Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 1798

Sample Size:  26

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 6 23.08% 1 9.09% 2 40% 1 20% 2 40%
en 20 76.92% 10 90.91% 3 60% 4 80% 3 60%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Company                    
Adnoc 26 100% 11 100% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Shopper ID                    
41 2 7.69% 2 18.18% 0 0% 0 0% 0 0%
112 1 3.85% 0 0% 0 0% 1 20% 0 0%
130 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
134 1 3.85% 0 0% 1 20% 0 0% 0 0%
143 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
148 2 7.69% 2 18.18% 0 0% 0 0% 0 0%
150 2 7.69% 2 18.18% 0 0% 0 0% 0 0%
154 1 3.85% 0 0% 1 20% 0 0% 0 0%
158 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
167 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
192 1 3.85% 0 0% 1 20% 0 0% 0 0%
198 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
1032 2 7.69% 0 0% 1 20% 0 0% 1 20%
1056 1 3.85% 0 0% 0 0% 0 0% 1 20%
2010 1 3.85% 0 0% 0 0% 0 0% 1 20%
2013 1 3.85% 0 0% 1 20% 0 0% 0 0%
2024 1 3.85% 0 0% 0 0% 0 0% 1 20%
2031 1 3.85% 0 0% 0 0% 1 20% 0 0%
2032 1 3.85% 0 0% 0 0% 1 20% 0 0%
2036 2 7.69% 0 0% 0 0% 2 40% 0 0%
2106 1 3.85% 0 0% 0 0% 0 0% 1 20%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Serial No                    
0243 1 3.85% 0 0% 1 20% 0 0% 0 0%
0259 1 3.85% 0 0% 0 0% 0 0% 1 20%
0274 1 3.85% 0 0% 0 0% 1 20% 0 0%
0275 1 3.85% 0 0% 1 20% 0 0% 0 0%
0278 1 3.85% 0 0% 0 0% 1 20% 0 0%
0282 1 3.85% 0 0% 1 20% 0 0% 0 0%
0285 1 3.85% 0 0% 0 0% 1 20% 0 0%
0286 1 3.85% 0 0% 1 20% 0 0% 0 0%
0289 1 3.85% 0 0% 0 0% 1 20% 0 0%
0296 1 3.85% 0 0% 0 0% 0 0% 1 20%
0298 1 3.85% 0 0% 1 20% 0 0% 0 0%
0302 1 3.85% 0 0% 0 0% 1 20% 0 0%
0303 1 3.85% 0 0% 0 0% 0 0% 1 20%
0307 1 3.85% 0 0% 0 0% 0 0% 1 20%
0321 1 3.85% 0 0% 0 0% 0 0% 1 20%
195 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
213 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
223 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
24 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
270 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
281 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
283 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
394 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
650 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
657 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
658 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Operator Code                    
6 23.08% 6 54.55% 0 0% 0 0% 0 0%
172 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
3404 2 7.69% 2 18.18% 0 0% 0 0% 0 0%
3409 3 11.54% 0 0% 0 0% 0 0% 3 60%
5051 6 23.08% 1 9.09% 2 40% 1 20% 2 40%
9001 4 15.38% 0 0% 0 0% 4 80% 0 0%
basma 3 11.54% 0 0% 3 60% 0 0% 0 0%
بسمه 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Emirate                    
Al Ain 26 100% 11 100% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Site ID                    
69 4 15.38% 1 9.09% 1 20% 1 20% 1 20%
135 5 19.23% 2 18.18% 1 20% 1 20% 1 20%
138 5 19.23% 2 18.18% 1 20% 1 20% 1 20%
139 5 19.23% 2 18.18% 1 20% 1 20% 1 20%
168 7 26.92% 4 36.36% 1 20% 1 20% 1 20%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Number of Staff                    
1 5 19.23% 1 9.09% 1 20% 1 20% 2 40%
2 14 53.85% 4 36.36% 3 60% 4 80% 3 60%
3 4 15.38% 3 27.27% 1 20% 0 0% 0 0%
6 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
7 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
8 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
CSA Name                    
1 3.85% 0 0% 1 20% 0 0% 0 0%
ABU BAKR 1 3.85% 0 0% 1 20% 0 0% 0 0%
ALLWIN 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
HAREESH 1 3.85% 0 0% 0 0% 0 0% 1 20%
HARISH 1 3.85% 0 0% 1 20% 0 0% 0 0%
Harry 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
JEVERSON 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
JONSON 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
MOHAMMED 1 3.85% 0 0% 0 0% 1 20% 0 0%
MONEER 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
Mujeeb Rahman 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
RASHAL THALIKAL 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
ROWY 1 3.85% 0 0% 0 0% 0 0% 1 20%
SAFE 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
SYED HUSSAIN 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
ali 1 3.85% 0 0% 1 20% 0 0% 0 0%
cant read 2 7.69% 0 0% 0 0% 0 0% 2 40%
cant read it 1 3.85% 0 0% 0 0% 0 0% 1 20%
cant read the name 3 11.54% 0 0% 0 0% 3 60% 0 0%
garli 1 3.85% 0 0% 0 0% 1 20% 0 0%
heko 1 3.85% 0 0% 1 20% 0 0% 0 0%
nico 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
لا استطيع قراءه الاسم 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
CSA Number                    
24 92.31% 9 81.82% 5 100% 5 100% 5 100%
11372 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
4437 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Gender                    
Male 26 100% 11 100% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Height                    
Tall 4 15.38% 1 9.09% 2 40% 0 0% 1 20%
Medium 20 76.92% 9 81.82% 3 60% 4 80% 4 80%
Short 2 7.69% 1 9.09% 0 0% 1 20% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Built                    
Thin 4 15.38% 1 9.09% 1 20% 2 40% 0 0%
Medium 20 76.92% 9 81.82% 4 80% 3 60% 4 80%
Fat 2 7.69% 1 9.09% 0 0% 0 0% 1 20%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Spectacles                    
Yes 2 7.69% 0 0% 0 0% 2 40% 0 0%
No 24 92.31% 11 100% 5 100% 3 60% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Beard                    
Yes 5 19.23% 1 9.09% 3 60% 1 20% 0 0%
No 21 80.77% 10 90.91% 2 40% 4 80% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Mustache                    
Yes 7 26.92% 3 27.27% 2 40% 2 40% 0 0%
No 19 73.08% 8 72.73% 3 60% 3 60% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Ethnic Groups                    
Expat Arabs 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
Filipino 6 23.08% 0 0% 2 40% 2 40% 2 40%
Indian 13 50% 4 36.36% 3 60% 3 60% 3 60%
Others 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
Philipino 5 19.23% 5 45.45% 0 0% 0 0% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Other Ethnic Groups                    
25 96.15% 10 90.91% 5 100% 5 100% 5 100%
NEPALI 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Date                    
2011-09-24 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-07 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-09 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-15 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-24 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-25 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-28 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-30 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-12-10 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-12-13 2 7.69% 2 18.18% 0 0% 0 0% 0 0%
2012-02-26 1 3.85% 0 0% 1 20% 0 0% 0 0%
2012-03-13 1 3.85% 0 0% 1 20% 0 0% 0 0%
2012-03-18 1 3.85% 0 0% 1 20% 0 0% 0 0%
2012-03-20 1 3.85% 0 0% 1 20% 0 0% 0 0%
2012-04-13 1 3.85% 0 0% 1 20% 0 0% 0 0%
2012-06-20 1 3.85% 0 0% 0 0% 1 20% 0 0%
2012-06-24 1 3.85% 0 0% 0 0% 1 20% 0 0%
2012-06-26 1 3.85% 0 0% 0 0% 1 20% 0 0%
2012-07-02 1 3.85% 0 0% 0 0% 1 20% 0 0%
2012-07-09 1 3.85% 0 0% 0 0% 1 20% 0 0%
2012-08-14 1 3.85% 0 0% 0 0% 0 0% 1 20%
2012-09-06 1 3.85% 0 0% 0 0% 0 0% 1 20%
2012-09-16 1 3.85% 0 0% 0 0% 0 0% 1 20%
2012-09-18 1 3.85% 0 0% 0 0% 0 0% 1 20%
2012-09-20 1 3.85% 0 0% 0 0% 0 0% 1 20%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Amount                    
13.00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
14.00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
14.50 1 3.85% 0 0% 1 20% 0 0% 0 0%
15.00 4 15.38% 2 18.18% 2 40% 0 0% 0 0%
15.25 1 3.85% 0 0% 1 20% 0 0% 0 0%
15.50 5 19.23% 1 9.09% 1 20% 3 60% 0 0%
15.75 1 3.85% 0 0% 0 0% 1 20% 0 0%
16.00 2 7.69% 1 9.09% 0 0% 1 20% 0 0%
16.25 2 7.69% 0 0% 0 0% 0 0% 2 40%
16.75 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
17.25 1 3.85% 0 0% 0 0% 0 0% 1 20%
17.50 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
21.00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
21.50 1 3.85% 0 0% 0 0% 0 0% 1 20%
33.50 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
51.00 1 3.85% 0 0% 0 0% 0 0% 1 20%
63.00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Number of Vehicles                    
0 16 61.54% 1 9.09% 5 100% 5 100% 5 100%
1 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2 3 11.54% 3 27.27% 0 0% 0 0% 0 0%
3 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
4 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
5 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
12 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
15 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
18 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Time In                    
2011-09-24 08:20:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-07 11:37:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-09 19:55:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-15 14:55:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-24 18:05:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-25 22:11:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-28 22:08:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-30 13:08:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-12-10 13:54:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-12-13 17:00:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-12-13 17:35:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2012-02-26 12:16:00 1 3.85% 0 0% 1 20% 0 0% 0 0%
2012-03-13 13:20:00 1 3.85% 0 0% 1 20% 0 0% 0 0%
2012-03-18 12:43:00 1 3.85% 0 0% 1 20% 0 0% 0 0%
2012-03-20 18:34:00 1 3.85% 0 0% 1 20% 0 0% 0 0%
2012-04-13 16:45:00 1 3.85% 0 0% 1 20% 0 0% 0 0%
2012-06-20 19:20:00 1 3.85% 0 0% 0 0% 1 20% 0 0%
2012-06-24 21:00:00 1 3.85% 0 0% 0 0% 1 20% 0 0%
2012-06-26 12:55:00 1 3.85% 0 0% 0 0% 1 20% 0 0%
2012-07-02 18:20:00 1 3.85% 0 0% 0 0% 1 20% 0 0%
2012-07-09 12:30:00 1 3.85% 0 0% 0 0% 1 20% 0 0%
2012-08-14 14:09:00 1 3.85% 0 0% 0 0% 0 0% 1 20%
2012-09-06 19:19:00 1 3.85% 0 0% 0 0% 0 0% 1 20%
2012-09-16 13:29:00 1 3.85% 0 0% 0 0% 0 0% 1 20%
2012-09-18 12:07:00 1 3.85% 0 0% 0 0% 0 0% 1 20%
2012-09-20 10:08:00 1 3.85% 0 0% 0 0% 0 0% 1 20%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Time Out                    
2011-09-24 08:29:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-07 11:44:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-09 20:12:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-15 15:07:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-24 18:15:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-25 22:17:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-28 22:19:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-10-30 13:15:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-12-10 14:05:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-12-13 17:15:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2011-12-13 17:48:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
2012-02-26 12:22:00 1 3.85% 0 0% 1 20% 0 0% 0 0%
2012-03-13 13:33:00 1 3.85% 0 0% 1 20% 0 0% 0 0%
2012-03-18 12:55:00 1 3.85% 0 0% 1 20% 0 0% 0 0%
2012-03-20 18:46:00 1 3.85% 0 0% 1 20% 0 0% 0 0%
2012-04-13 17:02:00 1 3.85% 0 0% 1 20% 0 0% 0 0%
2012-06-20 19:27:00 1 3.85% 0 0% 0 0% 1 20% 0 0%
2012-06-24 21:18:00 1 3.85% 0 0% 0 0% 1 20% 0 0%
2012-06-26 13:16:00 1 3.85% 0 0% 0 0% 1 20% 0 0%
2012-07-02 18:35:00 1 3.85% 0 0% 0 0% 1 20% 0 0%
2012-07-09 12:45:00 1 3.85% 0 0% 0 0% 1 20% 0 0%
2012-08-14 14:20:00 1 3.85% 0 0% 0 0% 0 0% 1 20%
2012-09-06 19:28:00 1 3.85% 0 0% 0 0% 0 0% 1 20%
2012-09-16 13:37:00 1 3.85% 0 0% 0 0% 0 0% 1 20%
2012-09-18 12:17:00 1 3.85% 0 0% 0 0% 0 0% 1 20%
2012-09-20 10:14:00 1 3.85% 0 0% 0 0% 0 0% 1 20%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Time of Visit                    
07:00-10:00 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
10:01-13:00 7 26.92% 1 9.09% 2 40% 2 40% 2 40%
13:01-17:00 8 30.77% 4 36.36% 2 40% 0 0% 2 40%
17:01-20:00 7 26.92% 3 27.27% 1 20% 2 40% 1 20%
20:01-24:00 3 11.54% 2 18.18% 0 0% 1 20% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 26 100% 11 100% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 26 100% 11 100% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
2a. Were doors and windows free of fingerprints ?                    
Yes 15 57.69% 0 0% 5 100% 5 100% 5 100%
Total 15 100% 0 100% 5 100% 5 100% 5 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 15 57.69% 0 0% 5 100% 5 100% 5 100%
Total 15 100% 0 100% 5 100% 5 100% 5 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 15 57.69% 0 0% 5 100% 5 100% 5 100%
Total 15 100% 0 100% 5 100% 5 100% 5 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
Yes 2 7.69% 2 18.18% 0 0% 0 0% 0 0%
No 24 92.31% 9 81.82% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Comments                    
صور قوائم الطعام باهته وقديمه 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
قوائم الطعام قديمه 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 15 57.69% 0 0% 5 100% 5 100% 5 100%
Total 15 100% 0 100% 5 100% 5 100% 5 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 15 57.69% 0 0% 5 100% 5 100% 5 100%
Total 15 100% 0 100% 5 100% 5 100% 5 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 15 57.69% 0 0% 5 100% 5 100% 5 100%
Total 15 100% 0 100% 5 100% 5 100% 5 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 26 100% 11 100% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 15 57.69% 0 0% 5 100% 5 100% 5 100%
Total 15 100% 0 100% 5 100% 5 100% 5 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 15 57.69% 0 0% 5 100% 5 100% 5 100%
Total 15 100% 0 100% 5 100% 5 100% 5 100%
5. Was there any smell of rotten stuff?                    
No 26 100% 11 100% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
6. Were there any flies visible in the store or in the eating area?                    
No 26 100% 11 100% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 26 100% 11 100% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 26 100% 11 100% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 24 92.31% 11 100% 5 100% 5 100% 3 60%
NA 2 7.69% 0 0% 0 0% 0 0% 2 40%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Comments                    
No tables and chairs 1 3.85% 0 0% 0 0% 0 0% 1 20%
10. Was the temperature reasonably comfortable?                    
Yes 26 100% 11 100% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
11. Were door mats in good condition?                    
Yes 25 96.15% 11 100% 5 100% 5 100% 4 80%
NA 1 3.85% 0 0% 0 0% 0 0% 1 20%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Comments                    
No door mat 1 3.85% 0 0% 0 0% 0 0% 1 20%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 14 53.85% 10 90.91% 1 20% 2 40% 1 20%
NA 12 46.15% 1 9.09% 4 80% 3 60% 4 80%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 26 100% 11 100% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 21 80.77% 8 72.73% 4 80% 4 80% 5 100%
No 5 19.23% 3 27.27% 1 20% 1 20% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Comments                    
DID NOT GREET 1 3.85% 0 0% 1 20% 0 0% 0 0%
No greetings or did not wish 1 3.85% 0 0% 0 0% 1 20% 0 0%
15. Did they request customers to quit smoking?                    
NA 26 100% 11 100% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
16. Did he thank you as you were leaving?                    
Yes 21 80.77% 8 72.73% 4 80% 4 80% 5 100%
No 5 19.23% 3 27.27% 1 20% 1 20% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Comments                    
DID NOT SAY ANYTHING 1 3.85% 0 0% 1 20% 0 0% 0 0%
No farewell greeting or no thank you when leaving 1 3.85% 0 0% 0 0% 1 20% 0 0%
17. Was the staff presentable and well groomed?                    
Yes 25 96.15% 10 90.91% 5 100% 5 100% 5 100%
No 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Comments                    
not presentable 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
18. Was he / she able to communicate to customer?                    
Yes 25 96.15% 10 90.91% 5 100% 5 100% 5 100%
No 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
19. Was the staff wearing visible nametag?                    
Yes 25 96.15% 11 100% 4 80% 5 100% 5 100%
No 1 3.85% 0 0% 1 20% 0 0% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 6 23.08% 0 0% 0 0% 3 60% 3 60%
ali 1 3.85% 0 0% 1 20% 0 0% 0 0%
heko 1 3.85% 0 0% 1 20% 0 0% 0 0%
لا يضع بطاقه 1 3.85% 0 0% 1 20% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 24 92.31% 9 81.82% 5 100% 5 100% 5 100%
No 2 7.69% 2 18.18% 0 0% 0 0% 0 0%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Comments                    
He ws mechanical. 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
not friendly 1 3.85% 1 9.09% 0 0% 0 0% 0 0%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 26 100% 11 100% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
22. Did the staff scan all the purchased items?                    
Yes 26 100% 11 100% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 23 88.46% 11 100% 4 80% 4 80% 4 80%
NA 3 11.54% 0 0% 1 20% 1 20% 1 20%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
24. Were you charged the correct amount?                    
Yes 26 100% 11 100% 5 100% 5 100% 5 100%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
25. Were you offered a receipt voluntarily?                    
Yes 21 80.77% 9 81.82% 4 80% 4 80% 4 80%
No 5 19.23% 2 18.18% 1 20% 1 20% 1 20%
Total 26 100% 11 100% 5 100% 5 100% 5 100%
Comments                    
I had to ask for the reciept 2 7.69% 0 0% 0 0% 1 20% 1 20%
لم يعرض علي وصل استلام 1 3.85% 0 0% 1 20% 0 0% 0 0%
26. Were you given the correct change?                    
Yes 22 84.62% 11 100% 3 60% 4 80% 4 80%
NA 4 15.38% 0 0% 2 40% 1 20% 1 20%
Total 26 100% 11 100% 5 100% 5 100% 5 100%