Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 2192

Sample Size:  24

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 4 16.67% 2 33.33% 0 0% 2 33.33% 0 0%
en 20 83.33% 4 66.67% 6 100% 4 66.67% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Company                    
Adnoc 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Shopper ID                    
113 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
126 3 12.5% 1 16.67% 0 0% 1 16.67% 1 16.67%
128 3 12.5% 1 16.67% 0 0% 1 16.67% 1 16.67%
129 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
143 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
157 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
158 2 8.33% 2 33.33% 0 0% 0 0% 0 0%
159 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
264 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
1012 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
1067 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2010 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2014 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2016 2 8.33% 0 0% 2 33.33% 0 0% 0 0%
2020 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2021 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2028 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2106 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Serial No                    
0312 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
0316 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
0318 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
0319 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
0322 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
0325 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
0335 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
0339 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
0342 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
0346 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
0347 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
0354 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
0358 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
0362 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
0365 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
0381 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
0386 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
0394 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
356 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
368 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
400 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
520 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
535 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
628 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Operator Code                    
4 16.67% 4 66.67% 0 0% 0 0% 0 0%
3409 6 25% 0 0% 0 0% 0 0% 6 100%
5051 2 8.33% 0 0% 0 0% 2 33.33% 0 0%
7725 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
9001 3 12.5% 0 0% 0 0% 3 50% 0 0%
basma 6 25% 0 0% 6 100% 0 0% 0 0%
xxxx 2 8.33% 2 33.33% 0 0% 0 0% 0 0%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Emirate                    
Fujairah 16 66.67% 4 66.67% 4 66.67% 4 66.67% 4 66.67%
Sharjah 8 33.33% 2 33.33% 2 33.33% 2 33.33% 2 33.33%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Site ID                    
10 4 16.67% 1 16.67% 1 16.67% 1 16.67% 1 16.67%
15 4 16.67% 1 16.67% 1 16.67% 1 16.67% 1 16.67%
16 4 16.67% 1 16.67% 1 16.67% 1 16.67% 1 16.67%
23 4 16.67% 1 16.67% 1 16.67% 1 16.67% 1 16.67%
26 4 16.67% 1 16.67% 1 16.67% 1 16.67% 1 16.67%
29 4 16.67% 1 16.67% 1 16.67% 1 16.67% 1 16.67%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Number of Staff                    
1 10 41.67% 3 50% 1 16.67% 1 16.67% 5 83.33%
2 9 37.5% 3 50% 1 16.67% 4 66.67% 1 16.67%
3 2 8.33% 0 0% 1 16.67% 1 16.67% 0 0%
4 3 12.5% 0 0% 3 50% 0 0% 0 0%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
CSA Name                    
5 20.83% 2 33.33% 1 16.67% 1 16.67% 1 16.67%
SANTHOSH 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
SUNNY BOY 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
WAYERS 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
X 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
cant read 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
cant read the name 4 16.67% 0 0% 3 50% 0 0% 1 16.67%
eshaq 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
faisal 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
feshak 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
fishino 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
mohammed 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
santoos 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
santos 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
shred 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
sobo 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
رومر 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
CSA Number                    
16 66.67% 3 50% 6 100% 3 50% 4 66.67%
10076 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
10903 2 8.33% 1 16.67% 0 0% 0 0% 1 16.67%
10904 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
11384 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
12667 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
9761 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
9778 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Gender                    
Male 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Height                    
Tall 5 20.83% 1 16.67% 2 33.33% 1 16.67% 1 16.67%
Medium 18 75% 5 83.33% 4 66.67% 4 66.67% 5 83.33%
Short 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Built                    
Thin 3 12.5% 0 0% 2 33.33% 0 0% 1 16.67%
Medium 18 75% 6 100% 3 50% 5 83.33% 4 66.67%
Fat 3 12.5% 0 0% 1 16.67% 1 16.67% 1 16.67%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Spectacles                    
No 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Beard                    
Yes 4 16.67% 0 0% 1 16.67% 1 16.67% 2 33.33%
No 20 83.33% 6 100% 5 83.33% 5 83.33% 4 66.67%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Mustache                    
Yes 7 29.17% 0 0% 2 33.33% 1 16.67% 4 66.67%
No 17 70.83% 6 100% 4 66.67% 5 83.33% 2 33.33%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Ethnic Groups                    
Filipino 5 20.83% 0 0% 2 33.33% 2 33.33% 1 16.67%
Indian 14 58.33% 3 50% 4 66.67% 4 66.67% 3 50%
Others 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
Pakistani 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
Philipino 3 12.5% 3 50% 0 0% 0 0% 0 0%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Other Ethnic Groups                    
24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Date                    
2011-10-08 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2011-11-06 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2011-11-10 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2011-11-27 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2011-11-30 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2011-12-11 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2012-02-27 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-03-01 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-03-06 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-03-23 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-03-31 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-04-09 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-06-04 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2012-06-07 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2012-06-21 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2012-06-25 2 8.33% 0 0% 0 0% 2 33.33% 0 0%
2012-06-27 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2012-08-10 2 8.33% 0 0% 0 0% 0 0% 2 33.33%
2012-08-11 2 8.33% 0 0% 0 0% 0 0% 2 33.33%
2012-09-01 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-09-21 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Amount                    
10.00 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
14.50 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
15.00 3 12.5% 3 50% 0 0% 0 0% 0 0%
15.25 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
15.75 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
16.00 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
16.50 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
17.50 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
18.75 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
19.00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
19.75 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
22.50 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
25.00 2 8.33% 0 0% 2 33.33% 0 0% 0 0%
26.75 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
29.00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
29.25 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
29.75 2 8.33% 0 0% 1 16.67% 0 0% 1 16.67%
30.00 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
30.75 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
34.75 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Number of Vehicles                    
0 18 75% 0 0% 6 100% 6 100% 6 100%
1 3 12.5% 3 50% 0 0% 0 0% 0 0%
2 2 8.33% 2 33.33% 0 0% 0 0% 0 0%
6 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Time In                    
2011-10-08 10:05:00 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2011-11-06 13:00:00 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2011-11-10 07:55:00 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2011-11-27 11:00:00 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2011-11-30 09:00:00 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2011-12-11 18:00:00 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2012-02-27 11:29:00 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-03-01 15:41:00 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-03-06 11:43:00 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-03-23 10:38:00 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-03-31 17:22:00 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-04-09 07:25:00 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-06-04 18:20:00 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2012-06-07 18:05:00 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2012-06-21 21:22:00 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2012-06-25 11:19:00 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2012-06-25 12:40:00 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2012-06-27 14:00:00 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2012-08-10 12:11:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-08-10 13:33:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-08-11 11:10:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-08-11 12:20:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-09-01 18:25:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-09-21 19:34:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Time Out                    
2011-10-08 10:12:00 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2011-11-06 13:18:00 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2011-11-10 08:05:00 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2011-11-27 11:19:00 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2011-11-30 09:10:00 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2011-12-11 18:07:00 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
2012-02-27 11:39:00 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-03-01 15:51:00 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-03-06 11:52:00 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-03-23 10:48:00 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-03-31 17:34:00 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-04-09 07:37:00 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
2012-06-04 18:36:00 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2012-06-07 18:14:00 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2012-06-21 21:30:00 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2012-06-25 11:27:00 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2012-06-25 12:46:00 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2012-06-27 14:11:00 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
2012-08-10 12:16:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-08-10 13:39:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-08-11 11:17:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-08-11 12:30:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-09-01 18:30:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
2012-09-21 19:45:00 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Time of Visit                    
07:00-10:00 3 12.5% 2 33.33% 1 16.67% 0 0% 0 0%
10:01-13:00 11 45.83% 3 50% 3 50% 2 33.33% 3 50%
13:01-17:00 4 16.67% 0 0% 1 16.67% 2 33.33% 1 16.67%
17:01-20:00 5 20.83% 1 16.67% 1 16.67% 1 16.67% 2 33.33%
20:01-24:00 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
2a. Were doors and windows free of fingerprints ?                    
Yes 18 75% 0 0% 6 100% 6 100% 6 100%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 18 75% 0 0% 6 100% 6 100% 6 100%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 18 75% 0 0% 6 100% 6 100% 6 100%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
No 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 18 75% 0 0% 6 100% 6 100% 6 100%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 18 75% 0 0% 6 100% 6 100% 6 100%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 18 75% 0 0% 6 100% 6 100% 6 100%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 18 75% 0 0% 6 100% 6 100% 6 100%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 18 75% 0 0% 6 100% 6 100% 6 100%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
5. Was there any smell of rotten stuff?                    
No 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Comments                    
لا يوجد روائح فاسده 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
لايوجد اي روائح 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
6. Were there any flies visible in the store or in the eating area?                    
No 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Comments                    
لا يوجد اي نوع من الحشرات 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
لايوجد اي نوع من الحشرات 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 23 95.83% 5 83.33% 6 100% 6 100% 6 100%
NA 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
10. Was the temperature reasonably comfortable?                    
Yes 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
11. Were door mats in good condition?                    
Yes 23 95.83% 6 100% 6 100% 6 100% 5 83.33%
NA 1 4.17% 0 0% 0 0% 0 0% 1 16.67%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 7 29.17% 2 33.33% 0 0% 3 50% 2 33.33%
NA 17 70.83% 4 66.67% 6 100% 3 50% 4 66.67%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
15. Did they request customers to quit smoking?                    
NA 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
16. Did he thank you as you were leaving?                    
Yes 23 95.83% 6 100% 6 100% 5 83.33% 6 100%
No 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Comments                    
No farewell greeting or no thank you when leaving 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
17. Was the staff presentable and well groomed?                    
Yes 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
18. Was he / she able to communicate to customer?                    
Yes 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
19. Was the staff wearing visible nametag?                    
Yes 20 83.33% 5 83.33% 5 83.33% 5 83.33% 5 83.33%
No 4 16.67% 1 16.67% 1 16.67% 1 16.67% 1 16.67%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 4 16.67% 0 0% 0 0% 1 16.67% 3 50%
NOT WEARING A NAME BADGE 1 4.17% 1 16.67% 0 0% 0 0% 0 0%
No name tag 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
santoos 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
فيشاك 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
لا استطيع قراءة الاسم 2 8.33% 0 0% 2 33.33% 0 0% 0 0%
لا استظيع قراءه الاسم 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
لايضع بطاقه 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
22. Did the staff scan all the purchased items?                    
Yes 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 19 79.17% 6 100% 3 50% 6 100% 4 66.67%
NA 5 20.83% 0 0% 3 50% 0 0% 2 33.33%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
24. Were you charged the correct amount?                    
Yes 24 100% 6 100% 6 100% 6 100% 6 100%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
25. Were you offered a receipt voluntarily?                    
Yes 22 91.67% 6 100% 5 83.33% 5 83.33% 6 100%
No 2 8.33% 0 0% 1 16.67% 1 16.67% 0 0%
Total 24 100% 6 100% 6 100% 6 100% 6 100%
Comments                    
I had to ask for the reciept 1 4.17% 0 0% 0 0% 1 16.67% 0 0%
لم يعرض علي وصل استلام 1 4.17% 0 0% 1 16.67% 0 0% 0 0%
26. Were you given the correct change?                    
Yes 18 75% 6 100% 3 50% 4 66.67% 5 83.33%
NA 6 25% 0 0% 3 50% 2 33.33% 1 16.67%
Total 24 100% 6 100% 6 100% 6 100% 6 100%