Company: Adnoc
Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 907762
Sample Size: 7
| Questions | Total Samples | 822-Al Jessir | 791- Al Qalaa | |||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||
| ar | 1 | 14.29% | 1 | 20 | 0 | 0 |
| en | 6 | 85.71% | 4 | 80 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Company | ||||||
| Adnoc | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Shopper ID | ||||||
| 110 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 161 | 2 | 28.57% | 1 | 20 | 1 | 50 |
| 185 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 261 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 1054 | 1 | 14.29% | 0 | 0 | 1 | 50 |
| 2015 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Serial No | ||||||
| 0357 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 0366 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 0405 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 0499 | 1 | 14.29% | 0 | 0 | 1 | 50 |
| 0541 | 1 | 14.29% | 0 | 0 | 1 | 50 |
| 234 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 95 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Operator Code | ||||||
| 1 | 14.29% | 1 | 20 | 0 | 0 | |
| 3404 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 3409 | 2 | 28.57% | 1 | 20 | 1 | 50 |
| 9001 | 2 | 28.57% | 1 | 20 | 1 | 50 |
| basma | 1 | 14.29% | 1 | 20 | 0 | 0 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Emirate | ||||||
| Ras Al Khaimah | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Site ID | ||||||
| 47 | 5 | 71.43% | 5 | 100 | 0 | 0 |
| 502 | 2 | 28.57% | 0 | 0 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Number of Staff | ||||||
| 2 | 3 | 42.86% | 1 | 20 | 2 | 100 |
| 3 | 4 | 57.14% | 4 | 80 | 0 | 0 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| CSA Name | ||||||
| 1 | 14.29% | 1 | 20 | 0 | 0 | |
| ARNOLD | 1 | 14.29% | 1 | 20 | 0 | 0 |
| cant read | 1 | 14.29% | 0 | 0 | 1 | 50 |
| cant read the name | 3 | 42.86% | 2 | 40 | 1 | 50 |
| ricardo | 1 | 14.29% | 1 | 20 | 0 | 0 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| CSA Number | ||||||
| 6 | 85.71% | 4 | 80 | 2 | 100 | |
| 8508 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Gender | ||||||
| Male | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Height | ||||||
| Tall | 1 | 14.29% | 0 | 0 | 1 | 50 |
| Medium | 5 | 71.43% | 4 | 80 | 1 | 50 |
| Short | 1 | 14.29% | 1 | 20 | 0 | 0 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Built | ||||||
| Thin | 1 | 14.29% | 1 | 20 | 0 | 0 |
| Medium | 5 | 71.43% | 3 | 60 | 2 | 100 |
| Fat | 1 | 14.29% | 1 | 20 | 0 | 0 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Spectacles | ||||||
| Yes | 2 | 28.57% | 2 | 40 | 0 | 0 |
| No | 5 | 71.43% | 3 | 60 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Beard | ||||||
| No | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Mustache | ||||||
| No | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Ethnic Groups | ||||||
| Filipino | 2 | 28.57% | 2 | 40 | 0 | 0 |
| Indian | 3 | 42.86% | 1 | 20 | 2 | 100 |
| Philipino | 2 | 28.57% | 2 | 40 | 0 | 0 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Other Ethnic Groups | ||||||
| 7 | 100% | 5 | 100 | 2 | 100 | |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Date | ||||||
| 2011-10-04 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 2011-10-07 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 2012-02-28 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 2012-06-16 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 2012-07-31 | 1 | 14.29% | 0 | 0 | 1 | 50 |
| 2012-08-23 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 2012-09-07 | 1 | 14.29% | 0 | 0 | 1 | 50 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Amount | ||||||
| 7.00 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 15.50 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 20.00 | 4 | 57.14% | 2 | 40 | 2 | 100 |
| 20.75 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Number of Vehicles | ||||||
| 0 | 5 | 71.43% | 3 | 60 | 2 | 100 |
| 4 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 9 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Time In | ||||||
| 2011-10-04 11:40:00 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 2011-10-07 16:25:00 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 2012-02-28 17:31:00 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 2012-06-16 10:00:00 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 2012-07-31 23:44:00 | 1 | 14.29% | 0 | 0 | 1 | 50 |
| 2012-08-23 16:35:00 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 2012-09-07 16:25:00 | 1 | 14.29% | 0 | 0 | 1 | 50 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Time Out | ||||||
| 2011-10-04 11:49:00 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 2011-10-07 16:35:00 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 2012-02-28 17:42:00 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 2012-06-16 10:05:00 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 2012-07-31 23:54:00 | 1 | 14.29% | 0 | 0 | 1 | 50 |
| 2012-08-23 16:40:00 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 2012-09-07 16:30:00 | 1 | 14.29% | 0 | 0 | 1 | 50 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Time of Visit | ||||||
| 07:00-10:00 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 10:01-13:00 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 13:01-17:00 | 3 | 42.86% | 2 | 40 | 1 | 50 |
| 17:01-20:00 | 1 | 14.29% | 1 | 20 | 0 | 0 |
| 20:01-24:00 | 1 | 14.29% | 0 | 0 | 1 | 50 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 1. Were the automatic doors colsed and the door and side glass push / pull bars or | ||||||
| Yes | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present) | ||||||
| Yes | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 2a. Were doors and windows free of fingerprints ? | ||||||
| Yes | 5 | 71.43% | 3 | 60 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 2b. Were doors and windows free of smudges, spots and streaks ? | ||||||
| Yes | 5 | 71.43% | 3 | 60 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present) | ||||||
| Yes | 5 | 71.43% | 3 | 60 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ? | ||||||
| No | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Comments | ||||||
| غير قديمه | 1 | 14.29% | 1 | 20% | 0 | 0% |
| 3a. Were advertising material, Pictures and menu strips on menu board faded ? | ||||||
| No | 5 | 71.43% | 3 | 60 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 3b. Were advertising material, Pictures and menu strips on menu board torn ? | ||||||
| No | 5 | 71.43% | 3 | 60 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 3c. Were advertising material, Pictures and menu strips on menu board smudged ? | ||||||
| No | 5 | 71.43% | 3 | 60 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||
| Yes | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 4a. Were counters, display cases, self-service areas and dispensers clean ? | ||||||
| Yes | 5 | 71.43% | 3 | 60 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||
| Yes | 5 | 71.43% | 3 | 60 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 5. Was there any smell of rotten stuff? | ||||||
| No | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Comments | ||||||
| لا يوجد Ø±ÙˆØ§Ø¦Ø Ùاسده | 1 | 14.29% | 1 | 20% | 0 | 0% |
| 6. Were there any flies visible in the store or in the eating area? | ||||||
| No | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Comments | ||||||
| لا يوجد اي نوع من الØشرات | 1 | 14.29% | 1 | 20% | 0 | 0% |
| 7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments) | ||||||
| Yes | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period? | ||||||
| Yes | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 9. Were tables and chairs well maintained and unbroken? | ||||||
| Yes | 6 | 85.71% | 4 | 80 | 2 | 100 |
| No | 1 | 14.29% | 1 | 20 | 0 | 0 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Comments | ||||||
| غير جيده | 1 | 14.29% | 1 | 20% | 0 | 0% |
| 10. Was the temperature reasonably comfortable? | ||||||
| Yes | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 11. Were door mats in good condition? | ||||||
| Yes | 5 | 71.43% | 3 | 60 | 2 | 100 |
| No | 1 | 14.29% | 1 | 20 | 0 | 0 |
| NA | 1 | 14.29% | 1 | 20 | 0 | 0 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Comments | ||||||
| غير جيده | 1 | 14.29% | 1 | 20% | 0 | 0% |
| 12. Were lights turned on at dusk or sunset and during bad weather? | ||||||
| Yes | 2 | 28.57% | 1 | 20 | 1 | 50 |
| NA | 5 | 71.43% | 4 | 80 | 1 | 50 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 13. Were trash / Grease containers clean and dumpster Lids closed? | ||||||
| Yes | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 14. Were you greeted with a smile when you entered the store? | ||||||
| Yes | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 15. Did they request customers to quit smoking? | ||||||
| NA | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 16. Did he thank you as you were leaving? | ||||||
| Yes | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 17. Was the staff presentable and well groomed? | ||||||
| Yes | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 18. Was he / she able to communicate to customer? | ||||||
| Yes | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 19. Was the staff wearing visible nametag? | ||||||
| Yes | 6 | 85.71% | 4 | 80 | 2 | 100 |
| No | 1 | 14.29% | 1 | 20 | 0 | 0 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Comments | ||||||
| Could not read the name or not clear or not visible or small letters so not visible | 4 | 57.14% | 2 | 40% | 2 | 100% |
| لا يرتدي بطاقه | 1 | 14.29% | 1 | 20% | 0 | 0% |
| 20. Was staff courteous / friendly? | ||||||
| Yes | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 21. Were the items and ingredients you ordered available for purchase? | ||||||
| Yes | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 22. Did the staff scan all the purchased items? | ||||||
| Yes | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 23. Did the staff place food and nonfood item in a separate carry bags? | ||||||
| Yes | 2 | 28.57% | 2 | 40 | 0 | 0 |
| NA | 5 | 71.43% | 3 | 60 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 24. Were you charged the correct amount? | ||||||
| Yes | 7 | 100% | 5 | 100 | 2 | 100 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| 25. Were you offered a receipt voluntarily? | ||||||
| Yes | 4 | 57.14% | 3 | 60 | 1 | 50 |
| No | 3 | 42.86% | 2 | 40 | 1 | 50 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |
| Comments | ||||||
| I had to ask for the reciept | 1 | 14.29% | 0 | 0% | 1 | 50% |
| لم يعرض | 1 | 14.29% | 1 | 20% | 0 | 0% |
| لم يعرض علي وصل استلام | 1 | 14.29% | 1 | 20% | 0 | 0% |
| 26. Were you given the correct change? | ||||||
| Yes | 4 | 57.14% | 3 | 60 | 1 | 50 |
| NA | 3 | 42.86% | 2 | 40 | 1 | 50 |
| Total | 7 | 100% | 5 | 100% | 2 | 100% |