| Wave 1 | Wave 1 (%) | Wave 2 | Wave 2 (%) | ||||
| Country: | |||||||
| Zone: | |||||||
| Branches: | |||||||
| Wave 1 | Wave 1 (%) | Wave 2 | Wave 2 (%) | ||||
| External Cleanliness | 807.5 | 85 | 1102.5 | 74.75 | |||
| Internal Cleanliness | 885.5 | 93.21 | 1329.25 | 90.12 | |||
| Availability of Advertising | 802.5 | 84.47 | 1278 | 86.64 | |||
| General Atmosphere | 977.25 | 85.72 | 1619.5 | 91.5 | |||
| Teller Appearance | 1536 | 80.84 | 2520 | 85.42 | |||
| Teller Communication | 1571.25 | 82.7 | 2301 | 78 | |||
| Product Knowledge | 1646 | 61.88 | 1849 | 44.77 | |||
| Speed of Service | 0 | 0 | 0 | 0 | |||
| Customer Service Appearance | 1569.25 | 82.59 | 2528.25 | 85.7 | |||
| Customer Service Communication | 1324.75 | 69.72 | 2370 | 80.34 | |||
| Product Knowledge | 1624 | 34.19 | 4484 | 60.8 | |||
| Speed of Service | 0 | 0 | 0 | 0 | |||
| Total | 12744 | 67 | 21381.5 | 72 | |||