Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 907762

Sample Size:  7

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 1 14.29% 1 50% 0 0% 0 0% 0 0%
en 6 85.71% 1 50% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Company                    
Adnoc 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Shopper ID                    
110 1 14.29% 1 50% 0 0% 0 0% 0 0%
161 2 28.57% 0 0% 0 0% 1 50% 1 50%
185 1 14.29% 1 50% 0 0% 0 0% 0 0%
261 1 14.29% 0 0% 0 0% 1 50% 0 0%
1054 1 14.29% 0 0% 0 0% 0 0% 1 50%
2015 1 14.29% 0 0% 1 100% 0 0% 0 0%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Serial No                    
0357 1 14.29% 0 0% 1 100% 0 0% 0 0%
0366 1 14.29% 0 0% 0 0% 1 50% 0 0%
0405 1 14.29% 0 0% 0 0% 0 0% 1 50%
0499 1 14.29% 0 0% 0 0% 0 0% 1 50%
0541 1 14.29% 0 0% 0 0% 1 50% 0 0%
234 1 14.29% 1 50% 0 0% 0 0% 0 0%
95 1 14.29% 1 50% 0 0% 0 0% 0 0%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Operator Code                    
1 14.29% 1 50% 0 0% 0 0% 0 0%
3404 1 14.29% 1 50% 0 0% 0 0% 0 0%
3409 2 28.57% 0 0% 0 0% 0 0% 2 100%
9001 2 28.57% 0 0% 0 0% 2 100% 0 0%
basma 1 14.29% 0 0% 1 100% 0 0% 0 0%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Emirate                    
Ras Al Khaimah 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Site ID                    
47 5 71.43% 2 100% 1 100% 1 50% 1 50%
502 2 28.57% 0 0% 0 0% 1 50% 1 50%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Number of Staff                    
2 3 42.86% 0 0% 0 0% 1 50% 2 100%
3 4 57.14% 2 100% 1 100% 1 50% 0 0%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
CSA Name                    
1 14.29% 0 0% 1 100% 0 0% 0 0%
ARNOLD 1 14.29% 1 50% 0 0% 0 0% 0 0%
cant read 1 14.29% 0 0% 0 0% 0 0% 1 50%
cant read the name 3 42.86% 0 0% 0 0% 2 100% 1 50%
ricardo 1 14.29% 1 50% 0 0% 0 0% 0 0%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
CSA Number                    
6 85.71% 1 50% 1 100% 2 100% 2 100%
8508 1 14.29% 1 50% 0 0% 0 0% 0 0%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Gender                    
Male 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Height                    
Tall 1 14.29% 0 0% 0 0% 0 0% 1 50%
Medium 5 71.43% 2 100% 1 100% 1 50% 1 50%
Short 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Built                    
Thin 1 14.29% 0 0% 0 0% 1 50% 0 0%
Medium 5 71.43% 2 100% 1 100% 1 50% 1 50%
Fat 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Spectacles                    
Yes 2 28.57% 1 50% 0 0% 0 0% 1 50%
No 5 71.43% 1 50% 1 100% 2 100% 1 50%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Beard                    
No 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Mustache                    
No 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Ethnic Groups                    
Filipino 2 28.57% 0 0% 0 0% 1 50% 1 50%
Indian 3 42.86% 0 0% 1 100% 1 50% 1 50%
Philipino 2 28.57% 2 100% 0 0% 0 0% 0 0%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Other Ethnic Groups                    
7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Date                    
2011-10-04 1 14.29% 1 50% 0 0% 0 0% 0 0%
2011-10-07 1 14.29% 1 50% 0 0% 0 0% 0 0%
2012-02-28 1 14.29% 0 0% 1 100% 0 0% 0 0%
2012-06-16 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-07-31 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-08-23 1 14.29% 0 0% 0 0% 0 0% 1 50%
2012-09-07 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Amount                    
7.00 1 14.29% 0 0% 0 0% 1 50% 0 0%
15.50 1 14.29% 0 0% 1 100% 0 0% 0 0%
20.00 4 57.14% 1 50% 0 0% 1 50% 2 100%
20.75 1 14.29% 1 50% 0 0% 0 0% 0 0%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Number of Vehicles                    
0 5 71.43% 0 0% 1 100% 2 100% 2 100%
4 1 14.29% 1 50% 0 0% 0 0% 0 0%
9 1 14.29% 1 50% 0 0% 0 0% 0 0%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Time In                    
2011-10-04 11:40:00 1 14.29% 1 50% 0 0% 0 0% 0 0%
2011-10-07 16:25:00 1 14.29% 1 50% 0 0% 0 0% 0 0%
2012-02-28 17:31:00 1 14.29% 0 0% 1 100% 0 0% 0 0%
2012-06-16 10:00:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-07-31 23:44:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-08-23 16:35:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
2012-09-07 16:25:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Time Out                    
2011-10-04 11:49:00 1 14.29% 1 50% 0 0% 0 0% 0 0%
2011-10-07 16:35:00 1 14.29% 1 50% 0 0% 0 0% 0 0%
2012-02-28 17:42:00 1 14.29% 0 0% 1 100% 0 0% 0 0%
2012-06-16 10:05:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-07-31 23:54:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-08-23 16:40:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
2012-09-07 16:30:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Time of Visit                    
07:00-10:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
10:01-13:00 1 14.29% 1 50% 0 0% 0 0% 0 0%
13:01-17:00 3 42.86% 1 50% 0 0% 0 0% 2 100%
17:01-20:00 1 14.29% 0 0% 1 100% 0 0% 0 0%
20:01-24:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
2a. Were doors and windows free of fingerprints ?                    
Yes 5 71.43% 0 0% 1 100% 2 100% 2 100%
Total 5 100% 0 100% 1 100% 2 100% 2 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 5 71.43% 0 0% 1 100% 2 100% 2 100%
Total 5 100% 0 100% 1 100% 2 100% 2 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 5 71.43% 0 0% 1 100% 2 100% 2 100%
Total 5 100% 0 100% 1 100% 2 100% 2 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
No 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Comments                    
غير قديمه 1 14.29% 1 50% 0 0% 0 0% 0 0%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 5 71.43% 0 0% 1 100% 2 100% 2 100%
Total 5 100% 0 100% 1 100% 2 100% 2 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 5 71.43% 0 0% 1 100% 2 100% 2 100%
Total 5 100% 0 100% 1 100% 2 100% 2 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 5 71.43% 0 0% 1 100% 2 100% 2 100%
Total 5 100% 0 100% 1 100% 2 100% 2 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 5 71.43% 0 0% 1 100% 2 100% 2 100%
Total 5 100% 0 100% 1 100% 2 100% 2 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 5 71.43% 0 0% 1 100% 2 100% 2 100%
Total 5 100% 0 100% 1 100% 2 100% 2 100%
5. Was there any smell of rotten stuff?                    
No 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Comments                    
لا يوجد روائح فاسده 1 14.29% 1 50% 0 0% 0 0% 0 0%
6. Were there any flies visible in the store or in the eating area?                    
No 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Comments                    
لا يوجد اي نوع من الحشرات 1 14.29% 1 50% 0 0% 0 0% 0 0%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 6 85.71% 1 50% 1 100% 2 100% 2 100%
No 1 14.29% 1 50% 0 0% 0 0% 0 0%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Comments                    
غير جيده 1 14.29% 1 50% 0 0% 0 0% 0 0%
10. Was the temperature reasonably comfortable?                    
Yes 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
11. Were door mats in good condition?                    
Yes 5 71.43% 1 50% 1 100% 2 100% 1 50%
No 1 14.29% 1 50% 0 0% 0 0% 0 0%
NA 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Comments                    
غير جيده 1 14.29% 1 50% 0 0% 0 0% 0 0%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 2 28.57% 1 50% 0 0% 1 50% 0 0%
NA 5 71.43% 1 50% 1 100% 1 50% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
15. Did they request customers to quit smoking?                    
NA 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
16. Did he thank you as you were leaving?                    
Yes 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
17. Was the staff presentable and well groomed?                    
Yes 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
18. Was he / she able to communicate to customer?                    
Yes 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
19. Was the staff wearing visible nametag?                    
Yes 6 85.71% 2 100% 0 0% 2 100% 2 100%
No 1 14.29% 0 0% 1 100% 0 0% 0 0%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 4 57.14% 0 0% 0 0% 2 100% 2 100%
لا يرتدي بطاقه 1 14.29% 0 0% 1 100% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
22. Did the staff scan all the purchased items?                    
Yes 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 2 28.57% 1 50% 1 100% 0 0% 0 0%
NA 5 71.43% 1 50% 0 0% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
24. Were you charged the correct amount?                    
Yes 7 100% 2 100% 1 100% 2 100% 2 100%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
25. Were you offered a receipt voluntarily?                    
Yes 4 57.14% 1 50% 0 0% 1 50% 2 100%
No 3 42.86% 1 50% 1 100% 1 50% 0 0%
Total 7 100% 2 100% 1 100% 2 100% 2 100%
Comments                    
I had to ask for the reciept 1 14.29% 0 0% 0 0% 1 50% 0 0%
لم يعرض 1 14.29% 1 50% 0 0% 0 0% 0 0%
لم يعرض علي وصل استلام 1 14.29% 0 0% 1 100% 0 0% 0 0%
26. Were you given the correct change?                    
Yes 4 57.14% 1 50% 1 100% 0 0% 2 100%
NA 3 42.86% 1 50% 0 0% 2 100% 0 0%
Total 7 100% 2 100% 1 100% 2 100% 2 100%