Company: Adnoc
Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 1409
Sample Size: 9
| Questions | Total Samples | 962-Madinat Zayed | 977 - Liwa | |||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||
| ar | 1 | 11.11% | 1 | 20 | 0 | 0 |
| en | 8 | 88.89% | 4 | 80 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Company | ||||||
| Adnoc | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Shopper ID | ||||||
| 126 | 2 | 22.22% | 1 | 20 | 1 | 25 |
| 130 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 146 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 148 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 2012 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 2015 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 2016 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 2098 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Serial No | ||||||
| 0475 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 0484 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 0490 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 0499 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 0522 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 0529 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 412 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 418 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 748 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Operator Code | ||||||
| 2 | 22.22% | 1 | 20 | 1 | 25 | |
| 9001 | 2 | 22.22% | 1 | 20 | 1 | 25 |
| 9003 | 2 | 22.22% | 1 | 20 | 1 | 25 |
| basma | 2 | 22.22% | 1 | 20 | 1 | 25 |
| ساره | 1 | 11.11% | 1 | 20 | 0 | 0 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Emirate | ||||||
| Western Region | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Site ID | ||||||
| 149 | 5 | 55.56% | 5 | 100 | 0 | 0 |
| 160 | 4 | 44.44% | 0 | 0 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Number of Staff | ||||||
| 1 | 4 | 44.44% | 2 | 40 | 2 | 50 |
| 2 | 4 | 44.44% | 2 | 40 | 2 | 50 |
| 3 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| CSA Name | ||||||
| 2 | 22.22% | 1 | 20 | 1 | 25 | |
| AHMED | 1 | 11.11% | 0 | 0 | 1 | 25 |
| MOHD | 1 | 11.11% | 1 | 20 | 0 | 0 |
| anees | 1 | 11.11% | 1 | 20 | 0 | 0 |
| anrko | 1 | 11.11% | 1 | 20 | 0 | 0 |
| fayez | 1 | 11.11% | 0 | 0 | 1 | 25 |
| fayz | 1 | 11.11% | 0 | 0 | 1 | 25 |
| اØمد | 1 | 11.11% | 1 | 20 | 0 | 0 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| CSA Number | ||||||
| 8 | 88.89% | 4 | 80 | 4 | 100 | |
| 011220 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Gender | ||||||
| Male | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Height | ||||||
| Tall | 2 | 22.22% | 2 | 40 | 0 | 0 |
| Medium | 7 | 77.78% | 3 | 60 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Built | ||||||
| Thin | 1 | 11.11% | 0 | 0 | 1 | 25 |
| Medium | 8 | 88.89% | 5 | 100 | 3 | 75 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Spectacles | ||||||
| No | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Beard | ||||||
| Yes | 3 | 33.33% | 0 | 0 | 3 | 75 |
| No | 6 | 66.67% | 5 | 100 | 1 | 25 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Mustache | ||||||
| Yes | 4 | 44.44% | 1 | 20 | 3 | 75 |
| No | 5 | 55.56% | 4 | 80 | 1 | 25 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Ethnic Groups | ||||||
| Expat Arabs | 3 | 33.33% | 2 | 40 | 1 | 25 |
| Filipino | 1 | 11.11% | 1 | 20 | 0 | 0 |
| Indian | 5 | 55.56% | 2 | 40 | 3 | 75 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Other Ethnic Groups | ||||||
| 9 | 100% | 5 | 100 | 4 | 100 | |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Date | ||||||
| 2011-11-12 | 2 | 22.22% | 1 | 20 | 1 | 25 |
| 2011-12-29 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 2012-03-03 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 2012-03-10 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 2012-05-29 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 2012-06-01 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 2012-09-25 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 2012-09-27 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Amount | ||||||
| 13.00 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 15.50 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 16.00 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 16.25 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 17.00 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 25.00 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 28.50 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 31.00 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 33.75 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Number of Vehicles | ||||||
| 0 | 8 | 88.89% | 4 | 80 | 4 | 100 |
| 3 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Time In | ||||||
| 2011-11-12 15:50:00 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 2011-11-12 17:30:00 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 2011-12-29 13:02:00 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 2012-03-03 09:43:00 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 2012-03-10 11:59:00 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 2012-05-29 13:50:00 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 2012-06-01 15:19:00 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 2012-09-25 13:55:00 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 2012-09-27 17:55:00 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Time Out | ||||||
| 2011-11-12 16:00:00 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 2011-11-12 17:40:00 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 2011-12-29 13:18:00 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 2012-03-03 09:53:00 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 2012-03-10 12:08:00 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 2012-05-29 14:01:00 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 2012-06-01 15:26:00 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 2012-09-25 14:00:00 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 2012-09-27 18:04:00 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Time of Visit | ||||||
| 07:00-10:00 | 1 | 11.11% | 0 | 0 | 1 | 25 |
| 10:01-13:00 | 1 | 11.11% | 1 | 20 | 0 | 0 |
| 13:01-17:00 | 5 | 55.56% | 3 | 60 | 2 | 50 |
| 17:01-20:00 | 2 | 22.22% | 1 | 20 | 1 | 25 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 1. Were the automatic doors colsed and the door and side glass push / pull bars or | ||||||
| Yes | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present) | ||||||
| Yes | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 2a. Were doors and windows free of fingerprints ? | ||||||
| Yes | 6 | 66.67% | 3 | 60 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 2b. Were doors and windows free of smudges, spots and streaks ? | ||||||
| Yes | 6 | 66.67% | 3 | 60 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present) | ||||||
| Yes | 6 | 66.67% | 3 | 60 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ? | ||||||
| No | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 3a. Were advertising material, Pictures and menu strips on menu board faded ? | ||||||
| No | 6 | 66.67% | 3 | 60 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 3b. Were advertising material, Pictures and menu strips on menu board torn ? | ||||||
| No | 6 | 66.67% | 3 | 60 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 3c. Were advertising material, Pictures and menu strips on menu board smudged ? | ||||||
| No | 6 | 66.67% | 3 | 60 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||
| Yes | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 4a. Were counters, display cases, self-service areas and dispensers clean ? | ||||||
| Yes | 6 | 66.67% | 3 | 60 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||
| Yes | 6 | 66.67% | 3 | 60 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 5. Was there any smell of rotten stuff? | ||||||
| No | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 6. Were there any flies visible in the store or in the eating area? | ||||||
| No | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments) | ||||||
| Yes | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period? | ||||||
| Yes | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 9. Were tables and chairs well maintained and unbroken? | ||||||
| Yes | 7 | 77.78% | 4 | 80 | 3 | 75 |
| NA | 2 | 22.22% | 1 | 20 | 1 | 25 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 10. Was the temperature reasonably comfortable? | ||||||
| Yes | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 11. Were door mats in good condition? | ||||||
| Yes | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 12. Were lights turned on at dusk or sunset and during bad weather? | ||||||
| Yes | 3 | 33.33% | 1 | 20 | 2 | 50 |
| NA | 6 | 66.67% | 4 | 80 | 2 | 50 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 13. Were trash / Grease containers clean and dumpster Lids closed? | ||||||
| Yes | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 14. Were you greeted with a smile when you entered the store? | ||||||
| Yes | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 15. Did they request customers to quit smoking? | ||||||
| NA | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 16. Did he thank you as you were leaving? | ||||||
| Yes | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 17. Was the staff presentable and well groomed? | ||||||
| Yes | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 18. Was he / she able to communicate to customer? | ||||||
| Yes | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 19. Was the staff wearing visible nametag? | ||||||
| Yes | 7 | 77.78% | 4 | 80 | 3 | 75 |
| No | 2 | 22.22% | 1 | 20 | 1 | 25 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Comments | ||||||
| No name tag | 1 | 11.11% | 0 | 0% | 1 | 25% |
| اØمد | 1 | 11.11% | 1 | 20% | 0 | 0% |
| Ùايز | 1 | 11.11% | 0 | 0% | 1 | 25% |
| لايرتدي بطاقه | 1 | 11.11% | 1 | 20% | 0 | 0% |
| 20. Was staff courteous / friendly? | ||||||
| Yes | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 21. Were the items and ingredients you ordered available for purchase? | ||||||
| Yes | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 22. Did the staff scan all the purchased items? | ||||||
| Yes | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 23. Did the staff place food and nonfood item in a separate carry bags? | ||||||
| Yes | 6 | 66.67% | 3 | 60 | 3 | 75 |
| NA | 3 | 33.33% | 2 | 40 | 1 | 25 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 24. Were you charged the correct amount? | ||||||
| Yes | 9 | 100% | 5 | 100 | 4 | 100 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| 25. Were you offered a receipt voluntarily? | ||||||
| Yes | 8 | 88.89% | 4 | 80 | 4 | 100 |
| No | 1 | 11.11% | 1 | 20 | 0 | 0 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |
| Comments | ||||||
| I had to ask for the reciept | 1 | 11.11% | 1 | 20% | 0 | 0% |
| 26. Were you given the correct change? | ||||||
| Yes | 6 | 66.67% | 4 | 80 | 2 | 50 |
| NA | 3 | 33.33% | 1 | 20 | 2 | 50 |
| Total | 9 | 100% | 5 | 100% | 4 | 100% |