Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 1409

Sample Size:  9

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
en 8 88.89% 2 66.67% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Shopper ID                    
126 2 22.22% 1 33.33% 1 50% 0 0% 0 0%
130 1 11.11% 0 0% 0 0% 1 50% 0 0%
146 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
148 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2012 1 11.11% 0 0% 1 50% 0 0% 0 0%
2015 1 11.11% 0 0% 0 0% 1 50% 0 0%
2016 1 11.11% 0 0% 0 0% 0 0% 1 50%
2098 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Serial No                    
0475 1 11.11% 0 0% 1 50% 0 0% 0 0%
0484 1 11.11% 0 0% 1 50% 0 0% 0 0%
0490 1 11.11% 0 0% 0 0% 1 50% 0 0%
0499 1 11.11% 0 0% 0 0% 1 50% 0 0%
0522 1 11.11% 0 0% 0 0% 0 0% 1 50%
0529 1 11.11% 0 0% 0 0% 0 0% 1 50%
412 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
418 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
748 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Operator Code                    
2 22.22% 2 66.67% 0 0% 0 0% 0 0%
9001 2 22.22% 0 0% 0 0% 2 100% 0 0%
9003 2 22.22% 0 0% 0 0% 0 0% 2 100%
basma 2 22.22% 0 0% 2 100% 0 0% 0 0%
ساره 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Emirate                    
Western Region 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Site ID                    
149 5 55.56% 2 66.67% 1 50% 1 50% 1 50%
160 4 44.44% 1 33.33% 1 50% 1 50% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Number of Staff                    
1 4 44.44% 3 100% 0 0% 0 0% 1 50%
2 4 44.44% 0 0% 1 50% 2 100% 1 50%
3 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
CSA Name                    
2 22.22% 0 0% 1 50% 1 50% 0 0%
AHMED 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
MOHD 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
anees 1 11.11% 0 0% 0 0% 0 0% 1 50%
anrko 1 11.11% 0 0% 0 0% 1 50% 0 0%
fayez 1 11.11% 0 0% 0 0% 0 0% 1 50%
fayz 1 11.11% 0 0% 1 50% 0 0% 0 0%
احمد 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
CSA Number                    
8 88.89% 3 100% 2 100% 1 50% 2 100%
011220 1 11.11% 0 0% 0 0% 1 50% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Gender                    
Male 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Height                    
Tall 2 22.22% 1 33.33% 0 0% 0 0% 1 50%
Medium 7 77.78% 2 66.67% 2 100% 2 100% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Built                    
Thin 1 11.11% 0 0% 1 50% 0 0% 0 0%
Medium 8 88.89% 3 100% 1 50% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Spectacles                    
No 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Beard                    
Yes 3 33.33% 1 33.33% 1 50% 0 0% 1 50%
No 6 66.67% 2 66.67% 1 50% 2 100% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 4 44.44% 1 33.33% 2 100% 0 0% 1 50%
No 5 55.56% 2 66.67% 0 0% 2 100% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Expat Arabs 3 33.33% 3 100% 0 0% 0 0% 0 0%
Filipino 1 11.11% 0 0% 0 0% 1 50% 0 0%
Indian 5 55.56% 0 0% 2 100% 1 50% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Date                    
2011-11-12 2 22.22% 2 66.67% 0 0% 0 0% 0 0%
2011-12-29 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2012-03-03 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-10 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-05-29 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-01 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-09-25 1 11.11% 0 0% 0 0% 0 0% 1 50%
2012-09-27 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Amount                    
13.00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
15.50 1 11.11% 0 0% 0 0% 0 0% 1 50%
16.00 1 11.11% 0 0% 1 50% 0 0% 0 0%
16.25 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
17.00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
25.00 1 11.11% 0 0% 1 50% 0 0% 0 0%
28.50 1 11.11% 0 0% 0 0% 1 50% 0 0%
31.00 1 11.11% 0 0% 0 0% 0 0% 1 50%
33.75 1 11.11% 0 0% 0 0% 1 50% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
0 8 88.89% 2 66.67% 2 100% 2 100% 2 100%
3 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Time In                    
2011-11-12 15:50:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2011-11-12 17:30:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2011-12-29 13:02:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2012-03-03 09:43:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-10 11:59:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-05-29 13:50:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-01 15:19:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-09-25 13:55:00 1 11.11% 0 0% 0 0% 0 0% 1 50%
2012-09-27 17:55:00 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Time Out                    
2011-11-12 16:00:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2011-11-12 17:40:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2011-12-29 13:18:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2012-03-03 09:53:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-10 12:08:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-05-29 14:01:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-01 15:26:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-09-25 14:00:00 1 11.11% 0 0% 0 0% 0 0% 1 50%
2012-09-27 18:04:00 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Time of Visit                    
07:00-10:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
10:01-13:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
13:01-17:00 5 55.56% 2 66.67% 0 0% 2 100% 1 50%
17:01-20:00 2 22.22% 1 33.33% 0 0% 0 0% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
2a. Were doors and windows free of fingerprints ?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
No 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
5. Was there any smell of rotten stuff?                    
No 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
6. Were there any flies visible in the store or in the eating area?                    
No 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 7 77.78% 1 33.33% 2 100% 2 100% 2 100%
NA 2 22.22% 2 66.67% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
10. Was the temperature reasonably comfortable?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
11. Were door mats in good condition?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 3 33.33% 1 33.33% 0 0% 1 50% 1 50%
NA 6 66.67% 2 66.67% 2 100% 1 50% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
15. Did they request customers to quit smoking?                    
NA 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
16. Did he thank you as you were leaving?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
17. Was the staff presentable and well groomed?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
18. Was he / she able to communicate to customer?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
19. Was the staff wearing visible nametag?                    
Yes 7 77.78% 3 100% 1 50% 1 50% 2 100%
No 2 22.22% 0 0% 1 50% 1 50% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Comments                    
No name tag 1 11.11% 0 0% 0 0% 1 50% 0 0%
احمد 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
فايز 1 11.11% 0 0% 1 50% 0 0% 0 0%
لايرتدي بطاقه 1 11.11% 0 0% 1 50% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
22. Did the staff scan all the purchased items?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 6 66.67% 2 66.67% 1 50% 2 100% 1 50%
NA 3 33.33% 1 33.33% 1 50% 0 0% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
24. Were you charged the correct amount?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
25. Were you offered a receipt voluntarily?                    
Yes 8 88.89% 3 100% 2 100% 1 50% 2 100%
No 1 11.11% 0 0% 0 0% 1 50% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Comments                    
I had to ask for the reciept 1 11.11% 0 0% 0 0% 1 50% 0 0%
26. Were you given the correct change?                    
Yes 6 66.67% 3 100% 0 0% 2 100% 1 50%
NA 3 33.33% 0 0% 2 100% 0 0% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%