Company: Adnoc
Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 1177
Sample Size: 8
| Questions | Total Samples | 773-Al Faqaa-Dubai/AA Rd | 774-Masakin-Dubai Rd | |||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||
| ar | 3 | 37.5% | 2 | 50 | 1 | 25 |
| en | 5 | 62.5% | 2 | 50 | 3 | 75 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Company | ||||||
| Adnoc | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Shopper ID | ||||||
| 1 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 128 | 2 | 25% | 2 | 50 | 0 | 0 |
| 158 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 261 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 1060 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 1061 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2028 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Serial No | ||||||
| 0233 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 0237 | 2 | 25% | 1 | 25 | 1 | 25 |
| 0241 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 0248 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 0252 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 559 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 672 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Operator Code | ||||||
| 5051 | 3 | 37.5% | 1 | 25 | 2 | 50 |
| 9001 | 2 | 25% | 1 | 25 | 1 | 25 |
| basma | 2 | 25% | 1 | 25 | 1 | 25 |
| ساره | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Emirate | ||||||
| Abu Dhabi | 7 | 87.5% | 3 | 75 | 4 | 100 |
| Al Ain | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Site ID | ||||||
| 20 | 4 | 50% | 4 | 100 | 0 | 0 |
| 21 | 4 | 50% | 0 | 0 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Number of Staff | ||||||
| 1 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2 | 7 | 87.5% | 3 | 75 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| CSA Name | ||||||
| JASEER | 1 | 12.5% | 1 | 25 | 0 | 0 |
| MOHIDEEN | 1 | 12.5% | 0 | 0 | 1 | 25 |
| X | 1 | 12.5% | 0 | 0 | 1 | 25 |
| cant read the name | 4 | 50% | 2 | 50 | 2 | 50 |
| لا استطيع قراءه الاسم | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| CSA Number | ||||||
| 8 | 100% | 4 | 100 | 4 | 100 | |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Gender | ||||||
| Male | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Height | ||||||
| Tall | 2 | 25% | 2 | 50 | 0 | 0 |
| Medium | 5 | 62.5% | 2 | 50 | 3 | 75 |
| Short | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Built | ||||||
| Thin | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Medium | 5 | 62.5% | 2 | 50 | 3 | 75 |
| Fat | 2 | 25% | 1 | 25 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Spectacles | ||||||
| No | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Beard | ||||||
| No | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Mustache | ||||||
| Yes | 2 | 25% | 1 | 25 | 1 | 25 |
| No | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Ethnic Groups | ||||||
| Filipino | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Indian | 7 | 87.5% | 4 | 100 | 3 | 75 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Other Ethnic Groups | ||||||
| 8 | 100% | 4 | 100 | 4 | 100 | |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Date | ||||||
| 2011-11-18 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2011-12-14 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-02-29 | 2 | 25% | 1 | 25 | 1 | 25 |
| 2012-06-12 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-06-26 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-08-30 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-10-08 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Amount | ||||||
| 10.25 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 15.00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 15.25 | 2 | 25% | 1 | 25 | 1 | 25 |
| 16.50 | 2 | 25% | 0 | 0 | 2 | 50 |
| 19.75 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 21.50 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Number of Vehicles | ||||||
| 0 | 6 | 75% | 3 | 75 | 3 | 75 |
| 2 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 6 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Time In | ||||||
| 2011-11-18 21:15:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2011-12-14 17:25:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-02-29 13:29:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-02-29 18:31:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-06-12 12:20:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-06-26 10:37:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-08-30 20:56:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-10-08 11:18:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Time Out | ||||||
| 2011-11-18 21:25:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2011-12-14 17:37:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-02-29 13:37:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-02-29 18:40:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-06-12 12:35:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-06-26 10:43:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-08-30 21:05:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-10-08 11:25:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Time of Visit | ||||||
| 10:01-13:00 | 3 | 37.5% | 1 | 25 | 2 | 50 |
| 13:01-17:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 17:01-20:00 | 2 | 25% | 0 | 0 | 2 | 50 |
| 20:01-24:00 | 2 | 25% | 2 | 50 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 1. Were the automatic doors colsed and the door and side glass push / pull bars or | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present) | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 2a. Were doors and windows free of fingerprints ? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 2b. Were doors and windows free of smudges, spots and streaks ? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present) | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ? | ||||||
| Yes | 1 | 12.5% | 1 | 25 | 0 | 0 |
| No | 7 | 87.5% | 3 | 75 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| كانت باهته | 1 | 12.5% | 1 | 25% | 0 | 0% |
| 3a. Were advertising material, Pictures and menu strips on menu board faded ? | ||||||
| No | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 3b. Were advertising material, Pictures and menu strips on menu board torn ? | ||||||
| No | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 3c. Were advertising material, Pictures and menu strips on menu board smudged ? | ||||||
| No | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 4a. Were counters, display cases, self-service areas and dispensers clean ? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 5. Was there any smell of rotten stuff? | ||||||
| No | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| لايوجد Ø±ÙˆØ§Ø¦Ø Ùاسده | 1 | 12.5% | 1 | 25% | 0 | 0% |
| 6. Were there any flies visible in the store or in the eating area? | ||||||
| No | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| لايوجد اي نوع من الØشرات | 1 | 12.5% | 1 | 25% | 0 | 0% |
| 7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments) | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 9. Were tables and chairs well maintained and unbroken? | ||||||
| Yes | 7 | 87.5% | 3 | 75 | 4 | 100 |
| NA | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| No tables and chairs | 1 | 12.5% | 1 | 25% | 0 | 0% |
| 10. Was the temperature reasonably comfortable? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 11. Were door mats in good condition? | ||||||
| Yes | 7 | 87.5% | 3 | 75 | 4 | 100 |
| NA | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| No door mat | 1 | 12.5% | 1 | 25% | 0 | 0% |
| 12. Were lights turned on at dusk or sunset and during bad weather? | ||||||
| Yes | 4 | 50% | 2 | 50 | 2 | 50 |
| NA | 4 | 50% | 2 | 50 | 2 | 50 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 13. Were trash / Grease containers clean and dumpster Lids closed? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 14. Were you greeted with a smile when you entered the store? | ||||||
| Yes | 6 | 75% | 2 | 50 | 4 | 100 |
| No | 2 | 25% | 2 | 50 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| No greetings or did not wish | 2 | 25% | 2 | 50% | 0 | 0% |
| 15. Did they request customers to quit smoking? | ||||||
| NA | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 16. Did he thank you as you were leaving? | ||||||
| Yes | 7 | 87.5% | 3 | 75 | 4 | 100 |
| No | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| No farewell greeting or no thank you when leaving | 1 | 12.5% | 1 | 25% | 0 | 0% |
| 17. Was the staff presentable and well groomed? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 18. Was he / she able to communicate to customer? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 19. Was the staff wearing visible nametag? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| Could not read the name or not clear or not visible or small letters so not visible | 3 | 37.5% | 1 | 25% | 2 | 50% |
| لا استطيع قراءة الاسم | 1 | 12.5% | 1 | 25% | 0 | 0% |
| لا استطيع قراءه الاسم | 1 | 12.5% | 1 | 25% | 0 | 0% |
| لم استطيع قراءة الاسم | 1 | 12.5% | 0 | 0% | 1 | 25% |
| 20. Was staff courteous / friendly? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 21. Were the items and ingredients you ordered available for purchase? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 22. Did the staff scan all the purchased items? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 23. Did the staff place food and nonfood item in a separate carry bags? | ||||||
| Yes | 7 | 87.5% | 3 | 75 | 4 | 100 |
| NA | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 24. Were you charged the correct amount? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 25. Were you offered a receipt voluntarily? | ||||||
| Yes | 7 | 87.5% | 4 | 100 | 3 | 75 |
| No | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| لم يعرض علي وصل استلام | 1 | 12.5% | 0 | 0% | 1 | 25% |
| 26. Were you given the correct change? | ||||||
| Yes | 6 | 75% | 2 | 50 | 4 | 100 |
| NA | 2 | 25% | 2 | 50 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |