Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 2192

Sample Size:  24

Questions Total Samples 768-Safad767-Al Dhaid784-Kalba777-Fujairah Cornish762-Fujairah Beach781-Jam'eyat Al Sayadin
  Abs Percentage AbsPercentageAbsPercentageAbsPercentageAbsPercentageAbsPercentageAbsPercentage
Language    
ar 4 16.67% 1251251251250000
en 20 83.33% 37537537537541004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
Company    
Adnoc 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
Shopper ID    
113 1 4.17% 0012500000000
126 3 12.5% 125001251250000
128 3 12.5% 125125000000125
129 1 4.17% 1250000000000
143 1 4.17% 0012500000000
157 1 4.17% 0000125000000
158 2 8.33% 00000000125125
159 1 4.17% 0000000000125
264 1 4.17% 0000000012500
1012 1 4.17% 0000125000000
1067 1 4.17% 0012500000000
2010 1 4.17% 0000001250000
2014 1 4.17% 0000000012500
2016 2 8.33% 00001250012500
2020 1 4.17% 0000001250000
2021 1 4.17% 0000000000125
2028 1 4.17% 0000001250000
2106 1 4.17% 1250000000000
Total 24 100% 4100%4100%4100%4100%4100%4100%
Serial No    
0312 1 4.17% 0000000012500
0316 1 4.17% 0012500000000
0318 1 4.17% 0000000012500
0319 1 4.17% 1250000000000
0322 1 4.17% 0012500000000
0325 1 4.17% 1250000000000
0335 1 4.17% 0000001250000
0339 1 4.17% 0000000000125
0342 1 4.17% 0000001250000
0346 1 4.17% 0000000000125
0347 1 4.17% 0000125000000
0354 1 4.17% 0000125000000
0358 1 4.17% 0000000012500
0362 1 4.17% 0012500000000
0365 1 4.17% 1250000000000
0381 1 4.17% 0000001250000
0386 1 4.17% 0000000000125
0394 1 4.17% 0000125000000
356 1 4.17% 1250000000000
368 1 4.17% 0012500000000
400 1 4.17% 0000125000000
520 1 4.17% 0000001250000
535 1 4.17% 0000000012500
628 1 4.17% 0000000000125
Total 24 100% 4100%4100%4100%4100%4100%4100%
Operator Code    
4 16.67% 0012512500125125
3409 6 25% 125125125125125125
5051 2 8.33% 00125125000000
7725 1 4.17% 0000000000125
9001 3 12.5% 125000012512500
basma 6 25% 125125125125125125
xxxx 2 8.33% 12500001250000
Total 24 100% 4100%4100%4100%4100%4100%4100%
Emirate    
Fujairah 16 66.67% 41000000410041004100
Sharjah 8 33.33% 0041004100000000
Total 24 100% 4100%4100%4100%4100%4100%4100%
Site ID    
10 4 16.67% 00000000410000
15 4 16.67% 00410000000000
16 4 16.67% 41000000000000
23 4 16.67% 00000041000000
26 4 16.67% 00000000004100
29 4 16.67% 00004100000000
Total 24 100% 4100%4100%4100%4100%4100%4100%
Number of Staff    
1 10 41.67% 125250250125250250
2 9 37.5% 125250125375125125
3 2 8.33% 12500000012500
4 3 12.5% 125001250000125
Total 24 100% 4100%4100%4100%4100%4100%4100%
CSA Name    
5 20.83% 0012525012512500
SANTHOSH 1 4.17% 0000000012500
SUNNY BOY 1 4.17% 0000000000125
WAYERS 1 4.17% 0000125000000
X 1 4.17% 0012500000000
cant read 1 4.17% 1250000000000
cant read the name 4 16.67% 125250125000000
eshaq 1 4.17% 1250000000000
faisal 1 4.17% 0000000000125
feshak 1 4.17% 0000000000125
fishino 1 4.17% 0000001250000
mohammed 1 4.17% 0000001250000
santoos 1 4.17% 0000000012500
santos 1 4.17% 0000000012500
shred 1 4.17% 0000000000125
sobo 1 4.17% 1250000000000
رومر 1 4.17% 0000001250000
Total 24 100% 4100%4100%4100%4100%4100%4100%
CSA Number    
16 66.67% 375375375250250375
10076 1 4.17% 0000000000125
10903 2 8.33% 0000000025000
10904 1 4.17% 0000001250000
11384 1 4.17% 0012500000000
12667 1 4.17% 0000125000000
9761 1 4.17% 1250000000000
9778 1 4.17% 0000001250000
Total 24 100% 4100%4100%4100%4100%4100%4100%
Gender    
Male 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
Height    
Tall 5 20.83% 000000125375125
Medium 18 75% 41004100410037500375
Short 1 4.17% 0000000012500
Total 24 100% 4100%4100%4100%4100%4100%4100%
Built    
Thin 3 12.5% 00000000250125
Medium 18 75% 25037541004100250375
Fat 3 12.5% 25012500000000
Total 24 100% 4100%4100%4100%4100%4100%4100%
Spectacles    
No 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
Beard    
Yes 4 16.67% 125125000000250
No 20 83.33% 375375410041004100250
Total 24 100% 4100%4100%4100%4100%4100%4100%
Mustache    
Yes 7 29.17% 25025012500125125
No 17 70.83% 2502503754100375375
Total 24 100% 4100%4100%4100%4100%4100%4100%
Ethnic Groups    
Filipino 5 20.83% 0012525012512500
Indian 14 58.33% 4100125250125375375
Others 1 4.17% 0000001250000
Pakistani 1 4.17% 0012500000000
Philipino 3 12.5% 001250012500125
Total 24 100% 4100%4100%4100%4100%4100%4100%
Other Ethnic Groups    
24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
Date    
2011-10-08 1 4.17% 0000125000000
2011-11-06 1 4.17% 1250000000000
2011-11-10 1 4.17% 0012500000000
2011-11-27 1 4.17% 0000001250000
2011-11-30 1 4.17% 0000000012500
2011-12-11 1 4.17% 0000000000125
2012-02-27 1 4.17% 0000125000000
2012-03-01 1 4.17% 0000000000125
2012-03-06 1 4.17% 0000001250000
2012-03-23 1 4.17% 0012500000000
2012-03-31 1 4.17% 1250000000000
2012-04-09 1 4.17% 0000000012500
2012-06-04 1 4.17% 0000000000125
2012-06-07 1 4.17% 0000125000000
2012-06-21 1 4.17% 0012500000000
2012-06-25 2 8.33% 12500001250000
2012-06-27 1 4.17% 0000000012500
2012-08-10 2 8.33% 00001251250000
2012-08-11 2 8.33% 00000000125125
2012-09-01 1 4.17% 0012500000000
2012-09-21 1 4.17% 1250000000000
Total 24 100% 4100%4100%4100%4100%4100%4100%
Amount    
10.00 1 4.17% 1250000000000
14.50 1 4.17% 0000125000000
15.00 3 12.5% 001250000125125
15.25 1 4.17% 0000000000125
15.75 1 4.17% 1250000000000
16.00 1 4.17% 0000125000000
16.50 1 4.17% 0000125000000
17.50 1 4.17% 0012500000000
18.75 1 4.17% 0012500000000
19.00 1 4.17% 0000000012500
19.75 1 4.17% 0000001250000
22.50 1 4.17% 1250000000000
25.00 2 8.33% 00125001250000
26.75 1 4.17% 1250000000000
29.00 1 4.17% 0000001250000
29.25 1 4.17% 0000000000125
29.75 2 8.33% 00001250012500
30.00 1 4.17% 0000000000125
30.75 1 4.17% 0000001250000
34.75 1 4.17% 0000000012500
Total 24 100% 4100%4100%4100%4100%4100%4100%
Number of Vehicles    
0 18 75% 375375375375375375
1 3 12.5% 001251250000125
2 2 8.33% 00000012512500
6 1 4.17% 1250000000000
Total 24 100% 4100%4100%4100%4100%4100%4100%
Time In    
2011-10-08 10:05:00 1 4.17% 0000125000000
2011-11-06 13:00:00 1 4.17% 1250000000000
2011-11-10 07:55:00 1 4.17% 0012500000000
2011-11-27 11:00:00 1 4.17% 0000001250000
2011-11-30 09:00:00 1 4.17% 0000000012500
2011-12-11 18:00:00 1 4.17% 0000000000125
2012-02-27 11:29:00 1 4.17% 0000125000000
2012-03-01 15:41:00 1 4.17% 0000000000125
2012-03-06 11:43:00 1 4.17% 0000001250000
2012-03-23 10:38:00 1 4.17% 0012500000000
2012-03-31 17:22:00 1 4.17% 1250000000000
2012-04-09 07:25:00 1 4.17% 0000000012500
2012-06-04 18:20:00 1 4.17% 0000000000125
2012-06-07 18:05:00 1 4.17% 0000125000000
2012-06-21 21:22:00 1 4.17% 0012500000000
2012-06-25 11:19:00 1 4.17% 1250000000000
2012-06-25 12:40:00 1 4.17% 0000001250000
2012-06-27 14:00:00 1 4.17% 0000000012500
2012-08-10 12:11:00 1 4.17% 0000125000000
2012-08-10 13:33:00 1 4.17% 0000001250000
2012-08-11 11:10:00 1 4.17% 0000000000125
2012-08-11 12:20:00 1 4.17% 0000000012500
2012-09-01 18:25:00 1 4.17% 0012500000000
2012-09-21 19:34:00 1 4.17% 1250000000000
Total 24 100% 4100%4100%4100%4100%4100%4100%
Time Out    
2011-10-08 10:12:00 1 4.17% 0000125000000
2011-11-06 13:18:00 1 4.17% 1250000000000
2011-11-10 08:05:00 1 4.17% 0012500000000
2011-11-27 11:19:00 1 4.17% 0000001250000
2011-11-30 09:10:00 1 4.17% 0000000012500
2011-12-11 18:07:00 1 4.17% 0000000000125
2012-02-27 11:39:00 1 4.17% 0000125000000
2012-03-01 15:51:00 1 4.17% 0000000000125
2012-03-06 11:52:00 1 4.17% 0000001250000
2012-03-23 10:48:00 1 4.17% 0012500000000
2012-03-31 17:34:00 1 4.17% 1250000000000
2012-04-09 07:37:00 1 4.17% 0000000012500
2012-06-04 18:36:00 1 4.17% 0000000000125
2012-06-07 18:14:00 1 4.17% 0000125000000
2012-06-21 21:30:00 1 4.17% 0012500000000
2012-06-25 11:27:00 1 4.17% 1250000000000
2012-06-25 12:46:00 1 4.17% 0000001250000
2012-06-27 14:11:00 1 4.17% 0000000012500
2012-08-10 12:16:00 1 4.17% 0000125000000
2012-08-10 13:39:00 1 4.17% 0000001250000
2012-08-11 11:17:00 1 4.17% 0000000000125
2012-08-11 12:30:00 1 4.17% 0000000012500
2012-09-01 18:30:00 1 4.17% 0012500000000
2012-09-21 19:45:00 1 4.17% 1250000000000
Total 24 100% 4100%4100%4100%4100%4100%4100%
Time of Visit    
07:00-10:00 3 12.5% 00125000025000
10:01-13:00 11 45.83% 250125375375125125
13:01-17:00 4 16.67% 0000125125125125
17:01-20:00 5 20.83% 250125000000250
20:01-24:00 1 4.17% 0012500000000
Total 24 100% 4100%4100%4100%4100%4100%4100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or    
Yes 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)    
Yes 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
2a. Were doors and windows free of fingerprints ?    
Yes 18 75% 375375375375375375
Total 18 100% 3100%3100%3100%3100%3100%3100%
2b. Were doors and windows free of smudges, spots and streaks ?    
Yes 18 75% 375375375375375375
Total 18 100% 3100%3100%3100%3100%3100%3100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)    
Yes 18 75% 375375375375375375
Total 18 100% 3100%3100%3100%3100%3100%3100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?    
No 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
3a. Were advertising material, Pictures and menu strips on menu board faded ?    
No 18 75% 375375375375375375
Total 18 100% 3100%3100%3100%3100%3100%3100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?    
No 18 75% 375375375375375375
Total 18 100% 3100%3100%3100%3100%3100%3100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?    
No 18 75% 375375375375375375
Total 18 100% 3100%3100%3100%3100%3100%3100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)    
Yes 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
4a. Were counters, display cases, self-service areas and dispensers clean ?    
Yes 18 75% 375375375375375375
Total 18 100% 3100%3100%3100%3100%3100%3100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)    
Yes 18 75% 375375375375375375
Total 18 100% 3100%3100%3100%3100%3100%3100%
5. Was there any smell of rotten stuff?    
No 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
Comments    
لا يوجد روائح فاسده 1 4.17% 0 0% 0 0% 0 0% 1 25% 0 0% 0 0%
لايوجد اي روائح 1 4.17% 1 25% 0 0% 0 0% 0 0% 0 0% 0 0%
6. Were there any flies visible in the store or in the eating area?    
No 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
Comments    
لا يوجد اي نوع من الحشرات 1 4.17% 0 0% 0 0% 0 0% 1 25% 0 0% 0 0%
لايوجد اي نوع من الحشرات 1 4.17% 1 25% 0 0% 0 0% 0 0% 0 0% 0 0%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)    
Yes 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?    
Yes 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
9. Were tables and chairs well maintained and unbroken?    
Yes 23 95.83% 41004100375410041004100
NA 1 4.17% 0000125000000
Total 24 100% 4100%4100%4100%4100%4100%4100%
10. Was the temperature reasonably comfortable?    
Yes 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
11. Were door mats in good condition?    
Yes 23 95.83% 41004100410041003754100
NA 1 4.17% 0000000012500
Total 24 100% 4100%4100%4100%4100%4100%4100%
12. Were lights turned on at dusk or sunset and during bad weather?    
Yes 7 29.17% 12525012500125250
NA 17 70.83% 3752503754100375250
Total 24 100% 4100%4100%4100%4100%4100%4100%
13. Were trash / Grease containers clean and dumpster Lids closed?    
Yes 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
14. Were you greeted with a smile when you entered the store?    
Yes 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
15. Did they request customers to quit smoking?    
NA 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
16. Did he thank you as you were leaving?    
Yes 23 95.83% 41003754100410041004100
No 1 4.17% 0012500000000
Total 24 100% 4100%4100%4100%4100%4100%4100%
Comments    
No farewell greeting or no thank you when leaving 1 4.17% 0 0% 1 25% 0 0% 0 0% 0 0% 0 0%
17. Was the staff presentable and well groomed?    
Yes 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
18. Was he / she able to communicate to customer?    
Yes 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
19. Was the staff wearing visible nametag?    
Yes 20 83.33% 410041002503753754100
No 4 16.67% 000025012512500
Total 24 100% 4100%4100%4100%4100%4100%4100%
Comments    
Could not read the name or not clear or not visible or small letters so not visible 4 16.67% 1 25% 2 50% 1 25% 0 0% 0 0% 0 0%
NOT WEARING A NAME BADGE 1 4.17% 0 0% 0 0% 1 25% 0 0% 0 0% 0 0%
No name tag 1 4.17% 0 0% 0 0% 0 0% 0 0% 1 25% 0 0%
santoos 1 4.17% 0 0% 0 0% 0 0% 0 0% 1 25% 0 0%
فيشاك 1 4.17% 0 0% 0 0% 0 0% 0 0% 0 0% 1 25%
لا استطيع قراءة الاسم 2 8.33% 1 25% 0 0% 1 25% 0 0% 0 0% 0 0%
لا استظيع قراءه الاسم 1 4.17% 0 0% 1 25% 0 0% 0 0% 0 0% 0 0%
لايضع بطاقه 1 4.17% 0 0% 0 0% 0 0% 1 25% 0 0% 0 0%
20. Was staff courteous / friendly?    
Yes 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
21. Were the items and ingredients you ordered available for purchase?    
Yes 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
22. Did the staff scan all the purchased items?    
Yes 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
23. Did the staff place food and nonfood item in a separate carry bags?    
Yes 19 79.17% 37537537525041004100
NA 5 20.83% 1251251252500000
Total 24 100% 4100%4100%4100%4100%4100%4100%
24. Were you charged the correct amount?    
Yes 24 100% 410041004100410041004100
Total 24 100% 4100%4100%4100%4100%4100%4100%
25. Were you offered a receipt voluntarily?    
Yes 22 91.67% 4100410037541003754100
No 2 8.33% 00001250012500
Total 24 100% 4100%4100%4100%4100%4100%4100%
Comments    
I had to ask for the reciept 1 4.17% 0 0% 0 0% 0 0% 0 0% 1 25% 0 0%
لم يعرض علي وصل استلام 1 4.17% 0 0% 0 0% 1 25% 0 0% 0 0% 0 0%
26. Were you given the correct change?    
Yes 18 75% 250375410012541004100
NA 6 25% 250125003750000
Total 24 100% 4100%4100%4100%4100%4100%4100%