Serial No. Shopper Branch Date of Visit Timing Week Day Greeting / Welcome (%) Product Materials (%) Service Quality (%) Service Handling (%) Cleanliness (%) Maintenance (%) TOTAL (%) W1. W2. W3. W4. W5. W6. W7. W8. PM1. PM2. PM3. SQ1. SQ2. SQ3. SQ4. S1. S2. C1. C2. C3. C4. C5. C6. C7. M1. M2. M3. M4.