Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 1436

Sample Size:  24

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 8 33.33% 3 42.86% 0 0% 3 42.86% 2 33.33%
en 16 66.67% 4 57.14% 4 100% 4 57.14% 4 66.67%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Company                    
Adnoc 24 100% 7 100% 4 100% 7 100% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Shopper ID                    
1 1 4.17% 0 0% 1 25% 0 0% 0 0%
10 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
119 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
120 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
126 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
154 2 8.33% 2 28.57% 0 0% 0 0% 0 0%
157 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
161 3 12.5% 0 0% 0 0% 1 14.29% 2 33.33%
162 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
185 3 12.5% 3 42.86% 0 0% 0 0% 0 0%
264 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
1003 2 8.33% 0 0% 1 25% 0 0% 1 16.67%
1013 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
1025 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2016 2 8.33% 0 0% 2 50% 0 0% 0 0%
2031 2 8.33% 0 0% 0 0% 2 28.57% 0 0%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Serial No                    
0373 1 4.17% 0 0% 1 25% 0 0% 0 0%
0387 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
0423 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
0439 1 4.17% 0 0% 1 25% 0 0% 0 0%
0443 1 4.17% 0 0% 1 25% 0 0% 0 0%
0448 1 4.17% 0 0% 1 25% 0 0% 0 0%
0458 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
0459 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
0463 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
0468 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
0469 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
0481 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
0482 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
0486 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
0491 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
0510 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
0548 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
192 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
237 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
240 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
319 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
339 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
340 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
737 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Operator Code                    
6 25% 6 85.71% 0 0% 0 0% 0 0%
3404 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
3409 4 16.67% 0 0% 0 0% 0 0% 4 66.67%
5051 6 25% 0 0% 1 25% 3 42.86% 2 33.33%
9001 4 16.67% 0 0% 0 0% 4 57.14% 0 0%
basma 3 12.5% 0 0% 3 75% 0 0% 0 0%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Emirate                    
Ajman 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
Ras Al Khaimah 23 95.83% 7 100% 4 100% 6 85.71% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Site ID                    
63 4 16.67% 1 14.29% 1 25% 1 14.29% 1 16.67%
105 6 25% 1 14.29% 1 25% 2 28.57% 2 33.33%
106 7 29.17% 4 57.14% 1 25% 1 14.29% 1 16.67%
107 5 20.83% 1 14.29% 1 25% 2 28.57% 1 16.67%
504 2 8.33% 0 0% 0 0% 1 14.29% 1 16.67%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Number of Staff                    
1 10 41.67% 1 14.29% 0 0% 3 42.86% 6 100%
2 9 37.5% 3 42.86% 3 75% 3 42.86% 0 0%
3 4 16.67% 3 42.86% 0 0% 1 14.29% 0 0%
4 1 4.17% 0 0% 1 25% 0 0% 0 0%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
CSA Name                    
4 16.67% 1 14.29% 3 75% 0 0% 0 0%
JAHFAR 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
JASBIR 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
JESSE 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
JESUS 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
Jahfar 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
X 2 8.33% 0 0% 0 0% 1 14.29% 1 16.67%
assruddin 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
cant read the name 8 33.33% 0 0% 0 0% 4 57.14% 4 66.67%
krestover 1 4.17% 0 0% 1 25% 0 0% 0 0%
x 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
اسم الموظف لم يكن واضح 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
لا استطيع قراءه الاسم 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
CSA Number                    
20 83.33% 5 71.43% 4 100% 6 85.71% 5 83.33%
11787 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
7727 2 8.33% 2 28.57% 0 0% 0 0% 0 0%
8143 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Gender                    
Male 24 100% 7 100% 4 100% 7 100% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Height                    
Tall 3 12.5% 0 0% 0 0% 1 14.29% 2 33.33%
Medium 20 83.33% 6 85.71% 4 100% 6 85.71% 4 66.67%
Short 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Built                    
Thin 2 8.33% 1 14.29% 1 25% 0 0% 0 0%
Medium 21 87.5% 6 85.71% 3 75% 7 100% 5 83.33%
Fat 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Spectacles                    
No 24 100% 7 100% 4 100% 7 100% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Beard                    
Yes 3 12.5% 0 0% 0 0% 2 28.57% 1 16.67%
No 21 87.5% 7 100% 4 100% 5 71.43% 5 83.33%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Mustache                    
Yes 5 20.83% 0 0% 0 0% 3 42.86% 2 33.33%
No 19 79.17% 7 100% 4 100% 4 57.14% 4 66.67%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Ethnic Groups                    
Filipino 8 33.33% 0 0% 3 75% 2 28.57% 3 50%
Indian 16 66.67% 7 100% 1 25% 5 71.43% 3 50%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Other Ethnic Groups                    
24 100% 7 100% 4 100% 7 100% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Date                    
2011-10-07 3 12.5% 3 42.86% 0 0% 0 0% 0 0%
2011-10-26 2 8.33% 2 28.57% 0 0% 0 0% 0 0%
2011-10-28 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2012-01-01 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2012-02-20 1 4.17% 0 0% 1 25% 0 0% 0 0%
2012-02-28 3 12.5% 0 0% 3 75% 0 0% 0 0%
2012-06-04 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-06-07 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-06-08 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-06-11 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-06-12 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-06-14 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-07-31 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-08-16 3 12.5% 0 0% 0 0% 0 0% 3 50%
2012-08-21 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-09-17 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-09-24 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Amount                    
1.00 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
4.25 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
15.00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
15.50 2 8.33% 0 0% 2 50% 0 0% 0 0%
15.75 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
16.00 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
17.00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
17.25 1 4.17% 0 0% 1 25% 0 0% 0 0%
19.25 1 4.17% 0 0% 1 25% 0 0% 0 0%
20.00 9 37.5% 4 57.14% 0 0% 2 28.57% 3 50%
21.00 2 8.33% 0 0% 0 0% 2 28.57% 0 0%
24.00 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
26.00 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
31.75 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Number of Vehicles                    
0 17 70.83% 0 0% 4 100% 7 100% 6 100%
2 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
3 3 12.5% 3 42.86% 0 0% 0 0% 0 0%
4 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
6 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
7 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Time In                    
2011-10-07 14:00:00 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2011-10-07 16:35:00 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2011-10-07 16:40:00 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2011-10-26 11:40:00 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2011-10-26 12:50:00 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2011-10-28 15:10:00 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2012-01-01 17:40:00 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2012-02-20 13:58:00 1 4.17% 0 0% 1 25% 0 0% 0 0%
2012-02-28 13:22:00 1 4.17% 0 0% 1 25% 0 0% 0 0%
2012-02-28 14:24:00 1 4.17% 0 0% 1 25% 0 0% 0 0%
2012-02-28 19:19:00 1 4.17% 0 0% 1 25% 0 0% 0 0%
2012-06-04 12:10:00 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-06-07 17:55:00 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-06-08 21:12:00 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-06-11 18:10:00 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-06-12 19:01:00 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-06-14 14:49:00 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-07-31 00:10:00 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-08-16 08:50:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-08-16 16:18:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-08-16 16:40:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-08-21 17:00:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-09-17 10:40:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-09-24 20:00:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Time Out                    
2011-10-07 14:28:00 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2011-10-07 16:45:00 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2011-10-07 16:51:00 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2011-10-26 11:45:00 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2011-10-26 12:58:00 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2011-10-28 15:19:00 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2012-01-01 17:50:00 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2012-02-20 14:10:00 1 4.17% 0 0% 1 25% 0 0% 0 0%
2012-02-28 13:33:00 1 4.17% 0 0% 1 25% 0 0% 0 0%
2012-02-28 14:34:00 1 4.17% 0 0% 1 25% 0 0% 0 0%
2012-02-28 19:30:00 1 4.17% 0 0% 1 25% 0 0% 0 0%
2012-06-04 12:20:00 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-06-07 18:03:00 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-06-08 21:22:00 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-06-11 18:15:00 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-06-12 19:11:00 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-06-14 14:57:00 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-07-31 00:18:00 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
2012-08-16 08:56:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-08-16 16:26:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-08-16 16:51:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-08-21 17:09:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-09-17 10:56:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-09-24 20:15:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Time of Visit                    
07:00-10:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
10:01-13:00 4 16.67% 2 28.57% 0 0% 1 14.29% 1 16.67%
13:01-17:00 11 45.83% 4 57.14% 3 75% 1 14.29% 3 50%
17:01-20:00 5 20.83% 1 14.29% 1 25% 3 42.86% 0 0%
20:01-24:00 3 12.5% 0 0% 0 0% 2 28.57% 1 16.67%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 24 100% 7 100% 4 100% 7 100% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 23 95.83% 6 85.71% 4 100% 7 100% 6 100%
No 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Comments                    
غير نظيفه 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
2a. Were doors and windows free of fingerprints ?                    
Yes 17 70.83% 0 0% 4 100% 7 100% 6 100%
Total 17 100% 0 100% 4 100% 7 100% 6 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 17 70.83% 0 0% 4 100% 7 100% 6 100%
Total 17 100% 0 100% 4 100% 7 100% 6 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 17 70.83% 0 0% 4 100% 7 100% 6 100%
Total 17 100% 0 100% 4 100% 7 100% 6 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
Yes 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
No 23 95.83% 6 85.71% 4 100% 7 100% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Comments                    
غير قديمه 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
قوائم الطعام يوجد بها بعض التشققات 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
لا يوجد بها اي تشققات 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 17 70.83% 0 0% 4 100% 7 100% 6 100%
Total 17 100% 0 100% 4 100% 7 100% 6 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 17 70.83% 0 0% 4 100% 7 100% 6 100%
Total 17 100% 0 100% 4 100% 7 100% 6 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 17 70.83% 0 0% 4 100% 7 100% 6 100%
Total 17 100% 0 100% 4 100% 7 100% 6 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 24 100% 7 100% 4 100% 7 100% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 17 70.83% 0 0% 4 100% 7 100% 6 100%
Total 17 100% 0 100% 4 100% 7 100% 6 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 17 70.83% 0 0% 4 100% 7 100% 6 100%
Total 17 100% 0 100% 4 100% 7 100% 6 100%
5. Was there any smell of rotten stuff?                    
Yes 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
No 23 95.83% 7 100% 4 100% 6 85.71% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Comments                    
لايوجد اي رائحه لمواد فاسده 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
لايوجد اي روائح فاسده 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
لايوجد روائح فاسده 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
6. Were there any flies visible in the store or in the eating area?                    
Yes 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
No 23 95.83% 7 100% 4 100% 6 85.71% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Comments                    
لايوجد اي نوع من الحشرات 3 12.5% 3 42.86% 0 0% 0 0% 0 0%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 24 100% 7 100% 4 100% 7 100% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 24 100% 7 100% 4 100% 7 100% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 20 83.33% 3 42.86% 4 100% 7 100% 6 100%
NA 4 16.67% 4 57.14% 0 0% 0 0% 0 0%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
10. Was the temperature reasonably comfortable?                    
Yes 24 100% 7 100% 4 100% 7 100% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
11. Were door mats in good condition?                    
Yes 20 83.33% 5 71.43% 4 100% 6 85.71% 5 83.33%
No 2 8.33% 2 28.57% 0 0% 0 0% 0 0%
NA 2 8.33% 0 0% 0 0% 1 14.29% 1 16.67%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Comments                    
No door mat 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
غير جيده 2 8.33% 2 28.57% 0 0% 0 0% 0 0%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 8 33.33% 2 28.57% 1 25% 4 57.14% 1 16.67%
NA 16 66.67% 5 71.43% 3 75% 3 42.86% 5 83.33%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 23 95.83% 6 85.71% 4 100% 7 100% 6 100%
No 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Comments                    
غير نظيفه 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
14. Were you greeted with a smile when you entered the store?                    
Yes 16 66.67% 4 57.14% 3 75% 4 57.14% 5 83.33%
No 8 33.33% 3 42.86% 1 25% 3 42.86% 1 16.67%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Comments                    
DID NOT GREET 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
Did not say anything 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
No greetings or did not wish 2 8.33% 0 0% 0 0% 2 28.57% 0 0%
Normal without any expressions 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
لم يتم الترحيب بي 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
15. Did they request customers to quit smoking?                    
Yes 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
NA 23 95.83% 7 100% 4 100% 6 85.71% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
16. Did he thank you as you were leaving?                    
Yes 20 83.33% 5 71.43% 3 75% 6 85.71% 6 100%
No 4 16.67% 2 28.57% 1 25% 1 14.29% 0 0%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Comments                    
DID NOT SAY THANKS 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
No farewell greeting or no thank you when leaving 1 4.17% 0 0% 0 0% 1 14.29% 0 0%
17. Was the staff presentable and well groomed?                    
Yes 24 100% 7 100% 4 100% 7 100% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
18. Was he / she able to communicate to customer?                    
Yes 24 100% 7 100% 4 100% 7 100% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
19. Was the staff wearing visible nametag?                    
Yes 20 83.33% 6 85.71% 1 25% 7 100% 6 100%
No 4 16.67% 1 14.29% 3 75% 0 0% 0 0%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 10 41.67% 0 0% 0 0% 5 71.43% 5 83.33%
NOT WEARING NAMETAG 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
اسم الموظف لم يكن واضح 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
كريستوفر 1 4.17% 0 0% 1 25% 0 0% 0 0%
لا يرتدي بطاقه 1 4.17% 0 0% 1 25% 0 0% 0 0%
لايضع بطاقه 1 4.17% 0 0% 1 25% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 23 95.83% 6 85.71% 4 100% 7 100% 6 100%
No 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Comments                    
غير لطفاء 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 22 91.67% 5 71.43% 4 100% 7 100% 6 100%
No 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
NA 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Comments                    
غير متوفره للشراء 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
22. Did the staff scan all the purchased items?                    
Yes 24 100% 7 100% 4 100% 7 100% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 17 70.83% 5 71.43% 4 100% 5 71.43% 3 50%
NA 7 29.17% 2 28.57% 0 0% 2 28.57% 3 50%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
24. Were you charged the correct amount?                    
Yes 24 100% 7 100% 4 100% 7 100% 6 100%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
25. Were you offered a receipt voluntarily?                    
Yes 17 70.83% 3 42.86% 4 100% 6 85.71% 4 66.67%
No 7 29.17% 4 57.14% 0 0% 1 14.29% 2 33.33%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
Comments                    
I had to ask for the reciept 3 12.5% 0 0% 0 0% 1 14.29% 2 33.33%
لم يعرض علي 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
لم يعرض علي استلام 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
لم يعرض علي اي فاتوره 1 4.17% 1 14.29% 0 0% 0 0% 0 0%
26. Were you given the correct change?                    
Yes 18 75% 6 85.71% 4 100% 5 71.43% 3 50%
NA 6 25% 1 14.29% 0 0% 2 28.57% 3 50%
Total 24 100% 7 100% 4 100% 7 100% 6 100%
OVER ALL COMMENTS                    
طلبت من الموظف الابتسام لان وجهه خالي من التعابير وبعدها قام بالتواصل معي بشكل جيد 1 4.17% 1 14.29% 0 0% 0 0% 0 0%