Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 907662

Sample Size:  28

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 7 25% 1 12.5% 1 16.67% 3 42.86% 2 28.57%
en 21 75% 7 87.5% 5 83.33% 4 57.14% 5 71.43%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Company                    
Adnoc 28 100% 8 100% 6 100% 7 100% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Shopper ID                    
23 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
37 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
69 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
112 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
129 2 7.14% 0 0% 1 16.67% 1 14.29% 0 0%
130 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
147 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
148 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
154 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
155 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
158 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
163 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
167 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
1045 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
1047 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
1057 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2010 2 7.14% 0 0% 0 0% 0 0% 2 28.57%
2012 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2015 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2018 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2024 2 7.14% 0 0% 1 16.67% 1 14.29% 0 0%
2032 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2036 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2090 2 7.14% 0 0% 0 0% 0 0% 2 28.57%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Serial No                    
0019 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
0022 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
0023 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
0067 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
0071 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
0072 2 7.14% 0 0% 1 16.67% 0 0% 1 14.29%
0076 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
0078 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
0099 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
0102 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
0104 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
0157 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
0160 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
0162 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
0208 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
0213 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
0217 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
0232 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
0525 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
194 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
200 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
44 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
46 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
589 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
69 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
75 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
750 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Operator Code                    
2 7.14% 2 25% 0 0% 0 0% 0 0%
3404 4 14.29% 4 50% 0 0% 0 0% 0 0%
3409 4 14.29% 0 0% 0 0% 0 0% 4 57.14%
5051 6 21.43% 0 0% 1 16.67% 3 42.86% 2 28.57%
9001 4 14.29% 0 0% 0 0% 4 57.14% 0 0%
9003 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
basma 6 21.43% 1 12.5% 5 83.33% 0 0% 0 0%
ساره 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Emirate                    
Abu Dhabi 22 78.57% 7 87.5% 5 83.33% 5 71.43% 5 71.43%
Abudhabi 2 7.14% 0 0% 0 0% 1 14.29% 1 14.29%
Musaffah 4 14.29% 1 12.5% 1 16.67% 1 14.29% 1 14.29%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Site ID                    
6 4 14.29% 1 12.5% 1 16.67% 1 14.29% 1 14.29%
101 5 17.86% 2 25% 1 16.67% 1 14.29% 1 14.29%
102 4 14.29% 1 12.5% 1 16.67% 1 14.29% 1 14.29%
114 5 17.86% 2 25% 1 16.67% 1 14.29% 1 14.29%
141 4 14.29% 1 12.5% 1 16.67% 1 14.29% 1 14.29%
158 4 14.29% 1 12.5% 1 16.67% 1 14.29% 1 14.29%
499 2 7.14% 0 0% 0 0% 1 14.29% 1 14.29%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Number of Staff                    
1 3 10.71% 1 12.5% 0 0% 1 14.29% 1 14.29%
2 17 60.71% 4 50% 2 33.33% 5 71.43% 6 85.71%
3 4 14.29% 0 0% 3 50% 1 14.29% 0 0%
4 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
7 2 7.14% 2 25% 0 0% 0 0% 0 0%
11 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
CSA Name                    
4 14.29% 0 0% 0 0% 2 28.57% 2 28.57%
- 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
HAMED 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
JOY 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
KOYA 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
MICHAEL 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
Morento 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
PUSHKAR 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
RONY 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
SABER 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
X 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
ZULFIKAR 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
abdul 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
ahmed 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
anjeel 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
basheer 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
cant read the name 4 14.29% 0 0% 3 50% 1 14.29% 0 0%
mark 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
mohammed 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
mohmed 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
sayed 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
مانيلا 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
CSA Number                    
22 78.57% 6 75% 6 100% 5 71.43% 5 71.43%
- 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
0 1 3.57% 6 75% 6 100% 5 71.43% 5 71.43%
11850 2 7.14% 0 0% 0 0% 1 14.29% 1 14.29%
742432 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
8980 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
Total 28 100% 13 100% 12 100% 12 100% 12 100%
Gender                    
Male 27 96.43% 8 100% 6 100% 7 100% 6 85.71%
Female 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Height                    
Tall 7 25% 2 25% 1 16.67% 2 28.57% 2 28.57%
Medium 15 53.57% 5 62.5% 2 33.33% 4 57.14% 4 57.14%
Short 6 21.43% 1 12.5% 3 50% 1 14.29% 1 14.29%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Built                    
Thin 4 14.29% 2 25% 2 33.33% 0 0% 0 0%
Medium 20 71.43% 3 37.5% 4 66.67% 7 100% 6 85.71%
Fat 4 14.29% 3 37.5% 0 0% 0 0% 1 14.29%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Spectacles                    
No 28 100% 8 100% 6 100% 7 100% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Beard                    
Yes 8 28.57% 1 12.5% 2 33.33% 2 28.57% 3 42.86%
No 20 71.43% 7 87.5% 4 66.67% 5 71.43% 4 57.14%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Mustache                    
Yes 8 28.57% 3 37.5% 2 33.33% 2 28.57% 1 14.29%
No 20 71.43% 5 62.5% 4 66.67% 5 71.43% 6 85.71%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Ethnic Groups                    
Expat Arabs 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
Expat. Arabs 2 7.14% 0 0% 1 16.67% 1 14.29% 0 0%
Filipino 8 28.57% 0 0% 3 50% 3 42.86% 2 28.57%
Indian 11 39.29% 3 37.5% 2 33.33% 3 42.86% 3 42.86%
Others 2 7.14% 0 0% 0 0% 0 0% 2 28.57%
Philipino 4 14.29% 4 50% 0 0% 0 0% 0 0%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Other Ethnic Groups                    
28 100% 8 100% 6 100% 7 100% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Date                    
2011-09-11 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-09-23 2 7.14% 2 25% 0 0% 0 0% 0 0%
2011-10-02 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-10-14 2 7.14% 2 25% 0 0% 0 0% 0 0%
2011-12-04 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-12-29 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2012-03-02 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-03-13 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-03-22 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-03-24 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-03-25 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-03-30 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-06-02 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-06-10 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-06-11 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-06-17 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-07-03 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-07-06 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-07-29 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-09-10 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-09-18 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-09-22 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-09-23 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-09-28 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-09-29 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-10-02 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Amount                    
12.50 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
13.00 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
13.50 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
15.00 4 14.29% 2 25% 0 0% 2 28.57% 0 0%
15.25 2 7.14% 1 12.5% 0 0% 0 0% 1 14.29%
15.75 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
16.00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
16.25 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
16.75 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
17.00 2 7.14% 0 0% 2 33.33% 0 0% 0 0%
17.75 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
18.50 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
19.00 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
20.00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
20.75 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
25.00 3 10.71% 0 0% 2 33.33% 0 0% 1 14.29%
28.50 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
29.25 2 7.14% 0 0% 0 0% 2 28.57% 0 0%
30.50 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
50.00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Number of Vehicles                    
0 20 71.43% 0 0% 6 100% 7 100% 7 100%
2 2 7.14% 2 25% 0 0% 0 0% 0 0%
3 2 7.14% 2 25% 0 0% 0 0% 0 0%
16 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
29 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
30 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
33 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Time In                    
2011-09-11 15:10:00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-09-23 15:40:00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-09-23 17:10:00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-10-02 06:28:00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-10-14 14:10:00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-10-14 18:10:00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-12-04 11:55:00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-12-29 16:26:00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2012-03-02 18:25:00 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-03-13 20:05:00 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-03-22 15:09:00 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-03-24 13:19:00 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-03-25 20:34:00 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-03-30 13:14:00 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-06-02 17:23:00 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-06-10 15:25:00 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-06-11 17:40:00 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-06-17 21:15:00 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-07-03 20:06:00 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-07-06 13:55:00 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-07-29 19:30:00 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-09-10 17:01:00 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-09-18 19:20:00 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-09-22 21:01:00 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-09-23 18:50:00 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-09-28 11:43:00 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-09-29 20:13:00 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-10-02 08:30:00 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Time Out                    
2011-09-11 15:18:00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-09-23 15:51:00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-09-23 17:21:00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-10-02 06:35:00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-10-14 14:23:00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-10-14 18:29:00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-12-04 12:11:00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2011-12-29 16:34:00 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2012-03-02 18:34:00 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-03-13 20:15:00 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-03-22 15:20:00 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-03-24 13:30:00 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-03-25 20:46:00 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-03-30 13:26:00 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
2012-06-02 17:30:00 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-06-10 15:35:00 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-06-11 17:53:00 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-06-17 21:23:00 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-07-03 20:15:00 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-07-06 14:04:00 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-07-29 19:40:00 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
2012-09-10 17:12:00 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-09-18 19:26:00 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-09-22 21:11:00 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-09-23 18:56:00 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-09-28 11:52:00 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-09-29 20:19:00 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
2012-10-02 08:45:00 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Time of Visit                    
07:00-10:00 2 7.14% 1 12.5% 0 0% 0 0% 1 14.29%
10:01-13:00 2 7.14% 1 12.5% 0 0% 0 0% 1 14.29%
13:01-17:00 9 32.14% 4 50% 3 50% 2 28.57% 0 0%
17:01-20:00 10 35.71% 2 25% 1 16.67% 4 57.14% 3 42.86%
20:01-24:00 5 17.86% 0 0% 2 33.33% 1 14.29% 2 28.57%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 28 100% 8 100% 6 100% 7 100% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 27 96.43% 7 87.5% 6 100% 7 100% 7 100%
No 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Comments                    
كان يوجد عليها بصمات الاصابع 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
2a. Were doors and windows free of fingerprints ?                    
Yes 20 71.43% 0 0% 6 100% 7 100% 7 100%
Total 20 100% 0 100% 6 100% 7 100% 7 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 20 71.43% 0 0% 6 100% 7 100% 7 100%
Total 20 100% 0 100% 6 100% 7 100% 7 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 20 71.43% 0 0% 6 100% 7 100% 7 100%
Total 20 100% 0 100% 6 100% 7 100% 7 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
Yes 3 10.71% 3 37.5% 0 0% 0 0% 0 0%
No 25 89.29% 5 62.5% 6 100% 7 100% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Comments                    
المواد الاعلانيه باهته وقديمه 2 7.14% 2 25% 0 0% 0 0% 0 0%
صور قوائم ال عام يوجد بها بعض التشققات 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 20 71.43% 0 0% 6 100% 7 100% 7 100%
Total 20 100% 0 100% 6 100% 7 100% 7 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 20 71.43% 0 0% 6 100% 7 100% 7 100%
Total 20 100% 0 100% 6 100% 7 100% 7 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 20 71.43% 0 0% 6 100% 7 100% 7 100%
Total 20 100% 0 100% 6 100% 7 100% 7 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 27 96.43% 7 87.5% 6 100% 7 100% 7 100%
No 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Comments                    
غير نظيفه 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 20 71.43% 0 0% 6 100% 7 100% 7 100%
Total 20 100% 0 100% 6 100% 7 100% 7 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 20 71.43% 0 0% 6 100% 7 100% 7 100%
Total 20 100% 0 100% 6 100% 7 100% 7 100%
5. Was there any smell of rotten stuff?                    
Yes 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
No 27 96.43% 8 100% 6 100% 6 85.71% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
6. Were there any flies visible in the store or in the eating area?                    
Yes 2 7.14% 1 12.5% 0 0% 1 14.29% 0 0%
No 26 92.86% 7 87.5% 6 100% 6 85.71% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 28 100% 8 100% 6 100% 7 100% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 28 100% 8 100% 6 100% 7 100% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 24 85.71% 6 75% 6 100% 6 85.71% 6 85.71%
NA 4 14.29% 2 25% 0 0% 1 14.29% 1 14.29%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Comments                    
No tables and chairs 2 7.14% 0 0% 0 0% 1 14.29% 1 14.29%
10. Was the temperature reasonably comfortable?                    
Yes 28 100% 8 100% 6 100% 7 100% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
11. Were door mats in good condition?                    
Yes 26 92.86% 7 87.5% 6 100% 6 85.71% 7 100%
No 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
NA 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Comments                    
No door mat 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
there was no door mats 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 14 50% 4 50% 3 50% 3 42.86% 4 57.14%
NA 14 50% 4 50% 3 50% 4 57.14% 3 42.86%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 28 100% 8 100% 6 100% 7 100% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 25 89.29% 6 75% 6 100% 7 100% 6 85.71%
No 3 10.71% 2 25% 0 0% 0 0% 1 14.29%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Comments                    
NO GREETING 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
No greetings or did not wish 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
15. Did they request customers to quit smoking?                    
No 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
NA 27 96.43% 7 87.5% 6 100% 7 100% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
16. Did he thank you as you were leaving?                    
Yes 23 82.14% 4 50% 6 100% 7 100% 6 85.71%
No 5 17.86% 4 50% 0 0% 0 0% 1 14.29%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Comments                    
DID NOT SAY ANYTHING 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
Did not say anything 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
17. Was the staff presentable and well groomed?                    
Yes 28 100% 8 100% 6 100% 7 100% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Comments                    
one of them staff id was not there. 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
18. Was he / she able to communicate to customer?                    
Yes 27 96.43% 7 87.5% 6 100% 7 100% 7 100%
No 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Comments                    
NO COMMUNICATION 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
19. Was the staff wearing visible nametag?                    
Yes 24 85.71% 8 100% 6 100% 5 71.43% 5 71.43%
No 4 14.29% 0 0% 0 0% 2 28.57% 2 28.57%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Comments                    
COULD NOT READ 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 1 3.57% 0 0% 0 0% 1 14.29% 0 0%
NAME NOT CLEAR 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
No name tag 4 14.29% 0 0% 0 0% 2 28.57% 2 28.57%
ahmed 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
cant read the name 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
بشير 1 3.57% 0 0% 1 16.67% 0 0% 0 0%
لا استطيع قراءة الاسم 2 7.14% 0 0% 2 33.33% 0 0% 0 0%
مانيلا 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 28 100% 8 100% 6 100% 7 100% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 28 100% 8 100% 6 100% 7 100% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
22. Did the staff scan all the purchased items?                    
Yes 28 100% 8 100% 6 100% 7 100% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 15 53.57% 5 62.5% 4 66.67% 4 57.14% 2 28.57%
No 1 3.57% 1 12.5% 0 0% 0 0% 0 0%
NA 12 42.86% 2 25% 2 33.33% 3 42.86% 5 71.43%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
24. Were you charged the correct amount?                    
Yes 28 100% 8 100% 6 100% 7 100% 7 100%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
25. Were you offered a receipt voluntarily?                    
Yes 24 85.71% 7 87.5% 4 66.67% 7 100% 6 85.71%
No 4 14.29% 1 12.5% 2 33.33% 0 0% 1 14.29%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
Comments                    
I had to ask for the reciept 1 3.57% 0 0% 0 0% 0 0% 1 14.29%
لم يعرض علي وصل استلام 2 7.14% 0 0% 2 33.33% 0 0% 0 0%
26. Were you given the correct change?                    
Yes 21 75% 8 100% 2 33.33% 6 85.71% 5 71.43%
NA 7 25% 0 0% 4 66.67% 1 14.29% 2 28.57%
Total 28 100% 8 100% 6 100% 7 100% 7 100%
OVER ALL COMMENTS                    
CSA WAS WEARING A NAME TAG BUT COULD NOT READ NAME 1 3.57% 0 0% 1 16.67% 0 0% 0 0%