insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_1","1- Was the IVR system easy to understand and use?","1- هل كان نظام الرد الالي سهل الفهم و الإستخدام");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_2","2-Was the IVR instruction clear and understood?","1- هل كانت التعليمات الخاصة بنظام الرد الآلـي واضحة و مفهومة");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_3n","3-Did the agent welcome you in a proper you (hi)","1 هل قدم الموظف التحية بشكل لائق (مرحباً)");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_5","4-Did the agent mention the bank name","2- هل ذكر الموظف اسم البنك؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_4","5-Did the agent mentions his name clearly","3- هل ذكر الموظف أسمه بشكل واضح");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_6n","6-Did the agent offers help to you (How can I help you ?)","4- هل عرض الموظف المساعدة(تفضل،كيف بقدر أساعدك)");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_7n","7- Did the agent use a clear and understood greeting and with suitable voice tone (not loud or low ,not rapid or slow, gentle and friendly)?","5-هل كانت طريقة تحية الموظف واضحة (نبرة الصوت ليست عالية أو منخفضة،ليست بطيئة أو سريعة،الأسلوب لطيف و لائق)");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_10","8-Did the agent listens to you attentively and patiently and gave you the needed time during the call to ask all your questions?","8-هل استمع لك الموظف بإنتباه وصبر خلال المكالمة و أعطاك الوقت اللازم لطرح اسئلتك؟(لم يقاطعك أو يستعجلك(؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_11","9-Did the agent use a clear and understood language and with suitable voice tone (not loud or low ,not rapid or slow)?","9-هل استخدم الموظف لغة واضحة و مفهومة و نبرة صوت مناسبة (ليست عالية أو منخفضة ، ليست سريعة أو بطيئة ).");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_12","10-was the agent courteous and friendly during the call","10-هل كان الموظف لطيف و مهذب خلال المكالمة ");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_13","11-Did the agent used your title or name during the call?(Sir, madam..Etc).","11-هل استخدم الموظف لقبك أو اسمك خلال المكالمة (سيد،مدام ..الخ) .");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_14","12-Was the agent interactive and provide you with all needed information by him/his self?","21-هل كان الموظف متفاعل و قدم لك معظم المعلومات من تلقاء نفسه ؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_15","13-Did the agent provides you with all needed information in organized way and reasonable sequence","31-هل زودك الموظف بالمعلومات التي تحتاجها بشكل منتظم و بتسلسل معقول؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_16","14-Did the agent used undefined expressions for you? ","14-هل استخدم الموظف مصطلحات بنكية غير مفهومة لك؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_17","15-Did the agent show to you self confidence and was not hesitating about answers? ","15-هل أظهر لك الموظف الثقة بالنفس و عدم التردد بالإجابات؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_18","16-Did the agent put you on hold during your call?","16-هل وضعك الموظف في حالة انتظار خلال مكالمتك");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_19","17-Did the agent apologizes and told you about the reason to put you on hold?","17-هل اعتذر منك الموظف واخبرك عن السبب لوضعك في الانتظار؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_20","18-How many times did the agent put you on hold during the call?","18-كم عدد المرات التي وضعك الموظف بحالة الإنتظار خلال المكالمة؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_21","19-Did the agent understand your queries or confirm it?","19-هل تفهم الموظف طلبك أو أكد عليه؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_22","20-Did the agent asked you the suitable questions for your queries?","20- هل طرح عليك الموظف الأسئلة المناسبة لطلبك؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_23","21-Did the agent asked you if you need any further service before closing the line?","21-هل سالك الموظف عن حاجتك لأي خدمة أخرى قبل أن يغلق الخط؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_24","22-Did the agent end the call in a suitable way(Thanked you for your call, used proper ending statement )?","22-هل أنهـى الموظف المكالمة بشكل لائق(قال شكرا و قدم تحية مناسبة )؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_27","24-Did the agent told you about the service features and specifications spontaneously? ","24- هل اخبرك الموظف بمواصفات و ميزات الخدمة من تلقاء نفسه ؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_28","25-Did the agent told you about the fees and commissions related to this service spontaneously? ","25-هل اخبرك الموظف بالعمولات و الفوائد المتعلقة بالخدمة من تلقاء نفسه ؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_29","26-Did the agent told you with the required documents spontaneously?","26-هل أخبرك الموظف بالوثائق الضرورية من تلقاء نفسه؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_30","27-Did the agent told you how to use the service spontaneously?","27-هل أخبرك الموظف بطريقة استخدام الخدمة من تلقاء نفسه؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_31","28-Did the agent mentioned the service features and specifications correctly and accurate? ","28- هل أخبرك الموظف بمواصفات و ميزات الخدمة بشكل صحيح و دقيق؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_32","29-Did the agent told you with the fees and commissions for this service correctly and accurate ? ","29-هل أخبرك الموظف بالعمولات و الفوائد لهذه الخدمة بشكل صحيح و دقيق؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_33","30-Did the agent told you with the required document correctly and accurate ?","30-هل أخبرك الموظف بالوثائق الضرورية بشكل صحيح و دقيق؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_34","31-Did the agent told you how to use the service correctly and accurate ?","31-هل اخبرك الموظف بكيفية استخدام الخدمة بشكل صحيح و دقيق؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_35","32-Did the agent cross sell/up new products or services or offers?","32-هل عرض عليك الموظف أحدث المنتجات أو الخدمات أو العروض؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_36","33-If required, did the agent offers on you to visit the nearest branch from your home for more information?","33-إذا استدعى الأمر ،هل عرض عليك الموظف أن تقوم بزيارة أحد الفروع (اقرب فرع من مكان سكنك )للحصول على مزيد من المعلومات ؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_37","34-What was the sum of calls until you can reach the agent?","34- كم هو مجموع عدد محاولات الإتصال حتى استطعت التكلم مع الموظف؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_38","35-How many times did the phone ring in the successful call until you reach the agent?","35-كم مرة رن الهاتف في المكالمة الناجحة حتى تمكنت من الوصول و التحدث مع الموظف؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_39","36-Waiting time :","36-مدة الإنتظار :");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_40","37-(If required )Were you transferred easily to the specialized department? ","37-(إذا احتاج الأمر)هل كانت عملية التحويل للجهة المختصة سهلة ومناسبة )؟");
Field 'dat_function' doesn't have a default value
insert into bank_call_data_w2 (dfield,dcaption,dcaption_ar) values ("bvar_41","38-What was the duration time you spent while talking with the agent ?","38-ما هو مجموع الوقت الذي قضيته في التكلم مع الموظف؟");
Field 'dat_function' doesn't have a default value