Company: Adnoc
Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 6640
Sample Size: 8
| Questions | Total Samples | 893-Abu Al Abyed-1 | 894-Abu Al Abyed-2 | |||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||
| en | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Company | ||||||
| Adnoc | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Shopper ID | ||||||
| 1 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 123 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 134 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 147 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 154 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2015 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2016 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2098 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Serial No | ||||||
| 0463 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 0467 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 0481 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 0485 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 0516 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 0519 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 413 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 446 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Operator Code | ||||||
| 2 | 25% | 1 | 25 | 1 | 25 | |
| 3409 | 2 | 25% | 1 | 25 | 1 | 25 |
| 9001 | 2 | 25% | 1 | 25 | 1 | 25 |
| basma | 2 | 25% | 1 | 25 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Emirate | ||||||
| Western Region | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Site ID | ||||||
| 103 | 4 | 50% | 4 | 100 | 0 | 0 |
| 104 | 4 | 50% | 0 | 0 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Number of Staff | ||||||
| 1 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2 | 2 | 25% | 1 | 25 | 1 | 25 |
| 3 | 3 | 37.5% | 1 | 25 | 2 | 50 |
| 6 | 2 | 25% | 1 | 25 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| CSA Name | ||||||
| 2 | 25% | 1 | 25 | 1 | 25 | |
| HANIDED PUNNICHI | 1 | 12.5% | 0 | 0 | 1 | 25 |
| JOEL | 1 | 12.5% | 1 | 25 | 0 | 0 |
| almohebi | 1 | 12.5% | 1 | 25 | 0 | 0 |
| ansar | 1 | 12.5% | 0 | 0 | 1 | 25 |
| boji | 1 | 12.5% | 0 | 0 | 1 | 25 |
| mohd | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| CSA Number | ||||||
| 5 | 62.5% | 3 | 75 | 2 | 50 | |
| 011202 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 01145 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 4134 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Gender | ||||||
| Male | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Height | ||||||
| Tall | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Medium | 6 | 75% | 4 | 100 | 2 | 50 |
| Short | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Built | ||||||
| Medium | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Spectacles | ||||||
| No | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Beard | ||||||
| Yes | 3 | 37.5% | 2 | 50 | 1 | 25 |
| No | 5 | 62.5% | 2 | 50 | 3 | 75 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Mustache | ||||||
| Yes | 3 | 37.5% | 1 | 25 | 2 | 50 |
| No | 5 | 62.5% | 3 | 75 | 2 | 50 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Ethnic Groups | ||||||
| Filipino | 2 | 25% | 1 | 25 | 1 | 25 |
| Indian | 5 | 62.5% | 2 | 50 | 3 | 75 |
| Philipino | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Other Ethnic Groups | ||||||
| 8 | 100% | 4 | 100 | 4 | 100 | |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Date | ||||||
| 2011-11-12 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2011-11-13 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-02-24 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-03-15 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-05-28 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-06-02 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-09-23 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-09-29 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Amount | ||||||
| 12.25 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 14.50 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 14.75 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 15.25 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 15.50 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 16.50 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 25.00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 29.25 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Number of Vehicles | ||||||
| 0 | 7 | 87.5% | 4 | 100 | 3 | 75 |
| 1 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Time In | ||||||
| 2011-11-12 11:50:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2011-11-13 18:30:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-02-24 18:19:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-03-15 07:43:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-05-28 17:00:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-06-02 09:48:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-09-23 09:33:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-09-29 12:38:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Time Out | ||||||
| 2011-11-12 12:06:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2011-11-13 18:40:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-02-24 18:28:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-03-15 07:53:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-05-28 17:08:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-06-02 09:58:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-09-23 09:41:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-09-29 12:43:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Time of Visit | ||||||
| 07:00-10:00 | 3 | 37.5% | 3 | 75 | 0 | 0 |
| 10:01-13:00 | 2 | 25% | 1 | 25 | 1 | 25 |
| 13:01-17:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 17:01-20:00 | 2 | 25% | 0 | 0 | 2 | 50 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 1. Were the automatic doors colsed and the door and side glass push / pull bars or | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present) | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 2a. Were doors and windows free of fingerprints ? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 2b. Were doors and windows free of smudges, spots and streaks ? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present) | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ? | ||||||
| No | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 3a. Were advertising material, Pictures and menu strips on menu board faded ? | ||||||
| No | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 3b. Were advertising material, Pictures and menu strips on menu board torn ? | ||||||
| No | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 3c. Were advertising material, Pictures and menu strips on menu board smudged ? | ||||||
| No | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 4a. Were counters, display cases, self-service areas and dispensers clean ? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 5. Was there any smell of rotten stuff? | ||||||
| No | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 6. Were there any flies visible in the store or in the eating area? | ||||||
| No | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments) | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period? | ||||||
| Yes | 7 | 87.5% | 3 | 75 | 4 | 100 |
| No | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| There was no expiry date in some products | 1 | 12.5% | 1 | 25% | 0 | 0% |
| 9. Were tables and chairs well maintained and unbroken? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 10. Was the temperature reasonably comfortable? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 11. Were door mats in good condition? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 12. Were lights turned on at dusk or sunset and during bad weather? | ||||||
| Yes | 3 | 37.5% | 1 | 25 | 2 | 50 |
| NA | 5 | 62.5% | 3 | 75 | 2 | 50 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 13. Were trash / Grease containers clean and dumpster Lids closed? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 14. Were you greeted with a smile when you entered the store? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| No | 2 | 25% | 1 | 25 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| No greetings or did not wish | 1 | 12.5% | 1 | 25% | 0 | 0% |
| لم يرØب بي ولم يبتسم | 1 | 12.5% | 0 | 0% | 1 | 25% |
| 15. Did they request customers to quit smoking? | ||||||
| NA | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 16. Did he thank you as you were leaving? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| No | 2 | 25% | 1 | 25 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| No greetings or did not wish | 1 | 12.5% | 1 | 25% | 0 | 0% |
| لم يشكرني | 1 | 12.5% | 0 | 0% | 1 | 25% |
| 17. Was the staff presentable and well groomed? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 18. Was he / she able to communicate to customer? | ||||||
| Yes | 7 | 87.5% | 4 | 100 | 3 | 75 |
| No | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| لم يقدر على التواصل معي | 1 | 12.5% | 0 | 0% | 1 | 25% |
| 19. Was the staff wearing visible nametag? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| No | 2 | 25% | 1 | 25 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| No name tag | 1 | 12.5% | 1 | 25% | 0 | 0% |
| mohd | 1 | 12.5% | 1 | 25% | 0 | 0% |
| لايرتدي بطاقه | 1 | 12.5% | 0 | 0% | 1 | 25% |
| 20. Was staff courteous / friendly? | ||||||
| Yes | 7 | 87.5% | 4 | 100 | 3 | 75 |
| No | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| غير لطÙاء | 1 | 12.5% | 0 | 0% | 1 | 25% |
| 21. Were the items and ingredients you ordered available for purchase? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 22. Did the staff scan all the purchased items? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 23. Did the staff place food and nonfood item in a separate carry bags? | ||||||
| Yes | 5 | 62.5% | 2 | 50 | 3 | 75 |
| NA | 3 | 37.5% | 2 | 50 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 24. Were you charged the correct amount? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 25. Were you offered a receipt voluntarily? | ||||||
| Yes | 7 | 87.5% | 3 | 75 | 4 | 100 |
| No | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| لم يعرض علي وصل استلام | 1 | 12.5% | 1 | 25% | 0 | 0% |
| 26. Were you given the correct change? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |