Country: Bahrain |
| Zone: Other Zone |
| | Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE |
| | بنك المشرق/Ø§Ù„Ø¨ØØ±ÙŠÙ† | | 3 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 7 | 70 | 3 | 21.43 | 0 | 0 | 8 | 80 | 6 | 60 | 5 | 20 | 0 | 0 | 55 | 55 | WAVE 1 |
| | | | 0 Visit(s) | Average Score | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | WAVE 2 |
Country: Jordan |
| Zone: First Zone |
| | Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE |
| | قصر شبيب | | 1 Visit(s) | Average Score | 4 | 80 | 3 | 60 | 5 | 100 | 5 | 83.33 | 10 | 100 | 10 | 100 | 14 | 100 | 0 | 0 | 9 | 90 | 7 | 70 | 6 | 24 | 0 | 0 | 72 | 72 | WAVE 1 |
| | قصر شبيب | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 8 | 80 | 6 | 42.86 | 0 | 0 | 10 | 100 | 9 | 90 | 21 | 84 | 0 | 0 | 81 | 81 | WAVE 2 |
| | مكتب المجمع الغربي | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 7 | 70 | 9 | 90 | 14 | 100 | 0 | 0 | 7 | 70 | 4 | 40 | 4 | 16 | 0 | 0 | 63 | 63 | WAVE 1 |
| | مكتب المجمع الغربي | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 9 | 90 | 7 | 50 | 0 | 0 | 10 | 100 | 8 | 80 | 16 | 64 | 0 | 0 | 75 | 75 | WAVE 2 |
| | Ø§Ù„Ù…ÙØ±Ù‚ | | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 5 | 35.71 | 0 | 0 | 9 | 90 | 6 | 60 | 8 | 32 | 0 | 0 | 64 | 64 | WAVE 1 |
| | Ø§Ù„Ù…ÙØ±Ù‚ | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 6 | 42.86 | 0 | 0 | 9 | 90 | 8 | 80 | 16 | 64 | 0 | 0 | 72 | 72 | WAVE 2 |
| | المنارة | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 5 | 83.33 | 10 | 100 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 6 | 60 | 4 | 16 | 0 | 0 | 71 | 71 | WAVE 1 |
| | | | 0 Visit(s) | Average Score | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | WAVE 2 |
| | المنطقة Ø§Ù„ØØ±Ø© | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 9 | 90 | 10 | 100 | 17 | 68 | 0 | 0 | 88 | 88 | WAVE 1 |
| | المنطقة Ø§Ù„ØØ±Ø© | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 8 | 80 | 6 | 42.86 | 0 | 0 | 8 | 80 | 7 | 70 | 16 | 64 | 0 | 0 | 70 | 70 | WAVE 2 |
| | الأزرق الشمـالي | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 10 | 100 | 9 | 90 | 6 | 42.86 | 0 | 0 | 10 | 100 | 9 | 90 | 24 | 96 | 0 | 0 | 87 | 87 | WAVE 1 |
| | الأزرق الشمـالي | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 8 | 80 | 6 | 42.86 | 0 | 0 | 9 | 90 | 8 | 80 | 12 | 48 | 0 | 0 | 68 | 68 | WAVE 2 |
| | الاوتستراد | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 10 | 100 | 12 | 48 | 0 | 0 | 85 | 85 | WAVE 1 |
| | الاوتستراد | | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 6 | 42.86 | 0 | 0 | 10 | 100 | 8 | 80 | 12 | 48 | 0 | 0 | 70 | 70 | WAVE 2 |
| | Ø§Ù„Ø±ØµÙŠÙØ© | | 1 Visit(s) | Average Score | 5 | 100 | 4 | 80 | 5 | 100 | 6 | 100 | 10 | 100 | 9 | 90 | 7 | 50 | 0 | 0 | 10 | 100 | 8 | 80 | 4 | 16 | 0 | 0 | 67 | 67 | WAVE 1 |
| | Ø§Ù„Ø±ØµÙŠÙØ© | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 7 | 70 | 7 | 50 | 0 | 0 | 9 | 90 | 8 | 80 | 17 | 68 | 0 | 0 | 73 | 73 | WAVE 2 |
| | الزرقاء | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 6 | 60 | 6 | 60 | 0 | 0 | 0 | 0 | 8 | 80 | 3 | 30 | 4 | 16 | 0 | 0 | 48 | 48 | WAVE 1 |
| | الزرقاء | | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 6 | 100 | 8 | 80 | 8 | 80 | 10 | 71.43 | 0 | 0 | 9 | 90 | 8 | 80 | 23 | 92 | 0 | 0 | 84 | 84 | WAVE 2 |
| | الزرقاء الجديدة | | 1 Visit(s) | Average Score | 5 | 100 | 4 | 80 | 4 | 80 | 5 | 83.33 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 8 | 80 | 10 | 40 | 0 | 0 | 76 | 76 | WAVE 1 |
| | الزرقاء الجديدة | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 7 | 50 | 0 | 0 | 9 | 90 | 9 | 90 | 20 | 80 | 0 | 0 | 79 | 79 | WAVE 2 |
| | الضليل | | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 6 | 100 | 10 | 100 | 9 | 90 | 6 | 42.86 | 0 | 0 | 8 | 80 | 9 | 90 | 5 | 20 | 0 | 0 | 63 | 63 | WAVE 1 |
| | الضليل | | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 3 | 60 | 6 | 100 | 9 | 90 | 9 | 90 | 6 | 42.86 | 0 | 0 | 8 | 80 | 7 | 70 | 4 | 16 | 0 | 0 | 60 | 60 | WAVE 2 |
| | الغويرية | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 5 | 50 | 8 | 80 | 12 | 48 | 0 | 0 | 76 | 76 | WAVE 1 |
| | الغويرية | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 9 | 90 | 7 | 50 | 0 | 0 | 8 | 80 | 9 | 90 | 16 | 64 | 0 | 0 | 75 | 75 | WAVE 2 |
| | ØÙŠ Ù…Ø¹ØµÙˆÙ… | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 10 | 100 | 9 | 36 | 0 | 0 | 80 | 80 | WAVE 1 |
| | ØÙŠ Ù…Ø¹ØµÙˆÙ… | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 5 | 83.33 | 9 | 90 | 8 | 80 | 6 | 42.86 | 0 | 0 | 8 | 80 | 8 | 80 | 17 | 68 | 0 | 0 | 72 | 72 | WAVE 2 |
| | ØØ·ÙŠÙ† | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 10 | 100 | 12 | 48 | 0 | 0 | 81 | 81 | WAVE 1 |
| | ØØ·ÙŠÙ† | | 2 Visit(s) | Average Score | 3 | 60 | 3 | 60 | 4 | 80 | 6 | 100 | 8 | 80 | 8 | 80 | 6 | 42.86 | 0 | 0 | 9 | 90 | 8 | 80 | 19 | 76 | 0 | 0 | 74 | 74 | WAVE 2 |
| | شارع الجيش | | 1 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 5 | 100 | 6 | 100 | 10 | 100 | 9 | 90 | 7 | 50 | 0 | 0 | 10 | 100 | 10 | 100 | 16 | 64 | 0 | 0 | 79 | 79 | WAVE 1 |
| | شارع الجيش | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 6 | 100 | 9 | 90 | 9 | 90 | 8 | 57.14 | 0 | 0 | 8 | 80 | 9 | 90 | 13 | 52 | 0 | 0 | 71 | 71 | WAVE 2 |
| | عوجان | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 10 | 100 | 14 | 56 | 0 | 0 | 82 | 82 | WAVE 1 |
| | عوجان | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 8 | 80 | 10 | 71.43 | 0 | 0 | 8 | 80 | 8 | 80 | 20 | 80 | 0 | 0 | 80 | 80 | WAVE 2 |
| Zone: Second Zone |
| | Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE |
| | مرج الØÙ…ام | | 1 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 4 | 66.67 | 6 | 60 | 6 | 60 | 8 | 57.14 | 0 | 0 | 6 | 60 | 3 | 30 | 12 | 48 | 0 | 0 | 57 | 57 | WAVE 1 |
| | مرج الØÙ…ام | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 8 | 57.14 | 0 | 0 | 7 | 70 | 9 | 90 | 19 | 76 | 0 | 0 | 79 | 79 | WAVE 2 |
| | ناعور | | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 6 | 100 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 9 | 90 | 5 | 50 | 2 | 8 | 0 | 0 | 64 | 64 | WAVE 1 |
| | ناعور | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 8 | 80 | 5 | 35.71 | 0 | 0 | 8 | 80 | 8 | 80 | 16 | 64 | 0 | 0 | 71 | 71 | WAVE 2 |
| | أبو نصير | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 8 | 80 | 8 | 57.14 | 0 | 0 | 8 | 80 | 7 | 70 | 6 | 24 | 0 | 0 | 63 | 63 | WAVE 1 |
| | أبو نصير | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 8 | 80 | 6 | 42.86 | 0 | 0 | 7 | 70 | 6 | 60 | 13 | 52 | 0 | 0 | 68 | 68 | WAVE 2 |
| | Ø§Ù„ÙØÙŠØµ | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 8 | 80 | 9 | 64.29 | 0 | 0 | 7 | 70 | 7 | 70 | 14 | 56 | 0 | 0 | 70 | 70 | WAVE 1 |
| | Ø§Ù„ÙØÙŠØµ | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 6 | 100 | 9 | 90 | 6 | 60 | 3 | 21.43 | 0 | 0 | 9 | 90 | 8 | 80 | 16 | 64 | 0 | 0 | 69 | 69 | WAVE 2 |
| | الكريمة | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 9 | 90 | 14 | 100 | 0 | 0 | 8 | 80 | 8 | 80 | 10 | 40 | 0 | 0 | 74 | 74 | WAVE 1 |
| | الكريمة | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 3 | 60 | 5 | 83.33 | 8 | 80 | 8 | 80 | 5 | 35.71 | 0 | 0 | 9 | 90 | 6 | 60 | 9 | 36 | 0 | 0 | 60 | 60 | WAVE 2 |
| | الكرامة | | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 3 | 60 | 1 | 16.67 | 10 | 100 | 7 | 70 | 5 | 35.71 | 0 | 0 | 10 | 100 | 8 | 80 | 0 | 0 | 0 | 0 | 52 | 52 | WAVE 1 |
| | الكرامة | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 5 | 83.33 | 9 | 90 | 7 | 70 | 5 | 35.71 | 0 | 0 | 9 | 90 | 8 | 80 | 8 | 32 | 0 | 0 | 62 | 62 | WAVE 2 |
| | المدينة الطبية | | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 3 | 50 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 7 | 70 | 3 | 30 | 9 | 36 | 0 | 0 | 65 | 65 | WAVE 1 |
| | المدينة الطبية | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 8 | 80 | 7 | 50 | 0 | 0 | 10 | 100 | 5 | 50 | 11 | 44 | 0 | 0 | 68 | 68 | WAVE 2 |
| | البقعة | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 7 | 70 | 7 | 50 | 0 | 0 | 8 | 80 | 3 | 30 | 4 | 16 | 0 | 0 | 56 | 56 | WAVE 1 |
| | البقعة | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 6 | 60 | 4 | 28.57 | 0 | 0 | 9 | 90 | 6 | 60 | 14 | 56 | 0 | 0 | 63 | 63 | WAVE 2 |
| | الجبيهة | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 9 | 90 | 12 | 48 | 0 | 0 | 81 | 81 | WAVE 1 |
| | الجبيهة | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 9 | 64.29 | 0 | 0 | 8 | 80 | 9 | 90 | 15 | 60 | 0 | 0 | 78 | 78 | WAVE 2 |
| | السلط | | 1 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 5 | 83.33 | 10 | 100 | 9 | 90 | 5 | 35.71 | 0 | 0 | 8 | 80 | 6 | 60 | 8 | 32 | 0 | 0 | 63 | 63 | WAVE 1 |
| | السلط | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 5 | 35.71 | 0 | 0 | 8 | 80 | 9 | 90 | 9 | 36 | 0 | 0 | 67 | 67 | WAVE 2 |
| | الشونة الجنوبية | | 1 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 4 | 66.67 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 7 | 70 | 14 | 56 | 0 | 0 | 78 | 78 | WAVE 1 |
| | الشونة الجنوبية | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 3 | 60 | 4 | 66.67 | 8 | 80 | 4 | 40 | 2 | 14.29 | 0 | 0 | 9 | 90 | 7 | 70 | 11 | 44 | 0 | 0 | 53 | 53 | WAVE 2 |
| | ام السماق | | 1 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 7 | 70 | 7 | 50 | 0 | 0 | 6 | 60 | 5 | 50 | 8 | 32 | 0 | 0 | 59 | 59 | WAVE 1 |
| | ام السماق | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 7 | 70 | 6 | 42.86 | 0 | 0 | 8 | 80 | 7 | 70 | 13 | 52 | 0 | 0 | 69 | 69 | WAVE 2 |
| | بوابة السلط | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 7 | 70 | 6 | 42.86 | 0 | 0 | 8 | 80 | 5 | 50 | 8 | 32 | 0 | 0 | 62 | 62 | WAVE 1 |
| | بوابة السلط | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 9 | 90 | 8 | 57.14 | 0 | 0 | 8 | 80 | 9 | 90 | 17 | 68 | 0 | 0 | 76 | 76 | WAVE 2 |
| | دير علا | | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 3 | 60 | 2 | 33.33 | 7 | 70 | 9 | 90 | 14 | 100 | 0 | 0 | 7 | 70 | 6 | 60 | 16 | 64 | 0 | 0 | 73 | 73 | WAVE 1 |
| | دير علا | | 2 Visit(s) | Average Score | 3 | 60 | 3 | 60 | 4 | 80 | 6 | 100 | 9 | 90 | 7 | 70 | 3 | 21.43 | 0 | 0 | 8 | 80 | 7 | 70 | 9 | 36 | 0 | 0 | 57 | 57 | WAVE 2 |
| | سيتي مول | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 6 | 60 | 3 | 21.43 | 0 | 0 | 8 | 80 | 6 | 60 | 4 | 16 | 0 | 0 | 54 | 54 | WAVE 1 |
| | سيتي مول | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 7 | 70 | 5 | 35.71 | 0 | 0 | 7 | 70 | 6 | 60 | 4 | 16 | 0 | 0 | 53 | 53 | WAVE 2 |
| | شارع مكة | | 1 Visit(s) | Average Score | 5 | 100 | 4 | 80 | 4 | 80 | 5 | 83.33 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 7 | 70 | 6 | 60 | 7 | 28 | 0 | 0 | 69 | 69 | WAVE 1 |
| | شارع مكة | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 4 | 28.57 | 0 | 0 | 8 | 80 | 8 | 80 | 12 | 48 | 0 | 0 | 69 | 69 | WAVE 2 |
| | ØµÙˆÙŠÙ„Ø | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 6 | 60 | 8 | 80 | 3 | 21.43 | 0 | 0 | 6 | 60 | 8 | 80 | 4 | 16 | 0 | 0 | 55 | 55 | WAVE 1 |
| | ØµÙˆÙŠÙ„Ø | | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 5 | 83.33 | 8 | 80 | 2 | 20 | 4 | 28.57 | 0 | 0 | 9 | 90 | 9 | 90 | 9 | 36 | 0 | 0 | 58 | 58 | WAVE 2 |
| Zone: Third Zone |
| | Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE |
| | مكتب الصويÙية | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 5 | 50 | 10 | 71.43 | 0 | 0 | 7 | 70 | 6 | 60 | 6 | 24 | 0 | 0 | 60 | 60 | WAVE 1 |
| | مكتب الصويÙية | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 9 | 64.29 | 0 | 0 | 9 | 90 | 9 | 90 | 15 | 60 | 0 | 0 | 76 | 76 | WAVE 2 |
| | مكتب جاليريا مول | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 3 | 21.43 | 0 | 0 | 8 | 80 | 8 | 80 | 4 | 16 | 0 | 0 | 61 | 61 | WAVE 1 |
| | مكتب جاليريا مول | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 7 | 70 | 9 | 64.29 | 0 | 0 | 9 | 90 | 9 | 90 | 8 | 32 | 0 | 0 | 70 | 70 | WAVE 2 |
| | مكتب شارع وادي صقرة | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 6 | 60 | 5 | 50 | 0 | 0 | 0 | 0 | 61 | 61 | WAVE 1 |
| | مكتب شارع وادي صقرة | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 8 | 80 | 6 | 42.86 | 0 | 0 | 9 | 90 | 9 | 90 | 18 | 72 | 0 | 0 | 77 | 77 | WAVE 2 |
| | مكتب ضاØÙŠØ© الامير راشد | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 10 | 100 | 13 | 52 | 0 | 0 | 86 | 86 | WAVE 1 |
| | مكتب ضاØÙŠØ© الامير راشد | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 10 | 71.43 | 0 | 0 | 8 | 80 | 8 | 80 | 16 | 64 | 0 | 0 | 78 | 78 | WAVE 2 |
| | Ø§Ù„Ø§Ø·ÙØ§Ù„ | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 13 | 92.86 | 0 | 0 | 7 | 70 | 9 | 90 | 10 | 40 | 0 | 0 | 76 | 76 | WAVE 1 |
| | Ø§Ù„Ø§Ø·ÙØ§Ù„ | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 9 | 90 | 9 | 90 | 4 | 28.57 | 0 | 0 | 8 | 80 | 7 | 70 | 14 | 56 | 0 | 0 | 70 | 70 | WAVE 2 |
| | البيادر | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 10 | 100 | 4 | 28.57 | 0 | 0 | 8 | 80 | 8 | 80 | 12 | 48 | 0 | 0 | 68 | 68 | WAVE 1 |
| | البيادر | | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 6 | 42.86 | 0 | 0 | 10 | 100 | 8 | 80 | 18 | 72 | 0 | 0 | 77 | 77 | WAVE 2 |
| | الدوار الخامس | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 5 | 83.33 | 10 | 100 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 8 | 80 | 0 | 0 | 0 | 0 | 69 | 69 | WAVE 1 |
| | الدوار الخامس | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 9 | 90 | 9 | 90 | 7 | 50 | 0 | 0 | 8 | 80 | 9 | 90 | 21 | 84 | 0 | 0 | 84 | 84 | WAVE 2 |
| | الرابية | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 9 | 90 | 2 | 14.29 | 0 | 0 | 8 | 80 | 8 | 80 | 10 | 40 | 0 | 0 | 63 | 63 | WAVE 1 |
| | الرابية | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 8 | 80 | 6 | 42.86 | 0 | 0 | 8 | 80 | 8 | 80 | 20 | 80 | 0 | 0 | 77 | 77 | WAVE 2 |
| | الشيمساني | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 3 | 21.43 | 0 | 0 | 8 | 80 | 8 | 80 | 12 | 48 | 0 | 0 | 68 | 68 | WAVE 1 |
| | الشيمساني | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 10 | 100 | 9 | 90 | 8 | 57.14 | 0 | 0 | 8 | 80 | 9 | 90 | 25 | 100 | 0 | 0 | 87 | 87 | WAVE 2 |
| | ام اذينة | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 4 | 66.67 | 8 | 80 | 6 | 60 | 3 | 21.43 | 0 | 0 | 8 | 80 | 7 | 70 | 2 | 8 | 0 | 0 | 53 | 53 | WAVE 1 |
| | ام اذينة | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 9 | 90 | 6 | 42.86 | 0 | 0 | 8 | 80 | 9 | 90 | 13 | 52 | 0 | 0 | 73 | 73 | WAVE 2 |
| | بارك بلازا | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 8 | 57.14 | 0 | 0 | 8 | 80 | 5 | 50 | 0 | 0 | 0 | 0 | 58 | 58 | WAVE 1 |
| | بارك بلازا | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 7 | 70 | 8 | 57.14 | 0 | 0 | 9 | 90 | 9 | 90 | 14 | 56 | 0 | 0 | 75 | 75 | WAVE 2 |
| | تاج مول | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 8 | 80 | 3 | 21.43 | 0 | 0 | 8 | 80 | 6 | 60 | 6 | 24 | 0 | 0 | 59 | 59 | WAVE 1 |
| | تاج مول | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 10 | 100 | 9 | 90 | 10 | 71.43 | 0 | 0 | 9 | 90 | 9 | 90 | 19 | 76 | 0 | 0 | 86 | 86 | WAVE 2 |
| | جبل عمان | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 8 | 57.14 | 0 | 0 | 8 | 80 | 6 | 60 | 4 | 16 | 0 | 0 | 63 | 63 | WAVE 1 |
| | جبل عمان | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 9 | 90 | 6 | 42.86 | 0 | 0 | 10 | 100 | 8 | 80 | 16 | 64 | 0 | 0 | 78 | 78 | WAVE 2 |
| | ØØ¯ÙŠÙ‚Ø© بنك الإسكان-عبدون | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 10 | 71.43 | 0 | 0 | 9 | 90 | 8 | 80 | 10 | 40 | 0 | 0 | 74 | 74 | WAVE 1 |
| | ØØ¯ÙŠÙ‚Ø© بنك الإسكان-عبدون | | 2 Visit(s) | Average Score | 5 | 100 | 4 | 80 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 7 | 50 | 0 | 0 | 7 | 70 | 8 | 80 | 12 | 48 | 0 | 0 | 71 | 71 | WAVE 2 |
| | زهران | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 9 | 64.29 | 0 | 0 | 8 | 80 | 9 | 90 | 12 | 48 | 0 | 0 | 75 | 75 | WAVE 1 |
| | زهران | | 2 Visit(s) | Average Score | 5 | 100 | 4 | 80 | 5 | 100 | 6 | 100 | 9 | 90 | 9 | 90 | 8 | 57.14 | 0 | 0 | 7 | 70 | 9 | 90 | 16 | 64 | 0 | 0 | 78 | 78 | WAVE 2 |
| | شارع المدينة المنورة | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 10 | 100 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 9 | 90 | 8 | 32 | 0 | 0 | 78 | 78 | WAVE 1 |
| | شارع المدينة المنورة | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 4 | 66.67 | 8 | 80 | 5 | 50 | 9 | 64.29 | 0 | 0 | 8 | 80 | 7 | 70 | 15 | 60 | 0 | 0 | 69 | 69 | WAVE 2 |
| | شارع عبدالله غوشة | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 7 | 70 | 5 | 50 | 3 | 21.43 | 0 | 0 | 8 | 80 | 6 | 60 | 0 | 0 | 0 | 0 | 49 | 49 | WAVE 1 |
| | شارع عبدالله غوشة | | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 5 | 83.33 | 9 | 90 | 8 | 80 | 8 | 57.14 | 0 | 0 | 9 | 90 | 8 | 80 | 17 | 68 | 0 | 0 | 77 | 77 | WAVE 2 |
| | شارع عرار | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 10 | 100 | 8 | 80 | 3 | 21.43 | 0 | 0 | 8 | 80 | 8 | 80 | 10 | 40 | 0 | 0 | 66 | 66 | WAVE 1 |
| | شارع عرار | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 9 | 90 | 10 | 71.43 | 0 | 0 | 9 | 90 | 9 | 90 | 16 | 64 | 0 | 0 | 81 | 81 | WAVE 2 |
| | عبدون | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 7 | 70 | 7 | 70 | 8 | 57.14 | 0 | 0 | 9 | 90 | 8 | 80 | 9 | 36 | 0 | 0 | 68 | 68 | WAVE 1 |
| | عبدون | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 9 | 90 | 12 | 85.71 | 0 | 0 | 7 | 70 | 9 | 90 | 18 | 72 | 0 | 0 | 83 | 83 | WAVE 2 |
| Zone: Fourth Zone |
| | Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE |
| | مكتب المقابلين | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 4 | 40 | 4 | 28.57 | 0 | 0 | 8 | 80 | 9 | 90 | 21 | 84 | 0 | 0 | 71 | 71 | WAVE 1 |
| | مكتب المقابلين | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 10 | 100 | 8 | 80 | 10 | 71.43 | 0 | 0 | 10 | 100 | 8 | 80 | 16 | 64 | 0 | 0 | 80 | 80 | WAVE 2 |
| | مكتب الانطلاق Ù„Ù„Ø³ÙØ±ÙŠØ§Øª الخارجية | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 9 | 90 | 14 | 100 | 0 | 0 | 8 | 80 | 7 | 70 | 7 | 28 | 0 | 0 | 72 | 72 | WAVE 1 |
| | مكتب الانطلاق Ù„Ù„Ø³ÙØ±ÙŠØ§Øª الخارجية | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 9 | 64.29 | 0 | 0 | 8 | 80 | 9 | 90 | 19 | 76 | 0 | 0 | 82 | 82 | WAVE 2 |
| | مأدبا | | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 1 | 16.67 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 7 | 70 | 2 | 20 | 0 | 0 | 0 | 0 | 55 | 55 | WAVE 1 |
| | مأدبا | | 2 Visit(s) | Average Score | 3 | 60 | 3 | 60 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 7 | 50 | 0 | 0 | 9 | 90 | 8 | 80 | 18 | 72 | 0 | 0 | 74 | 74 | WAVE 2 |
| | مدينة عبدالله الثاني الصناعية | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 3 | 21.43 | 0 | 0 | 7 | 70 | 8 | 80 | 8 | 32 | 0 | 0 | 61 | 61 | WAVE 1 |
| | مدينة عبدالله الثاني الصناعية | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 7 | 50 | 0 | 0 | 9 | 90 | 7 | 70 | 16 | 64 | 0 | 0 | 71 | 71 | WAVE 2 |
| | أبو علندا | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 7 | 70 | 3 | 21.43 | 0 | 0 | 8 | 80 | 2 | 20 | 8 | 32 | 0 | 0 | 54 | 54 | WAVE 1 |
| | أبو علندا | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 9 | 90 | 10 | 71.43 | 0 | 0 | 8 | 80 | 9 | 90 | 17 | 68 | 0 | 0 | 80 | 80 | WAVE 2 |
| | القويسمة | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 6 | 42.86 | 0 | 0 | 8 | 80 | 8 | 80 | 8 | 32 | 0 | 0 | 64 | 64 | WAVE 1 |
| | القويسمة | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 3 | 21.43 | 0 | 0 | 10 | 100 | 8 | 80 | 13 | 52 | 0 | 0 | 70 | 70 | WAVE 2 |
| | الموقر | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 3 | 60 | 5 | 83.33 | 8 | 80 | 6 | 60 | 3 | 21.43 | 0 | 0 | 10 | 100 | 8 | 80 | 10 | 40 | 0 | 0 | 61 | 61 | WAVE 1 |
| | الموقر | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 6 | 100 | 8 | 80 | 5 | 50 | 5 | 35.71 | 0 | 0 | 8 | 80 | 7 | 70 | 17 | 68 | 0 | 0 | 65 | 65 | WAVE 2 |
| | المطار | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 7 | 70 | 3 | 21.43 | 0 | 0 | 8 | 80 | 4 | 40 | 16 | 64 | 0 | 0 | 65 | 65 | WAVE 1 |
| | المطار | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 9 | 90 | 7 | 50 | 0 | 0 | 9 | 90 | 9 | 90 | 15 | 60 | 0 | 0 | 78 | 78 | WAVE 2 |
| | Ø§Ù„ÙˆØØ¯Ø§Øª | | 1 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 7 | 50 | 0 | 0 | 8 | 80 | 4 | 40 | 10 | 40 | 0 | 0 | 63 | 63 | WAVE 1 |
| | Ø§Ù„ÙˆØØ¯Ø§Øª | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 7 | 50 | 0 | 0 | 9 | 90 | 7 | 70 | 15 | 60 | 0 | 0 | 75 | 75 | WAVE 2 |
| | الإذاعة | | 1 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 4 | 66.67 | 8 | 80 | 6 | 60 | 7 | 50 | 0 | 0 | 5 | 50 | 6 | 60 | 4 | 16 | 0 | 0 | 50 | 50 | WAVE 1 |
| | الإذاعة | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 5 | 35.71 | 0 | 0 | 9 | 90 | 7 | 70 | 13 | 52 | 0 | 0 | 70 | 70 | WAVE 2 |
| | الجويدة | | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 3 | 60 | 5 | 83.33 | 8 | 80 | 6 | 60 | 14 | 100 | 0 | 0 | 7 | 70 | 9 | 90 | 6 | 24 | 0 | 0 | 65 | 65 | WAVE 1 |
| | الجويدة | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 3 | 60 | 6 | 100 | 8 | 80 | 9 | 90 | 8 | 57.14 | 0 | 0 | 9 | 90 | 8 | 80 | 14 | 56 | 0 | 0 | 70 | 70 | WAVE 2 |
| | الجيزة | | 1 Visit(s) | Average Score | 5 | 100 | 4 | 80 | 4 | 80 | 5 | 83.33 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 9 | 90 | 22 | 88 | 0 | 0 | 89 | 89 | WAVE 1 |
| | الجيزة | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 5 | 100 | 6 | 100 | 8 | 80 | 5 | 50 | 4 | 28.57 | 0 | 0 | 10 | 100 | 8 | 80 | 17 | 68 | 0 | 0 | 69 | 69 | WAVE 2 |
| | Ø§Ù„ØØ§ÙˆÙˆØ² | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 7 | 70 | 8 | 57.14 | 0 | 0 | 8 | 80 | 7 | 70 | 24 | 96 | 0 | 0 | 82 | 82 | WAVE 1 |
| | Ø§Ù„ØØ§ÙˆÙˆØ² | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 7 | 70 | 4 | 28.57 | 0 | 0 | 9 | 90 | 9 | 90 | 19 | 76 | 0 | 0 | 74 | 74 | WAVE 2 |
| | ØÙŠ Ù†Ø²Ø§Ù„ | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 7 | 70 | 5 | 20 | 0 | 0 | 73 | 73 | WAVE 1 |
| | ØÙŠ Ù†Ø²Ø§Ù„ | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 6 | 42.86 | 0 | 0 | 9 | 90 | 7 | 70 | 9 | 36 | 0 | 0 | 68 | 68 | WAVE 2 |
| | سوق الخضار المركزي | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 10 | 100 | 5 | 50 | 7 | 50 | 0 | 0 | 10 | 100 | 8 | 80 | 4 | 16 | 0 | 0 | 64 | 64 | WAVE 1 |
| | سوق الخضار المركزي | | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 8 | 57.14 | 0 | 0 | 8 | 80 | 8 | 80 | 11 | 44 | 0 | 0 | 68 | 68 | WAVE 2 |
| | Ø³ØØ§Ø¨ | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 3 | 50 | 7 | 70 | 8 | 80 | 3 | 21.43 | 0 | 0 | 7 | 70 | 3 | 30 | 4 | 16 | 0 | 0 | 48 | 48 | WAVE 1 |
| | Ø³ØØ§Ø¨ | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 6 | 42.86 | 0 | 0 | 9 | 90 | 9 | 90 | 19 | 76 | 0 | 0 | 75 | 75 | WAVE 2 |
| | شارع Ø§Ù„ØØ±ÙŠØ© | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 4 | 66.67 | 8 | 80 | 8 | 80 | 14 | 100 | 0 | 0 | 10 | 100 | 7 | 70 | 4 | 16 | 0 | 0 | 68 | 68 | WAVE 1 |
| | شارع Ø§Ù„ØØ±ÙŠØ© | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 5 | 35.71 | 0 | 0 | 8 | 80 | 9 | 90 | 19 | 76 | 0 | 0 | 77 | 77 | WAVE 2 |
| | ضاØÙŠØ© الياسمين | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 7 | 50 | 0 | 0 | 10 | 100 | 8 | 80 | 6 | 24 | 0 | 0 | 68 | 68 | WAVE 1 |
| | ضاØÙŠØ© الياسمين | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 9 | 64.29 | 0 | 0 | 8 | 80 | 9 | 90 | 21 | 84 | 0 | 0 | 82 | 82 | WAVE 2 |
| Zone: Fifth Zone |
| | Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE |
| | اللويبدة | | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 4 | 66.67 | 5 | 50 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 3 | 30 | 1 | 4 | 0 | 0 | 57 | 57 | WAVE 1 |
| | اللويبدة | | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 6 | 100 | 9 | 90 | 9 | 90 | 7 | 50 | 0 | 0 | 7 | 70 | 8 | 80 | 18 | 72 | 0 | 0 | 76 | 76 | WAVE 2 |
| | المجمع التجاري | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 14 | 100 | 0 | 0 | 10 | 100 | 10 | 100 | 24 | 96 | 0 | 0 | 96 | 96 | WAVE 1 |
| | المجمع التجاري | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 7 | 70 | 7 | 70 | 4 | 28.57 | 0 | 0 | 8 | 80 | 9 | 90 | 17 | 68 | 0 | 0 | 69 | 69 | WAVE 2 |
| | المدينة | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 4 | 40 | 3 | 21.43 | 0 | 0 | 8 | 80 | 8 | 80 | 14 | 56 | 0 | 0 | 62 | 62 | WAVE 1 |
| | المدينة | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 5 | 100 | 5 | 83.33 | 10 | 100 | 9 | 90 | 5 | 35.71 | 0 | 0 | 10 | 100 | 8 | 80 | 18 | 72 | 0 | 0 | 77 | 77 | WAVE 2 |
| | المدينة الرياضية | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 7 | 70 | 4 | 16 | 0 | 0 | 71 | 71 | WAVE 1 |
| | المدينة الرياضية | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 8 | 80 | 8 | 57.14 | 0 | 0 | 8 | 80 | 6 | 60 | 14 | 56 | 0 | 0 | 70 | 70 | WAVE 2 |
| | الهاشمي الشمالي | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 9 | 64.29 | 0 | 0 | 8 | 80 | 9 | 90 | 17 | 68 | 0 | 0 | 81 | 81 | WAVE 1 |
| | الهاشمي الشمالي | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 7 | 70 | 7 | 50 | 0 | 0 | 8 | 80 | 10 | 100 | 20 | 80 | 0 | 0 | 76 | 76 | WAVE 2 |
| | الاشرÙية | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 7 | 70 | 3 | 21.43 | 0 | 0 | 7 | 70 | 3 | 30 | 4 | 16 | 0 | 0 | 50 | 50 | WAVE 1 |
| | الاشرÙية | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 8 | 80 | 6 | 42.86 | 0 | 0 | 8 | 80 | 5 | 50 | 14 | 56 | 0 | 0 | 67 | 67 | WAVE 2 |
| | الجاردنز | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 5 | 83.33 | 6 | 60 | 7 | 70 | 0 | 0 | 0 | 0 | 8 | 80 | 4 | 40 | 6 | 24 | 0 | 0 | 48 | 48 | WAVE 1 |
| | الجاردنز | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 8 | 80 | 7 | 50 | 0 | 0 | 9 | 90 | 8 | 80 | 4 | 16 | 0 | 0 | 63 | 63 | WAVE 2 |
| | السلام | | 1 Visit(s) | Average Score | 4 | 80 | 3 | 60 | 3 | 60 | 3 | 50 | 7 | 70 | 8 | 80 | 3 | 21.43 | 0 | 0 | 7 | 70 | 2 | 20 | 8 | 32 | 0 | 0 | 48 | 48 | WAVE 1 |
| | السلام | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 4 | 28.57 | 0 | 0 | 8 | 80 | 10 | 100 | 17 | 68 | 0 | 0 | 73 | 73 | WAVE 2 |
| | جبل النزهة | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 3 | 21.43 | 0 | 0 | 10 | 100 | 8 | 80 | 2 | 8 | 0 | 0 | 59 | 59 | WAVE 1 |
| | جبل النزهة | | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 5 | 35.71 | 0 | 0 | 8 | 80 | 7 | 70 | 16 | 64 | 0 | 0 | 71 | 71 | WAVE 2 |
| | جبل التاج | | 1 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 3 | 60 | 5 | 83.33 | 7 | 70 | 9 | 90 | 9 | 64.29 | 0 | 0 | 7 | 70 | 4 | 40 | 4 | 16 | 0 | 0 | 53 | 53 | WAVE 1 |
| | جبل التاج | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 9 | 90 | 6 | 42.86 | 0 | 0 | 8 | 80 | 9 | 90 | 19 | 76 | 0 | 0 | 77 | 77 | WAVE 2 |
| | جبل Ø§Ù„ØØ³ÙŠÙ† | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 8 | 57.14 | 0 | 0 | 8 | 80 | 7 | 70 | 12 | 48 | 0 | 0 | 70 | 70 | WAVE 1 |
| | جبل Ø§Ù„ØØ³ÙŠÙ† | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 9 | 90 | 8 | 57.14 | 0 | 0 | 8 | 80 | 5 | 50 | 14 | 56 | 0 | 0 | 68 | 68 | WAVE 2 |
| | ØÙŠ Ø§Ù„Ø§Ù…ÙŠØ± ØØ³Ù† | | 1 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 7 | 70 | 5 | 50 | 8 | 32 | 0 | 0 | 69 | 69 | WAVE 1 |
| | ØÙŠ Ø§Ù„Ø§Ù…ÙŠØ± ØØ³Ù† | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 9 | 64.29 | 0 | 0 | 8 | 80 | 6 | 60 | 5 | 20 | 0 | 0 | 63 | 63 | WAVE 2 |
| | رأس العين | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 7 | 70 | 5 | 35.71 | 0 | 0 | 8 | 80 | 5 | 50 | 6 | 24 | 0 | 0 | 59 | 59 | WAVE 1 |
| | رأس العين | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 6 | 60 | 3 | 21.43 | 0 | 0 | 9 | 90 | 9 | 90 | 9 | 36 | 0 | 0 | 63 | 63 | WAVE 2 |
| | شارع قريش | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 10 | 71.43 | 0 | 0 | 7 | 70 | 9 | 90 | 8 | 32 | 0 | 0 | 68 | 68 | WAVE 1 |
| | شارع قريش | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 9 | 90 | 9 | 64.29 | 0 | 0 | 9 | 90 | 9 | 90 | 19 | 76 | 0 | 0 | 84 | 84 | WAVE 2 |
| | شارع الأمير Ù…ØÙ…د | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 7 | 70 | 3 | 21.43 | 0 | 0 | 8 | 80 | 8 | 80 | 16 | 64 | 0 | 0 | 69 | 69 | WAVE 1 |
| | شارع الأمير Ù…ØÙ…د | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 7 | 50 | 0 | 0 | 8 | 80 | 9 | 90 | 19 | 76 | 0 | 0 | 78 | 78 | WAVE 2 |
| | طارق | | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 4 | 66.67 | 7 | 70 | 3 | 30 | 6 | 42.86 | 0 | 0 | 8 | 80 | 2 | 20 | 8 | 32 | 0 | 0 | 49 | 49 | WAVE 1 |
| | طارق | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 8 | 80 | 7 | 50 | 0 | 0 | 8 | 80 | 9 | 90 | 16 | 64 | 0 | 0 | 75 | 75 | WAVE 2 |
| Zone: North Zone |
| | Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE |
| | ÙƒÙØ±Ù†Ø¬Ø© | | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 4 | 66.67 | 8 | 80 | 2 | 20 | 3 | 21.43 | 0 | 0 | 7 | 70 | 2 | 20 | 4 | 16 | 0 | 0 | 41 | 41 | WAVE 1 |
| | ÙƒÙØ±Ù†Ø¬Ø© | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 8 | 80 | 8 | 57.14 | 0 | 0 | 8 | 80 | 9 | 90 | 22 | 88 | 0 | 0 | 81 | 81 | WAVE 2 |
| | مكتب الامير نايÙ/اربد | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 10 | 100 | 8 | 80 | 3 | 21.43 | 0 | 0 | 10 | 100 | 9 | 90 | 12 | 48 | 0 | 0 | 72 | 72 | WAVE 1 |
| | مكتب الامير نايÙ/اربد | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 6 | 60 | 7 | 50 | 0 | 0 | 9 | 90 | 8 | 80 | 18 | 72 | 0 | 0 | 74 | 74 | WAVE 2 |
| | مكتب الشهيد وصÙÙŠ التل/الرمثا | | 1 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 3 | 60 | 5 | 83.33 | 8 | 80 | 9 | 90 | 14 | 100 | 0 | 0 | 8 | 80 | 6 | 60 | 6 | 24 | 0 | 0 | 67 | 67 | WAVE 1 |
| | مكتب الشهيد وصÙÙŠ التل/الرمثا | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 6 | 42.86 | 0 | 0 | 9 | 90 | 9 | 90 | 12 | 48 | 0 | 0 | 71 | 71 | WAVE 2 |
| | مدينة Ø§Ù„ØØ³Ù† الصناعية | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 10 | 100 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 4 | 40 | 12 | 48 | 0 | 0 | 77 | 77 | WAVE 1 |
| | مدينة Ø§Ù„ØØ³Ù† الصناعية | | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 6 | 100 | 8 | 80 | 8 | 80 | 11 | 78.57 | 0 | 0 | 8 | 80 | 9 | 90 | 17 | 68 | 0 | 0 | 79 | 79 | WAVE 2 |
| | المشارع | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 10 | 100 | 5 | 20 | 0 | 0 | 73 | 73 | WAVE 1 |
| | المشارع | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 7 | 70 | 7 | 50 | 0 | 0 | 10 | 100 | 7 | 70 | 20 | 80 | 0 | 0 | 77 | 77 | WAVE 2 |
| | اليرموك | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 7 | 70 | 7 | 70 | 9 | 36 | 0 | 0 | 73 | 73 | WAVE 1 |
| | اليرموك | | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 2 | 33.33 | 9 | 90 | 8 | 80 | 5 | 35.71 | 0 | 0 | 9 | 90 | 5 | 50 | 6 | 24 | 0 | 0 | 55 | 55 | WAVE 2 |
| | Ø§Ù„Ø¨Ø§Ø±ØØ© | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 9 | 90 | 8 | 32 | 0 | 0 | 78 | 78 | WAVE 1 |
| | Ø§Ù„Ø¨Ø§Ø±ØØ© | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 5 | 83.33 | 8 | 80 | 8 | 80 | 6 | 42.86 | 0 | 0 | 8 | 80 | 7 | 70 | 17 | 68 | 0 | 0 | 68 | 68 | WAVE 2 |
| | Ø§Ù„ØØµÙ† | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 4 | 28.57 | 0 | 0 | 10 | 100 | 9 | 90 | 8 | 32 | 0 | 0 | 67 | 67 | WAVE 1 |
| | Ø§Ù„ØØµÙ† | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 6 | 100 | 10 | 100 | 7 | 70 | 7 | 50 | 0 | 0 | 9 | 90 | 8 | 80 | 16 | 64 | 0 | 0 | 75 | 75 | WAVE 2 |
| | الرمثا | | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 3 | 50 | 8 | 80 | 3 | 30 | 2 | 14.29 | 0 | 0 | 7 | 70 | 1 | 10 | 4 | 16 | 0 | 0 | 40 | 40 | WAVE 1 |
| | الرمثا | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 7 | 50 | 0 | 0 | 9 | 90 | 9 | 90 | 17 | 68 | 0 | 0 | 77 | 77 | WAVE 2 |
| | الشونة الشمالية | | 1 Visit(s) | Average Score | 5 | 100 | 4 | 80 | 4 | 80 | 5 | 83.33 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 3 | 30 | 4 | 16 | 0 | 0 | 65 | 65 | WAVE 1 |
| | الشونة الشمالية | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 5 | 83.33 | 8 | 80 | 8 | 80 | 4 | 28.57 | 0 | 0 | 9 | 90 | 8 | 80 | 16 | 64 | 0 | 0 | 69 | 69 | WAVE 2 |
| | ايدون | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 2 | 33.33 | 10 | 100 | 10 | 100 | 14 | 100 | 0 | 0 | 9 | 90 | 2 | 20 | 0 | 0 | 0 | 0 | 62 | 62 | WAVE 1 |
| | ايدون | | 2 Visit(s) | Average Score | 2 | 40 | 4 | 80 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 7 | 50 | 0 | 0 | 8 | 80 | 6 | 60 | 18 | 72 | 0 | 0 | 72 | 72 | WAVE 2 |
| | اربد | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 10 | 100 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 5 | 50 | 7 | 28 | 0 | 0 | 72 | 72 | WAVE 1 |
| | اربد | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 3 | 50 | 9 | 90 | 7 | 70 | 5 | 35.71 | 0 | 0 | 7 | 70 | 4 | 40 | 3 | 12 | 0 | 0 | 52 | 52 | WAVE 2 |
| | بني كنانة | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 3 | 60 | 6 | 100 | 10 | 100 | 9 | 90 | 3 | 21.43 | 0 | 0 | 10 | 100 | 7 | 70 | 4 | 16 | 0 | 0 | 62 | 62 | WAVE 1 |
| | بني كنانة | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 7 | 50 | 0 | 0 | 10 | 100 | 9 | 90 | 20 | 80 | 0 | 0 | 83 | 83 | WAVE 2 |
| | جرش | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 7 | 70 | 8 | 80 | 3 | 21.43 | 0 | 0 | 8 | 80 | 6 | 60 | 4 | 16 | 0 | 0 | 54 | 54 | WAVE 1 |
| | جرش | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 3 | 60 | 5 | 83.33 | 8 | 80 | 9 | 90 | 9 | 64.29 | 0 | 0 | 9 | 90 | 9 | 90 | 16 | 64 | 0 | 0 | 75 | 75 | WAVE 2 |
| | ØÙƒÙ…ا | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 6 | 42.86 | 0 | 0 | 8 | 80 | 9 | 90 | 12 | 48 | 0 | 0 | 72 | 72 | WAVE 1 |
| | ØÙƒÙ…ا | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 5 | 83.33 | 9 | 90 | 9 | 90 | 7 | 50 | 0 | 0 | 10 | 100 | 8 | 80 | 11 | 44 | 0 | 0 | 71 | 71 | WAVE 2 |
| | دوار القبة | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 5 | 83.33 | 10 | 100 | 10 | 100 | 10 | 71.43 | 0 | 0 | 8 | 80 | 9 | 90 | 6 | 24 | 0 | 0 | 71 | 71 | WAVE 1 |
| | دوار القبة | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 5 | 83.33 | 8 | 80 | 8 | 80 | 6 | 42.86 | 0 | 0 | 8 | 80 | 5 | 50 | 12 | 48 | 0 | 0 | 63 | 63 | WAVE 2 |
| | دير أبي سعيد | | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 4 | 66.67 | 8 | 80 | 3 | 30 | 3 | 21.43 | 0 | 0 | 7 | 70 | 9 | 90 | 8 | 32 | 0 | 0 | 54 | 54 | WAVE 1 |
| | دير أبي سعيد | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 7 | 70 | 10 | 71.43 | 0 | 0 | 8 | 80 | 9 | 90 | 13 | 52 | 0 | 0 | 75 | 75 | WAVE 2 |
| | شارع Ùلسطين | | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 10 | 71.43 | 0 | 0 | 10 | 100 | 9 | 90 | 20 | 80 | 0 | 0 | 84 | 84 | WAVE 1 |
| | شارع Ùلسطين | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 6 | 100 | 9 | 90 | 8 | 80 | 7 | 50 | 0 | 0 | 9 | 90 | 8 | 80 | 20 | 80 | 0 | 0 | 76 | 76 | WAVE 2 |
| | شارع الثلاثين | | 1 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 6 | 100 | 10 | 100 | 10 | 100 | 7 | 50 | 0 | 0 | 10 | 100 | 8 | 80 | 8 | 32 | 0 | 0 | 72 | 72 | WAVE 1 |
| | شارع الثلاثين | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 10 | 100 | 7 | 70 | 10 | 71.43 | 0 | 0 | 9 | 90 | 9 | 90 | 16 | 64 | 0 | 0 | 80 | 80 | WAVE 2 |
| | عجلون | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 3 | 60 | 6 | 100 | 8 | 80 | 5 | 50 | 3 | 21.43 | 0 | 0 | 8 | 80 | 3 | 30 | 2 | 8 | 0 | 0 | 47 | 47 | WAVE 1 |
| | عجلون | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 8 | 80 | 9 | 64.29 | 0 | 0 | 9 | 90 | 9 | 90 | 22 | 88 | 0 | 0 | 81 | 81 | WAVE 2 |
| Zone: South Zone |
| | Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE |
| | مكتب الشويخ مول | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 6 | 60 | 5 | 35.71 | 0 | 0 | 8 | 80 | 7 | 70 | 6 | 24 | 0 | 0 | 59 | 59 | WAVE 1 |
| | مكتب الشويخ مول | | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 5 | 83.33 | 9 | 90 | 8 | 80 | 6 | 42.86 | 0 | 0 | 8 | 80 | 8 | 80 | 9 | 36 | 0 | 0 | 64 | 64 | WAVE 2 |
| | مؤتة | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 9 | 90 | 14 | 100 | 0 | 0 | 10 | 100 | 2 | 20 | 4 | 16 | 0 | 0 | 66 | 66 | WAVE 1 |
| | مؤتة | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 4 | 66.67 | 8 | 80 | 5 | 50 | 2 | 14.29 | 0 | 0 | 8 | 80 | 5 | 50 | 12 | 48 | 0 | 0 | 53 | 53 | WAVE 2 |
| | معان | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 10 | 100 | 24 | 96 | 0 | 0 | 97 | 97 | WAVE 1 |
| | معان | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 6 | 100 | 9 | 90 | 8 | 80 | 3 | 21.43 | 0 | 0 | 9 | 90 | 8 | 80 | 19 | 76 | 0 | 0 | 72 | 72 | WAVE 2 |
| | القصر | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 3 | 60 | 4 | 66.67 | 7 | 70 | 5 | 50 | 3 | 21.43 | 0 | 0 | 8 | 80 | 3 | 30 | 4 | 16 | 0 | 0 | 47 | 47 | WAVE 1 |
| | القصر | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 9 | 90 | 10 | 71.43 | 0 | 0 | 8 | 80 | 8 | 80 | 19 | 76 | 0 | 0 | 79 | 79 | WAVE 2 |
| | الكرك | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 1 | 20 | 5 | 83.33 | 6 | 60 | 3 | 30 | 3 | 21.43 | 0 | 0 | 7 | 70 | 4 | 40 | 8 | 32 | 0 | 0 | 47 | 47 | WAVE 1 |
| | الكرك | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 7 | 70 | 3 | 21.43 | 0 | 0 | 10 | 100 | 9 | 90 | 14 | 56 | 0 | 0 | 69 | 69 | WAVE 2 |
| | البوتاس | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 4 | 40 | 4 | 16 | 0 | 0 | 65 | 65 | WAVE 1 |
| | البوتاس | | 2 Visit(s) | Average Score | 4 | 80 | 3 | 60 | 2 | 40 | 5 | 83.33 | 8 | 80 | 7 | 70 | 8 | 57.14 | 0 | 0 | 10 | 100 | 7 | 70 | 15 | 60 | 0 | 0 | 69 | 69 | WAVE 2 |
| | البتراء | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 7 | 70 | 3 | 21.43 | 0 | 0 | 8 | 80 | 5 | 50 | 2 | 8 | 0 | 0 | 50 | 50 | WAVE 1 |
| | البتراء | | 2 Visit(s) | Average Score | 4 | 80 | 3 | 60 | 4 | 80 | 5 | 83.33 | 8 | 80 | 6 | 60 | 9 | 64.29 | 0 | 0 | 10 | 100 | 9 | 90 | 15 | 60 | 0 | 0 | 73 | 73 | WAVE 2 |
| | Ø§Ù„ØØ³ÙŠÙ†ÙŠØ© | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 7 | 70 | 7 | 70 | 2 | 14.29 | 0 | 0 | 8 | 80 | 10 | 100 | 12 | 48 | 0 | 0 | 65 | 65 | WAVE 1 |
| | Ø§Ù„ØØ³ÙŠÙ†ÙŠØ© | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 5 | 35.71 | 0 | 0 | 9 | 90 | 9 | 90 | 15 | 60 | 0 | 0 | 72 | 72 | WAVE 2 |
| | Ø§Ù„ØØ³Ø§ | | 1 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 5 | 100 | 4 | 66.67 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 4 | 40 | 8 | 32 | 0 | 0 | 67 | 67 | WAVE 1 |
| | Ø§Ù„ØØ³Ø§ | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 5 | 83.33 | 9 | 90 | 7 | 70 | 3 | 21.43 | 0 | 0 | 8 | 80 | 8 | 80 | 17 | 68 | 0 | 0 | 67 | 67 | WAVE 2 |
| | الشوبك | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 10 | 100 | 3 | 21.43 | 0 | 0 | 8 | 80 | 10 | 100 | 12 | 48 | 0 | 0 | 69 | 69 | WAVE 1 |
| | الشوبك | | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 6 | 60 | 4 | 28.57 | 0 | 0 | 8 | 80 | 9 | 90 | 19 | 76 | 0 | 0 | 72 | 72 | WAVE 2 |
| | الشيدية | | 1 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 4 | 66.67 | 10 | 100 | 8 | 80 | 3 | 21.43 | 0 | 0 | 8 | 80 | 8 | 80 | 4 | 16 | 0 | 0 | 56 | 56 | WAVE 1 |
| | الشيدية | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 6 | 100 | 9 | 90 | 7 | 70 | 5 | 35.71 | 0 | 0 | 9 | 90 | 9 | 90 | 17 | 68 | 0 | 0 | 73 | 73 | WAVE 2 |
| | الطÙيلة | | 1 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 3 | 60 | 5 | 83.33 | 7 | 70 | 4 | 40 | 3 | 21.43 | 0 | 0 | 8 | 80 | 4 | 40 | 4 | 16 | 0 | 0 | 45 | 45 | WAVE 1 |
| | الطÙيلة | | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 3 | 60 | 5 | 83.33 | 10 | 100 | 5 | 50 | 2 | 14.29 | 0 | 0 | 10 | 100 | 9 | 90 | 20 | 80 | 0 | 0 | 70 | 70 | WAVE 2 |
| | العقبة | | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 4 | 66.67 | 7 | 70 | 2 | 20 | 6 | 42.86 | 0 | 0 | 8 | 80 | 5 | 50 | 8 | 32 | 0 | 0 | 52 | 52 | WAVE 1 |
| | العقبة | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 7 | 70 | 3 | 21.43 | 0 | 0 | 10 | 100 | 8 | 80 | 11 | 44 | 0 | 0 | 65 | 65 | WAVE 2 |
| Zone: No Zone |
| | Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE |
| | مكتب شارع سليمان النابلسي | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 4 | 28.57 | 0 | 0 | 10 | 100 | 9 | 90 | 11 | 44 | 0 | 0 | 71 | 71 | WAVE 1 |
| | مكتب شارع سليمان النابلسي | | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 9 | 64.29 | 0 | 0 | 8 | 80 | 7 | 70 | 17 | 68 | 0 | 0 | 77 | 77 | WAVE 2 |
| | المركز الرئيسي | | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 4 | 28.57 | 0 | 0 | 7 | 70 | 5 | 50 | 4 | 16 | 0 | 0 | 55 | 55 | WAVE 1 |
| | المركز الرئيسي | | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 7 | 70 | 5 | 35.71 | 0 | 0 | 8 | 80 | 6 | 60 | 4 | 16 | 0 | 0 | 54 | 54 | WAVE 2 |
| Zone: Other Zone |
| | Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE |
| | بنك القاهرة عمان/سيتي مول | | 45 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 9 | 90 | 11 | 78.57 | 0 | 0 | 9 | 90 | 8 | 80 | 10 | 40 | 0 | 0 | 73 | 73 | WAVE 1 |
| | بنك القاهرة عمان/تلاع العلي | | 44 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 6 | 42.86 | 0 | 0 | 9 | 90 | 9 | 90 | 16 | 64 | 0 | 0 | 76 | 76 | WAVE 2 |
Country: Palestine |
| Zone: Other Zone |
| | Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE |
| | نابلس | | 21 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 6 | 42.86 | 0 | 0 | 8 | 80 | 8 | 80 | 7 | 28 | 0 | 0 | 66 | 66 | WAVE 1 |
| | | | 0 Visit(s) | Average Score | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | WAVE 2 |