Company: Adnoc
Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 505
Sample Size: 4
| Questions | Total Samples | 551 - G-Store | ||
| Abs | Percentage | Abs | Percentage | |
| Language | ||||
| ar | 3 | 75% | 3 | 75 |
| en | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Company | ||||
| Adnoc | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Shopper ID | ||||
| 146 | 1 | 25% | 1 | 25 |
| 148 | 1 | 25% | 1 | 25 |
| 155 | 1 | 25% | 1 | 25 |
| 171 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Serial No | ||||
| 0003 | 2 | 50% | 2 | 50 |
| 0535 | 1 | 25% | 1 | 25 |
| 676 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Operator Code | ||||
| 1 | 25% | 1 | 25 | |
| 5051 | 3 | 75% | 3 | 75 |
| Total | 4 | 100% | 4 | 100% |
| Emirate | ||||
| Abu Dhabi | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Site ID | ||||
| 365 | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Number of Staff | ||||
| 2 | 3 | 75% | 3 | 75 |
| 3 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| CSA Name | ||||
| 2 | 50% | 2 | 50 | |
| JOSELINE | 1 | 25% | 1 | 25 |
| x | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| CSA Number | ||||
| 4 | 100% | 4 | 100 | |
| Total | 4 | 100% | 4 | 100% |
| Gender | ||||
| Male | 2 | 50% | 2 | 50 |
| Female | 2 | 50% | 2 | 50 |
| Total | 4 | 100% | 4 | 100% |
| Height | ||||
| Medium | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Built | ||||
| Medium | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Spectacles | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Beard | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Mustache | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Ethnic Groups | ||||
| Filipino | 2 | 50% | 2 | 50 |
| Indian | 1 | 25% | 1 | 25 |
| Philipino | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Other Ethnic Groups | ||||
| 4 | 100% | 4 | 100 | |
| Total | 4 | 100% | 4 | 100% |
| Date | ||||
| 2011-12-19 | 1 | 25% | 1 | 25 |
| 2012-03-22 | 1 | 25% | 1 | 25 |
| 2012-05-30 | 1 | 25% | 1 | 25 |
| 2012-08-24 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Amount | ||||
| 16.50 | 1 | 25% | 1 | 25 |
| 16.75 | 1 | 25% | 1 | 25 |
| 20.00 | 2 | 50% | 2 | 50 |
| Total | 4 | 100% | 4 | 100% |
| Number of Vehicles | ||||
| 0 | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Time In | ||||
| 2011-12-19 09:40:00 | 1 | 25% | 1 | 25 |
| 2012-03-22 18:50:00 | 1 | 25% | 1 | 25 |
| 2012-05-30 18:55:00 | 1 | 25% | 1 | 25 |
| 2012-08-24 22:10:00 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Time Out | ||||
| 2011-12-19 09:55:00 | 1 | 25% | 1 | 25 |
| 2012-03-22 19:04:00 | 1 | 25% | 1 | 25 |
| 2012-05-30 19:12:00 | 1 | 25% | 1 | 25 |
| 2012-08-24 22:20:00 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Time of Visit | ||||
| 07:00-10:00 | 1 | 25% | 1 | 25 |
| 17:01-20:00 | 2 | 50% | 2 | 50 |
| 20:01-24:00 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| 1. Were the automatic doors colsed and the door and side glass push / pull bars or | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present) | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 2a. Were doors and windows free of fingerprints ? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 2b. Were doors and windows free of smudges, spots and streaks ? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present) | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ? | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 3a. Were advertising material, Pictures and menu strips on menu board faded ? | ||||
| No | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 3b. Were advertising material, Pictures and menu strips on menu board torn ? | ||||
| No | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 3c. Were advertising material, Pictures and menu strips on menu board smudged ? | ||||
| No | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 4a. Were counters, display cases, self-service areas and dispensers clean ? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 5. Was there any smell of rotten stuff? | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 6. Were there any flies visible in the store or in the eating area? | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments) | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 9. Were tables and chairs well maintained and unbroken? | ||||
| Yes | 3 | 75% | 3 | 75 |
| NA | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| 10. Was the temperature reasonably comfortable? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 11. Were door mats in good condition? | ||||
| Yes | 3 | 75% | 3 | 75 |
| NA | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Comments | ||||
| No door mat | 1 | 25% | 1 | 25% |
| 12. Were lights turned on at dusk or sunset and during bad weather? | ||||
| Yes | 3 | 75% | 3 | 75 |
| NA | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| 13. Were trash / Grease containers clean and dumpster Lids closed? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 14. Were you greeted with a smile when you entered the store? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 15. Did they request customers to quit smoking? | ||||
| NA | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 16. Did he thank you as you were leaving? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 17. Was the staff presentable and well groomed? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 18. Was he / she able to communicate to customer? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 19. Was the staff wearing visible nametag? | ||||
| Yes | 2 | 50% | 2 | 50 |
| No | 2 | 50% | 2 | 50 |
| Total | 4 | 100% | 4 | 100% |
| Comments | ||||
| NOT WEARING A NAME TAG | 1 | 25% | 1 | 25% |
| No name tag | 1 | 25% | 1 | 25% |
| was wearing a name tag but could not read the name | 1 | 25% | 1 | 25% |
| 20. Was staff courteous / friendly? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 21. Were the items and ingredients you ordered available for purchase? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 22. Did the staff scan all the purchased items? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 23. Did the staff place food and nonfood item in a separate carry bags? | ||||
| Yes | 3 | 75% | 3 | 75 |
| NA | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| 24. Were you charged the correct amount? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 25. Were you offered a receipt voluntarily? | ||||
| Yes | 3 | 75% | 3 | 75 |
| No | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Comments | ||||
| I had to ask for the reciept | 1 | 25% | 1 | 25% |
| 26. Were you given the correct change? | ||||
| Yes | 3 | 75% | 3 | 75 |
| NA | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |