Company: Adnoc
Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 507
Sample Size: 4
| Questions | Total Samples | 5091 - Vehicle Inspection Centre | ||
| Abs | Percentage | Abs | Percentage | |
| Language | ||||
| ar | 3 | 75% | 3 | 75 |
| en | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Company | ||||
| Adnoc | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Shopper ID | ||||
| 11 | 1 | 25% | 1 | 25 |
| 12 | 1 | 25% | 1 | 25 |
| 113 | 1 | 25% | 1 | 25 |
| 1031 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Serial No | ||||
| 0218 | 1 | 25% | 1 | 25 |
| 0223 | 1 | 25% | 1 | 25 |
| 0233 | 1 | 25% | 1 | 25 |
| 680 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Operator Code | ||||
| 1 | 25% | 1 | 25 | |
| 5051 | 3 | 75% | 3 | 75 |
| Total | 4 | 100% | 4 | 100% |
| Emirate | ||||
| Abu Dhabi | 1 | 25% | 1 | 25 |
| Al Ain | 3 | 75% | 3 | 75 |
| Total | 4 | 100% | 4 | 100% |
| Site ID | ||||
| 366 | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Number of Staff | ||||
| 1 | 1 | 25% | 1 | 25 |
| 2 | 2 | 50% | 2 | 50 |
| 3 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| CSA Name | ||||
| ABDUL JAFED | 1 | 25% | 1 | 25 |
| ABDUL RAOF | 1 | 25% | 1 | 25 |
| LATEEF | 1 | 25% | 1 | 25 |
| MUSTAFA PURAYAL | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| CSA Number | ||||
| 3 | 75% | 3 | 75 | |
| 7702 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Gender | ||||
| Male | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Height | ||||
| Medium | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Built | ||||
| Thin | 1 | 25% | 1 | 25 |
| Medium | 3 | 75% | 3 | 75 |
| Total | 4 | 100% | 4 | 100% |
| Spectacles | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Beard | ||||
| Yes | 2 | 50% | 2 | 50 |
| No | 2 | 50% | 2 | 50 |
| Total | 4 | 100% | 4 | 100% |
| Mustache | ||||
| Yes | 2 | 50% | 2 | 50 |
| No | 2 | 50% | 2 | 50 |
| Total | 4 | 100% | 4 | 100% |
| Ethnic Groups | ||||
| Indian | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Other Ethnic Groups | ||||
| 4 | 100% | 4 | 100 | |
| Total | 4 | 100% | 4 | 100% |
| Date | ||||
| 2011-12-21 | 1 | 25% | 1 | 25 |
| 2012-03-22 | 1 | 25% | 1 | 25 |
| 2012-06-11 | 1 | 25% | 1 | 25 |
| 2012-09-11 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Amount | ||||
| 14.75 | 1 | 25% | 1 | 25 |
| 15.50 | 1 | 25% | 1 | 25 |
| 16.25 | 1 | 25% | 1 | 25 |
| 17.25 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Number of Vehicles | ||||
| 0 | 3 | 75% | 3 | 75 |
| 1 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Time In | ||||
| 2011-12-21 17:45:00 | 1 | 25% | 1 | 25 |
| 2012-03-22 12:35:00 | 1 | 25% | 1 | 25 |
| 2012-06-11 12:58:00 | 1 | 25% | 1 | 25 |
| 2012-09-11 13:48:00 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Time Out | ||||
| 2011-12-21 18:00:00 | 1 | 25% | 1 | 25 |
| 2012-03-22 12:48:00 | 1 | 25% | 1 | 25 |
| 2012-06-11 13:10:00 | 1 | 25% | 1 | 25 |
| 2012-09-11 13:54:00 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Time of Visit | ||||
| 10:01-13:00 | 1 | 25% | 1 | 25 |
| 13:01-17:00 | 2 | 50% | 2 | 50 |
| 17:01-20:00 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| 1. Were the automatic doors colsed and the door and side glass push / pull bars or | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present) | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 2a. Were doors and windows free of fingerprints ? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 2b. Were doors and windows free of smudges, spots and streaks ? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present) | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ? | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 3a. Were advertising material, Pictures and menu strips on menu board faded ? | ||||
| No | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 3b. Were advertising material, Pictures and menu strips on menu board torn ? | ||||
| No | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 3c. Were advertising material, Pictures and menu strips on menu board smudged ? | ||||
| No | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 4a. Were counters, display cases, self-service areas and dispensers clean ? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 5. Was there any smell of rotten stuff? | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 6. Were there any flies visible in the store or in the eating area? | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments) | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 9. Were tables and chairs well maintained and unbroken? | ||||
| Yes | 3 | 75% | 3 | 75 |
| NA | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Comments | ||||
| THERE WAS NO WAITING AREA | 1 | 25% | 1 | 25% |
| 10. Was the temperature reasonably comfortable? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 11. Were door mats in good condition? | ||||
| Yes | 3 | 75% | 3 | 75 |
| No | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Comments | ||||
| No door mat | 1 | 25% | 1 | 25% |
| 12. Were lights turned on at dusk or sunset and during bad weather? | ||||
| NA | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 13. Were trash / Grease containers clean and dumpster Lids closed? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 14. Were you greeted with a smile when you entered the store? | ||||
| Yes | 1 | 25% | 1 | 25 |
| No | 3 | 75% | 3 | 75 |
| Total | 4 | 100% | 4 | 100% |
| Comments | ||||
| DID NOT GREET | 2 | 50% | 2 | 50% |
| No greetings or did not wish | 1 | 25% | 1 | 25% |
| 15. Did they request customers to quit smoking? | ||||
| NA | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 16. Did he thank you as you were leaving? | ||||
| Yes | 1 | 25% | 1 | 25 |
| No | 3 | 75% | 3 | 75 |
| Total | 4 | 100% | 4 | 100% |
| Comments | ||||
| DID NOT SAY ANYTHING | 2 | 50% | 2 | 50% |
| No farewell greeting or no thank you when leaving | 1 | 25% | 1 | 25% |
| 17. Was the staff presentable and well groomed? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 18. Was he / she able to communicate to customer? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 19. Was the staff wearing visible nametag? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 20. Was staff courteous / friendly? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 21. Were the items and ingredients you ordered available for purchase? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 22. Did the staff scan all the purchased items? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 23. Did the staff place food and nonfood item in a separate carry bags? | ||||
| Yes | 3 | 75% | 3 | 75 |
| NA | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| 24. Were you charged the correct amount? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 25. Were you offered a receipt voluntarily? | ||||
| Yes | 3 | 75% | 3 | 75 |
| No | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Comments | ||||
| HAD TO ASK RECIEPT | 1 | 25% | 1 | 25% |
| 26. Were you given the correct change? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |