| Country: Bahrain | ||||||||||||||||||||||||||||||||
| Zone: Other Zone | ||||||||||||||||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE | ||
| بنك المشرق/Ø§Ù„Ø¨ØØ±ÙŠÙ† | 3 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 7 | 70 | 3 | 21.43 | 0 | 0 | 8 | 80 | 6 | 60 | 5 | 20 | 0 | 0 | 55 | 55 | WAVE 1 | |||
| 0 Visit(s) | Average Score | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | WAVE 2 | ||||
| Country: Jordan | ||||||||||||||||||||||||||||||||
| Zone: First Zone | ||||||||||||||||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE | ||
| قصر شبيب | 1 Visit(s) | Average Score | 4 | 80 | 3 | 60 | 5 | 100 | 5 | 83.33 | 10 | 100 | 10 | 100 | 14 | 100 | 0 | 0 | 9 | 90 | 7 | 70 | 6 | 24 | 0 | 0 | 72 | 72 | WAVE 1 | |||
| قصر شبيب | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 8 | 80 | 6 | 42.86 | 0 | 0 | 10 | 100 | 9 | 90 | 21 | 84 | 0 | 0 | 81 | 81 | WAVE 2 | |||
| مكتب المجمع الغربي | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 7 | 70 | 9 | 90 | 14 | 100 | 0 | 0 | 7 | 70 | 4 | 40 | 4 | 16 | 0 | 0 | 63 | 63 | WAVE 1 | |||
| مكتب المجمع الغربي | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 9 | 90 | 7 | 50 | 0 | 0 | 10 | 100 | 8 | 80 | 16 | 64 | 0 | 0 | 75 | 75 | WAVE 2 | |||
| Ø§Ù„Ù…ÙØ±Ù‚ | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 5 | 35.71 | 0 | 0 | 9 | 90 | 6 | 60 | 8 | 32 | 0 | 0 | 64 | 64 | WAVE 1 | |||
| Ø§Ù„Ù…ÙØ±Ù‚ | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 6 | 42.86 | 0 | 0 | 9 | 90 | 8 | 80 | 16 | 64 | 0 | 0 | 72 | 72 | WAVE 2 | |||
| المنارة | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 5 | 83.33 | 10 | 100 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 6 | 60 | 4 | 16 | 0 | 0 | 71 | 71 | WAVE 1 | |||
| 0 Visit(s) | Average Score | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | WAVE 2 | ||||
| المنطقة Ø§Ù„ØØ±Ø© | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 9 | 90 | 10 | 100 | 17 | 68 | 0 | 0 | 88 | 88 | WAVE 1 | |||
| المنطقة Ø§Ù„ØØ±Ø© | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 8 | 80 | 6 | 42.86 | 0 | 0 | 8 | 80 | 7 | 70 | 16 | 64 | 0 | 0 | 70 | 70 | WAVE 2 | |||
| الأزرق الشمـالي | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 10 | 100 | 9 | 90 | 6 | 42.86 | 0 | 0 | 10 | 100 | 9 | 90 | 24 | 96 | 0 | 0 | 87 | 87 | WAVE 1 | |||
| الأزرق الشمـالي | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 8 | 80 | 6 | 42.86 | 0 | 0 | 9 | 90 | 8 | 80 | 12 | 48 | 0 | 0 | 68 | 68 | WAVE 2 | |||
| الاوتستراد | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 10 | 100 | 12 | 48 | 0 | 0 | 85 | 85 | WAVE 1 | |||
| الاوتستراد | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 6 | 42.86 | 0 | 0 | 10 | 100 | 8 | 80 | 12 | 48 | 0 | 0 | 70 | 70 | WAVE 2 | |||
| Ø§Ù„Ø±ØµÙŠÙØ© | 1 Visit(s) | Average Score | 5 | 100 | 4 | 80 | 5 | 100 | 6 | 100 | 10 | 100 | 9 | 90 | 7 | 50 | 0 | 0 | 10 | 100 | 8 | 80 | 4 | 16 | 0 | 0 | 67 | 67 | WAVE 1 | |||
| Ø§Ù„Ø±ØµÙŠÙØ© | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 7 | 70 | 7 | 50 | 0 | 0 | 9 | 90 | 8 | 80 | 17 | 68 | 0 | 0 | 73 | 73 | WAVE 2 | |||
| الزرقاء | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 6 | 60 | 6 | 60 | 0 | 0 | 0 | 0 | 8 | 80 | 3 | 30 | 4 | 16 | 0 | 0 | 48 | 48 | WAVE 1 | |||
| الزرقاء | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 6 | 100 | 8 | 80 | 8 | 80 | 10 | 71.43 | 0 | 0 | 9 | 90 | 8 | 80 | 23 | 92 | 0 | 0 | 84 | 84 | WAVE 2 | |||
| الزرقاء الجديدة | 1 Visit(s) | Average Score | 5 | 100 | 4 | 80 | 4 | 80 | 5 | 83.33 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 8 | 80 | 10 | 40 | 0 | 0 | 76 | 76 | WAVE 1 | |||
| الزرقاء الجديدة | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 7 | 50 | 0 | 0 | 9 | 90 | 9 | 90 | 20 | 80 | 0 | 0 | 79 | 79 | WAVE 2 | |||
| الضليل | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 6 | 100 | 10 | 100 | 9 | 90 | 6 | 42.86 | 0 | 0 | 8 | 80 | 9 | 90 | 5 | 20 | 0 | 0 | 63 | 63 | WAVE 1 | |||
| الضليل | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 3 | 60 | 6 | 100 | 9 | 90 | 9 | 90 | 6 | 42.86 | 0 | 0 | 8 | 80 | 7 | 70 | 4 | 16 | 0 | 0 | 60 | 60 | WAVE 2 | |||
| الغويرية | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 5 | 50 | 8 | 80 | 12 | 48 | 0 | 0 | 76 | 76 | WAVE 1 | |||
| الغويرية | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 9 | 90 | 7 | 50 | 0 | 0 | 8 | 80 | 9 | 90 | 16 | 64 | 0 | 0 | 75 | 75 | WAVE 2 | |||
| ØÙŠ Ù…Ø¹ØµÙˆÙ… | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 10 | 100 | 9 | 36 | 0 | 0 | 80 | 80 | WAVE 1 | |||
| ØÙŠ Ù…Ø¹ØµÙˆÙ… | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 5 | 83.33 | 9 | 90 | 8 | 80 | 6 | 42.86 | 0 | 0 | 8 | 80 | 8 | 80 | 17 | 68 | 0 | 0 | 72 | 72 | WAVE 2 | |||
| ØØ·ÙŠÙ† | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 10 | 100 | 12 | 48 | 0 | 0 | 81 | 81 | WAVE 1 | |||
| ØØ·ÙŠÙ† | 2 Visit(s) | Average Score | 3 | 60 | 3 | 60 | 4 | 80 | 6 | 100 | 8 | 80 | 8 | 80 | 6 | 42.86 | 0 | 0 | 9 | 90 | 8 | 80 | 19 | 76 | 0 | 0 | 74 | 74 | WAVE 2 | |||
| شارع الجيش | 1 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 5 | 100 | 6 | 100 | 10 | 100 | 9 | 90 | 7 | 50 | 0 | 0 | 10 | 100 | 10 | 100 | 16 | 64 | 0 | 0 | 79 | 79 | WAVE 1 | |||
| شارع الجيش | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 6 | 100 | 9 | 90 | 9 | 90 | 8 | 57.14 | 0 | 0 | 8 | 80 | 9 | 90 | 13 | 52 | 0 | 0 | 71 | 71 | WAVE 2 | |||
| عوجان | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 10 | 100 | 14 | 56 | 0 | 0 | 82 | 82 | WAVE 1 | |||
| عوجان | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 8 | 80 | 10 | 71.43 | 0 | 0 | 8 | 80 | 8 | 80 | 20 | 80 | 0 | 0 | 80 | 80 | WAVE 2 | |||
| Zone: Second Zone | ||||||||||||||||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE | ||
| مرج الØÙ…ام | 1 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 4 | 66.67 | 6 | 60 | 6 | 60 | 8 | 57.14 | 0 | 0 | 6 | 60 | 3 | 30 | 12 | 48 | 0 | 0 | 57 | 57 | WAVE 1 | |||
| مرج الØÙ…ام | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 8 | 57.14 | 0 | 0 | 7 | 70 | 9 | 90 | 19 | 76 | 0 | 0 | 79 | 79 | WAVE 2 | |||
| ناعور | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 6 | 100 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 9 | 90 | 5 | 50 | 2 | 8 | 0 | 0 | 64 | 64 | WAVE 1 | |||
| ناعور | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 8 | 80 | 5 | 35.71 | 0 | 0 | 8 | 80 | 8 | 80 | 16 | 64 | 0 | 0 | 71 | 71 | WAVE 2 | |||
| أبو نصير | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 8 | 80 | 8 | 57.14 | 0 | 0 | 8 | 80 | 7 | 70 | 6 | 24 | 0 | 0 | 63 | 63 | WAVE 1 | |||
| أبو نصير | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 8 | 80 | 6 | 42.86 | 0 | 0 | 7 | 70 | 6 | 60 | 13 | 52 | 0 | 0 | 68 | 68 | WAVE 2 | |||
| Ø§Ù„ÙØÙŠØµ | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 8 | 80 | 9 | 64.29 | 0 | 0 | 7 | 70 | 7 | 70 | 14 | 56 | 0 | 0 | 70 | 70 | WAVE 1 | |||
| Ø§Ù„ÙØÙŠØµ | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 6 | 100 | 9 | 90 | 6 | 60 | 3 | 21.43 | 0 | 0 | 9 | 90 | 8 | 80 | 16 | 64 | 0 | 0 | 69 | 69 | WAVE 2 | |||
| الكريمة | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 9 | 90 | 14 | 100 | 0 | 0 | 8 | 80 | 8 | 80 | 10 | 40 | 0 | 0 | 74 | 74 | WAVE 1 | |||
| الكريمة | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 3 | 60 | 5 | 83.33 | 8 | 80 | 8 | 80 | 5 | 35.71 | 0 | 0 | 9 | 90 | 6 | 60 | 9 | 36 | 0 | 0 | 60 | 60 | WAVE 2 | |||
| الكرامة | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 3 | 60 | 1 | 16.67 | 10 | 100 | 7 | 70 | 5 | 35.71 | 0 | 0 | 10 | 100 | 8 | 80 | 0 | 0 | 0 | 0 | 52 | 52 | WAVE 1 | |||
| الكرامة | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 5 | 83.33 | 9 | 90 | 7 | 70 | 5 | 35.71 | 0 | 0 | 9 | 90 | 8 | 80 | 8 | 32 | 0 | 0 | 62 | 62 | WAVE 2 | |||
| المدينة الطبية | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 3 | 50 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 7 | 70 | 3 | 30 | 9 | 36 | 0 | 0 | 65 | 65 | WAVE 1 | |||
| المدينة الطبية | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 8 | 80 | 7 | 50 | 0 | 0 | 10 | 100 | 5 | 50 | 11 | 44 | 0 | 0 | 68 | 68 | WAVE 2 | |||
| البقعة | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 7 | 70 | 7 | 50 | 0 | 0 | 8 | 80 | 3 | 30 | 4 | 16 | 0 | 0 | 56 | 56 | WAVE 1 | |||
| البقعة | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 6 | 60 | 4 | 28.57 | 0 | 0 | 9 | 90 | 6 | 60 | 14 | 56 | 0 | 0 | 63 | 63 | WAVE 2 | |||
| الجبيهة | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 9 | 90 | 12 | 48 | 0 | 0 | 81 | 81 | WAVE 1 | |||
| الجبيهة | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 9 | 64.29 | 0 | 0 | 8 | 80 | 9 | 90 | 15 | 60 | 0 | 0 | 78 | 78 | WAVE 2 | |||
| السلط | 1 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 5 | 83.33 | 10 | 100 | 9 | 90 | 5 | 35.71 | 0 | 0 | 8 | 80 | 6 | 60 | 8 | 32 | 0 | 0 | 63 | 63 | WAVE 1 | |||
| السلط | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 5 | 35.71 | 0 | 0 | 8 | 80 | 9 | 90 | 9 | 36 | 0 | 0 | 67 | 67 | WAVE 2 | |||
| الشونة الجنوبية | 1 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 4 | 66.67 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 7 | 70 | 14 | 56 | 0 | 0 | 78 | 78 | WAVE 1 | |||
| الشونة الجنوبية | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 3 | 60 | 4 | 66.67 | 8 | 80 | 4 | 40 | 2 | 14.29 | 0 | 0 | 9 | 90 | 7 | 70 | 11 | 44 | 0 | 0 | 53 | 53 | WAVE 2 | |||
| ام السماق | 1 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 7 | 70 | 7 | 50 | 0 | 0 | 6 | 60 | 5 | 50 | 8 | 32 | 0 | 0 | 59 | 59 | WAVE 1 | |||
| ام السماق | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 7 | 70 | 6 | 42.86 | 0 | 0 | 8 | 80 | 7 | 70 | 13 | 52 | 0 | 0 | 69 | 69 | WAVE 2 | |||
| بوابة السلط | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 7 | 70 | 6 | 42.86 | 0 | 0 | 8 | 80 | 5 | 50 | 8 | 32 | 0 | 0 | 62 | 62 | WAVE 1 | |||
| بوابة السلط | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 9 | 90 | 8 | 57.14 | 0 | 0 | 8 | 80 | 9 | 90 | 17 | 68 | 0 | 0 | 76 | 76 | WAVE 2 | |||
| دير علا | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 3 | 60 | 2 | 33.33 | 7 | 70 | 9 | 90 | 14 | 100 | 0 | 0 | 7 | 70 | 6 | 60 | 16 | 64 | 0 | 0 | 73 | 73 | WAVE 1 | |||
| دير علا | 2 Visit(s) | Average Score | 3 | 60 | 3 | 60 | 4 | 80 | 6 | 100 | 9 | 90 | 7 | 70 | 3 | 21.43 | 0 | 0 | 8 | 80 | 7 | 70 | 9 | 36 | 0 | 0 | 57 | 57 | WAVE 2 | |||
| سيتي مول | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 6 | 60 | 3 | 21.43 | 0 | 0 | 8 | 80 | 6 | 60 | 4 | 16 | 0 | 0 | 54 | 54 | WAVE 1 | |||
| سيتي مول | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 7 | 70 | 5 | 35.71 | 0 | 0 | 7 | 70 | 6 | 60 | 4 | 16 | 0 | 0 | 53 | 53 | WAVE 2 | |||
| شارع مكة | 1 Visit(s) | Average Score | 5 | 100 | 4 | 80 | 4 | 80 | 5 | 83.33 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 7 | 70 | 6 | 60 | 7 | 28 | 0 | 0 | 69 | 69 | WAVE 1 | |||
| شارع مكة | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 4 | 28.57 | 0 | 0 | 8 | 80 | 8 | 80 | 12 | 48 | 0 | 0 | 69 | 69 | WAVE 2 | |||
| ØµÙˆÙŠÙ„Ø | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 6 | 60 | 8 | 80 | 3 | 21.43 | 0 | 0 | 6 | 60 | 8 | 80 | 4 | 16 | 0 | 0 | 55 | 55 | WAVE 1 | |||
| ØµÙˆÙŠÙ„Ø | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 5 | 83.33 | 8 | 80 | 2 | 20 | 4 | 28.57 | 0 | 0 | 9 | 90 | 9 | 90 | 9 | 36 | 0 | 0 | 58 | 58 | WAVE 2 | |||
| Zone: Third Zone | ||||||||||||||||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE | ||
| مكتب الصويÙية | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 5 | 50 | 10 | 71.43 | 0 | 0 | 7 | 70 | 6 | 60 | 6 | 24 | 0 | 0 | 60 | 60 | WAVE 1 | |||
| مكتب الصويÙية | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 9 | 64.29 | 0 | 0 | 9 | 90 | 9 | 90 | 15 | 60 | 0 | 0 | 76 | 76 | WAVE 2 | |||
| مكتب جاليريا مول | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 3 | 21.43 | 0 | 0 | 8 | 80 | 8 | 80 | 4 | 16 | 0 | 0 | 61 | 61 | WAVE 1 | |||
| مكتب جاليريا مول | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 7 | 70 | 9 | 64.29 | 0 | 0 | 9 | 90 | 9 | 90 | 8 | 32 | 0 | 0 | 70 | 70 | WAVE 2 | |||
| مكتب شارع وادي صقرة | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 6 | 60 | 5 | 50 | 0 | 0 | 0 | 0 | 61 | 61 | WAVE 1 | |||
| مكتب شارع وادي صقرة | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 8 | 80 | 6 | 42.86 | 0 | 0 | 9 | 90 | 9 | 90 | 18 | 72 | 0 | 0 | 77 | 77 | WAVE 2 | |||
| مكتب ضاØÙŠØ© الامير راشد | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 10 | 100 | 13 | 52 | 0 | 0 | 86 | 86 | WAVE 1 | |||
| مكتب ضاØÙŠØ© الامير راشد | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 10 | 71.43 | 0 | 0 | 8 | 80 | 8 | 80 | 16 | 64 | 0 | 0 | 78 | 78 | WAVE 2 | |||
| Ø§Ù„Ø§Ø·ÙØ§Ù„ | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 13 | 92.86 | 0 | 0 | 7 | 70 | 9 | 90 | 10 | 40 | 0 | 0 | 76 | 76 | WAVE 1 | |||
| Ø§Ù„Ø§Ø·ÙØ§Ù„ | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 9 | 90 | 9 | 90 | 4 | 28.57 | 0 | 0 | 8 | 80 | 7 | 70 | 14 | 56 | 0 | 0 | 70 | 70 | WAVE 2 | |||
| البيادر | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 10 | 100 | 4 | 28.57 | 0 | 0 | 8 | 80 | 8 | 80 | 12 | 48 | 0 | 0 | 68 | 68 | WAVE 1 | |||
| البيادر | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 6 | 42.86 | 0 | 0 | 10 | 100 | 8 | 80 | 18 | 72 | 0 | 0 | 77 | 77 | WAVE 2 | |||
| الدوار الخامس | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 5 | 83.33 | 10 | 100 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 8 | 80 | 0 | 0 | 0 | 0 | 69 | 69 | WAVE 1 | |||
| الدوار الخامس | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 9 | 90 | 9 | 90 | 7 | 50 | 0 | 0 | 8 | 80 | 9 | 90 | 21 | 84 | 0 | 0 | 84 | 84 | WAVE 2 | |||
| الرابية | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 9 | 90 | 2 | 14.29 | 0 | 0 | 8 | 80 | 8 | 80 | 10 | 40 | 0 | 0 | 63 | 63 | WAVE 1 | |||
| الرابية | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 8 | 80 | 6 | 42.86 | 0 | 0 | 8 | 80 | 8 | 80 | 20 | 80 | 0 | 0 | 77 | 77 | WAVE 2 | |||
| الشيمساني | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 3 | 21.43 | 0 | 0 | 8 | 80 | 8 | 80 | 12 | 48 | 0 | 0 | 68 | 68 | WAVE 1 | |||
| الشيمساني | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 10 | 100 | 9 | 90 | 8 | 57.14 | 0 | 0 | 8 | 80 | 9 | 90 | 25 | 100 | 0 | 0 | 87 | 87 | WAVE 2 | |||
| ام اذينة | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 4 | 66.67 | 8 | 80 | 6 | 60 | 3 | 21.43 | 0 | 0 | 8 | 80 | 7 | 70 | 2 | 8 | 0 | 0 | 53 | 53 | WAVE 1 | |||
| ام اذينة | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 9 | 90 | 6 | 42.86 | 0 | 0 | 8 | 80 | 9 | 90 | 13 | 52 | 0 | 0 | 73 | 73 | WAVE 2 | |||
| بارك بلازا | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 8 | 57.14 | 0 | 0 | 8 | 80 | 5 | 50 | 0 | 0 | 0 | 0 | 58 | 58 | WAVE 1 | |||
| بارك بلازا | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 7 | 70 | 8 | 57.14 | 0 | 0 | 9 | 90 | 9 | 90 | 14 | 56 | 0 | 0 | 75 | 75 | WAVE 2 | |||
| تاج مول | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 8 | 80 | 3 | 21.43 | 0 | 0 | 8 | 80 | 6 | 60 | 6 | 24 | 0 | 0 | 59 | 59 | WAVE 1 | |||
| تاج مول | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 10 | 100 | 9 | 90 | 10 | 71.43 | 0 | 0 | 9 | 90 | 9 | 90 | 19 | 76 | 0 | 0 | 86 | 86 | WAVE 2 | |||
| جبل عمان | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 8 | 57.14 | 0 | 0 | 8 | 80 | 6 | 60 | 4 | 16 | 0 | 0 | 63 | 63 | WAVE 1 | |||
| جبل عمان | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 9 | 90 | 6 | 42.86 | 0 | 0 | 10 | 100 | 8 | 80 | 16 | 64 | 0 | 0 | 78 | 78 | WAVE 2 | |||
| ØØ¯ÙŠÙ‚Ø© بنك الإسكان-عبدون | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 10 | 71.43 | 0 | 0 | 9 | 90 | 8 | 80 | 10 | 40 | 0 | 0 | 74 | 74 | WAVE 1 | |||
| ØØ¯ÙŠÙ‚Ø© بنك الإسكان-عبدون | 2 Visit(s) | Average Score | 5 | 100 | 4 | 80 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 7 | 50 | 0 | 0 | 7 | 70 | 8 | 80 | 12 | 48 | 0 | 0 | 71 | 71 | WAVE 2 | |||
| زهران | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 9 | 64.29 | 0 | 0 | 8 | 80 | 9 | 90 | 12 | 48 | 0 | 0 | 75 | 75 | WAVE 1 | |||
| زهران | 2 Visit(s) | Average Score | 5 | 100 | 4 | 80 | 5 | 100 | 6 | 100 | 9 | 90 | 9 | 90 | 8 | 57.14 | 0 | 0 | 7 | 70 | 9 | 90 | 16 | 64 | 0 | 0 | 78 | 78 | WAVE 2 | |||
| شارع المدينة المنورة | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 10 | 100 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 9 | 90 | 8 | 32 | 0 | 0 | 78 | 78 | WAVE 1 | |||
| شارع المدينة المنورة | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 4 | 66.67 | 8 | 80 | 5 | 50 | 9 | 64.29 | 0 | 0 | 8 | 80 | 7 | 70 | 15 | 60 | 0 | 0 | 69 | 69 | WAVE 2 | |||
| شارع عبدالله غوشة | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 7 | 70 | 5 | 50 | 3 | 21.43 | 0 | 0 | 8 | 80 | 6 | 60 | 0 | 0 | 0 | 0 | 49 | 49 | WAVE 1 | |||
| شارع عبدالله غوشة | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 5 | 83.33 | 9 | 90 | 8 | 80 | 8 | 57.14 | 0 | 0 | 9 | 90 | 8 | 80 | 17 | 68 | 0 | 0 | 77 | 77 | WAVE 2 | |||
| شارع عرار | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 10 | 100 | 8 | 80 | 3 | 21.43 | 0 | 0 | 8 | 80 | 8 | 80 | 10 | 40 | 0 | 0 | 66 | 66 | WAVE 1 | |||
| شارع عرار | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 9 | 90 | 10 | 71.43 | 0 | 0 | 9 | 90 | 9 | 90 | 16 | 64 | 0 | 0 | 81 | 81 | WAVE 2 | |||
| عبدون | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 7 | 70 | 7 | 70 | 8 | 57.14 | 0 | 0 | 9 | 90 | 8 | 80 | 9 | 36 | 0 | 0 | 68 | 68 | WAVE 1 | |||
| عبدون | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 9 | 90 | 12 | 85.71 | 0 | 0 | 7 | 70 | 9 | 90 | 18 | 72 | 0 | 0 | 83 | 83 | WAVE 2 | |||
| Zone: Fourth Zone | ||||||||||||||||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE | ||
| مكتب المقابلين | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 4 | 40 | 4 | 28.57 | 0 | 0 | 8 | 80 | 9 | 90 | 21 | 84 | 0 | 0 | 71 | 71 | WAVE 1 | |||
| مكتب المقابلين | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 10 | 100 | 8 | 80 | 10 | 71.43 | 0 | 0 | 10 | 100 | 8 | 80 | 16 | 64 | 0 | 0 | 80 | 80 | WAVE 2 | |||
| مكتب الانطلاق Ù„Ù„Ø³ÙØ±ÙŠØ§Øª الخارجية | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 9 | 90 | 14 | 100 | 0 | 0 | 8 | 80 | 7 | 70 | 7 | 28 | 0 | 0 | 72 | 72 | WAVE 1 | |||
| مكتب الانطلاق Ù„Ù„Ø³ÙØ±ÙŠØ§Øª الخارجية | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 9 | 64.29 | 0 | 0 | 8 | 80 | 9 | 90 | 19 | 76 | 0 | 0 | 82 | 82 | WAVE 2 | |||
| مأدبا | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 1 | 16.67 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 7 | 70 | 2 | 20 | 0 | 0 | 0 | 0 | 55 | 55 | WAVE 1 | |||
| مأدبا | 2 Visit(s) | Average Score | 3 | 60 | 3 | 60 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 7 | 50 | 0 | 0 | 9 | 90 | 8 | 80 | 18 | 72 | 0 | 0 | 74 | 74 | WAVE 2 | |||
| مدينة عبدالله الثاني الصناعية | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 3 | 21.43 | 0 | 0 | 7 | 70 | 8 | 80 | 8 | 32 | 0 | 0 | 61 | 61 | WAVE 1 | |||
| مدينة عبدالله الثاني الصناعية | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 7 | 50 | 0 | 0 | 9 | 90 | 7 | 70 | 16 | 64 | 0 | 0 | 71 | 71 | WAVE 2 | |||
| أبو علندا | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 7 | 70 | 3 | 21.43 | 0 | 0 | 8 | 80 | 2 | 20 | 8 | 32 | 0 | 0 | 54 | 54 | WAVE 1 | |||
| أبو علندا | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 9 | 90 | 10 | 71.43 | 0 | 0 | 8 | 80 | 9 | 90 | 17 | 68 | 0 | 0 | 80 | 80 | WAVE 2 | |||
| القويسمة | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 6 | 42.86 | 0 | 0 | 8 | 80 | 8 | 80 | 8 | 32 | 0 | 0 | 64 | 64 | WAVE 1 | |||
| القويسمة | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 3 | 21.43 | 0 | 0 | 10 | 100 | 8 | 80 | 13 | 52 | 0 | 0 | 70 | 70 | WAVE 2 | |||
| الموقر | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 3 | 60 | 5 | 83.33 | 8 | 80 | 6 | 60 | 3 | 21.43 | 0 | 0 | 10 | 100 | 8 | 80 | 10 | 40 | 0 | 0 | 61 | 61 | WAVE 1 | |||
| الموقر | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 6 | 100 | 8 | 80 | 5 | 50 | 5 | 35.71 | 0 | 0 | 8 | 80 | 7 | 70 | 17 | 68 | 0 | 0 | 65 | 65 | WAVE 2 | |||
| المطار | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 7 | 70 | 3 | 21.43 | 0 | 0 | 8 | 80 | 4 | 40 | 16 | 64 | 0 | 0 | 65 | 65 | WAVE 1 | |||
| المطار | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 9 | 90 | 7 | 50 | 0 | 0 | 9 | 90 | 9 | 90 | 15 | 60 | 0 | 0 | 78 | 78 | WAVE 2 | |||
| Ø§Ù„ÙˆØØ¯Ø§Øª | 1 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 7 | 50 | 0 | 0 | 8 | 80 | 4 | 40 | 10 | 40 | 0 | 0 | 63 | 63 | WAVE 1 | |||
| Ø§Ù„ÙˆØØ¯Ø§Øª | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 7 | 50 | 0 | 0 | 9 | 90 | 7 | 70 | 15 | 60 | 0 | 0 | 75 | 75 | WAVE 2 | |||
| الإذاعة | 1 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 4 | 66.67 | 8 | 80 | 6 | 60 | 7 | 50 | 0 | 0 | 5 | 50 | 6 | 60 | 4 | 16 | 0 | 0 | 50 | 50 | WAVE 1 | |||
| الإذاعة | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 5 | 35.71 | 0 | 0 | 9 | 90 | 7 | 70 | 13 | 52 | 0 | 0 | 70 | 70 | WAVE 2 | |||
| الجويدة | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 3 | 60 | 5 | 83.33 | 8 | 80 | 6 | 60 | 14 | 100 | 0 | 0 | 7 | 70 | 9 | 90 | 6 | 24 | 0 | 0 | 65 | 65 | WAVE 1 | |||
| الجويدة | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 3 | 60 | 6 | 100 | 8 | 80 | 9 | 90 | 8 | 57.14 | 0 | 0 | 9 | 90 | 8 | 80 | 14 | 56 | 0 | 0 | 70 | 70 | WAVE 2 | |||
| الجيزة | 1 Visit(s) | Average Score | 5 | 100 | 4 | 80 | 4 | 80 | 5 | 83.33 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 9 | 90 | 22 | 88 | 0 | 0 | 89 | 89 | WAVE 1 | |||
| الجيزة | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 5 | 100 | 6 | 100 | 8 | 80 | 5 | 50 | 4 | 28.57 | 0 | 0 | 10 | 100 | 8 | 80 | 17 | 68 | 0 | 0 | 69 | 69 | WAVE 2 | |||
| Ø§Ù„ØØ§ÙˆÙˆØ² | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 7 | 70 | 8 | 57.14 | 0 | 0 | 8 | 80 | 7 | 70 | 24 | 96 | 0 | 0 | 82 | 82 | WAVE 1 | |||
| Ø§Ù„ØØ§ÙˆÙˆØ² | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 7 | 70 | 4 | 28.57 | 0 | 0 | 9 | 90 | 9 | 90 | 19 | 76 | 0 | 0 | 74 | 74 | WAVE 2 | |||
| ØÙŠ Ù†Ø²Ø§Ù„ | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 7 | 70 | 5 | 20 | 0 | 0 | 73 | 73 | WAVE 1 | |||
| ØÙŠ Ù†Ø²Ø§Ù„ | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 6 | 42.86 | 0 | 0 | 9 | 90 | 7 | 70 | 9 | 36 | 0 | 0 | 68 | 68 | WAVE 2 | |||
| سوق الخضار المركزي | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 10 | 100 | 5 | 50 | 7 | 50 | 0 | 0 | 10 | 100 | 8 | 80 | 4 | 16 | 0 | 0 | 64 | 64 | WAVE 1 | |||
| سوق الخضار المركزي | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 8 | 57.14 | 0 | 0 | 8 | 80 | 8 | 80 | 11 | 44 | 0 | 0 | 68 | 68 | WAVE 2 | |||
| Ø³ØØ§Ø¨ | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 3 | 50 | 7 | 70 | 8 | 80 | 3 | 21.43 | 0 | 0 | 7 | 70 | 3 | 30 | 4 | 16 | 0 | 0 | 48 | 48 | WAVE 1 | |||
| Ø³ØØ§Ø¨ | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 6 | 42.86 | 0 | 0 | 9 | 90 | 9 | 90 | 19 | 76 | 0 | 0 | 75 | 75 | WAVE 2 | |||
| شارع Ø§Ù„ØØ±ÙŠØ© | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 4 | 66.67 | 8 | 80 | 8 | 80 | 14 | 100 | 0 | 0 | 10 | 100 | 7 | 70 | 4 | 16 | 0 | 0 | 68 | 68 | WAVE 1 | |||
| شارع Ø§Ù„ØØ±ÙŠØ© | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 5 | 35.71 | 0 | 0 | 8 | 80 | 9 | 90 | 19 | 76 | 0 | 0 | 77 | 77 | WAVE 2 | |||
| ضاØÙŠØ© الياسمين | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 7 | 50 | 0 | 0 | 10 | 100 | 8 | 80 | 6 | 24 | 0 | 0 | 68 | 68 | WAVE 1 | |||
| ضاØÙŠØ© الياسمين | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 9 | 64.29 | 0 | 0 | 8 | 80 | 9 | 90 | 21 | 84 | 0 | 0 | 82 | 82 | WAVE 2 | |||
| Zone: Fifth Zone | ||||||||||||||||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE | ||
| اللويبدة | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 4 | 66.67 | 5 | 50 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 3 | 30 | 1 | 4 | 0 | 0 | 57 | 57 | WAVE 1 | |||
| اللويبدة | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 6 | 100 | 9 | 90 | 9 | 90 | 7 | 50 | 0 | 0 | 7 | 70 | 8 | 80 | 18 | 72 | 0 | 0 | 76 | 76 | WAVE 2 | |||
| المجمع التجاري | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 14 | 100 | 0 | 0 | 10 | 100 | 10 | 100 | 24 | 96 | 0 | 0 | 96 | 96 | WAVE 1 | |||
| المجمع التجاري | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 7 | 70 | 7 | 70 | 4 | 28.57 | 0 | 0 | 8 | 80 | 9 | 90 | 17 | 68 | 0 | 0 | 69 | 69 | WAVE 2 | |||
| المدينة | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 4 | 40 | 3 | 21.43 | 0 | 0 | 8 | 80 | 8 | 80 | 14 | 56 | 0 | 0 | 62 | 62 | WAVE 1 | |||
| المدينة | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 5 | 100 | 5 | 83.33 | 10 | 100 | 9 | 90 | 5 | 35.71 | 0 | 0 | 10 | 100 | 8 | 80 | 18 | 72 | 0 | 0 | 77 | 77 | WAVE 2 | |||
| المدينة الرياضية | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 7 | 70 | 4 | 16 | 0 | 0 | 71 | 71 | WAVE 1 | |||
| المدينة الرياضية | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 8 | 80 | 8 | 57.14 | 0 | 0 | 8 | 80 | 6 | 60 | 14 | 56 | 0 | 0 | 70 | 70 | WAVE 2 | |||
| الهاشمي الشمالي | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 9 | 64.29 | 0 | 0 | 8 | 80 | 9 | 90 | 17 | 68 | 0 | 0 | 81 | 81 | WAVE 1 | |||
| الهاشمي الشمالي | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 7 | 70 | 7 | 50 | 0 | 0 | 8 | 80 | 10 | 100 | 20 | 80 | 0 | 0 | 76 | 76 | WAVE 2 | |||
| الاشرÙية | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 7 | 70 | 3 | 21.43 | 0 | 0 | 7 | 70 | 3 | 30 | 4 | 16 | 0 | 0 | 50 | 50 | WAVE 1 | |||
| الاشرÙية | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 8 | 80 | 6 | 42.86 | 0 | 0 | 8 | 80 | 5 | 50 | 14 | 56 | 0 | 0 | 67 | 67 | WAVE 2 | |||
| الجاردنز | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 5 | 83.33 | 6 | 60 | 7 | 70 | 0 | 0 | 0 | 0 | 8 | 80 | 4 | 40 | 6 | 24 | 0 | 0 | 48 | 48 | WAVE 1 | |||
| الجاردنز | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 8 | 80 | 7 | 50 | 0 | 0 | 9 | 90 | 8 | 80 | 4 | 16 | 0 | 0 | 63 | 63 | WAVE 2 | |||
| السلام | 1 Visit(s) | Average Score | 4 | 80 | 3 | 60 | 3 | 60 | 3 | 50 | 7 | 70 | 8 | 80 | 3 | 21.43 | 0 | 0 | 7 | 70 | 2 | 20 | 8 | 32 | 0 | 0 | 48 | 48 | WAVE 1 | |||
| السلام | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 4 | 28.57 | 0 | 0 | 8 | 80 | 10 | 100 | 17 | 68 | 0 | 0 | 73 | 73 | WAVE 2 | |||
| جبل النزهة | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 3 | 21.43 | 0 | 0 | 10 | 100 | 8 | 80 | 2 | 8 | 0 | 0 | 59 | 59 | WAVE 1 | |||
| جبل النزهة | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 5 | 35.71 | 0 | 0 | 8 | 80 | 7 | 70 | 16 | 64 | 0 | 0 | 71 | 71 | WAVE 2 | |||
| جبل التاج | 1 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 3 | 60 | 5 | 83.33 | 7 | 70 | 9 | 90 | 9 | 64.29 | 0 | 0 | 7 | 70 | 4 | 40 | 4 | 16 | 0 | 0 | 53 | 53 | WAVE 1 | |||
| جبل التاج | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 9 | 90 | 6 | 42.86 | 0 | 0 | 8 | 80 | 9 | 90 | 19 | 76 | 0 | 0 | 77 | 77 | WAVE 2 | |||
| جبل Ø§Ù„ØØ³ÙŠÙ† | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 8 | 57.14 | 0 | 0 | 8 | 80 | 7 | 70 | 12 | 48 | 0 | 0 | 70 | 70 | WAVE 1 | |||
| جبل Ø§Ù„ØØ³ÙŠÙ† | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 9 | 90 | 8 | 57.14 | 0 | 0 | 8 | 80 | 5 | 50 | 14 | 56 | 0 | 0 | 68 | 68 | WAVE 2 | |||
| ØÙŠ Ø§Ù„Ø§Ù…ÙŠØ± ØØ³Ù† | 1 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 7 | 70 | 5 | 50 | 8 | 32 | 0 | 0 | 69 | 69 | WAVE 1 | |||
| ØÙŠ Ø§Ù„Ø§Ù…ÙŠØ± ØØ³Ù† | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 9 | 64.29 | 0 | 0 | 8 | 80 | 6 | 60 | 5 | 20 | 0 | 0 | 63 | 63 | WAVE 2 | |||
| رأس العين | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 7 | 70 | 5 | 35.71 | 0 | 0 | 8 | 80 | 5 | 50 | 6 | 24 | 0 | 0 | 59 | 59 | WAVE 1 | |||
| رأس العين | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 6 | 60 | 3 | 21.43 | 0 | 0 | 9 | 90 | 9 | 90 | 9 | 36 | 0 | 0 | 63 | 63 | WAVE 2 | |||
| شارع قريش | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 10 | 71.43 | 0 | 0 | 7 | 70 | 9 | 90 | 8 | 32 | 0 | 0 | 68 | 68 | WAVE 1 | |||
| شارع قريش | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 9 | 90 | 9 | 64.29 | 0 | 0 | 9 | 90 | 9 | 90 | 19 | 76 | 0 | 0 | 84 | 84 | WAVE 2 | |||
| شارع الأمير Ù…ØÙ…د | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 7 | 70 | 3 | 21.43 | 0 | 0 | 8 | 80 | 8 | 80 | 16 | 64 | 0 | 0 | 69 | 69 | WAVE 1 | |||
| شارع الأمير Ù…ØÙ…د | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 7 | 50 | 0 | 0 | 8 | 80 | 9 | 90 | 19 | 76 | 0 | 0 | 78 | 78 | WAVE 2 | |||
| طارق | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 4 | 66.67 | 7 | 70 | 3 | 30 | 6 | 42.86 | 0 | 0 | 8 | 80 | 2 | 20 | 8 | 32 | 0 | 0 | 49 | 49 | WAVE 1 | |||
| طارق | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 8 | 80 | 7 | 50 | 0 | 0 | 8 | 80 | 9 | 90 | 16 | 64 | 0 | 0 | 75 | 75 | WAVE 2 | |||
| Zone: North Zone | ||||||||||||||||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE | ||
| ÙƒÙØ±Ù†Ø¬Ø© | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 4 | 66.67 | 8 | 80 | 2 | 20 | 3 | 21.43 | 0 | 0 | 7 | 70 | 2 | 20 | 4 | 16 | 0 | 0 | 41 | 41 | WAVE 1 | |||
| ÙƒÙØ±Ù†Ø¬Ø© | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 8 | 80 | 8 | 57.14 | 0 | 0 | 8 | 80 | 9 | 90 | 22 | 88 | 0 | 0 | 81 | 81 | WAVE 2 | |||
| مكتب الامير نايÙ/اربد | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 10 | 100 | 8 | 80 | 3 | 21.43 | 0 | 0 | 10 | 100 | 9 | 90 | 12 | 48 | 0 | 0 | 72 | 72 | WAVE 1 | |||
| مكتب الامير نايÙ/اربد | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 6 | 60 | 7 | 50 | 0 | 0 | 9 | 90 | 8 | 80 | 18 | 72 | 0 | 0 | 74 | 74 | WAVE 2 | |||
| مكتب الشهيد وصÙÙŠ التل/الرمثا | 1 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 3 | 60 | 5 | 83.33 | 8 | 80 | 9 | 90 | 14 | 100 | 0 | 0 | 8 | 80 | 6 | 60 | 6 | 24 | 0 | 0 | 67 | 67 | WAVE 1 | |||
| مكتب الشهيد وصÙÙŠ التل/الرمثا | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 6 | 42.86 | 0 | 0 | 9 | 90 | 9 | 90 | 12 | 48 | 0 | 0 | 71 | 71 | WAVE 2 | |||
| مدينة Ø§Ù„ØØ³Ù† الصناعية | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 10 | 100 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 4 | 40 | 12 | 48 | 0 | 0 | 77 | 77 | WAVE 1 | |||
| مدينة Ø§Ù„ØØ³Ù† الصناعية | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 6 | 100 | 8 | 80 | 8 | 80 | 11 | 78.57 | 0 | 0 | 8 | 80 | 9 | 90 | 17 | 68 | 0 | 0 | 79 | 79 | WAVE 2 | |||
| المشارع | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 10 | 100 | 5 | 20 | 0 | 0 | 73 | 73 | WAVE 1 | |||
| المشارع | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 7 | 70 | 7 | 50 | 0 | 0 | 10 | 100 | 7 | 70 | 20 | 80 | 0 | 0 | 77 | 77 | WAVE 2 | |||
| اليرموك | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 7 | 70 | 7 | 70 | 9 | 36 | 0 | 0 | 73 | 73 | WAVE 1 | |||
| اليرموك | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 2 | 33.33 | 9 | 90 | 8 | 80 | 5 | 35.71 | 0 | 0 | 9 | 90 | 5 | 50 | 6 | 24 | 0 | 0 | 55 | 55 | WAVE 2 | |||
| Ø§Ù„Ø¨Ø§Ø±ØØ© | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 9 | 90 | 8 | 32 | 0 | 0 | 78 | 78 | WAVE 1 | |||
| Ø§Ù„Ø¨Ø§Ø±ØØ© | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 5 | 83.33 | 8 | 80 | 8 | 80 | 6 | 42.86 | 0 | 0 | 8 | 80 | 7 | 70 | 17 | 68 | 0 | 0 | 68 | 68 | WAVE 2 | |||
| Ø§Ù„ØØµÙ† | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 4 | 28.57 | 0 | 0 | 10 | 100 | 9 | 90 | 8 | 32 | 0 | 0 | 67 | 67 | WAVE 1 | |||
| Ø§Ù„ØØµÙ† | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 6 | 100 | 10 | 100 | 7 | 70 | 7 | 50 | 0 | 0 | 9 | 90 | 8 | 80 | 16 | 64 | 0 | 0 | 75 | 75 | WAVE 2 | |||
| الرمثا | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 3 | 50 | 8 | 80 | 3 | 30 | 2 | 14.29 | 0 | 0 | 7 | 70 | 1 | 10 | 4 | 16 | 0 | 0 | 40 | 40 | WAVE 1 | |||
| الرمثا | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 7 | 50 | 0 | 0 | 9 | 90 | 9 | 90 | 17 | 68 | 0 | 0 | 77 | 77 | WAVE 2 | |||
| الشونة الشمالية | 1 Visit(s) | Average Score | 5 | 100 | 4 | 80 | 4 | 80 | 5 | 83.33 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 3 | 30 | 4 | 16 | 0 | 0 | 65 | 65 | WAVE 1 | |||
| الشونة الشمالية | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 5 | 83.33 | 8 | 80 | 8 | 80 | 4 | 28.57 | 0 | 0 | 9 | 90 | 8 | 80 | 16 | 64 | 0 | 0 | 69 | 69 | WAVE 2 | |||
| ايدون | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 2 | 33.33 | 10 | 100 | 10 | 100 | 14 | 100 | 0 | 0 | 9 | 90 | 2 | 20 | 0 | 0 | 0 | 0 | 62 | 62 | WAVE 1 | |||
| ايدون | 2 Visit(s) | Average Score | 2 | 40 | 4 | 80 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 7 | 50 | 0 | 0 | 8 | 80 | 6 | 60 | 18 | 72 | 0 | 0 | 72 | 72 | WAVE 2 | |||
| اربد | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 10 | 100 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 5 | 50 | 7 | 28 | 0 | 0 | 72 | 72 | WAVE 1 | |||
| اربد | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 3 | 50 | 9 | 90 | 7 | 70 | 5 | 35.71 | 0 | 0 | 7 | 70 | 4 | 40 | 3 | 12 | 0 | 0 | 52 | 52 | WAVE 2 | |||
| بني كنانة | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 3 | 60 | 6 | 100 | 10 | 100 | 9 | 90 | 3 | 21.43 | 0 | 0 | 10 | 100 | 7 | 70 | 4 | 16 | 0 | 0 | 62 | 62 | WAVE 1 | |||
| بني كنانة | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 7 | 50 | 0 | 0 | 10 | 100 | 9 | 90 | 20 | 80 | 0 | 0 | 83 | 83 | WAVE 2 | |||
| جرش | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 7 | 70 | 8 | 80 | 3 | 21.43 | 0 | 0 | 8 | 80 | 6 | 60 | 4 | 16 | 0 | 0 | 54 | 54 | WAVE 1 | |||
| جرش | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 3 | 60 | 5 | 83.33 | 8 | 80 | 9 | 90 | 9 | 64.29 | 0 | 0 | 9 | 90 | 9 | 90 | 16 | 64 | 0 | 0 | 75 | 75 | WAVE 2 | |||
| ØÙƒÙ…ا | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 6 | 42.86 | 0 | 0 | 8 | 80 | 9 | 90 | 12 | 48 | 0 | 0 | 72 | 72 | WAVE 1 | |||
| ØÙƒÙ…ا | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 5 | 83.33 | 9 | 90 | 9 | 90 | 7 | 50 | 0 | 0 | 10 | 100 | 8 | 80 | 11 | 44 | 0 | 0 | 71 | 71 | WAVE 2 | |||
| دوار القبة | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 5 | 83.33 | 10 | 100 | 10 | 100 | 10 | 71.43 | 0 | 0 | 8 | 80 | 9 | 90 | 6 | 24 | 0 | 0 | 71 | 71 | WAVE 1 | |||
| دوار القبة | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 5 | 83.33 | 8 | 80 | 8 | 80 | 6 | 42.86 | 0 | 0 | 8 | 80 | 5 | 50 | 12 | 48 | 0 | 0 | 63 | 63 | WAVE 2 | |||
| دير أبي سعيد | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 4 | 66.67 | 8 | 80 | 3 | 30 | 3 | 21.43 | 0 | 0 | 7 | 70 | 9 | 90 | 8 | 32 | 0 | 0 | 54 | 54 | WAVE 1 | |||
| دير أبي سعيد | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 7 | 70 | 10 | 71.43 | 0 | 0 | 8 | 80 | 9 | 90 | 13 | 52 | 0 | 0 | 75 | 75 | WAVE 2 | |||
| شارع Ùلسطين | 1 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 10 | 71.43 | 0 | 0 | 10 | 100 | 9 | 90 | 20 | 80 | 0 | 0 | 84 | 84 | WAVE 1 | |||
| شارع Ùلسطين | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 6 | 100 | 9 | 90 | 8 | 80 | 7 | 50 | 0 | 0 | 9 | 90 | 8 | 80 | 20 | 80 | 0 | 0 | 76 | 76 | WAVE 2 | |||
| شارع الثلاثين | 1 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 5 | 100 | 6 | 100 | 10 | 100 | 10 | 100 | 7 | 50 | 0 | 0 | 10 | 100 | 8 | 80 | 8 | 32 | 0 | 0 | 72 | 72 | WAVE 1 | |||
| شارع الثلاثين | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 10 | 100 | 7 | 70 | 10 | 71.43 | 0 | 0 | 9 | 90 | 9 | 90 | 16 | 64 | 0 | 0 | 80 | 80 | WAVE 2 | |||
| عجلون | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 3 | 60 | 6 | 100 | 8 | 80 | 5 | 50 | 3 | 21.43 | 0 | 0 | 8 | 80 | 3 | 30 | 2 | 8 | 0 | 0 | 47 | 47 | WAVE 1 | |||
| عجلون | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 8 | 80 | 9 | 64.29 | 0 | 0 | 9 | 90 | 9 | 90 | 22 | 88 | 0 | 0 | 81 | 81 | WAVE 2 | |||
| Zone: South Zone | ||||||||||||||||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE | ||
| مكتب الشويخ مول | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 6 | 60 | 5 | 35.71 | 0 | 0 | 8 | 80 | 7 | 70 | 6 | 24 | 0 | 0 | 59 | 59 | WAVE 1 | |||
| مكتب الشويخ مول | 2 Visit(s) | Average Score | 4 | 80 | 4 | 80 | 5 | 100 | 5 | 83.33 | 9 | 90 | 8 | 80 | 6 | 42.86 | 0 | 0 | 8 | 80 | 8 | 80 | 9 | 36 | 0 | 0 | 64 | 64 | WAVE 2 | |||
| مؤتة | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 9 | 90 | 14 | 100 | 0 | 0 | 10 | 100 | 2 | 20 | 4 | 16 | 0 | 0 | 66 | 66 | WAVE 1 | |||
| مؤتة | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 4 | 66.67 | 8 | 80 | 5 | 50 | 2 | 14.29 | 0 | 0 | 8 | 80 | 5 | 50 | 12 | 48 | 0 | 0 | 53 | 53 | WAVE 2 | |||
| معان | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 10 | 100 | 10 | 100 | 24 | 96 | 0 | 0 | 97 | 97 | WAVE 1 | |||
| معان | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 6 | 100 | 9 | 90 | 8 | 80 | 3 | 21.43 | 0 | 0 | 9 | 90 | 8 | 80 | 19 | 76 | 0 | 0 | 72 | 72 | WAVE 2 | |||
| القصر | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 3 | 60 | 4 | 66.67 | 7 | 70 | 5 | 50 | 3 | 21.43 | 0 | 0 | 8 | 80 | 3 | 30 | 4 | 16 | 0 | 0 | 47 | 47 | WAVE 1 | |||
| القصر | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 9 | 90 | 10 | 71.43 | 0 | 0 | 8 | 80 | 8 | 80 | 19 | 76 | 0 | 0 | 79 | 79 | WAVE 2 | |||
| الكرك | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 1 | 20 | 5 | 83.33 | 6 | 60 | 3 | 30 | 3 | 21.43 | 0 | 0 | 7 | 70 | 4 | 40 | 8 | 32 | 0 | 0 | 47 | 47 | WAVE 1 | |||
| الكرك | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 7 | 70 | 3 | 21.43 | 0 | 0 | 10 | 100 | 9 | 90 | 14 | 56 | 0 | 0 | 69 | 69 | WAVE 2 | |||
| البوتاس | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 4 | 40 | 4 | 16 | 0 | 0 | 65 | 65 | WAVE 1 | |||
| البوتاس | 2 Visit(s) | Average Score | 4 | 80 | 3 | 60 | 2 | 40 | 5 | 83.33 | 8 | 80 | 7 | 70 | 8 | 57.14 | 0 | 0 | 10 | 100 | 7 | 70 | 15 | 60 | 0 | 0 | 69 | 69 | WAVE 2 | |||
| البتراء | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 7 | 70 | 3 | 21.43 | 0 | 0 | 8 | 80 | 5 | 50 | 2 | 8 | 0 | 0 | 50 | 50 | WAVE 1 | |||
| البتراء | 2 Visit(s) | Average Score | 4 | 80 | 3 | 60 | 4 | 80 | 5 | 83.33 | 8 | 80 | 6 | 60 | 9 | 64.29 | 0 | 0 | 10 | 100 | 9 | 90 | 15 | 60 | 0 | 0 | 73 | 73 | WAVE 2 | |||
| Ø§Ù„ØØ³ÙŠÙ†ÙŠØ© | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 5 | 83.33 | 7 | 70 | 7 | 70 | 2 | 14.29 | 0 | 0 | 8 | 80 | 10 | 100 | 12 | 48 | 0 | 0 | 65 | 65 | WAVE 1 | |||
| Ø§Ù„ØØ³ÙŠÙ†ÙŠØ© | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 5 | 35.71 | 0 | 0 | 9 | 90 | 9 | 90 | 15 | 60 | 0 | 0 | 72 | 72 | WAVE 2 | |||
| Ø§Ù„ØØ³Ø§ | 1 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 5 | 100 | 4 | 66.67 | 7 | 70 | 10 | 100 | 14 | 100 | 0 | 0 | 8 | 80 | 4 | 40 | 8 | 32 | 0 | 0 | 67 | 67 | WAVE 1 | |||
| Ø§Ù„ØØ³Ø§ | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 5 | 83.33 | 9 | 90 | 7 | 70 | 3 | 21.43 | 0 | 0 | 8 | 80 | 8 | 80 | 17 | 68 | 0 | 0 | 67 | 67 | WAVE 2 | |||
| الشوبك | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 10 | 100 | 3 | 21.43 | 0 | 0 | 8 | 80 | 10 | 100 | 12 | 48 | 0 | 0 | 69 | 69 | WAVE 1 | |||
| الشوبك | 2 Visit(s) | Average Score | 3 | 60 | 5 | 100 | 4 | 80 | 6 | 100 | 9 | 90 | 6 | 60 | 4 | 28.57 | 0 | 0 | 8 | 80 | 9 | 90 | 19 | 76 | 0 | 0 | 72 | 72 | WAVE 2 | |||
| الشيدية | 1 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 4 | 66.67 | 10 | 100 | 8 | 80 | 3 | 21.43 | 0 | 0 | 8 | 80 | 8 | 80 | 4 | 16 | 0 | 0 | 56 | 56 | WAVE 1 | |||
| الشيدية | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 4 | 80 | 6 | 100 | 9 | 90 | 7 | 70 | 5 | 35.71 | 0 | 0 | 9 | 90 | 9 | 90 | 17 | 68 | 0 | 0 | 73 | 73 | WAVE 2 | |||
| الطÙيلة | 1 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 3 | 60 | 5 | 83.33 | 7 | 70 | 4 | 40 | 3 | 21.43 | 0 | 0 | 8 | 80 | 4 | 40 | 4 | 16 | 0 | 0 | 45 | 45 | WAVE 1 | |||
| الطÙيلة | 2 Visit(s) | Average Score | 3 | 60 | 4 | 80 | 3 | 60 | 5 | 83.33 | 10 | 100 | 5 | 50 | 2 | 14.29 | 0 | 0 | 10 | 100 | 9 | 90 | 20 | 80 | 0 | 0 | 70 | 70 | WAVE 2 | |||
| العقبة | 1 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 4 | 66.67 | 7 | 70 | 2 | 20 | 6 | 42.86 | 0 | 0 | 8 | 80 | 5 | 50 | 8 | 32 | 0 | 0 | 52 | 52 | WAVE 1 | |||
| العقبة | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 5 | 83.33 | 8 | 80 | 7 | 70 | 3 | 21.43 | 0 | 0 | 10 | 100 | 8 | 80 | 11 | 44 | 0 | 0 | 65 | 65 | WAVE 2 | |||
| Zone: No Zone | ||||||||||||||||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE | ||
| مكتب شارع سليمان النابلسي | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 4 | 80 | 6 | 100 | 8 | 80 | 9 | 90 | 4 | 28.57 | 0 | 0 | 10 | 100 | 9 | 90 | 11 | 44 | 0 | 0 | 71 | 71 | WAVE 1 | |||
| مكتب شارع سليمان النابلسي | 2 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 9 | 64.29 | 0 | 0 | 8 | 80 | 7 | 70 | 17 | 68 | 0 | 0 | 77 | 77 | WAVE 2 | |||
| المركز الرئيسي | 1 Visit(s) | Average Score | 5 | 100 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 8 | 80 | 4 | 28.57 | 0 | 0 | 7 | 70 | 5 | 50 | 4 | 16 | 0 | 0 | 55 | 55 | WAVE 1 | |||
| المركز الرئيسي | 2 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 7 | 70 | 5 | 35.71 | 0 | 0 | 8 | 80 | 6 | 60 | 4 | 16 | 0 | 0 | 54 | 54 | WAVE 2 | |||
| Zone: Other Zone | ||||||||||||||||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE | ||
| بنك القاهرة عمان/سيتي مول | 45 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 4 | 80 | 5 | 83.33 | 8 | 80 | 9 | 90 | 11 | 78.57 | 0 | 0 | 9 | 90 | 8 | 80 | 10 | 40 | 0 | 0 | 73 | 73 | WAVE 1 | |||
| بنك القاهرة عمان/تلاع العلي | 44 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 9 | 90 | 8 | 80 | 6 | 42.86 | 0 | 0 | 9 | 90 | 9 | 90 | 16 | 64 | 0 | 0 | 76 | 76 | WAVE 2 | |||
| Country: Palestine | ||||||||||||||||||||||||||||||||
| Zone: Other Zone | ||||||||||||||||||||||||||||||||
| Branches | Shopper | Date | Time of Visit | External Cleanliness | % | Internal Cleanliness | % | Availability of Advertising | % | General Atmosphere | % | Teller Appearance | % | Teller Communication | % | Product Knowledge | % | Speed of Service | % | Customer Service Appearance | % | Customer Service Communication | % | Product Knowledge | % | Speed of Service | % | Total | % | WAVE | ||
| نابلس | 21 Visit(s) | Average Score | 4 | 80 | 5 | 100 | 5 | 100 | 6 | 100 | 8 | 80 | 9 | 90 | 6 | 42.86 | 0 | 0 | 8 | 80 | 8 | 80 | 7 | 28 | 0 | 0 | 66 | 66 | WAVE 1 | |||
| 0 Visit(s) | Average Score | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | WAVE 2 | ||||