016-06-05 | 09:10 | 3 | 4 | 3.25 | 5 | 8 | 7.25 | 7 | 0 | 10 | 7.75 | 12 | 0 | 67.25 | ||
| شارع مكة | 82 | 2016-06-22 | 11:48 | 4.75 | 5 | 4.5 | 5.75 | 8 | 8.75 | 5 | 0 | 7.75 | 7.5 | 10 | 0 | 67 | ||
| الÙØيص | 82 | 2016-06-06 | 13:50 | 2.75 | 4.25 | 4.25 | 5.75 | 8 | 5 | 3 | 0 | 10 | 8 | 16 | 0 | 67 | ||
| المدينة الطبية | 43 | 2015-10-19 | 08:45 | 3.75 | 3.75 | 4.5 | 3.25 | 7 | 10 | 14 | 0 | 7.25 | 2.5 | 9 | 0 | 65 | ||
| ØµÙˆÙŠÙ„Ø | 83 | 2016-05-10 | 13:25 | 4.25 | 4.25 | 4.25 | 4.5 | 8 | 2.75 | 3 | 0 | 10 | 9.75 | 14 | 0 | 64.75 | ||
| ناعور | 45 | 2015-10-04 | 08:34 | 3.5 | 4 | 4 | 5.5 | 7 | 10 | 14 | 0 | 9 | 5.25 | 2 | 0 | 64.25 | ||
| أبو نصير | 83 | 2016-05-12 | 10:00 | 5 | 4.75 | 4 | 6 | 8 | 7.75 | 3 | 0 | 6.75 | 3 | 16 | 0 | 64.25 | ||
| السلط | 86 | 2016-06-13 | 11:35 | 3.75 | 5 | 3.75 | 5.75 | 8 | 8.75 | 7 | 0 | 8.25 | 9 | 4 | 0 | 63.25 | ||
| السلط | 43 | 2015-10-13 | 10:02 | 3.25 | 4.75 | 4.25 | 4.5 | 10 | 8.75 | 5 | 0 | 8.25 | 6.25 | 8 | 0 | 63 | ||
| أبو نصير | 12 | 2015-09-14 | 13:25 | 4 | 4.75 | 4.25 | 5.25 | 8 | 7.5 | 8 | 0 | 8.25 | 7 | 6 | 0 | 63 | ||
| الكرامة | 86 | 2016-06-05 | 11:15 | 2.5 | 4.25 | 3.75 | 5 | 8 | 8.75 | 7 | 0 | 7.75 | 8 | 8 | 0 | 63 | ||
| ناعور | 6 | 2016-06-21 | 12:55 | 4.25 | 4.75 | 4.5 | 4.5 | 8 | 8.75 | 1 | 0 | 7.75 | 5.25 | 14 | 0 | 62.75 | ||
| بوابة السلط | 58 | 2015-09-13 | 12:21 | 4.75 | 5 | 3.75 | 5.5 | 8 | 7.25 | 6 | 0 | 8.25 | 5.25 | 8 | 0 | 61.75 | ||
| الكرامة | 82 | 2016-06-05 | 10:35 | 2.75 | 4 | 3.75 | 5 | 10 | 5.25 | 3 | 0 | 10 | 8.75 | 8 | 0 | 60.5 | ||
| المدينة الطبية | 90 | 2016-05-11 | 11:28 | 5 | 5 | 4.5 | 5 | 6 | 7.25 | 10 | 0 | 10 | 2.75 | 4 | 0 | 59.5 | ||
| ام السماق | 45 | 2015-10-07 | 11:56 | 3 | 5 | 4.5 | 6 | 8 | 6.75 | 7 | 0 | 5.75 | 5 | 8 | 0 | 59 | ||
| ام السماق | 85 | 2016-05-12 | 13:00 | 5 | 5 | 4.5 | 5.75 | 8 | 5.75 | 5 | 0 | 7.75 | 3.75 | 8 | 0 | 58.5 | ||
| البقعة | 82 | 2016-05-19 | 09:35 | 3 | 4.5 | 3.25 | 5.5 | 8 | 5.5 | 2 | 0 | 7.75 | 5.25 | 12 | 0 | 56.75 | ||
| مرج الØمام | 9 | 2015-09-07 | 13:58 | 3 | 4.5 | 4.25 | 4.25 | 6 | 5.75 | 8 | 0 | 6 | 2.75 | 12 | 0 | 56.5 | ||
| البقعة | 32 | 2015-10-04 | 11:30 | 4 | 5 | 4.25 | 6 | 8 | 6.5 | 7 | 0 | 7.75 | 3.25 | 4 | 0 | 55.75 | ||
| ØµÙˆÙŠÙ„Ø | 36 | 2015-09-10 | 11:30 | 4.75 | 5 | 4.75 | 5.75 | 6 | 7.75 | 3 | 0 | 6 | 7.75 | 4 | 0 | 54.75 | ||
| الشونة الجنوبية | 83 | 2016-06-05 | 11:55 | 2.5 | 3.5 | 3 | 3.25 | 8 | 1 | 3 | 0 | 10 | 4 | 16 | 0 | 54.25 | ||
| سيتي مول | 7 | 2016-06-26 | 10:10 | 5 | 5 | 4 | 6 | 8 | 7.75 | 3 | 0 | 8.25 | 6.75 | 0 | 0 | 53.75 | ||
| سيتي مول | 16 | 2015-09-10 | 19:19 | 5 | 5 | 3.5 | 5 | 8 | 6.25 | 3 | 0 | 8.25 | 5.5 | 4 | 0 | 53.5 | ||
| الكريمة | 82 | 2016-06-05 | 09:10 | 3.25 | 3.75 | 3.25 | 5.25 | 8 | 8.75 | 3 | 0 | 7.75 | 3.75 | 6 | 0 | 52.75 | ||
| سيتي مول | 90 | 2016-05-11 | 10:09 | 5 | 5 | 3.25 | 4.25 | 7 | 6.75 | 6 | 0 | 6.25 | 5 | 4 | 0 | 52.5 | ||
| الشونة الجنوبية | 86 | 2016-06-05 | 11:57 | 2.5 | 3.5 | 3 | 4.5 | 8 | 7.25 | 0 | 0 | 8.25 | 9 | 6 | 0 | 52 | ||
| الكرامة | 54 | 2015-10-04 | 11:19 | 4 | 4 | 2.5 | 1.25 | 10 | 6.75 | 5 | 0 | 10 | 8 | 0 | 0 | 51.5 | ||
| ØµÙˆÙŠÙ„Ø | 82 | 2016-05-10 | 13:23 | 4.25 | 4.5 | 4.5 | 4.5 | 8 | 1 | 5 | 0 | 7.75 | 7.75 | 4 | 0 | 51.25 | ||
| دير علا | 82 | 2016-06-13 | 10:00 | 2.5 | 3.25 | 3.75 | 5 | 8 | 7.5 | 3 | 0 | 7.75 | 5.25 | 0 | 0 | 46 | ||
| Total of Zone: | Second Zone | 53 Visit(s) | Average Score | 4 | 5 | 4 | 5 | 8 | 8 | 6 | 0 | 8 | 7 | 11 | 0 | 65 | ||
| Zone: Third Zone | ||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | Internal Cleanliness | Availability of Advertising | General Atmosphere | Teller Appearance | Teller Communication | Product Knowledge | Speed of Service | Customer Service Appearance | Customer Service Communication | Product Knowledge | Speed of Service | Total | ||
| تاج مول | 6 | 2016-06-16 | 13:40 | 4.5 | 5 | 5 | 5.25 | 10 | 8.75 | 14 | 0 | 10 | 9 | 22 | 0 | 93.5 | ||
| الشيمساني | 95 | 2016-05-19 | 09:30 | 5 | 5 | 5 | 4.5 | 10 | 8.75 | 11 | 0 | 7.75 | 8.5 | 24 | 0 | 89.5 | ||
| عبدون | 5 | 2016-06-15 | 11:38 | 4.5 | 5 | 5 | 5.75 | 8 | 8.75 | 14 | 0 | 7.75 | 9.75 | 20 | 0 | 88.5 | ||
| مكتب ضاØية الامير راشد | 43 | 2015-10-13 | 13:44 | 5 | 5 | 5 | 5.75 | 8 | 10 | 14 | 0 | 10 | 9.75 | 13 | 0 | 85.5 | ||
| الدوار الخامس | 5 | 2016-06-14 | 12:34 | 5 | 4.75 | 5 | 5.5 | 10 | 9.5 | 7 | 0 | 8.25 | 9.75 | 20 | 0 | 84.75 | ||
| الشيمساني | 96 | 2016-05-19 | 09:43 | 5 | 5 | 4.25 | 5 | 10 | 8.75 | 5 | 0 | 7.75 | 9 | 25 | 0 | 84.75 | ||
| شارع عرار | 83 | 2016-06-23 | 10:55 | 5 | 5 | 4.25 | 6 | 8 | 8.75 | 8 | 0 | 10 | 9 | 20 | 0 | 84 | ||
| مكتب ضاØية الامير راشد | 5 | 2016-06-09 | 14:07 | 5 | 5 | 5 | 6 | 8 | 9.5 | 10 | 0 | 7.75 | 8.75 | 18 | 0 | 83 | ||
| الدوار الخامس | 6 | 2016-06-14 | 12:34 | 5 | 5 | 5 | 5.25 | 8 | 8.75 | 7 | 0 | 8.25 | 8.25 | 22 | 0 | 82.5 | ||
| مكتب شارع وادي صقرة | 95 | 2016-05-18 | 11:15 | 5 | 5 | 4.75 | 5.75 | 8 | 8.5 | 8 | 0 | 8.25 | 8.75 | 20 | 0 | 82 | ||
| الاطÙال | 6 | 2016-06-14 | 11:50 | 4.75 | 4.5 | 5 | 5 | 10 | 8.75 | 5 | 0 | 7.75 | 6.5 | 24 | 0 | 81.25 | ||
| جبل عمان | 95 | 2016-05-18 | 12:25 | 4.75 | 5 | 5 | 5.75 | 8 | 8.75 | 6 | 0 | 10 | 8 | 20 | 0 | 81.25 | ||
| زهران | 6 | 2016-06-14 | 13:15 | 4.75 | 4.25 | 5 | 6 | 10 | 8.75 | 9 | 0 | 7.75 | 9.25 | 16 | 0 | 80.75 | ||
| الرابية | 6 | 2016-06-13 | 12:49 | 5 | 4.75 | 5 | 5 | 8 | 6.75 | 8 | 0 | 7.75 | 8 | 22 | 0 | 80.25 | ||
| شارع المدينة المنورة | 90 | 2016-05-10 | 14:20 | 5 | 5 | 4.5 | 4 | 7 | 6 | 11 | 0 | 8.25 | 8.75 | 20 | 0 | 79.5 | ||
| Øديقة بنك الإسكان-عبدون | 6 | 2016-06-15 | 13:12 | 4.5 | 4.5 | 5 | 6 | 10 | 8.5 | 9 | 0 | 6.75 | 9 | 16 | 0 | 79.25 | ||
| شارع عرار | 96 | 2016-05-19 | 10:44 | 5 | 5 | 4 | 5.75 | 10 | 8.75 | 11 | 0 | 8.25 | 9 | 12 | 0 | 78.75 | ||
| بارك بلازا | 91 | 2016-05-12 | 11:25 | 5 | 5 | 4.5 | 5.25 | 8 | 5.5 | 8 | 0 | 8.25 | 9 | 20 | 0 | 78.5 | ||
| مكتب الصويÙية | 86 | 2016-06-26 | 11:20 | 3.25 | 4.75 | 4.25 | 6 | 8 | 8.5 | 7 | 0 | 7.75 | 9 | 20 | 0 | 78.5 | ||
| شارع عبدالله غوشة | 83 | 2016-06-19 | 11:35 | 3.75 | 4 | 4.75 | 5 | 10 | 7.75 | 7 | 0 | 10 | 8.25 | 18 | 0 | 78.5 | ||
| عبدون | 6 | 2016-06-15 | 11:37 | 4.25 | 5 | 5 | 5.75 | 10 | 8.5 | 10 | 0 | 5.75 | 8 | 16 | 0 | 78.25 | ||
| تاج مول | 5 | 2016-06-16 | 13:41 | 4.5 | 5 | 5 | 5.75 | 10 | 8.75 | 6 | 0 | 8.25 | 8.75 | 16 | 0 | 78 | ||
| شارع المدينة المنورة | 46 | 2015-09-16 | 12:30 | 5 | 5 | 5 | 4.75 | 10 | 10 | 14 | 0 | 7.75 | 8.5 | 8 | 0 | 78 | ||
| البيادر | 6 | 2016-06-09 | 13:16 | 4 | 4 | 4 | 5.25 | 7 | 8.75 | 9 | 0 | 10 | 8 | 18 | 0 | 78 | ||
| الاطÙال | 45 | 2015-10-13 | 13:10 | 4.75 | 5 | 5 | 5.75 | 8 | 8.5 | 13 | 0 | 6.75 | 9.25 | 10 | 0 | 76 | ||
| البيادر | 5 | 2016-06-09 | 13:16 | 4.25 | 4.5 | 5 | 5.75 | 8 | 8.5 | 3 | 0 | 10 | 8.75 | 18 | 0 | 75.75 | ||
| زهران | 5 | 2016-06-14 | 13:14 | 4.75 | 4 | 5 | 6 | 8 | 8.75 | 7 | 0 | 6.75 | 8.75 | 16 | 0 | 75 | ||
| ام اذينة | 5 | 2016-06-13 | 13:50 | 5 | 4.5 | 5 | 6 | 10 | 8.75 | 3 | 0 | 7.75 | 9 | 16 | 0 | 75 | ||
| زهران | 2 | 2015-10-18 | 11:00 | 5 | 5 | 4 | 6 | 8 | 8.5 | 9 | 0 | 8.25 | 9 | 12 | 0 | 74.75 | ||
| شارع عبدالله غوشة | 86 | 2016-06-19 | 11:35 | 3.75 | 4 | 4.75 | 5.5 | 8 | 8.75 | 8 | 0 | 7.75 | 8 | 16 | 0 | 74.5 | ||
| الرابية | 5 | 2016-06-13 | 12:48 | 4.25 | 4.75 | 5 | 5.5 | 8 | 8.75 | 4 | 0 | 8.25 | 8 | 18 | 0 | 74.5 | ||
| جبل عمان | 96 | 2016-05-18 | 12:30 | 5 | 5 | 4.5 | 5.75 | 10 | 8.75 | 5 | 0 | 10 | 8.5 | 12 | 0 | 74.5 | ||
| Øديقة بنك الإسكان-عبدون | 41 | 2015-09-10 | 14:05 | 4.25 | 5 | 4.75 | 6 | 8 | 9.5 | 10 | 0 | 9 | 7.5 | 10 | 0 | 74 | ||
| مكتب الصويÙية | 93 | 2016-05-12 | 12:10 | 4.5 | 5 | 4 | 5.25 | 8 | 8.75 | 10 | 0 | 10 | 8 | 10 | 0 | 73.5 | ||
| مكتب ضاØية الامير راشد | 5 | 2016-06-09 | 14:08 | 5 | 5 | 5 | 5.5 | 7 | 6.75 | 9 | 0 | 7.75 | 8 | 14 | 0 | 73 | ||
| بارك بلازا | 93 | 2016-05-12 | 11:26 | 5 | 5 | 4.5 | 5.75 | 8 | 8.75 | 8 | 0 | 10 | 9 | 8 | 0 | 72 | ||
| مكتب شارع وادي صقرة | 82 | 2016-06-23 | 11:37 | 2.75 | 5 | 4 | 5.75 | 8 | 8.25 | 3 | 0 | 10 | 9 | 16 | 0 | 71.75 | ||
| ام اذينة | 5 | 2016-06-13 | 13:38 | 4.5 | 5 | 5 | 6 | 7 | 8.75 | 8 | 0 | 8.25 | 9 | 10 | 0 | 71.5 | ||
| مكتب جاليريا مول | 91 | 2016-05-12 | 11:53 | 4.75 | 5 | 5 | 5.75 | 8 | 5.25 | 8 | 0 | 7.75 | 8.75 | 12 | 0 | 70.25 | ||
| مكتب جاليريا مول | 90 | 2016-05-12 | 12:52 | 5 | 5 | 4 | 5.5 | 8 | 7.75 | 10 | 0 | 10 | 10 | 4 | 0 | 69.25 | ||
| الدوار الخامس | 32 | 2015-10-11 | 10:30 | 4.25 | 4.75 | 4.75 | 5 | 10 | 10 | 14 | 0 | 8.25 | 7.75 | 0 | 0 | 68.75 | ||
| البيادر | 32 | 2015-09-15 | 14:30 | 4.5 | 4.5 | 3.75 | 6 | 8 | 9.5 | 4 | 0 | 7.75 | 8.25 | 12 | 0 | 68.25 | ||
| عبدون | 45 | 2015-10-08 | 11:29 | 5 | 5 | 4.75 | 5.25 | 7 | 6.75 | 8 | 0 | 9 | 8.25 | 9 | 0 | 68 | ||
| الشيمساني | 46 | 2015-09-09 | 13:50 | 5 | 5 | 4.25 | 5.5 | 8 | 9.25 | 3 | 0 | 7.75 | 8.25 | 12 | 0 | 68 | ||
| شارع عرار | 1 | 2015-09-14 | 13:12 | 5 | 5 | 3.5 | 5.75 | 10 | 7.75 | 3 | 0 | 8.25 | 8 | 10 | 0 | 66.25 | ||
| الرابية | 32 | 2015-09-09 | 12:00 | 4.25 | 4.75 | 4 | 5 | 8 | 8.75 | 2 | 0 | 7.75 | 8.25 | 10 | 0 | 62.75 | ||
| جبل عمان | 32 | 2015-10-12 | 11:38 | 4 | 5 | 4.75 | 5.5 | 8 | 8.75 | 8 | 0 | 8.25 | 6.25 | 4 | 0 | 62.5 | ||
| Øديقة بنك الإسكان-عبدون | 5 | 2016-06-15 | 13:11 | 4.5 | 4.25 | 5 | 5.75 | 8 | 7.75 | 4 | 0 | 7.75 | 7.25 | 8 | 0 | 62.25 | ||
| مكتب شارع وادي صقرة | 43 | 2015-10-14 | 13:40 | 4 | 4.75 | 4 | 6 | 7 | 10 | 14 | 0 | 5.75 | 5.25 | 0 | 0 | 60.75 | ||
| مكتب جاليريا مول | 15 | 2015-09-10 | 19:13 | 5 | 5 | 4.5 | 5.5 | 8 | 9.5 | 3 | 0 | 8.25 | 7.75 | 4 | 0 | 60.5 | ||
| مكتب الصويÙية | 43 | 2015-10-12 | 14:14 | 4.5 | 4.75 | 4.25 | 5.5 | 8 | 4.5 | 10 | 0 | 6.75 | 5.5 | 6 | 0 | 59.75 | ||
| الاطÙال | 5 | 2016-06-14 | 11:50 | 5 | 5 | 5 | 5.5 | 8 | 8.75 | 2 | 0 | 7.75 | 8 | 4 | 0 | 59 | ||
| تاج مول | 16 | 2015-09-15 | 18:40 | 5 | 5 | 4.25 | 6 | 8 | 7.75 | 3 | 0 | 7.75 | 6.25 | 6 | 0 | 59 | ||
| شارع المدينة المنورة | 91 | 2016-05-10 | 14:04 | 5 | 5 | 4.5 | 3.75 | 8 | 3.5 | 6 | 0 | 7.75 | 4.25 | 10 | 0 | 57.75 | ||
| بارك بلازا | 45 | 2015-10-12 | 14:07 | 4.75 | 5 | 4.75 | 5.75 | 8 | 7.75 | 8 | 0 | 8.25 | 5.25 | 0 | 0 | 57.5 | ||
| ام اذينة | 43 | 2015-10-08 | 12:34 | 5 | 4.75 | 4.5 | 4.25 | 8 | 6 | 3 | 0 | 7.75 | 7.25 | 2 | 0 | 52.5 | ||
| شارع عبدالله غوشة | 45 | 2015-10-13 | 13:00 | 5 | 5 | 5 | 5.5 | 7 | 4.75 | 3 | 0 | 7.75 | 5.75 | 0 | 0 | 48.75 | ||
| Total of Zone: | Third Zone | 57 Visit(s) | Average Score | 5 | 5 | 5 | 5 | 8 | 8 | 8 | 0 | 8 | 8 | 13 | 0 | 73 | ||
| Zone: Fourth Zone | ||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | Internal Cleanliness | Availability of Advertising | General Atmosphere | Teller Appearance | Teller Communication | Product Knowledge | Speed of Service | Customer Service Appearance | Customer Service Communication | Product Knowledge | Speed of Service | Total | ||
| الجيزة | 43 | 2015-10-04 | 09:03 | 4.75 | 4.25 | 3.5 | 4.5 | 7 | 10 | 14 | 0 | 10 | 9 | 22 | 0 | 89 | ||
| ضاØية الياسمين | 86 | 2016-06-30 | 10:15 | 3.5 | 4.75 | 5 | 6 | 8 | 8.75 | 9 | 0 | 7.75 | 9 | 24 | 0 | 85.75 | ||
| مكتب الانطلاق للسÙريات الخارجية | 5 | 2016-06-08 | 13:12 | 4.75 | 5 | 5 | 6 | 8 | 7.75 | 11 | 0 | 7.75 | 9.25 | 20 | 0 | 84.5 | ||
| مكتب المقابلين | 5 | 2016-06-20 | 13:26 | 3.5 | 4.75 | 5 | 6 | 10 | 7.75 | 12 | 0 | 10 | 7.75 | 16 | 0 | 82.75 | ||
| الØاووز | 45 | 2015-10-18 | 10:00 | 5 | 5 | 4.5 | 6 | 8 | 6.75 | 8 | 0 | 7.75 | 6.75 | 24 | 0 | 81.75 | ||
| أبو علندا | 5 | 2016-06-19 | 11:40 | 3.25 | 4.75 | 4.5 | 5 | 8 | 9.5 | 11 | 0 | 7.75 | 9.75 | 18 | 0 | 81.5 | ||
| المطار | 83 | 2016-07-03 | 12:35 | 4.75 | 5 | 4.25 | 6 | 10 | 8.75 | 5 | 0 | 10 | 9.75 | 16 | 0 | 79.5 | ||
| الØاووز | 83 | 2016-06-26 | 12:10 | 3.5 | 4.5 | 4.5 | 6 | 8 | 8.75 | 3 | 0 | 10 | 9 | 22 | 0 | 79.25 | ||
| مكتب الانطلاق للسÙريات الخارجية | 6 | 2016-06-08 | 13:11 | 3.75 | 4.75 | 5 | 6 | 10 | 8.5 | 6 | 0 | 7.75 | 9 | 18 | 0 | 78.75 | ||
| الوØدات | 6 | 2016-06-08 | 11:11 | 4.5 | 4.75 | 5 | 6 | 8 | 8.75 | 8 | 0 | 10 | 9.25 | 14 | 0 | 78.25 | ||
| ضاØية الياسمين | 83 | 2016-06-30 | 10:12 | 3.75 | 4.25 | 5 | 5.75 | 8 | 8.75 | 8 | 0 | 7.75 | 9 | 18 | 0 | 78.25 | ||
| سØاب | 83 | 2016-06-29 | 13:54 | 2.5 | 4 | 4.25 | 5.5 | 8 | 8.75 | 8 | 0 | 10 | 9 | 18 | 0 | 78 | ||
| أبو علندا | 6 | 2016-06-19 | 11:41 | 3.25 | 5 | 5 | 5.75 | 8 | 8.75 | 9 | 0 | 7.75 | 9 | 16 | 0 | 77.5 | ||
| شارع الØرية | 6 | 2016-06-20 | 12:54 | 4 | 5 | 5 | 5.75 | 8 | 8.75 | 6 | 0 | 7.75 | 9 | 18 | 0 | 77.25 | ||
| الجويدة | 83 | 2016-06-30 | 12:55 | 2.5 | 4 | 3.25 | 5.75 | 8 | 8.75 | 8 | 0 | 10 | 8.5 | 18 | 0 | 76.75 | ||
| الإذاعة | 6 | 2016-06-22 | 12:37 | 3.5 | 5 | 5 | 5.5 | 10 | 7.75 | 4 | 0 | 10 | 8 | 18 | 0 | 76.75 | ||
| مكتب المقابلين | 6 | 2016-06-20 | 13:21 | 3.5 | 4.75 | 4.5 | 5.75 | 10 | 7.75 | 7 | 0 | 10 | 7.25 | 16 | 0 | 76.5 | ||
| شارع الØرية | 5 | 2016-06-20 | 12:54 | 4 | 5 | 4.5 | 5.25 | 10 | 6.5 | 4 | 0 | 7.75 | 9 | 20 | 0 | 76 | ||
| المطار | 82 | 2016-07-03 | 12:38 | 5 | 5 | 4.25 | 6 | 8 | 8.75 | 9 | 0 | 7.75 | 8 | 14 | 0 | 75.75 | ||
| سوق الخضار المركزي | 86 | 2016-06-30 | 11:40 | 3.5 | 4 | 3.75 | 6 | 8 | 8.75 | 6 | 0 | 7.75 | 9 | 18 | 0 | 74.75 | ||
| مأدبا | 86 | 2016-07-03 | 10:05 | 3 | 3.5 | 4.75 | 5.25 | 8 | 7.75 | 5 | 0 | 7.75 | 9.5 | 20 | 0 | 74.5 | ||
| القويسمة | 5 | 2016-06-22 | 11:40 | 4.25 | 4.5 | 4.5 | 6 | 8 | 8.75 | 3 | 0 | 10 | 8.5 | 16 | 0 | 73.5 | ||
| ØÙŠ نزال | 43 | 2015-10-18 | 11:13 | 5 | 5 | 4.25 | 5.5 | 8 | 10 | 14 | 0 | 10 | 6.5 | 5 | 0 | 73.25 | ||
| الجيزة | 86 | 2016-07-03 | 11:20 | 2.5 | 4.25 | 4.75 | 5.75 | 8 | 7.75 | 4 | 0 | 10 | 8 | 18 | 0 | 73 | ||
| مأدبا | 82 | 2016-07-03 | 10:05 | 3 | 3 | 4.25 | 5.75 | 8 | 7.75 | 8 | 0 | 10 | 7 | 16 | 0 | 72.75 | ||
| مدينة عبدالله الثاني الصناعية | 82 | 2016-06-29 | 12:56 | 2.5 | 3.75 | 4 | 5.75 | 8 | 8.75 | 8 | 0 | 10 | 6 | 16 | 0 | 72.75 | ||
| الوØدات | 5 | 2016-06-08 | 11:10 | 4.75 | 4.25 | 5 | 6 | 8 | 9.5 | 6 | 0 | 7.75 | 5 | 16 | 0 | 72.25 | ||
| مكتب الانطلاق للسÙريات الخارجية | 43 | 2015-10-22 | 09:30 | 5 | 5 | 4 | 5 | 8 | 9 | 14 | 0 | 8.25 | 7 | 7 | 0 | 72.25 | ||
| سØاب | 86 | 2016-06-29 | 13:55 | 2.5 | 4 | 4.25 | 5.5 | 8 | 8.75 | 3 | 0 | 7.75 | 8 | 20 | 0 | 71.75 | ||
| ØÙŠ نزال | 5 | 2016-06-12 | 14:01 | 5 | 4.5 | 5 | 6 | 8 | 7.5 | 3 | 0 | 8.25 | 8.5 | 16 | 0 | 71.75 | ||
| مكتب المقابلين | 60 | 2015-10-11 | 08:55 | 3.75 | 5 | 3.5 | 5.5 | 8 | 3.75 | 4 | 0 | 7.75 | 8.5 | 21 | 0 | 70.75 | ||
| مدينة عبدالله الثاني الصناعية | 86 | 2016-06-29 | 12:54 | 2.5 | 3.75 | 4.25 | 6 | 8 | 8.75 | 5 | 0 | 7.75 | 7.75 | 16 | 0 | 69.75 | ||
| الموقر | 83 | 2016-06-29 | 11:30 | 3 | 3.75 | 3.5 | 5.5 | 8 | 5.75 | 7 | 0 | 7.75 | 6.5 | 18 | 0 | 68.75 | ||
| الØاووز | 82 | 2016-06-26 | 12:10 | 3.5 | 4.5 | 4.5 | 6 | 8 | 5.5 | 4 | 0 | 7.75 | 9 | 16 | 0 | 68.75 | ||
| شارع الØرية | 43 | 2015-09-13 | 14:05 | 5 | 5 | 4.25 | 3.5 | 8 | 8 | 14 | 0 | 10 | 6.5 | 4 | 0 | 68.25 | ||
| ضاØية الياسمين | 1 | 2015-09-06 | 10:18 | 5 | 5 | 4.25 | 5.75 | 8 | 8.75 | 7 | 0 | 10 | 8 | 6 | 0 | 67.75 | ||
| القويسمة | 6 | 2016-06-22 | 11:41 | 3.75 | 4.75 | 4.5 | 6 | 8 | 8.75 | 3 | 0 | 10 | 6.75 | 10 | 0 | 65.5 | ||
| المطار | 43 | 2015-10-11 | 10:58 | 4.5 | 5 | 4.5 | 5 | 8 | 7.25 | 3 | 0 | 7.75 | 4.25 | 16 | 0 | 65.25 | ||
| الجويدة | 45 | 2015-09-15 | 12:26 | 3.5 | 4.25 | 2.5 | 5 | 8 | 6.25 | 14 | 0 | 6.75 | 9 | 6 | 0 | 65.25 | ||
| الجيزة | 83 | 2016-07-03 | 11:20 | 2.5 | 4 | 4.75 | 5.75 | 8 | 2 | 3 | 0 | 10 | 8.5 | 16 | 0 | 64.5 | ||
| سوق الخضار المركزي | 43 | 2015-10-11 | 09:41 | 5 | 4.75 | 3.5 | 5.75 | 10 | 5.25 | 7 | 0 | 10 | 8.25 | 4 | 0 | 63.5 | ||
| القويسمة | 2 | 2015-09-07 | 13:11 | 3.5 | 4.5 | 3.5 | 6 | 8 | 8.75 | 6 | 0 | 7.75 | 7.5 | 8 | 0 | 63.5 | ||
| ØÙŠ نزال | 6 | 2016-06-12 | 14:00 | 4.75 | 4.5 | 5 | 5.5 | 8 | 8.75 | 9 | 0 | 10 | 5.75 | 2 | 0 | 63.25 | ||
| الجويدة | 82 | 2016-06-30 | 13:01 | 3 | 3 | 2.5 | 5.75 | 8 | 8.75 | 7 | 0 | 7.75 | 7.25 | 10 | 0 | 63 | ||
| الوØدات | 43 | 2015-10-18 | 13:00 | 2.75 | 4.75 | 4 | 5.5 | 8 | 8.75 | 7 | 0 | 7.75 | 4.25 | 10 | 0 | 62.75 | ||
| الإذاعة | 5 | 2016-06-22 | 12:36 | 4 | 4.75 | 5 | 6 | 8 | 8.75 | 5 | 0 | 7.75 | 5.25 | 8 | 0 | 62.5 | ||
| سوق الخضار المركزي | 82 | 2016-06-30 | 11:43 | 3.5 | 4 | 3.75 | 6 | 8 | 8.5 | 9 | 0 | 8.25 | 7 | 4 | 0 | 62 | ||
| الموقر | 82 | 2016-06-29 | 11:33 | 2.5 | 4 | 3.75 | 5.5 | 8 | 3.75 | 3 | 0 | 7.75 | 7.75 | 16 | 0 | 62 | ||
| مدينة عبدالله الثاني الصناعية | 45 | 2015-10-11 | 09:26 | 3.75 | 5 | 4.5 | 6 | 8 | 7.75 | 3 | 0 | 6.75 | 8 | 8 | 0 | 60.75 | ||
| الموقر | 43 | 2015-09-15 | 13:50 | 4.5 | 4.75 | 2.5 | 4.5 | 8 | 5.5 | 3 | 0 | 10 | 8 | 10 | 0 | 60.75 | ||
| مأدبا | 60 | 2015-10-04 | 13:50 | 4.25 | 4 | 4 | 1.25 | 8 | 10 | 14 | 0 | 7.25 | 2.25 | 0 | 0 | 55 | ||
| أبو علندا | 43 | 2015-09-09 | 13:45 | 4.25 | 4.75 | 4.25 | 5.5 | 8 | 6.5 | 3 | 0 | 7.75 | 2.25 | 8 | 0 | 54.25 | ||
| الإذاعة | 60 | 2015-10-11 | 09:23 | 2.75 | 4.5 | 3.5 | 4 | 8 | 5.5 | 7 | 0 | 5.25 | 5.75 | 4 | 0 | 50.25 | ||
| سØاب | 45 | 2015-10-11 | 10:08 | 3.75 | 5 | 4.25 | 3 | 7 | 7.75 | 3 | 0 | 6.75 | 3 | 4 | 0 | 47.5 | ||
| Total of Zone: | Fourth Zone | 54 Visit(s) | Average Score | 4 | 4 | 4 | 5 | 8 | 8 | 7 | 0 | 9 | 8 | 14 | 0 | 71 | ||
| Zone: Fifth Zone | ||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | Internal Cleanliness | Availability of Advertising | General Atmosphere | Teller Appearance | Teller Communication | Product Knowledge | Speed of Service | Customer Service Appearance | Customer Service Communication | Product Knowledge | Speed of Service | Total | ||
| المجمع التجاري | 41 | 2015-09-16 | 10:20 | 5 | 5 | 5 | 6 | 8 | 8.75 | 14 | 0 | 10 | 10 | 24 | 0 | 95.75 | ||
| شارع قريش | 86 | 2016-06-27 | 12:05 | 3.75 | 4.5 | 5 | 6 | 10 | 10 | 10 | 0 | 10 | 9.25 | 22 | 0 | 90.5 | ||
| المدينة | 86 | 2016-06-27 | 13:15 | 2.75 | 4.25 | 5 | 5.5 | 10 | 9.5 | 7 | 0 | 10 | 9 | 18 | 0 | 81 | ||
| اللويبدة | 6 | 2016-06-07 | 13:42 | 4.5 | 4.5 | 5 | 5.5 | 10 | 8.75 | 8 | 0 | 7.75 | 9 | 18 | 0 | 81 | ||
| الهاشمي الشمالي | 54 | 2015-10-07 | 10:18 | 5 | 5 | 4.5 | 6 | 8 | 9.5 | 9 | 0 | 7.75 | 9 | 17 | 0 | 80.75 | ||
| شارع الأمير Ù…Øمد | 86 | 2016-06-27 | 10:50 | 3.5 | 5 | 5 | 6 | 8 | 8.75 | 7 | 0 | 7.75 | 9 | 20 | 0 | 80 | ||
| المنارة | 5 | 2016-06-12 | 11:46 | 3.5 | 4.25 | 4.75 | 5.75 | 8 | 8.75 | 3 | 0 | 7.75 | 9.75 | 24 | 0 | 79.5 | ||
| جبل التاج | 5 | 2016-06-06 | 12:50 | 4 | 4.75 | 5 | 5.5 | 8 | 8.75 | 6 | 0 | 7.75 | 9 | 20 | 0 | 78.75 | ||
| الهاشمي الشمالي | 5 | 2016-06-01 | 12:50 | 3.5 | 4.75 | 4 | 5.75 | 8 | 6.5 | 7 | 0 | 9 | 9.75 | 20 | 0 | 78.25 | ||
| جبل النزهة | 6 | 2016-06-06 | 14:14 | 3 | 4.25 | 4.5 | 5.75 | 10 | 7.75 | 6 | 0 | 7.75 | 9 | 19 | 0 | 77 | ||
| طارق | 87 | 2016-05-19 | 12:23 | 3.25 | 4.25 | 4 | 5.75 | 8 | 7.75 | 7 | 0 | 7.75 | 9 | 20 | 0 | 76.75 | ||
| شارع الأمير Ù…Øمد | 83 | 2016-06-27 | 10:50 | 3.75 | 5 | 5 | 5.5 | 10 | 7.75 | 6 | 0 | 7.75 | 8 | 18 | 0 | 76.75 | ||
| شارع قريش | 83 | 2016-06-27 | 12:05 | 3.75 | 4.5 | 4.75 | 6 | 8 | 8.75 | 8 | 0 | 7.75 | 9 | 16 | 0 | 76.5 | ||
| الاشرÙية | 6 | 2016-06-08 | 12:12 | 2.75 | 4.75 | 4.5 | 5.25 | 8 | 7.75 | 9 | 0 | 10 | 6.5 | 18 | 0 | 76.5 | ||
| رأس العين | 6 | 2016-06-12 | 13:15 | 4 | 4.75 | 4.75 | 5.5 | 10 | 6.75 | 3 | 0 | 10 | 9 | 18 | 0 | 75.75 | ||
| جبل التاج | 6 | 2016-06-06 | 12:51 | 4.5 | 4.25 | 4.5 | 5 | 7 | 8.75 | 6 | 0 | 7.75 | 9 | 18 | 0 | 74.75 | ||
| السلام | 83 | 2016-06-23 | 12:20 | 3.25 | 4.5 | 4.25 | 6 | 8 | 8.75 | 6 | 0 | 7.75 | 9.75 | 16 | 0 | 74.25 | ||
| الهاشمي الشمالي | 6 | 2016-06-01 | 13:48 | 3.5 | 4.75 | 4.25 | 5.75 | 7 | 6.75 | 6 | 0 | 6.75 | 9.25 | 19 | 0 | 73 | ||
| طارق | 83 | 2016-05-19 | 12:22 | 3.25 | 4.75 | 4 | 6 | 10 | 8.25 | 7 | 0 | 8.25 | 9 | 12 | 0 | 72.5 | ||
| السلام | 82 | 2016-06-23 | 12:20 | 3.25 | 4.5 | 4.75 | 6 | 8 | 8.5 | 2 | 0 | 7.75 | 9.75 | 18 | 0 | 72.5 | ||
| المدينة الرياضية | 82 | 2016-05-11 | 14:15 | 4 | 5 | 4 | 5.5 | 9 | 6.25 | 7 | 0 | 8.25 | 7 | 16 | 0 | 72 | ||
| المدينة | 83 | 2016-06-27 | 13:17 | 2.75 | 4.25 | 4.75 | 4.5 | 10 | 7.75 | 3 | 0 | 10 | 7 | 18 | 0 | 72 | ||
| اللويبدة | 5 | 2016-06-07 | 13:36 | 4 | 4.25 | 5 | 5.75 | 8 | 8.75 | 5 | 0 | 5.75 | 7 | 18 | 0 | 71.5 | ||
| المدينة الرياضية | 54 | 2015-10-08 | 13:53 | 4.75 | 5 | 4.75 | 5.75 | 8 | 10 | 14 | 0 | 7.75 | 6.5 | 4 | 0 | 70.5 | ||
| جبل الØسين | 48 | 2015-10-08 | 10:32 | 5 | 5 | 4.5 | 6 | 8 | 7.5 | 8 | 0 | 7.75 | 6.5 | 12 | 0 | 70.25 | ||
| المجمع التجاري | 83 | 2016-07-25 | 11:15 | 4.5 | 4.5 | 3.75 | 4.75 | 7 | 7.75 | 6 | 0 | 6.75 | 8.25 | 16 | 0 | 69.25 | ||
| شارع الأمير Ù…Øمد | 2 | 2015-10-18 | 12:00 | 4.75 | 5 | 4.25 | 5.25 | 8 | 7 | 3 | 0 | 8.25 | 7.5 | 16 | 0 | 69 | ||
| المدينة الرياضية | 87 | 2016-05-11 | 14:13 | 4 | 5 | 4 | 6 | 8 | 8.75 | 8 | 0 | 7.75 | 5.25 | 12 | 0 | 68.75 | ||
| المجمع التجاري | 7 | 2016-07-25 | 11:13 | 4.25 | 4.5 | 3.75 | 5.25 | 7 | 7 | 1 | 0 | 9 | 9 | 18 | 0 | 68.75 | ||
| ØÙŠ الامير Øسن | 45 | 2015-10-14 | 12:29 | 3 | 5 | 4 | 5.5 | 8 | 10 | 14 | 0 | 6.75 | 4.5 | 8 | 0 | 68.75 | ||
| جبل الØسين | 7 | 2016-07-24 | 13:48 | 3.5 | 5 | 4.25 | 5 | 8 | 8.75 | 7 | 0 | 7.75 | 5.25 | 14 | 0 | 68.5 | ||
| جبل الØسين | 83 | 2016-07-24 | 13:40 | 3.5 | 4 | 4.25 | 4 | 8 | 8.75 | 9 | 0 | 7.75 | 5 | 14 | 0 | 68.25 | ||
| المنارة | 6 | 2016-06-12 | 11:46 | 3.75 | 4.25 | 4.75 | 5.75 | 8 | 8.75 | 1 | 0 | 7.75 | 8 | 16 | 0 | 68 | ||
| شارع قريش | 45 | 2015-10-14 | 13:14 | 4 | 4.75 | 4.5 | 5.5 | 8 | 7.5 | 10 | 0 | 6.75 | 8.75 | 8 | 0 | 67.75 | ||
| جبل النزهة | 5 | 2016-06-06 | 14:16 | 4 | 4.5 | 4.5 | 5.5 | 8 | 7.5 | 4 | 0 | 9 | 5.75 | 12 | 0 | 64.75 | ||
| ØÙŠ الامير Øسن | 5 | 2016-06-06 | 11:47 | 4 | 4.5 | 5 | 5.75 | 7 | 7.5 | 8 | 0 | 7.75 | 5 | 10 | 0 | 64.5 | ||
| الجاردنز | 89 | 2016-05-10 | 12:28 | 5 | 5 | 4.25 | 5.25 | 8 | 7.5 | 7 | 0 | 10 | 8 | 4 | 0 | 64 | ||
| ماركا | 5 | 2016-05-30 | 14:38 | 3 | 4 | 4.25 | 5 | 7 | 8.25 | 6 | 0 | 8.25 | 7.25 | 10 | 0 | 63 | ||
| الجاردنز | 93 | 2016-05-11 | 12:40 | 5 | 4.75 | 4 | 5.75 | 8 | 8.75 | 6 | 0 | 7.75 | 8.25 | 4 | 0 | 62.25 | ||
| المدينة | 45 | 2015-10-18 | 10:40 | 3.75 | 5 | 4.25 | 5.25 | 8 | 3.75 | 3 | 0 | 7.75 | 7.5 | 14 | 0 | 62.25 | ||
| ØÙŠ الامير Øسن | 6 | 2016-06-06 | 11:45 | 4.5 | 4.5 | 5 | 5.75 | 10 | 7.75 | 10 | 0 | 7.25 | 6.25 | 0 | 0 | 61 | ||
| جبل النزهة | 20 | 2015-09-08 | 14:10 | 4.75 | 5 | 5 | 5.75 | 8 | 7.75 | 3 | 0 | 10 | 7.75 | 2 | 0 | 59 | ||
| رأس العين | 80 | 2015-09-18 | 11:00 | 5 | 4.75 | 3.75 | 5.75 | 8 | 7.25 | 5 | 0 | 7.75 | 5.25 | 6 | 0 | 58.5 | ||
| اللويبدة | 32 | 2015-10-11 | 11:20 | 4 | 3.75 | 4.5 | 3.5 | 5 | 10 | 14 | 0 | 8.25 | 3.25 | 1 | 0 | 57.25 | ||
| الاشرÙية | 5 | 2016-06-08 | 12:10 | 3.5 | 5 | 5 | 5.5 | 7 | 8.75 | 2 | 0 | 6.75 | 3.5 | 10 | 0 | 57 | ||
| ماركا | 6 | 2016-05-30 | 14:49 | 3.25 | 5 | 4.75 | 5 | 8 | 5.75 | 3 | 0 | 7.75 | 5.5 | 8 | 0 | 56 | ||
| جبل التاج | 10 | 2015-10-25 | 13:10 | 2.75 | 3.5 | 3.25 | 4.5 | 7 | 8.5 | 9 | 0 | 6.75 | 3.75 | 4 | 0 | 53 | ||
| رأس العين | 5 | 2016-06-12 | 13:13 | 4.25 | 4.25 | 4.75 | 6 | 8 | 5.25 | 2 | 0 | 7.75 | 8.5 | 0 | 0 | 50.75 | ||
| الاشرÙية | 80 | 2015-10-18 | 12:05 | 4 | 5 | 3.75 | 5.5 | 8 | 6.75 | 3 | 0 | 7.25 | 2.5 | 4 | 0 | 49.75 | ||
| طارق | 80 | 2015-10-14 | 10:30 | 4 | 4.25 | 3.5 | 4 | 7 | 2.75 | 6 | 0 | 7.75 | 2 | 8 | 0 | 49.25 | ||
| الجاردنز | 8 | 2015-09-06 | 11:15 | 3.75 | 4.5 | 4.75 | 4.5 | 6 | 6.5 | 0 | 0 | 7.75 | 4.25 | 6 | 0 | 48 | ||
| السلام | 8 | 2015-10-28 | 08:40 | 4 | 3.25 | 3.25 | 3 | 7 | 7.5 | 3 | 0 | 6.75 | 2 | 8 | 0 | 47.75 | ||
| Total of Zone: | Fifth Zone | 52 Visit(s) | Average Score | 4 | 5 | 4 | 5 | 8 | 8 | 6 | 0 | 8 | 7 | 13 | 0 | 69 | ||
| Zone: North Zone | ||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | Internal Cleanliness | Availability of Advertising | General Atmosphere | Teller Appearance | Teller Communication | Product Knowledge | Speed of Service | Customer Service Appearance | Customer Service Communication | Product Knowledge | Speed of Service | Total | ||
| شارع الثلاثين | 87 | 2016-05-18 | 14:24 | 4.75 | 5 | 4.5 | 5.5 | 10 | 7.75 | 13 | 0 | 7.75 | 9 | 20 | 0 | 87.25 | ||
| بني كنانة | 86 | 2016-06-07 | 10:25 | 4.75 | 5 | 5 | 5.75 | 8 | 9.25 | 9 | 0 | 10 | 8.25 | 20 | 0 | 85 | ||
| ÙƒÙرنجة | 83 | 2016-05-22 | 11:50 | 2.75 | 5 | 3.5 | 5.75 | 8 | 8.75 | 10 | 0 | 7.75 | 9.25 | 23 | 0 | 83.75 | ||
| شارع Ùلسطين | 2 | 2015-09-16 | 11:30 | 4 | 4.25 | 3.75 | 5.75 | 8 | 8.75 | 10 | 0 | 10 | 9 | 20 | 0 | 83.5 | ||
| عجلون | 82 | 2016-05-22 | 09:45 | 2.75 | 4.75 | 4.5 | 5.75 | 8 | 8.25 | 8 | 0 | 7.75 | 9 | 24 | 0 | 82.75 | ||
| دير أبي سعيد | 83 | 2016-05-17 | 11:30 | 5 | 5 | 4 | 5.75 | 8 | 8.75 | 13 | 0 | 7.75 | 9.25 | 16 | 0 | 82.5 | ||
| الرمثا | 86 | 2016-06-08 | 12:17 | 4.25 | 5 | 5 | 5.75 | 8 | 7.75 | 9 | 0 | 7.75 | 10 | 20 | 0 | 82.5 | ||
| الØصن | 86 | 2016-05-26 | 09:35 | 3.5 | 4.75 | 4.5 | 6 | 10 | 7.25 | 8 | 0 | 10 | 7.75 | 20 | 0 | 81.75 | ||
| بني كنانة | 82 | 2016-06-07 | 10:23 | 4.75 | 5 | 5 | 5.75 | 8 | 8.75 | 5 | 0 | 10 | 9 | 20 | 0 | 81.25 | ||
| المشارع | 86 | 2016-06-12 | 12:30 | 2.75 | 4.5 | 4.25 | 5.75 | 8 | 8.75 | 7 | 0 | 10 | 9 | 20 | 0 | 80 | ||
| عجلون | 83 | 2016-05-22 | 09:45 | 2.5 | 4.5 | 3.25 | 5.75 | 8 | 6.75 | 10 | 0 | 10 | 9 | 20 | 0 | 79.75 | ||
| مدينة الØسن الصناعية | 83 | 2016-06-08 | 10:18 | 4 | 4.75 | 4 | 6 | 8 | 7.75 | 13 | 0 | 7.75 | 8 | 16 | 0 | 79.25 | ||
| ÙƒÙرنجة | 82 | 2016-05-22 | 11:55 | 2.75 | 4.75 | 3.5 | 5.75 | 10 | 8 | 6 | 0 | 7.75 | 9.5 | 21 | 0 | 79 | ||
| ايدون | 82 | 2016-05-26 | 09:49 | 2.5 | 4 | 4.25 | 5.5 | 8 | 9.25 | 8 | 0 | 7.75 | 7.5 | 22 | 0 | 78.75 | ||
| شارع Ùلسطين | 86 | 2016-06-28 | 11:13 | 2.75 | 4 | 4.5 | 5.75 | 10 | 8.75 | 5 | 0 | 7.75 | 9 | 21 | 0 | 78.5 | ||
| مدينة الØسن الصناعية | 86 | 2016-06-08 | 10:15 | 3.25 | 4 | 4 | 6 | 8 | 8.75 | 9 | 0 | 7.75 | 9 | 18 | 0 | 77.75 | ||
| البارØØ© | 41 | 2015-09-17 | 13:22 | 3.5 | 5 | 4.5 | 6 | 8 | 10 | 14 | 0 | 10 | 8.75 | 8 | 0 | 77.75 | ||
| مدينة الØسن الصناعية | 43 | 2015-10-06 | 14:03 | 4.75 | 4.75 | 4.5 | 5.25 | 10 | 10 | 14 | 0 | 8.25 | 3.5 | 12 | 0 | 77 | ||
| مكتب الامير نايÙ/اربد | 83 | 2016-05-18 | 13:25 | 2.75 | 4.75 | 4 | 5.75 | 10 | 8 | 6 | 0 | 8.25 | 7.5 | 20 | 0 | 77 | ||
| جرش | 83 | 2016-05-23 | 09:00 | 3 | 4.5 | 3.5 | 5.75 | 8 | 8.75 | 7 | 0 | 10 | 8.75 | 16 | 0 | 75.25 | ||
| جرش | 82 | 2016-05-23 | 09:00 | 3 | 4.25 | 3.25 | 4.75 | 8 | 8.5 | 11 | 0 | 7.75 | 8.25 | 16 | 0 | 74.75 | ||
| المشارع | 83 | 2016-05-17 | 10:30 | 3.5 | 4.5 | 3.5 | 6 | 10 | 5 | 7 | 0 | 10 | 4.25 | 20 | 0 | 73.75 | ||
| شارع Ùلسطين | 85 | 2016-05-11 | 12:05 | 3.25 | 4.25 | 4 | 5.25 | 7 | 6.75 | 8 | 0 | 10 | 7.25 | 18 | 0 | 73.75 | ||
| البارØØ© | 83 | 2016-05-26 | 14:20 | 2.5 | 4 | 4.25 | 5.75 | 8 | 8.75 | 7 | 0 | 8.25 | 9 | 16 | 0 | 73.5 | ||
| دوار القبة | 82 | 2016-05-09 | 10:50 | 3.25 | 4.25 | 4.5 | 4.75 | 8 | 8 | 5 | 0 | 7.75 | 7.5 | 20 | 0 | 73 | ||
| اليرموك | 32 | 2015-10-06 | 11:50 | 4.75 | 4.75 | 4 | 5.25 | 8 | 10 | 14 | 0 | 6.75 | 6.5 | 9 | 0 | 73 | ||
| المشارع | 43 | 2015-10-06 | 12:43 | 4.5 | 5 | 4.25 | 5.25 | 7 | 10 | 14 | 0 | 7.75 | 10 | 5 | 0 | 72.75 | ||
| مكتب الشهيد وصÙÙŠ التل/الرمثا | 92 | 2016-05-18 | 12:26 | 3.5 | 5 | 5 | 5.75 | 10 | 7.75 | 6 | 0 | 7.75 | 9.75 | 12 | 0 | 72.5 | ||
| Øكما | 82 | 2016-06-07 | 11:16 | 3.25 | 4.75 | 4.5 | 4.75 | 8 | 8.5 | 5 | 0 | 10 | 7.5 | 16 | 0 | 72.25 | ||
| شارع الثلاثين | 82 | 2016-05-18 | 14:25 | 4.25 | 5 | 4.25 | 5 | 10 | 6.75 | 7 | 0 | 10 | 8 | 12 | 0 | 72.25 | ||
| مكتب الامير نايÙ/اربد | 1 | 2015-09-16 | 11:30 | 4.5 | 5 | 5 | 6 | 10 | 7.75 | 3 | 0 | 10 | 9 | 12 | 0 | 72.25 | ||
| Øكما | 41 | 2015-10-11 | 13:20 | 4 | 5 | 4.75 | 5.5 | 8 | 9.5 | 6 | 0 | 7.75 | 9.25 | 12 | 0 | 71.75 | ||
| شارع الثلاثين | 41 | 2015-10-05 | 11:20 | 3.25 | 5 | 5 | 5.75 | 10 | 9.5 | 7 | 0 | 10 | 8.25 | 8 | 0 | 71.75 | ||
| اربد | 10 | 2015-09-25 | 10:30 | 5 | 4.5 | 3.75 | 4.5 | 10 | 10 | 14 | 0 | 7.75 | 5 | 7 | 0 | 71.5 | ||
| مكتب الامير نايÙ/اربد | 82 | 2016-05-26 | 12:40 | 2.75 | 4.25 | 3.75 | 5.5 | 8 | 4.75 | 8 | 0 | 10 | 8 | 16 | 0 | 71 | ||
| الشونة الشمالية | 86 | 2016-06-12 | 10:40 | 3 | 4 | 3.5 | 5.75 | 8 | 8.75 | 5 | 0 | 7.75 | 7.25 | 18 | 0 | 71 | ||
| الرمثا | 83 | 2016-06-08 | 12:20 | 3.75 | 5 | 4.75 | 5.75 | 8 | 8.75 | 4 | 0 | 10 | 7 | 14 | 0 | 71 | ||
| Øكما | 83 | 2016-06-07 | 11:17 | 3.25 | 4.75 | 4.5 | 5.25 | 10 | 8.75 | 9 | 0 | 10 | 9 | 6 | 0 | 70.5 | ||
| دوار القبة | 41 | 2015-09-08 | 11:15 | 3.5 | 5 | 5 | 5 | 10 | 9.5 | 10 | 0 | 7.75 | 8.75 | 6 | 0 | 70.5 | ||
| مكتب الشهيد وصÙÙŠ التل/الرمثا | 82 | 2016-06-08 | 13:15 | 3.25 | 4.75 | 4.5 | 6 | 8 | 7.75 | 5 | 0 | 10 | 9 | 12 | 0 | 70.25 | ||
| الØصن | 87 | 2016-05-26 | 09:29 | 3 | 4.5 | 4.75 | 6 | 10 | 6.5 | 5 | 0 | 8.25 | 9 | 12 | 0 | 69 | ||
| مكتب اربد مول | 83 | 2016-06-21 | 13:10 | 3.75 | 4.75 | 5 | 5 | 8 | 8.75 | 5 | 0 | 8.25 | 6.25 | 14 | 0 | 68.75 | ||
| دير أبي سعيد | 82 | 2016-05-17 | 11:30 | 5 | 5 | 3.75 | 5.75 | 10 | 4.5 | 7 | 0 | 8.25 | 8.75 | 10 | 0 | 68 | ||
| الØصن | 41 | 2015-10-13 | 10:30 | 4.5 | 5 | 4.5 | 6 | 8 | 8.5 | 4 | 0 | 10 | 8.75 | 8 | 0 | 67.25 | ||
| مكتب الشهيد وصÙÙŠ التل/الرمثا | 43 | 2015-10-19 | 10:22 | 3.25 | 4.25 | 3 | 5.25 | 8 | 9 | 14 | 0 | 7.75 | 6 | 6 | 0 | 66.5 | ||
| الشونة الشمالية | 82 | 2016-06-12 | 10:40 | 2.75 | 4 | 3.5 | 4.75 | 8 | 7.5 | 3 | 0 | 10 | 8.5 | 14 | 0 | 66 | ||
| ايدون | 83 | 2016-05-26 | 09:49 | 1.75 | 4.5 | 4.25 | 5.5 | 8 | 8.25 | 6 | 0 | 8.25 | 5 | 13 | 0 | 64.5 | ||
| الشونة الشمالية | 43 | 2015-10-06 | 11:36 | 5 | 4.25 | 4.25 | 5 | 7 | 10 | 14 | 0 | 7.75 | 3.25 | 4 | 0 | 64.5 | ||
| البارØØ© | 85 | 2016-05-11 | 11:30 | 3.25 | 3.25 | 3.5 | 4.25 | 8 | 6.75 | 4 | 0 | 6.75 | 4.25 | 18 | 0 | 62 | ||
| ايدون | 45 | 2015-10-05 | 13:33 | 5 | 5 | 4.5 | 2.25 | 10 | 10 | 14 | 0 | 9 | 2 | 0 | 0 | 61.75 | ||
| بني كنانة | 48 | 2015-10-06 | 13:10 | 5 | 5 | 3.25 | 5.75 | 10 | 8.75 | 3 | 0 | 10 | 6.75 | 4 | 0 | 61.5 | ||
| اليرموك | 87 | 2016-05-09 | 13:17 | 3.5 | 4.5 | 4 | 2.5 | 10 | 7.75 | 6 | 0 | 10 | 5 | 8 | 0 | 61.25 | ||
| مكتب اربد مول | 82 | 2016-05-18 | 10:55 | 4.25 | 5 | 4.25 | 5.75 | 10 | 8.5 | 9 | 0 | 7.75 | 2.25 | 4 | 0 | 60.75 | ||
| اربد | 85 | 2016-05-09 | 14:25 | 3.75 | 4.75 | 4.25 | 3.75 | 10 | 5.25 | 8 | 0 | 6.75 | 5.25 | 6 | 0 | 57.75 | ||
| دير أبي سعيد | 60 | 2015-10-06 | 13:20 | 4 | 4 | 4.5 | 3.75 | 8 | 3.25 | 3 | 0 | 6.75 | 8.75 | 8 | 0 | 54 | ||
| جرش | 43 | 2015-09-17 | 09:21 | 5 | 5 | 3.75 | 5.25 | 7 | 7.5 | 3 | 0 | 7.75 | 5.75 | 4 | 0 | 54 | ||
| دوار القبة | 83 | 2016-05-09 | 11:04 | 3.25 | 4.5 | 3.75 | 5.25 | 8 | 7.25 | 6 | 0 | 7.75 | 2.75 | 4 | 0 | 52.5 | ||
| اليرموك | 86 | 2016-05-09 | 13:15 | 3.5 | 4.25 | 3.75 | 2 | 8 | 8.75 | 3 | 0 | 7.75 | 4 | 4 | 0 | 49 | ||
| عجلون | 43 | 2015-09-20 | 11:56 | 4.5 | 4.5 | 3.25 | 5.5 | 8 | 5.25 | 3 | 0 | 7.75 | 3 | 2 | 0 | 46.75 | ||
| اربد | 84 | 2016-05-09 | 13:40 | 4 | 5 | 4.25 | 3 | 8 | 8.75 | 2 | 0 | 7.75 | 2.5 | 0 | 0 | 45.25 | ||
| ÙƒÙرنجة | 60 | 2015-09-20 | 11:12 | 3.5 | 4.25 | 3.75 | 3.5 | 8 | 2.25 | 3 | 0 | 6.75 | 1.75 | 4 | 0 | 40.75 | ||
| الرمثا | 43 | 2015-10-19 | 11:22 | 3.75 | 3.5 | 4.25 | 3.25 | 8 | 2.75 | 2 | 0 | 7.25 | 1.25 | 4 | 0 | 40 | ||
| Total of Zone: | North Zone | 62 Visit(s) | Average Score | 4 | 5 | 4 | 5 | 9 | 8 | 8 | 0 | 9 | 7 | 13 | 0 | 70 | ||
| Zone: South Zone | ||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | Internal Cleanliness | Availability of Advertising | General Atmosphere | Teller Appearance | Teller Communication | Product Knowledge | Speed of Service | Customer Service Appearance | Customer Service Communication | Product Knowledge | Speed of Service | Total | ||
| معان | 41 | 2015-09-21 | 13:15 | 5 | 5 | 5 | 6 | 8 | 10 | 14 | 0 | 10 | 10 | 24 | 0 | 97 | ||
| القصر | 6 | 2016-05-31 | 10:40 | 4.25 | 4.75 | 4 | 5.5 | 8 | 8.25 | 13 | 0 | 7.75 | 8.75 | 18 | 0 | 82.25 | ||
| الشيدية | 82 | 2016-05-31 | 12:05 | 2.5 | 4 | 4 | 5.75 | 10 | 8.75 | 7 | 0 | 10 | 9.75 | 20 | 0 | 81.75 | ||
| الشوبك | 83 | 2016-05-30 | 14:13 | 2.5 | 4.5 | 3.75 | 6 | 10 | 6.75 | 6 | 0 | 7.75 | 9.25 | 22 | 0 | 78.5 | ||
| القصر | 5 | 2016-06-05 | 10:03 | 4 | 4.5 | 4 | 5.25 | 8 | 8.75 | 7 | 0 | 7.75 | 7.25 | 20 | 0 | 76.5 | ||
| البتراء | 82 | 2016-06-01 | 10:30 | 3.75 | 3.5 | 4.5 | 4.5 | 8 | 6.25 | 11 | 0 | 10 | 8.75 | 16 | 0 | 76.25 | ||
| معان | 83 | 2016-05-30 | 12:00 | 3.25 | 4.25 | 3.75 | 5.75 | 10 | 7.25 | 3 | 0 | 7.75 | 8 | 21 | 0 | 74 | ||
| البوتاس | 6 | 2016-06-05 | 13:46 | 3.5 | 2.75 | 2.25 | 5.75 | 8 | 7.75 | 10 | 0 | 10 | 8 | 16 | 0 | 74 | ||
| الØسينية | 86 | 2016-06-01 | 14:20 | 4.5 | 4.75 | 3.75 | 5.75 | 8 | 8.5 | 8 | 0 | 7.75 | 8 | 14 | 0 | 73 | ||
| الØسينية | 87 | 2016-06-01 | 14:20 | 4.5 | 4.5 | 3.75 | 5.25 | 8 | 8.75 | 2 | 0 | 10 | 9 | 16 | 0 | 71.75 | ||
| الكرك | 45 | 2016-05-31 | 12:14 | 4 | 5 | 3.75 | 5.25 | 8 | 6.5 | 4 | 0 | 10 | 9 | 16 | 0 | 71.5 | ||
| الØسا | 83 | 2016-05-29 | 09:05 | 2.5 | 4.25 | 3.75 | 5.5 | 10 | 7.75 | 4 | 0 | 7.75 | 8.75 | 16 | 0 | 70.25 | ||
| معان | 82 | 2016-05-30 | 12:00 | 3.25 | 4.25 | 3.75 | 5.75 | 8 | 8 | 3 | 0 | 10 | 8 | 16 | 0 | 70 | ||
| الطÙيلة | 83 | 2016-05-29 | 11:02 | 3.25 | 3.75 | 2.5 | 4.5 | 10 | 3.75 | 3 | 0 | 10 | 9 | 20 | 0 | 69.75 | ||
| مكتب الشويخ مول | 83 | 2016-05-31 | 14:35 | 3.75 | 4 | 4.5 | 5.25 | 10 | 7.5 | 4 | 0 | 7.75 | 9 | 14 | 0 | 69.75 | ||
| الطÙيلة | 87 | 2016-05-29 | 11:05 | 2.5 | 4 | 2.75 | 5 | 10 | 5.25 | 1 | 0 | 10 | 9 | 20 | 0 | 69.5 | ||
| البتراء | 87 | 2016-06-01 | 10:33 | 3.75 | 3 | 4.25 | 4.75 | 8 | 6.5 | 6 | 0 | 10 | 8.75 | 14 | 0 | 69 | ||
| الشوبك | 32 | 2015-09-29 | 10:41 | 5 | 4.75 | 4 | 4.75 | 8 | 9.5 | 3 | 0 | 7.75 | 9.75 | 12 | 0 | 68.5 | ||
| الØسا | 45 | 2015-10-01 | 10:12 | 3.25 | 4.25 | 4.5 | 4.25 | 7 | 10 | 14 | 0 | 7.75 | 4 | 8 | 0 | 67 | ||
| الكرك | 6 | 2016-05-31 | 12:12 | 4 | 5 | 3.75 | 5.75 | 8 | 7.75 | 1 | 0 | 10 | 9 | 12 | 0 | 66.25 | ||
| مؤتة | 43 | 2015-09-29 | 11:55 | 4.25 | 4.75 | 4.25 | 5.25 | 8 | 9 | 14 | 0 | 10 | 2 | 4 | 0 | 65.5 | ||
| الشوبك | 87 | 2016-05-30 | 14:14 | 3.5 | 4.5 | 3.75 | 6 | 8 | 4.75 | 2 | 0 | 7.75 | 9 | 16 | 0 | 65.25 | ||
| الØسينية | 60 | 2015-09-30 | 10:35 | 5 | 4.75 | 4.75 | 5 | 7 | 6.75 | 2 | 0 | 7.75 | 9.75 | 12 | 0 | 64.75 | ||
| العقبة | 83 | 2016-05-31 | 09:30 | 3.75 | 4.5 | 4.75 | 4.25 | 8 | 8.5 | 3 | 0 | 10 | 7.75 | 10 | 0 | 64.5 | ||
| البوتاس | 80 | 2015-10-21 | 13:20 | 3.5 | 4.75 | 3.75 | 4.75 | 8 | 10 | 14 | 0 | 7.75 | 4 | 4 | 0 | 64.5 | ||
| العقبة | 82 | 2016-05-31 | 09:30 | 4 | 4.5 | 4.25 | 4.75 | 8 | 5.75 | 3 | 0 | 10 | 8.25 | 12 | 0 | 64.5 | ||
| البوتاس | 5 | 2016-06-05 | 13:49 | 4 | 3.25 | 2.25 | 4.5 | 8 | 5.75 | 6 | 0 | 10 | 6 | 14 | 0 | 63.75 | ||
| الشيدية | 87 | 2016-05-31 | 12:08 | 3.25 | 4.25 | 4 | 6 | 8 | 4.25 | 3 | 0 | 7.75 | 8.75 | 14 | 0 | 63.25 | ||
| الØسا | 82 | 2016-05-29 | 09:05 | 2.5 | 4 | 3.75 | 5 | 8 | 5.25 | 1 | 0 | 7.75 | 7.75 | 18 | 0 | 63 | ||
| مؤتة | 6 | 2016-06-05 | 11:45 | 2.75 | 4 | 3.5 | 4.5 | 7 | 5.5 | 3 | 0 | 7.75 | 6.5 | 18 | 0 | 62.5 | ||
| مكتب الشويخ مول | 43 | 2015-10-20 | 19:30 | 5 | 5 | 4.75 | 5.25 | 8 | 5.5 | 5 | 0 | 7.75 | 6.5 | 6 | 0 | 58.75 | ||
| مكتب الشويخ مول | 87 | 2016-05-31 | 14:45 | 3.25 | 3.75 | 4.5 | 5.25 | 8 | 7.5 | 7 | 0 | 7.75 | 7.5 | 4 | 0 | 58.5 | ||
| الشيدية | 43 | 2015-10-20 | 10:10 | 3.25 | 4.25 | 3.75 | 4.25 | 10 | 7.75 | 3 | 0 | 7.75 | 8.25 | 4 | 0 | 56.25 | ||
| العقبة | 59 | 2015-09-14 | 13:00 | 3.5 | 4.75 | 3.75 | 3.5 | 7 | 2.25 | 6 | 0 | 7.75 | 5.25 | 8 | 0 | 51.75 | ||
| البتراء | 43 | 2015-09-29 | 12:57 | 4.25 | 4.5 | 4.5 | 4.5 | 8 | 6.75 | 3 | 0 | 8.25 | 4.5 | 2 | 0 | 50.25 | ||
| الكرك | 32 | 2015-09-28 | 10:02 | 5 | 4.75 | 1.25 | 4.75 | 6 | 3 | 3 | 0 | 7.25 | 3.75 | 8 | 0 | 46.75 | ||
| القصر | 43 | 2015-10-04 | 11:10 | 4.5 | 5 | 3.25 | 4.25 | 7 | 4.5 | 3 | 0 | 7.75 | 3.25 | 4 | 0 | 46.5 | ||
| الطÙيلة | 43 | 2015-10-01 | 11:04 | 2.5 | 3.75 | 3.25 | 4.75 | 7 | 4.25 | 3 | 0 | 8.25 | 4.25 | 4 | 0 | 45 | ||
| مؤتة | 5 | 2016-06-05 | 11:44 | 2.5 | 3.5 | 3.5 | 4 | 8 | 4.75 | 1 | 0 | 7.25 | 2.75 | 6 | 0 | 43.25 | ||
| Total of Zone: | South Zone | 39 Visit(s) | Average Score | 4 | 4 | 4 | 5 | 8 | 7 | 5 | 0 | 9 | 7 | 13 | 0 | 66 | ||
| Zone: No Zone | ||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | Internal Cleanliness | Availability of Advertising | General Atmosphere | Teller Appearance | Teller Communication | Product Knowledge | Speed of Service | Customer Service Appearance | Customer Service Communication | Product Knowledge | Speed of Service | Total | ||
| مكتب شارع سليمان النابلسي | 5 | 2016-06-07 | 13:00 | 5 | 5 | 5 | 6 | 8 | 9.5 | 10 | 0 | 7.75 | 8.75 | 20 | 0 | 85 | ||
| مكتب شارع سليمان النابلسي | 54 | 2015-10-08 | 12:15 | 5 | 4.5 | 4.25 | 6 | 8 | 8.5 | 4 | 0 | 10 | 9.25 | 11 | 0 | 70.5 | ||
| مكتب شارع سليمان النابلسي | 6 | 2016-06-07 | 13:03 | 5 | 5 | 5 | 5 | 7 | 8.75 | 7 | 0 | 7.75 | 5.75 | 13 | 0 | 69.25 | ||
| المركز الرئيسي | 84 | 2016-05-10 | 13:00 | 3.5 | 5 | 4.25 | 5 | 8 | 9.5 | 7 | 0 | 9 | 8.75 | 0 | 0 | 60 | ||
| المركز الرئيسي | 11 | 2015-09-13 | 13:15 | 5 | 5 | 4.5 | 5.5 | 8 | 7.75 | 4 | 0 | 6.75 | 4.75 | 4 | 0 | 55.25 | ||
| المركز الرئيسي | 85 | 2016-05-10 | 13:15 | 3.5 | 5 | 4.5 | 5 | 8 | 4.75 | 3 | 0 | 7.75 | 2.5 | 4 | 0 | 48 | ||
| Total of Zone: | No Zone | 6 Visit(s) | Average Score | 5 | 5 | 5 | 5 | 8 | 8 | 6 | 0 | 8 | 7 | 9 | 0 | 65 | ||
| Zone: Other Zone | ||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | Internal Cleanliness | Availability of Advertising | General Atmosphere | Teller Appearance | Teller Communication | Product Knowledge | Speed of Service | Customer Service Appearance | Customer Service Communication | Product Knowledge | Speed of Service | Total | ||
| البنك الأهلي/تلاع العلي | 86 | 2016-05-11 | 12:05 | 5 | 4.75 | 4.75 | 5.75 | 10 | 10 | 10 | 0 | 10 | 10 | 25 | 0 | 95.25 | ||
| البنك العربي/الجبيهة | 40 | 2015-09-08 | 10:59 | 4.75 | 5 | 5 | 6 | 10 | 8.25 | 12 | 0 | 10 | 10 | 24 | 0 | 95 | ||
| بنك القاهرة عمان/الهاشمي الشمالي | 48 | 2015-10-07 | 11:00 | 5 | 5 | 5 | 6 | 8 | 10 | 14 | 0 | 10 | 10 | 20 | 0 | 93 | ||
| بنك القاهرة عمان/العقبة | 41 | 2015-09-20 | 11:50 | 4 | 4.75 | 4.5 | 5.75 | 8 | 10 | 14 | 0 | 7.75 | 9.25 | 24 | 0 | 92 | ||
| البنك العربي/اللويبدة | 9 | 2015-10-28 | 10:11 | 2.75 | 4.25 | 4.75 | 5.5 | 8 | 10 | 14 | 0 | 10 | 9.5 | 21 | 0 | 89.75 | ||
| البنك الأهلي/اربد شارع الهاشمي | 45 | 2015-10-06 | 10:10 | 4.75 | 5 | 4 | 5.75 | 7 | 8.5 | 14 | 0 | 9 | 10 | 21 | 0 | 89 | ||
| البنك العربي/معان | 87 | 2016-05-30 | 11:50 | 3.5 | 5 | 5 | 6 | 10 | 10 | 9 | 0 | 10 | 9 | 19 | 0 | 86.5 | ||
| البنك الأهلي/اربد شارع الØصن | 86 | 2016-05-18 | 11:45 | 4.75 | 5 | 5 | 5.75 | 10 | 8.75 | 8 | 0 | 10 | 9 | 20 | 0 | 86.25 | ||
| البنك الأهلي/أم السماق | 82 | 2016-06-19 | 12:40 | 4.5 | 5 | 5 | 5.75 | 10 | 9.25 | 12 | 0 | 10 | 8.75 | 16 | 0 | 86.25 | ||
| البنك العربي/أربد | 41 | 2015-10-01 | 13:00 | 5 | 5 | 5 | 6 | 10 | 8.75 | 8 | 0 | 10 | 10 | 18 | 0 | 85.75 | ||
| بنك القاهرة عمان/اللويبدة | 89 | 2016-05-18 | 13:21 | 5 | 5 | 5 | 6 | 8 | 10 | 5 | 0 | 7.75 | 10 | 24 | 0 | 85.75 | ||
| البنك الأهلي/اربد شارع الهاشمي | 92 | 2016-05-11 | 11:17 | 4 | 5 | 4.75 | 5.5 | 10 | 10 | 10 | 0 | 7.75 | 9.25 | 18 | 0 | 84.25 | ||
| بنك القاهرة عمان/العقبة | 86 | 2016-05-31 | 09:06 | 4.5 | 5 | 5 | 5.5 | 10 | 8.75 | 6 | 0 | 10 | 8.25 | 21 | 0 | 84 | ||
| البنك العربي /الكرك | 6 | 2016-05-31 | 13:34 | 4.25 | 5 | 4.75 | 6 | 10 | 8.75 | 9 | 0 | 10 | 10 | 16 | 0 | 83.75 | ||
| البنك الأهلي/ماركا | 48 | 2015-10-06 | 11:40 | 5 | 4.5 | 4.25 | 5 | 10 | 10 | 14 | 0 | 10 | 10 | 11 | 0 | 83.75 | ||
| البنك العربي/الهاشمي الشمالي | 54 | 2015-10-07 | 12:10 | 4 | 3.25 | 3.25 | 5.5 | 8 | 10 | 14 | 0 | 9 | 8.5 | 17 | 0 | 82.5 | ||
| البنك الأهلي/عبدون | 6 | 2016-06-15 | 12:10 | 3.75 | 4.75 | 5 | 5.75 | 10 | 8 | 10 | 0 | 10 | 9 | 16 | 0 | 82.25 | ||
| البنك العربي/جرش | 83 | 2016-05-23 | 10:00 | 3.5 | 4.5 | 4.75 | 6 | 10 | 9.5 | 9 | 0 | 10 | 8.75 | 16 | 0 | 82 | ||
| البنك الأهلي/الجبيهة | 82 | 2016-05-19 | 11:41 | 5 | 5 | 4.5 | 5.75 | 10 | 9.25 | 7 | 0 | 10 | 9.25 | 16 | 0 | 81.75 | ||
| البنك الأهلي/الهاشمي الشمالي | 6 | 2016-06-01 | 12:56 | 4.25 | 4.75 | 4.75 | 6 | 10 | 7.75 | 9 | 0 | 10 | 9 | 16 | 0 | 81.5 | ||
| بنك القاهرة عمان/ماركا | 34 | 2015-10-06 | 14:15 | 3.75 | 4.75 | 4.25 | 5.5 | 8 | 10 | 14 | 0 | 8.25 | 10 | 13 | 0 | 81.5 | ||
| البنك الأهلي/الشرق الأوسط | 5 | 2016-06-19 | 12:33 | 2.75 | 3.75 | 4.5 | 5.25 | 8 | 10 | 5 | 0 | 7.75 | 9 | 25 | 0 | 81 | ||
| البنك الأهلي/الهاشمي الشمالي | 48 | 2015-10-07 | 13:35 | 4.75 | 5 | 3.5 | 5.75 | 8 | 8.75 | 9 | 0 | 10 | 8.75 | 17 | 0 | 80.5 | ||
| البنك الأهلي/الشرق الأوسط | 43 | 2015-09-16 | 14:01 | 3.75 | 5 | 5 | 5.75 | 8 | 8 | 3 | 0 | 6.75 | 10 | 25 | 0 | 80.25 | ||
| بنك القاهرة عمان/ÙيلادلÙيا | 43 | 2015-10-13 | 12:02 | 4.5 | 4.75 | 4.5 | 5 | 10 | 10 | 14 | 0 | 8.25 | 9 | 10 | 0 | 80 | ||
| البنك العربي/جرش | 45 | 2015-09-17 | 10:13 | 3.5 | 5 | 4.75 | 6 | 10 | 8.75 | 14 | 0 | 8.25 | 7.75 | 12 | 0 | 80 | ||
| البنك الأهلي/جرش | 86 | 2016-05-23 | 09:55 | 4.75 | 5 | 3 | 5.5 | 10 | 8.75 | 9 | 0 | 7.75 | 10 | 16 | 0 | 79.75 | ||
| البنك العربي/الطÙيلة | 60 | 2015-10-01 | 11:35 | 5 | 4.25 | 4.75 | 3.5 | 8 | 9 | 14 | 0 | 8 | 10 | 13 | 0 | 79.5 | ||
| البنك العربي/عجلون | 86 | 2016-05-22 | 10:18 | 4.5 | 4.75 | 5 | 6 | 10 | 9.5 | 2 | 0 | 7.75 | 10 | 20 | 0 | 79.5 | ||
| البنك العربي/الجبيهة | 87 | 2016-05-19 | 11:34 | 3.5 | 4.75 | 4.75 | 5.75 | 10 | 6 | 8 | 0 | 10 | 9.25 | 17 | 0 | 79 | ||
| البنك الأهلي/العقبة | 86 | 2016-05-31 | 09:54 | 4 | 3.75 | 5 | 5.75 | 10 | 8.75 | 4 | 0 | 10 | 9.25 | 18 | 0 | 78.5 | ||
| البنك العربي/ابو علندا | 6 | 2016-06-19 | 12:27 | 3.75 | 4.75 | 5 | 4.75 | 10 | 8.75 | 2 | 0 | 8.25 | 9 | 22 | 0 | 78.25 | ||
| البنك الأهلي/معان | 32 | 2015-09-30 | 10:45 | 3.25 | 4.75 | 4 | 6 | 10 | 9.5 | 13 | 0 | 10 | 9.75 | 8 | 0 | 78.25 | ||
| البنك العربي/ماركا | 6 | 2016-05-30 | 13:18 | 3.25 | 4.5 | 4.75 | 4.5 | 10 | 7.75 | 9 | 0 | 10 | 8.5 | 16 | 0 | 78.25 | ||
| البنك العربي/اللويبدة | 86 | 2016-06-23 | 12:54 | 4.25 | 4.75 | 5 | 6 | 8 | 8.75 | 9 | 0 | 7.75 | 8.75 | 16 | 0 | 78.25 | ||
| البنك الأهلي/الطÙيلة | 32 | 2015-10-01 | 11:15 | 4 | 5 | 4.5 | 6 | 7 | 10 | 14 | 0 | 9 | 8.5 | 10 | 0 | 78 | ||
| بنك القاهرة عمان/ابو علندا | 6 | 2016-06-19 | 13:20 | 3.25 | 4.5 | 5 | 5.25 | 8 | 5.75 | 3 | 0 | 10 | 9.25 | 24 | 0 | 78 | ||
| البنك العربي/عبدون | 5 | 2016-06-15 | 12:33 | 4.5 | 4.25 | 5 | 6 | 10 | 7.5 | 7 | 0 | 7.75 | 9.25 | 16 | 0 | 77.25 | ||
| البنك الأهلي/ماركا | 5 | 2016-05-30 | 13:26 | 3.5 | 4 | 3.75 | 4.25 | 10 | 9.25 | 10 | 0 | 7.25 | 9 | 16 | 0 | 77 | ||
| البنك الأهلي/جرش | 45 | 2015-09-20 | 09:23 | 3.75 | 3.75 | 3.75 | 5 | 9 | 9.5 | 4 | 0 | 9 | 10 | 19 | 0 | 76.75 | ||
| البنك الأهلي/جبل الØسين | 48 | 2015-10-08 | 09:50 | 4.75 | 5 | 4.75 | 5.75 | 8 | 8.25 | 7 | 0 | 7.75 | 6.5 | 19 | 0 | 76.75 | ||
| بنك القاهرة عمان/عجلون | 86 | 2016-05-22 | 10:37 | 3.5 | 3.5 | 5 | 5.25 | 8 | 8.5 | 3 | 0 | 10 | 10 | 20 | 0 | 76.75 | ||
| بنك القاهرة عمان/تلاع العلي | 48 | 2015-10-11 | 13:32 | 4 | 4.25 | 4.25 | 4.75 | 8 | 10 | 14 | 0 | 10 | 9 | 8 | 0 | 76.25 | ||
| البنك العربي/الهاشمي الشمالي | 5 | 2016-06-01 | 14:05 | 3.75 | 4 | 4.75 | 5.25 | 8 | 5.25 | 10 | 0 | 7.75 | 9 | 18 | 0 | 75.75 | ||
| البنك الأهلي/أم السماق | 43 | 2015-10-07 | 12:00 | 4.5 | 5 | 4.5 | 5.75 | 8 | 10 | 14 | 0 | 7.75 | 10 | 6 | 0 | 75.5 | ||
| البنك العربي/العقبة | 86 | 2016-05-31 | 10:23 | 3 | 4.25 | 5 | 6 | 10 | 8.75 | 4 | 0 | 10 | 8 | 16 | 0 | 75 | ||
| البنك العربي/الطÙيلة | 86 | 2016-05-29 | 11:07 | 3 | 4.25 | 3.75 | 6 | 10 | 7.75 | 3 | 0 | 10 | 9 | 18 | 0 | 74.75 | ||
| بنك القاهرة عمان/اللويبدة | 9 | 2015-10-28 | 09:52 | 3 | 4 | 3 | 4.25 | 7 | 9 | 14 | 0 | 7.75 | 7.25 | 15 | 0 | 74.25 | ||
| البنك الأهلي/العقبة | 43 | 2015-10-20 | 13:00 | 4.5 | 5 | 4.75 | 5.5 | 9 | 8.5 | 9 | 0 | 6.75 | 9 | 12 | 0 | 74 | ||
| البنك الأهلي/جبل الØسين | 92 | 2016-05-10 | 14:20 | 3.5 | 4.75 | 5 | 6 | 8 | 9.25 | 3 | 0 | 7.75 | 10 | 16 | 0 | 73.25 | ||
| البنك العربي /الكرك | 60 | 2015-09-29 | 10:00 | 4 | 4.75 | 4.5 | 6 | 8 | 9 | 14 | 0 | 8.25 | 6.75 | 8 | 0 | 73.25 | ||
| البنك العربي/خلد | 48 | 2015-10-11 | 10:15 | 3.5 | 4.5 | 4.25 | 6 | 10 | 8.75 | 14 | 0 | 10 | 8.25 | 4 | 0 | 73.25 | ||
| بنك القاهرة عمان/الصويÙية | 6 | 2016-06-16 | 13:05 | 4.75 | 4.5 | 5 | 5 | 9 | 7.75 | 8 | 0 | 10 | 7 | 12 | 0 | 73 | ||
| البنك العربي/خلد | 87 | 2016-05-11 | 13:13 | 4.25 | 4.75 | 5 | 5.5 | 10 | 3.75 | 2 | 0 | 10 | 9.75 | 18 | 0 | 73 | ||
| البنك العربي/أربد | 86 | 2016-05-18 | 09:45 | 4.5 | 5 | 4.5 | 6 | 10 | 8.75 | 3 | 0 | 7.75 | 9 | 14 | 0 | 72.5 | ||
| بنك القاهرة عمان/ابو نصير | 86 | 2016-05-12 | 09:55 | 5 | 5 | 5 | 5.5 | 8 | 5.75 | 3 | 0 | 10 | 9 | 16 | 0 | 72.25 | ||
| البنك العربي/ماركا | 54 | 2015-10-06 | 12:40 | 5 | 5 | 4.5 | 6 | 8 | 10 | 14 | 0 | 10 | 6.5 | 3 | 0 | 72 | ||
| البنك الأهلي/الجبيهة | 46 | 2015-09-14 | 12:20 | 5 | 5 | 4.25 | 5.75 | 10 | 8.75 | 5 | 0 | 10 | 9.75 | 8 | 0 | 71.5 | ||
| البنك الأهلي/معان | 86 | 2016-05-30 | 12:00 | 3.5 | 5 | 5 | 5.75 | 8 | 8.75 | 3 | 0 | 10 | 10 | 12 | 0 | 71 | ||
| البنك الأهلي/اربد شارع الØصن | 32 | 2015-10-06 | 11:22 | 4.5 | 4.5 | 3.75 | 5.25 | 8 | 10 | 14 | 0 | 7.75 | 8.25 | 5 | 0 | 71 | ||
| البنك العربي/عجلون | 32 | 2015-10-05 | 11:10 | 3.75 | 4.75 | 4.25 | 5.25 | 8 | 10 | 14 | 0 | 7.25 | 9.5 | 4 | 0 | 70.75 | ||
| بنك القاهرة عمان/الكرك | 5 | 2016-05-31 | 13:38 | 3.75 | 3.75 | 4.75 | 5.25 | 8 | 5.75 | 7 | 0 | 10 | 6.5 | 16 | 0 | 70.75 | ||
| البنك العربي/عبدون | 60 | 2015-10-08 | 11:11 | 3.75 | 5 | 4.75 | 6 | 8 | 10 | 14 | 0 | 7.75 | 5.5 | 6 | 0 | 70.75 | ||
| البنك الأهلي/الطÙيلة | 82 | 2016-05-29 | 11:10 | 4.5 | 4.25 | 2.75 | 5 | 8 | 3 | 3 | 0 | 10 | 10 | 20 | 0 | 70.5 | ||
| بنك القاهرة عمان/ÙيلادلÙيا | 82 | 2016-05-23 | 10:30 | 3.5 | 4.5 | 4 | 5.5 | 8 | 4.25 | 8 | 0 | 7.75 | 8.75 | 16 | 0 | 70.25 | ||
| البنك الأهلي/الكرك | 45 | 2016-05-31 | 13:43 | 3.75 | 5 | 4.5 | 6 | 8 | 8.75 | 9 | 0 | 8.25 | 8.5 | 8 | 0 | 69.75 | ||
| بنك القاهرة عمان/الطÙيلة | 43 | 2015-10-01 | 12:35 | 4.5 | 4.5 | 4.5 | 4 | 8 | 7.75 | 14 | 0 | 7.25 | 6.75 | 8 | 0 | 69.25 | ||
| البنك الأهلي/تلاع العلي | 54 | 2015-10-11 | 11:11 | 4.5 | 4 | 4.5 | 5.5 | 10 | 10 | 14 | 0 | 10 | 6.75 | 0 | 0 | 69.25 | ||
| بنك القاهرة عمان/اربد | 87 | 2016-05-18 | 12:58 | 3 | 3.75 | 4.5 | 5 | 8 | 7.75 | 6 | 0 | 7.75 | 8.75 | 14 | 0 | 68.5 | ||
| بنك القاهرة عمان/الكرك | 43 | 2015-09-28 | 11:05 | 3 | 3.25 | 2.75 | 5 | 7 | 10 | 14 | 0 | 7.75 | 5.75 | 8 | 0 | 66.5 | ||
| البنك الأهلي/عبدون | 43 | 2015-10-08 | 11:30 | 4.5 | 4 | 4.75 | 0.5 | 10 | 10 | 14 | 0 | 10 | 4.75 | 4 | 0 | 66.5 | ||
| بنك القاهرة عمان/سيتي مول | 89 | 2016-05-19 | 11:02 | 4.5 | 5 | 4.75 | 6 | 8 | 4.75 | 3 | 0 | 7.75 | 8.75 | 14 | 0 | 66.5 | ||
| بنك القاهرة عمان/الطÙيلة | 86 | 2016-05-29 | 09:25 | 4 | 4.25 | 4.25 | 6 | 8 | 8.75 | 8 | 0 | 7.75 | 7.25 | 8 | 0 | 66.25 | ||
| بنك القاهرة عمان/ابو نصير | 12 | 2015-10-04 | 13:02 | 5 | 5 | 4.75 | 2.25 | 8 | 9.5 | 8 | 0 | 7.75 | 9 | 6 | 0 | 65.25 | ||
| البنك العربي/العقبة | 80 | 2015-10-20 | 13:15 | 3.25 | 2.75 | 4.25 | 4.25 | 7 | 9 | 14 | 0 | 8.25 | 3.25 | 8 | 0 | 64 | ||
| بنك القاهرة عمان/اربد | 45 | 2015-10-06 | 10:57 | 2 | 3.75 | 3.5 | 2 | 8 | 10 | 14 | 0 | 8.25 | 7.75 | 4 | 0 | 63.25 | ||
| البنك العربي/سيتي مول | 93 | 2016-05-11 | 10:10 | 4.75 | 5 | 4.25 | 5.5 | 10 | 5.75 | 5 | 0 | 8.25 | 8.5 | 6 | 0 | 63 | ||
| البنك العربي/سيتي مول | 43 | 2015-10-07 | 12:25 | 5 | 5 | 4.75 | 4.75 | 7 | 10 | 14 | 0 | 6.75 | 1.5 | 4 | 0 | 62.75 | ||
| بنك القاهرة عمان/معان | 86 | 2016-05-30 | 11:06 | 3 | 4.25 | 5 | 5.5 | 8 | 8.5 | 5 | 0 | 7.75 | 6.25 | 8 | 0 | 61.25 | ||
| بنك القاهرة عمان/الصويÙية | 8 | 2015-11-03 | 09:45 | 4.75 | 4.25 | 4 | 5 | 7 | 10 | 14 | 0 | 6.75 | 3 | 1 | 0 | 59.75 | ||
| بنك القاهرة عمان/ابو علندا | 45 | 2015-09-13 | 13:37 | 3.5 | 4.75 | 2.25 | 5.5 | 8 | 7 | 14 | 0 | 7.75 | 3 | 4 | 0 | 59.75 | ||
| البنك العربي/ابو علندا | 45 | 2015-09-16 | 13:07 | 4.5 | 4.75 | 4 | 5.25 | 7 | 6.5 | 3 | 0 | 9 | 6.25 | 9 | 0 | 59.25 | ||
| بنك القاهرة عمان/ماركا | 6 | 2016-05-30 | 13:21 | 3 | 4.25 | 4.75 | 5.5 | 8 | 6.75 | 0 | 0 | 6.75 | 6 | 14 | 0 | 59 | ||
| بنك القاهرة عمان/الهاشمي الشمالي | 6 | 2016-06-01 | 13:20 | 3 | 4 | 4.75 | 5 | 8 | 7.75 | 9 | 0 | 7.75 | 4.75 | 4 | 0 | 58 | ||
| بنك القاهرة عمان/معان | 43 | 2015-09-29 | 12:17 | 4.75 | 4.25 | 2.25 | 5.75 | 8 | 6.75 | 2 | 0 | 10 | 10 | 4 | 0 | 57.75 | ||
| بنك القاهرة عمان/تلاع العلي | 83 | 2016-05-11 | 13:10 | 4.75 | 4.75 | 4.5 | 6 | 8 | 7.25 | 7 | 0 | 8.25 | 2.75 | 4 | 0 | 57.25 | ||
| البنك الأهلي/الكرك | 45 | 2015-09-28 | 10:12 | 3 | 3.5 | 3.5 | 5.5 | 7 | 6.5 | 3 | 0 | 7.25 | 4.25 | 10 | 0 | 53.5 | ||
| بنك القاهرة عمان/عجلون | 60 | 2015-10-05 | 11:43 | 3.25 | 4.5 | 4.5 | 4.75 | 8 | 5.25 | 3 | 0 | 8.25 | 7.25 | 4 | 0 | 52.75 | ||
| البنك العربي/معان | 60 | 2015-09-29 | 11:48 | 4 | 4.5 | 4 | 4 | 8 | 7 | 3 | 0 | 8.25 | 7 | 2 | 0 | 51.75 | ||
| بنك القاهرة عمان/سيتي مول | 45 | 2015-10-07 | 12:28 | 4.5 | 5 | 3.25 | 6 | 8 | 5.75 | 3 | 0 | 7.75 | 4 | 4 | 0 | 51.25 | ||
| Total of Zone: | Other Zone | 90 Visit(s) | Average Score | 4 | 5 | 4 | 5 | 9 | 8 | 9 | 0 | 9 | 8 | 13 | 0 | 74 | ||
| Total of Country: | Jordan | 464 Visit(s) | Average Score | 4 | 5 | 4 | 5 | 8 | 8 | 7 | 0 | 8 | 8 | 13 | 0 | 71 | ||
| Country: Palestine | ||||||||||||||||||
| Zone: Other Zone | ||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | Internal Cleanliness | Availability of Advertising | General Atmosphere | Teller Appearance | Teller Communication | Product Knowledge | Speed of Service | Customer Service Appearance | Customer Service Communication | Product Knowledge | Speed of Service | Total | ||
| بنك Ùلسطين/بيت Ù„ØÙ… | 77 | 2015-10-12 | 14:04 | 5 | 5 | 2.75 | 5.25 | 8 | 8.5 | 8 | 0 | 10 | 9.75 | 15 | 0 | 77.25 | ||
| البنك العربي/رام الله | 77 | 2015-10-05 | 10:00 | 4.75 | 4 | 4.75 | 6 | 7 | 8.25 | 10 | 0 | 10 | 8.5 | 14 | 0 | 77.25 | ||
| بنك Ùلسطين/ الخليل | 88 | 2015-10-13 | 12:02 | 4.25 | 5 | 5 | 5.5 | 8 | 9.5 | 9 | 0 | 8.25 | 8.5 | 10 | 0 | 73 | ||
| بنك Ùلسطين/جنين | 78 | 2015-10-05 | 12:30 | 3.75 | 5 | 5 | 6 | 8 | 9.5 | 8 | 0 | 8.25 | 9 | 8 | 0 | 70.5 | ||
| بنك الاسكان/بيت Ù„ØÙ… | 77 | 2015-10-12 | 12:45 | 4.5 | 5 | 5 | 5.5 | 8 | 9.25 | 8 | 0 | 8.25 | 8 | 8 | 0 | 69.5 | ||
| بنك الاسكان/جنين | 78 | 2015-10-08 | 11:00 | 4.75 | 5 | 4.5 | 5.5 | 10 | 9.5 | 10 | 0 | 8.25 | 7.5 | 4 | 0 | 69 | ||
| البنك العربي/بيت Ù„ØÙ… | 77 | 2015-10-19 | 10:57 | 4.5 | 5 | 3.25 | 5.5 | 8 | 9.5 | 10 | 0 | 8.25 | 6.5 | 8 | 0 | 68.5 | ||
| بنك الاسكان/الماصيون | 79 | 2015-10-05 | 13:35 | 5 | 5 | 5 | 6 | 8 | 8.75 | 9 | 0 | 7.75 | 9.5 | 4 | 0 | 68 | ||
| بنك الاسكان/بيرزيت | 79 | 2015-10-06 | 09:55 | 5 | 5 | 5 | 3.75 | 8 | 9.5 | 7 | 0 | 7.75 | 7.25 | 8 | 0 | 66.25 | ||
| البنك العربي/الخليل | 88 | 2015-10-13 | 13:00 | 3.75 | 5 | 5 | 6 | 8 | 9.5 | 3 | 0 | 10 | 9.75 | 6 | 0 | 66 | ||
| بنك Ùلسطين/رام الله | 79 | 2015-10-07 | 11:30 | 4.5 | 4.5 | 5 | 5.5 | 8 | 5.75 | 3 | 0 | 8.25 | 5.25 | 16 | 0 | 65.75 | ||
| البنك العربي/نابلس | 78 | 2015-10-07 | 13:30 | 5 | 5 | 4.5 | 6 | 8 | 8.75 | 5 | 0 | 8.25 | 6.75 | 8 | 0 | 65.25 | ||
| بنك الاسكان/رام الله | 79 | 2015-10-05 | 12:35 | 3.25 | 5 | 5 | 6 | 8 | 8.5 | 10 | 0 | 7.25 | 5.75 | 6 | 0 | 64.75 | ||
| بنك الاسكان/ترمسعيا | 79 | 2015-10-06 | 11:00 | 5 | 5 | 5 | 5.5 | 7 | 6.5 | 6 | 0 | 7.75 | 9 | 8 | 0 | 64.75 | ||
| البنك العربي/جنين | 78 | 2015-10-08 | 12:00 | 5 | 5 | 4.75 | 6 | 8 | 8.75 | 5 | 0 | 8.25 | 9.75 | 4 | 0 | 64.5 | ||
| بنك الاسكان/الظاهرية | 88 | 2015-10-20 | 10:00 | 4.75 | 5 | 5 | 6 | 8 | 9.5 | 4 | 0 | 8.25 | 9.75 | 4 | 0 | 64.25 | ||
| بنك الاسكان/يطا | 88 | 2015-10-21 | 11:00 | 3.5 | 5 | 5 | 6 | 8 | 9.5 | 5 | 0 | 8.25 | 9 | 4 | 0 | 63.25 | ||
| بنك Ùلسطين/نابلس | 78 | 2015-10-06 | 12:00 | 4 | 5 | 5 | 6 | 8 | 7.75 | 4 | 0 | 8.25 | 5.75 | 8 | 0 | 61.75 | ||
| بنك الاسكان/ØÙ„Øول | 88 | 2015-10-18 | 10:15 | 4 | 5 | 5 | 6 | 7 | 8.75 | 3 | 0 | 8.25 | 9.75 | 4 | 0 | 60.75 | ||
| بنك الاسكان/الخليل | 88 | 2015-10-07 | 13:20 | 4 | 4.5 | 5 | 5.25 | 8 | 9.5 | 3 | 0 | 7.25 | 8 | 4 | 0 | 58.5 | ||
| نابلس | 78 | 2015-10-06 | 09:30 | 4.75 | 5 | 5 | 3.75 | 8 | 5.5 | 3 | 0 | 7.75 | 6.5 | 4 | 0 | 53.25 | ||
| Total of Zone: | Other Zone | 21 Visit(s) | Average Score | 4 | 5 | 5 | 6 | 8 | 9 | 6 | 0 | 8 | 8 | 7 | 0 | 66 | ||
| Total of Country: | Palestine | 485 Visit(s) | Average Score | 4 | 5 | 5 | 6 | 8 | 9 | 6 | 0 | 8 | 8 | 7 | 0 | 66 | ||
| Overall Total | 485 Visit(s) | Average Score | 4 | 5 | 4 | 5 | 8 | 8 | 7 | 0 | 8 | 8 | 13 | 0 | 70 | |||