Company: Adnoc
Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 1377
Sample Size: 15
| Questions | Total Samples | 886-Souq Al Jumaa | 785-Al Aqa | 885-Al Muhallab | ||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||
| ar | 3 | 20% | 1 | 20 | 1 | 20 | 1 | 20 |
| en | 12 | 80% | 4 | 80 | 4 | 80 | 4 | 80 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Company | ||||||||
| Adnoc | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Shopper ID | ||||||||
| 123 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 126 | 2 | 13.33% | 0 | 0 | 2 | 40 | 0 | 0 |
| 130 | 3 | 20% | 1 | 20 | 0 | 0 | 2 | 40 |
| 157 | 2 | 13.33% | 0 | 0 | 1 | 20 | 1 | 20 |
| 2012 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2021 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 2028 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2031 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 2032 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 2036 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 2105 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Serial No | ||||||||
| 0350 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 0356 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 0396 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 0427 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 0431 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 0445 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 0449 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 0450 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 0471 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 0474 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 157 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 361 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 370 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 401 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 405 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Operator Code | ||||||||
| 2 | 13.33% | 0 | 0 | 1 | 20 | 1 | 20 | |
| 15 | 2 | 13.33% | 0 | 0 | 1 | 20 | 1 | 20 |
| 3404 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 3409 | 3 | 20% | 1 | 20 | 1 | 20 | 1 | 20 |
| 9001 | 4 | 26.67% | 2 | 40 | 1 | 20 | 1 | 20 |
| basma | 3 | 20% | 1 | 20 | 1 | 20 | 1 | 20 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Emirate | ||||||||
| Fujairah | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Site ID | ||||||||
| 30 | 5 | 33.33% | 0 | 0 | 5 | 100 | 0 | 0 |
| 95 | 5 | 33.33% | 0 | 0 | 0 | 0 | 5 | 100 |
| 96 | 5 | 33.33% | 5 | 100 | 0 | 0 | 0 | 0 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Number of Staff | ||||||||
| 1 | 6 | 40% | 2 | 40 | 1 | 20 | 3 | 60 |
| 2 | 6 | 40% | 2 | 40 | 4 | 80 | 0 | 0 |
| 3 | 3 | 20% | 1 | 20 | 0 | 0 | 2 | 40 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| CSA Name | ||||||||
| MOHD SAID | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| SUKUMAR | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| aldrek | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| cant read the name | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| krestfr | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| mohd | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| rafi | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| rafy | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| shruwen | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| slah aldein | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| soren | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| tragan | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| شري Ùين | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| لا استطيع قراءه الاسم | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| لايستطيع قراءه الاسم | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| CSA Number | ||||||||
| 7 | 46.67% | 3 | 60 | 2 | 40 | 2 | 40 | |
| 10915 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 10936 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 11123 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 11389 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 6800 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 7733 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 9779 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 9929 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Gender | ||||||||
| Male | 14 | 93.33% | 5 | 100 | 5 | 100 | 4 | 80 |
| Female | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Height | ||||||||
| Tall | 5 | 33.33% | 2 | 40 | 1 | 20 | 2 | 40 |
| Medium | 8 | 53.33% | 2 | 40 | 3 | 60 | 3 | 60 |
| Short | 2 | 13.33% | 1 | 20 | 1 | 20 | 0 | 0 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Built | ||||||||
| Thin | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| Medium | 11 | 73.33% | 3 | 60 | 4 | 80 | 4 | 80 |
| Fat | 3 | 20% | 2 | 40 | 1 | 20 | 0 | 0 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Spectacles | ||||||||
| No | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Beard | ||||||||
| Yes | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| No | 14 | 93.33% | 4 | 80 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Mustache | ||||||||
| Yes | 6 | 40% | 2 | 40 | 3 | 60 | 1 | 20 |
| No | 9 | 60% | 3 | 60 | 2 | 40 | 4 | 80 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Ethnic Groups | ||||||||
| Filipino | 4 | 26.67% | 2 | 40 | 1 | 20 | 1 | 20 |
| Indian | 8 | 53.33% | 2 | 40 | 4 | 80 | 2 | 40 |
| Pakistan | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| Philipino | 2 | 13.33% | 1 | 20 | 0 | 0 | 1 | 20 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Other Ethnic Groups | ||||||||
| 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 | |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Date | ||||||||
| 2011-10-07 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 2011-11-03 | 2 | 13.33% | 0 | 0 | 1 | 20 | 1 | 20 |
| 2011-11-06 | 2 | 13.33% | 0 | 0 | 1 | 20 | 1 | 20 |
| 2012-02-18 | 2 | 13.33% | 0 | 0 | 1 | 20 | 1 | 20 |
| 2012-03-06 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-06-25 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-06-26 | 3 | 20% | 1 | 20 | 1 | 20 | 1 | 20 |
| 2012-08-10 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-08-12 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-09-21 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Amount | ||||||||
| 14.50 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 15.00 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 15.75 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 16.25 | 2 | 13.33% | 1 | 20 | 0 | 0 | 1 | 20 |
| 17.00 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 17.50 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 18.75 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 19.75 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 23.50 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 25.00 | 3 | 20% | 1 | 20 | 2 | 40 | 0 | 0 |
| 29.25 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 33.00 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Number of Vehicles | ||||||||
| 0 | 10 | 66.67% | 4 | 80 | 3 | 60 | 3 | 60 |
| 1 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 3 | 2 | 13.33% | 1 | 20 | 1 | 20 | 0 | 0 |
| 5 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 8 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Time In | ||||||||
| 2011-10-07 22:00:00 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 2011-11-03 14:20:00 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2011-11-03 14:40:00 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 2011-11-06 20:39:00 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 2011-11-06 21:55:00 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-02-18 18:27:00 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-02-18 19:23:00 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-03-06 14:23:00 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-06-25 09:55:00 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-06-26 12:30:00 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-06-26 13:40:00 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-06-26 14:20:00 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-08-10 16:25:00 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-08-12 14:10:00 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-09-21 21:26:00 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Time Out | ||||||||
| 2011-10-07 22:12:00 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 2011-11-03 14:30:00 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2011-11-03 14:50:00 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 2011-11-06 20:46:00 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 2011-11-06 22:09:00 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-02-18 18:38:00 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-02-18 19:32:00 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-03-06 14:37:00 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-06-25 10:02:00 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-06-26 12:35:00 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-06-26 13:50:00 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-06-26 14:35:00 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-08-10 16:30:00 | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-08-12 14:15:00 | 1 | 6.67% | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-09-21 21:36:00 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Time of Visit | ||||||||
| 07:00-10:00 | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| 10:01-13:00 | 2 | 13.33% | 0 | 0 | 1 | 20 | 1 | 20 |
| 13:01-17:00 | 6 | 40% | 2 | 40 | 2 | 40 | 2 | 40 |
| 17:01-20:00 | 2 | 13.33% | 0 | 0 | 1 | 20 | 1 | 20 |
| 20:01-24:00 | 4 | 26.67% | 2 | 40 | 1 | 20 | 1 | 20 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 1. Were the automatic doors colsed and the door and side glass push / pull bars or | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present) | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 2a. Were doors and windows free of fingerprints ? | ||||||||
| Yes | 10 | 66.67% | 4 | 80 | 3 | 60 | 3 | 60 |
| Total | 10 | 100% | 4 | 100% | 3 | 100% | 3 | 100% |
| 2b. Were doors and windows free of smudges, spots and streaks ? | ||||||||
| Yes | 10 | 66.67% | 4 | 80 | 3 | 60 | 3 | 60 |
| Total | 10 | 100% | 4 | 100% | 3 | 100% | 3 | 100% |
| 2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present) | ||||||||
| Yes | 10 | 66.67% | 4 | 80 | 3 | 60 | 3 | 60 |
| Total | 10 | 100% | 4 | 100% | 3 | 100% | 3 | 100% |
| 3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ? | ||||||||
| Yes | 1 | 6.67% | 1 | 20 | 0 | 0 | 0 | 0 |
| No | 14 | 93.33% | 4 | 80 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||
| قوائم الطعام يوجد بها تشققات | 1 | 6.67% | 1 | 20% | 0 | 0% | 0 | 0% |
| 3a. Were advertising material, Pictures and menu strips on menu board faded ? | ||||||||
| No | 10 | 66.67% | 4 | 80 | 3 | 60 | 3 | 60 |
| Total | 10 | 100% | 4 | 100% | 3 | 100% | 3 | 100% |
| 3b. Were advertising material, Pictures and menu strips on menu board torn ? | ||||||||
| No | 10 | 66.67% | 4 | 80 | 3 | 60 | 3 | 60 |
| Total | 10 | 100% | 4 | 100% | 3 | 100% | 3 | 100% |
| 3c. Were advertising material, Pictures and menu strips on menu board smudged ? | ||||||||
| No | 10 | 66.67% | 4 | 80 | 3 | 60 | 3 | 60 |
| Total | 10 | 100% | 4 | 100% | 3 | 100% | 3 | 100% |
| 4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 4a. Were counters, display cases, self-service areas and dispensers clean ? | ||||||||
| Yes | 10 | 66.67% | 4 | 80 | 3 | 60 | 3 | 60 |
| Total | 10 | 100% | 4 | 100% | 3 | 100% | 3 | 100% |
| 4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||||
| Yes | 10 | 66.67% | 4 | 80 | 3 | 60 | 3 | 60 |
| Total | 10 | 100% | 4 | 100% | 3 | 100% | 3 | 100% |
| 5. Was there any smell of rotten stuff? | ||||||||
| No | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||
| لايوجد Ø±ÙˆØ§Ø¦Ø Ùاسده | 2 | 13.33% | 0 | 0% | 1 | 20% | 1 | 20% |
| 6. Were there any flies visible in the store or in the eating area? | ||||||||
| No | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||
| لايوجد اي نوع من الØشرات | 2 | 13.33% | 0 | 0% | 1 | 20% | 1 | 20% |
| 7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments) | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period? | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 9. Were tables and chairs well maintained and unbroken? | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 10. Was the temperature reasonably comfortable? | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 11. Were door mats in good condition? | ||||||||
| Yes | 14 | 93.33% | 5 | 100 | 5 | 100 | 4 | 80 |
| NA | 1 | 6.67% | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 12. Were lights turned on at dusk or sunset and during bad weather? | ||||||||
| Yes | 6 | 40% | 2 | 40 | 2 | 40 | 2 | 40 |
| NA | 9 | 60% | 3 | 60 | 3 | 60 | 3 | 60 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 13. Were trash / Grease containers clean and dumpster Lids closed? | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 14. Were you greeted with a smile when you entered the store? | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 15. Did they request customers to quit smoking? | ||||||||
| NA | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 16. Did he thank you as you were leaving? | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 17. Was the staff presentable and well groomed? | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 18. Was he / she able to communicate to customer? | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 19. Was the staff wearing visible nametag? | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||
| rafi | 1 | 6.67% | 1 | 20% | 0 | 0% | 0 | 0% |
| لم استطع قراءته | 1 | 6.67% | 0 | 0% | 1 | 20% | 0 | 0% |
| Ù…Øمد | 1 | 6.67% | 0 | 0% | 0 | 0% | 1 | 20% |
| 20. Was staff courteous / friendly? | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 21. Were the items and ingredients you ordered available for purchase? | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 22. Did the staff scan all the purchased items? | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 23. Did the staff place food and nonfood item in a separate carry bags? | ||||||||
| Yes | 12 | 80% | 4 | 80 | 3 | 60 | 5 | 100 |
| NA | 3 | 20% | 1 | 20 | 2 | 40 | 0 | 0 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 24. Were you charged the correct amount? | ||||||||
| Yes | 15 | 100% | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 25. Were you offered a receipt voluntarily? | ||||||||
| Yes | 12 | 80% | 4 | 80 | 4 | 80 | 4 | 80 |
| No | 3 | 20% | 1 | 20 | 1 | 20 | 1 | 20 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||
| I had to ask for the reciept | 2 | 13.33% | 1 | 20% | 0 | 0% | 1 | 20% |
| لم يعرض علي وصل استلام | 1 | 6.67% | 0 | 0% | 1 | 20% | 0 | 0% |
| 26. Were you given the correct change? | ||||||||
| Yes | 12 | 80% | 4 | 80 | 3 | 60 | 5 | 100 |
| NA | 3 | 20% | 1 | 20 | 2 | 40 | 0 | 0 |
| Total | 15 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |