Serial No. Shopper Branch Date of Visit Timing Week Day Greeting / Welcome (%) Product Materials (%) Service Quality (%) Cleanliness (%) Maintenance (%) TOTAL (%) W1. W2. W3. W4. W5. W6. W7. W8. W9. W10. W11. P1. P2. P3. P4. P5. P6. P7. P8. P9. P10. P11. S1. S2. C1. C2. C3. C4. C5. C6. C7. M1. M2. M3. M4.