Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 1177

Sample Size:  8

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 3 37.5% 1 50% 0 0% 0 0% 2 100%
en 5 62.5% 1 50% 2 100% 2 100% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Shopper ID                    
1 1 12.5% 0 0% 1 50% 0 0% 0 0%
128 2 25% 1 50% 1 50% 0 0% 0 0%
158 1 12.5% 1 50% 0 0% 0 0% 0 0%
261 1 12.5% 0 0% 0 0% 1 50% 0 0%
1060 1 12.5% 0 0% 0 0% 0 0% 1 50%
1061 1 12.5% 0 0% 0 0% 0 0% 1 50%
2028 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Serial No                    
0233 1 12.5% 0 0% 1 50% 0 0% 0 0%
0237 2 25% 0 0% 1 50% 1 50% 0 0%
0241 1 12.5% 0 0% 0 0% 1 50% 0 0%
0248 1 12.5% 0 0% 0 0% 0 0% 1 50%
0252 1 12.5% 0 0% 0 0% 0 0% 1 50%
559 1 12.5% 1 50% 0 0% 0 0% 0 0%
672 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Operator Code                    
5051 3 37.5% 1 50% 0 0% 0 0% 2 100%
9001 2 25% 0 0% 0 0% 2 100% 0 0%
basma 2 25% 0 0% 2 100% 0 0% 0 0%
ساره 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Emirate                    
Abu Dhabi 7 87.5% 2 100% 2 100% 2 100% 1 50%
Al Ain 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Site ID                    
20 4 50% 1 50% 1 50% 1 50% 1 50%
21 4 50% 1 50% 1 50% 1 50% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Number of Staff                    
1 1 12.5% 0 0% 0 0% 1 50% 0 0%
2 7 87.5% 2 100% 2 100% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
CSA Name                    
JASEER 1 12.5% 0 0% 0 0% 0 0% 1 50%
MOHIDEEN 1 12.5% 1 50% 0 0% 0 0% 0 0%
X 1 12.5% 0 0% 0 0% 0 0% 1 50%
cant read the name 4 50% 0 0% 2 100% 2 100% 0 0%
لا استطيع قراءه الاسم 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
CSA Number                    
8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Gender                    
Male 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Height                    
Tall 2 25% 0 0% 1 50% 0 0% 1 50%
Medium 5 62.5% 2 100% 0 0% 2 100% 1 50%
Short 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Built                    
Thin 1 12.5% 1 50% 0 0% 0 0% 0 0%
Medium 5 62.5% 1 50% 1 50% 1 50% 2 100%
Fat 2 25% 0 0% 1 50% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Spectacles                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Beard                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 2 25% 0 0% 2 100% 0 0% 0 0%
No 6 75% 2 100% 0 0% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Filipino 1 12.5% 0 0% 0 0% 1 50% 0 0%
Indian 7 87.5% 2 100% 2 100% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Date                    
2011-11-18 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-12-14 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-29 2 25% 0 0% 2 100% 0 0% 0 0%
2012-06-12 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-26 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-30 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-10-08 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Amount                    
10.25 1 12.5% 1 50% 0 0% 0 0% 0 0%
15.00 1 12.5% 0 0% 0 0% 1 50% 0 0%
15.25 2 25% 0 0% 1 50% 0 0% 1 50%
16.50 2 25% 1 50% 0 0% 0 0% 1 50%
19.75 1 12.5% 0 0% 1 50% 0 0% 0 0%
21.50 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
0 6 75% 0 0% 2 100% 2 100% 2 100%
2 1 12.5% 1 50% 0 0% 0 0% 0 0%
6 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time In                    
2011-11-18 21:15:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-12-14 17:25:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-29 13:29:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-02-29 18:31:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-12 12:20:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-26 10:37:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-30 20:56:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-10-08 11:18:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time Out                    
2011-11-18 21:25:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-12-14 17:37:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-29 13:37:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-02-29 18:40:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-12 12:35:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-26 10:43:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-30 21:05:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-10-08 11:25:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time of Visit                    
10:01-13:00 3 37.5% 0 0% 0 0% 2 100% 1 50%
13:01-17:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
17:01-20:00 2 25% 1 50% 1 50% 0 0% 0 0%
20:01-24:00 2 25% 1 50% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
2a. Were doors and windows free of fingerprints ?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
Yes 1 12.5% 1 50% 0 0% 0 0% 0 0%
No 7 87.5% 1 50% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
كانت باهته 1 12.5% 1 50% 0 0% 0 0% 0 0%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
5. Was there any smell of rotten stuff?                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
لايوجد روائح فاسده 1 12.5% 1 50% 0 0% 0 0% 0 0%
6. Were there any flies visible in the store or in the eating area?                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
لايوجد اي نوع من الحشرات 1 12.5% 1 50% 0 0% 0 0% 0 0%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 7 87.5% 2 100% 2 100% 2 100% 1 50%
NA 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
No tables and chairs 1 12.5% 0 0% 0 0% 0 0% 1 50%
10. Was the temperature reasonably comfortable?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
11. Were door mats in good condition?                    
Yes 7 87.5% 2 100% 2 100% 2 100% 1 50%
NA 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
No door mat 1 12.5% 0 0% 0 0% 0 0% 1 50%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 4 50% 2 100% 1 50% 0 0% 1 50%
NA 4 50% 0 0% 1 50% 2 100% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 6 75% 2 100% 2 100% 1 50% 1 50%
No 2 25% 0 0% 0 0% 1 50% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
No greetings or did not wish 2 25% 0 0% 0 0% 1 50% 1 50%
15. Did they request customers to quit smoking?                    
NA 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
16. Did he thank you as you were leaving?                    
Yes 7 87.5% 2 100% 2 100% 2 100% 1 50%
No 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
No farewell greeting or no thank you when leaving 1 12.5% 0 0% 0 0% 0 0% 1 50%
17. Was the staff presentable and well groomed?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
18. Was he / she able to communicate to customer?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
19. Was the staff wearing visible nametag?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 3 37.5% 0 0% 0 0% 2 100% 1 50%
لا استطيع قراءة الاسم 1 12.5% 0 0% 1 50% 0 0% 0 0%
لا استطيع قراءه الاسم 1 12.5% 1 50% 0 0% 0 0% 0 0%
لم استطيع قراءة الاسم 1 12.5% 0 0% 1 50% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
22. Did the staff scan all the purchased items?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 7 87.5% 2 100% 2 100% 1 50% 2 100%
NA 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
24. Were you charged the correct amount?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
25. Were you offered a receipt voluntarily?                    
Yes 7 87.5% 2 100% 1 50% 2 100% 2 100%
No 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
لم يعرض علي وصل استلام 1 12.5% 0 0% 1 50% 0 0% 0 0%
26. Were you given the correct change?                    
Yes 6 75% 2 100% 1 50% 1 50% 2 100%
NA 2 25% 0 0% 1 50% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%