Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 1377

Sample Size:  15

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 3 20% 3 60% 0 0% 0 0% 0 0%
en 12 80% 2 40% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Company                    
Adnoc 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Shopper ID                    
123 1 6.67% 0 0% 0 0% 1 25% 0 0%
126 2 13.33% 1 20% 1 33.33% 0 0% 0 0%
130 3 20% 2 40% 0 0% 1 25% 0 0%
157 2 13.33% 2 40% 0 0% 0 0% 0 0%
2012 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
2021 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
2028 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
2031 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
2032 1 6.67% 0 0% 0 0% 1 25% 0 0%
2036 1 6.67% 0 0% 0 0% 1 25% 0 0%
2105 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Serial No                    
0350 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
0356 1 6.67% 0 0% 0 0% 1 25% 0 0%
0396 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
0427 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
0431 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
0445 1 6.67% 0 0% 0 0% 1 25% 0 0%
0449 1 6.67% 0 0% 0 0% 1 25% 0 0%
0450 1 6.67% 0 0% 0 0% 1 25% 0 0%
0471 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
0474 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
157 1 6.67% 1 20% 0 0% 0 0% 0 0%
361 1 6.67% 1 20% 0 0% 0 0% 0 0%
370 1 6.67% 1 20% 0 0% 0 0% 0 0%
401 1 6.67% 1 20% 0 0% 0 0% 0 0%
405 1 6.67% 1 20% 0 0% 0 0% 0 0%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Operator Code                    
2 13.33% 2 40% 0 0% 0 0% 0 0%
15 2 13.33% 2 40% 0 0% 0 0% 0 0%
3404 1 6.67% 1 20% 0 0% 0 0% 0 0%
3409 3 20% 0 0% 0 0% 0 0% 3 100%
9001 4 26.67% 0 0% 0 0% 4 100% 0 0%
basma 3 20% 0 0% 3 100% 0 0% 0 0%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Emirate                    
Fujairah 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Site ID                    
30 5 33.33% 2 40% 1 33.33% 1 25% 1 33.33%
95 5 33.33% 2 40% 1 33.33% 1 25% 1 33.33%
96 5 33.33% 1 20% 1 33.33% 2 50% 1 33.33%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Number of Staff                    
1 6 40% 1 20% 3 100% 0 0% 2 66.67%
2 6 40% 2 40% 0 0% 3 75% 1 33.33%
3 3 20% 2 40% 0 0% 1 25% 0 0%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
CSA Name                    
MOHD SAID 1 6.67% 1 20% 0 0% 0 0% 0 0%
SUKUMAR 1 6.67% 1 20% 0 0% 0 0% 0 0%
aldrek 1 6.67% 0 0% 0 0% 1 25% 0 0%
cant read the name 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
krestfr 1 6.67% 0 0% 0 0% 1 25% 0 0%
mohd 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
rafi 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
rafy 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
shruwen 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
slah aldein 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
soren 1 6.67% 0 0% 0 0% 1 25% 0 0%
tragan 1 6.67% 0 0% 0 0% 1 25% 0 0%
شري فين 1 6.67% 1 20% 0 0% 0 0% 0 0%
لا استطيع قراءه الاسم 1 6.67% 1 20% 0 0% 0 0% 0 0%
لايستطيع قراءه الاسم 1 6.67% 1 20% 0 0% 0 0% 0 0%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
CSA Number                    
7 46.67% 3 60% 3 100% 1 25% 0 0%
10915 1 6.67% 0 0% 0 0% 1 25% 0 0%
10936 1 6.67% 1 20% 0 0% 0 0% 0 0%
11123 1 6.67% 0 0% 0 0% 1 25% 0 0%
11389 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
6800 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
7733 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
9779 1 6.67% 1 20% 0 0% 0 0% 0 0%
9929 1 6.67% 0 0% 0 0% 1 25% 0 0%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Gender                    
Male 14 93.33% 4 80% 3 100% 4 100% 3 100%
Female 1 6.67% 1 20% 0 0% 0 0% 0 0%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Height                    
Tall 5 33.33% 0 0% 2 66.67% 1 25% 2 66.67%
Medium 8 53.33% 5 100% 1 33.33% 1 25% 1 33.33%
Short 2 13.33% 0 0% 0 0% 2 50% 0 0%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Built                    
Thin 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
Medium 11 73.33% 5 100% 2 66.67% 2 50% 2 66.67%
Fat 3 20% 0 0% 0 0% 2 50% 1 33.33%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Spectacles                    
No 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Beard                    
Yes 1 6.67% 0 0% 0 0% 1 25% 0 0%
No 14 93.33% 5 100% 3 100% 3 75% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Mustache                    
Yes 6 40% 1 20% 2 66.67% 2 50% 1 33.33%
No 9 60% 4 80% 1 33.33% 2 50% 2 66.67%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Ethnic Groups                    
Filipino 4 26.67% 0 0% 0 0% 3 75% 1 33.33%
Indian 8 53.33% 2 40% 3 100% 1 25% 2 66.67%
Pakistan 1 6.67% 1 20% 0 0% 0 0% 0 0%
Philipino 2 13.33% 2 40% 0 0% 0 0% 0 0%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Other Ethnic Groups                    
15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Date                    
2011-10-07 1 6.67% 1 20% 0 0% 0 0% 0 0%
2011-11-03 2 13.33% 2 40% 0 0% 0 0% 0 0%
2011-11-06 2 13.33% 2 40% 0 0% 0 0% 0 0%
2012-02-18 2 13.33% 0 0% 2 66.67% 0 0% 0 0%
2012-03-06 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
2012-06-25 1 6.67% 0 0% 0 0% 1 25% 0 0%
2012-06-26 3 20% 0 0% 0 0% 3 75% 0 0%
2012-08-10 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
2012-08-12 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
2012-09-21 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Amount                    
14.50 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
15.00 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
15.75 1 6.67% 1 20% 0 0% 0 0% 0 0%
16.25 2 13.33% 0 0% 1 33.33% 1 25% 0 0%
17.00 1 6.67% 1 20% 0 0% 0 0% 0 0%
17.50 1 6.67% 0 0% 0 0% 1 25% 0 0%
18.75 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
19.75 1 6.67% 1 20% 0 0% 0 0% 0 0%
23.50 1 6.67% 1 20% 0 0% 0 0% 0 0%
25.00 3 20% 1 20% 1 33.33% 1 25% 0 0%
29.25 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
33.00 1 6.67% 0 0% 0 0% 1 25% 0 0%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Number of Vehicles                    
0 10 66.67% 0 0% 3 100% 4 100% 3 100%
1 1 6.67% 1 20% 0 0% 0 0% 0 0%
3 2 13.33% 2 40% 0 0% 0 0% 0 0%
5 1 6.67% 1 20% 0 0% 0 0% 0 0%
8 1 6.67% 1 20% 0 0% 0 0% 0 0%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Time In                    
2011-10-07 22:00:00 1 6.67% 1 20% 0 0% 0 0% 0 0%
2011-11-03 14:20:00 1 6.67% 1 20% 0 0% 0 0% 0 0%
2011-11-03 14:40:00 1 6.67% 1 20% 0 0% 0 0% 0 0%
2011-11-06 20:39:00 1 6.67% 1 20% 0 0% 0 0% 0 0%
2011-11-06 21:55:00 1 6.67% 1 20% 0 0% 0 0% 0 0%
2012-02-18 18:27:00 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
2012-02-18 19:23:00 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
2012-03-06 14:23:00 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
2012-06-25 09:55:00 1 6.67% 0 0% 0 0% 1 25% 0 0%
2012-06-26 12:30:00 1 6.67% 0 0% 0 0% 1 25% 0 0%
2012-06-26 13:40:00 1 6.67% 0 0% 0 0% 1 25% 0 0%
2012-06-26 14:20:00 1 6.67% 0 0% 0 0% 1 25% 0 0%
2012-08-10 16:25:00 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
2012-08-12 14:10:00 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
2012-09-21 21:26:00 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Time Out                    
2011-10-07 22:12:00 1 6.67% 1 20% 0 0% 0 0% 0 0%
2011-11-03 14:30:00 1 6.67% 1 20% 0 0% 0 0% 0 0%
2011-11-03 14:50:00 1 6.67% 1 20% 0 0% 0 0% 0 0%
2011-11-06 20:46:00 1 6.67% 1 20% 0 0% 0 0% 0 0%
2011-11-06 22:09:00 1 6.67% 1 20% 0 0% 0 0% 0 0%
2012-02-18 18:38:00 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
2012-02-18 19:32:00 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
2012-03-06 14:37:00 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
2012-06-25 10:02:00 1 6.67% 0 0% 0 0% 1 25% 0 0%
2012-06-26 12:35:00 1 6.67% 0 0% 0 0% 1 25% 0 0%
2012-06-26 13:50:00 1 6.67% 0 0% 0 0% 1 25% 0 0%
2012-06-26 14:35:00 1 6.67% 0 0% 0 0% 1 25% 0 0%
2012-08-10 16:30:00 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
2012-08-12 14:15:00 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
2012-09-21 21:36:00 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Time of Visit                    
07:00-10:00 1 6.67% 0 0% 0 0% 1 25% 0 0%
10:01-13:00 2 13.33% 0 0% 0 0% 2 50% 0 0%
13:01-17:00 6 40% 2 40% 1 33.33% 1 25% 2 66.67%
17:01-20:00 2 13.33% 0 0% 2 66.67% 0 0% 0 0%
20:01-24:00 4 26.67% 3 60% 0 0% 0 0% 1 33.33%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
2a. Were doors and windows free of fingerprints ?                    
Yes 10 66.67% 0 0% 3 100% 4 100% 3 100%
Total 10 100% 0 100% 3 100% 4 100% 3 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 10 66.67% 0 0% 3 100% 4 100% 3 100%
Total 10 100% 0 100% 3 100% 4 100% 3 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 10 66.67% 0 0% 3 100% 4 100% 3 100%
Total 10 100% 0 100% 3 100% 4 100% 3 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
Yes 1 6.67% 1 20% 0 0% 0 0% 0 0%
No 14 93.33% 4 80% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Comments                    
قوائم الطعام يوجد بها تشققات 1 6.67% 1 20% 0 0% 0 0% 0 0%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 10 66.67% 0 0% 3 100% 4 100% 3 100%
Total 10 100% 0 100% 3 100% 4 100% 3 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 10 66.67% 0 0% 3 100% 4 100% 3 100%
Total 10 100% 0 100% 3 100% 4 100% 3 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 10 66.67% 0 0% 3 100% 4 100% 3 100%
Total 10 100% 0 100% 3 100% 4 100% 3 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 10 66.67% 0 0% 3 100% 4 100% 3 100%
Total 10 100% 0 100% 3 100% 4 100% 3 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 10 66.67% 0 0% 3 100% 4 100% 3 100%
Total 10 100% 0 100% 3 100% 4 100% 3 100%
5. Was there any smell of rotten stuff?                    
No 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Comments                    
لايوجد روائح فاسده 2 13.33% 2 40% 0 0% 0 0% 0 0%
6. Were there any flies visible in the store or in the eating area?                    
No 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Comments                    
لايوجد اي نوع من الحشرات 2 13.33% 2 40% 0 0% 0 0% 0 0%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
10. Was the temperature reasonably comfortable?                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
11. Were door mats in good condition?                    
Yes 14 93.33% 5 100% 3 100% 4 100% 2 66.67%
NA 1 6.67% 0 0% 0 0% 0 0% 1 33.33%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 6 40% 3 60% 2 66.67% 0 0% 1 33.33%
NA 9 60% 2 40% 1 33.33% 4 100% 2 66.67%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
15. Did they request customers to quit smoking?                    
NA 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
16. Did he thank you as you were leaving?                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
17. Was the staff presentable and well groomed?                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
18. Was he / she able to communicate to customer?                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
19. Was the staff wearing visible nametag?                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Comments                    
rafi 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
لم استطع قراءته 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
محمد 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
22. Did the staff scan all the purchased items?                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 12 80% 4 80% 2 66.67% 4 100% 2 66.67%
NA 3 20% 1 20% 1 33.33% 0 0% 1 33.33%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
24. Were you charged the correct amount?                    
Yes 15 100% 5 100% 3 100% 4 100% 3 100%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
25. Were you offered a receipt voluntarily?                    
Yes 12 80% 5 100% 2 66.67% 3 75% 2 66.67%
No 3 20% 0 0% 1 33.33% 1 25% 1 33.33%
Total 15 100% 5 100% 3 100% 4 100% 3 100%
Comments                    
I had to ask for the reciept 2 13.33% 0 0% 0 0% 1 25% 1 33.33%
لم يعرض علي وصل استلام 1 6.67% 0 0% 1 33.33% 0 0% 0 0%
26. Were you given the correct change?                    
Yes 12 80% 5 100% 1 33.33% 3 75% 3 100%
NA 3 20% 0 0% 2 66.67% 1 25% 0 0%
Total 15 100% 5 100% 3 100% 4 100% 3 100%