Company: Adnoc
Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 907827
Sample Size: 8
| Questions | Total Samples | 976 - Ruwais | 978 - Gayathy | |||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||
| en | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Company | ||||||
| Adnoc | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Shopper ID | ||||||
| 146 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 148 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 161 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2014 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2015 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2016 | 2 | 25% | 1 | 25 | 1 | 25 |
| 2098 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Serial No | ||||||
| 0479 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 0489 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 0494 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 0504 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 0525 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 0532 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 547 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 553 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Operator Code | ||||||
| 2 | 25% | 1 | 25 | 1 | 25 | |
| 3409 | 2 | 25% | 1 | 25 | 1 | 25 |
| 9001 | 2 | 25% | 1 | 25 | 1 | 25 |
| basma | 2 | 25% | 1 | 25 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Emirate | ||||||
| Western Region | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Site ID | ||||||
| 159 | 4 | 50% | 4 | 100 | 0 | 0 |
| 161 | 4 | 50% | 0 | 0 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Number of Staff | ||||||
| 2 | 6 | 75% | 2 | 50 | 4 | 100 |
| 3 | 2 | 25% | 2 | 50 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| CSA Name | ||||||
| ABU NASSER | 1 | 12.5% | 1 | 25 | 0 | 0 |
| LITON | 1 | 12.5% | 0 | 0 | 1 | 25 |
| abd al nader | 1 | 12.5% | 1 | 25 | 0 | 0 |
| abd al rasheed | 1 | 12.5% | 1 | 25 | 0 | 0 |
| cant read | 1 | 12.5% | 0 | 0 | 1 | 25 |
| jafar | 1 | 12.5% | 0 | 0 | 1 | 25 |
| naser | 1 | 12.5% | 0 | 0 | 1 | 25 |
| romenyo | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| CSA Number | ||||||
| 2 | 25% | 1 | 25 | 1 | 25 | |
| 04935 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 09914 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 4391 | 2 | 25% | 0 | 0 | 2 | 50 |
| 7551 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 7581 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Gender | ||||||
| Male | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Height | ||||||
| Tall | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Medium | 4 | 50% | 2 | 50 | 2 | 50 |
| Short | 3 | 37.5% | 1 | 25 | 2 | 50 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Built | ||||||
| Medium | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Spectacles | ||||||
| No | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Beard | ||||||
| Yes | 1 | 12.5% | 1 | 25 | 0 | 0 |
| No | 7 | 87.5% | 3 | 75 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Mustache | ||||||
| Yes | 3 | 37.5% | 1 | 25 | 2 | 50 |
| No | 5 | 62.5% | 3 | 75 | 2 | 50 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Ethnic Groups | ||||||
| Expat. Arabs | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Filipino | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Indian | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Other Ethnic Groups | ||||||
| 8 | 100% | 4 | 100 | 4 | 100 | |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Date | ||||||
| 2011-11-30 | 2 | 25% | 1 | 25 | 1 | 25 |
| 2012-02-24 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-03-15 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-05-28 | 2 | 25% | 1 | 25 | 1 | 25 |
| 2012-09-23 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-09-28 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Amount | ||||||
| 15.00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 15.25 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 15.75 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 25.00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 26.75 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 28.25 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 29.25 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 29.75 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Number of Vehicles | ||||||
| 0 | 6 | 75% | 3 | 75 | 3 | 75 |
| 1 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Time In | ||||||
| 2011-11-30 14:40:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2011-11-30 19:05:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-02-24 12:29:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-03-15 10:25:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-05-28 11:20:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-05-28 12:48:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-09-23 14:32:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-09-28 11:27:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Time Out | ||||||
| 2011-11-30 14:50:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2011-11-30 19:24:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-02-24 12:37:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-03-15 10:35:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-05-28 11:30:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-05-28 12:55:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-09-23 14:41:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-09-28 11:37:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Time of Visit | ||||||
| 10:01-13:00 | 5 | 62.5% | 3 | 75 | 2 | 50 |
| 13:01-17:00 | 2 | 25% | 1 | 25 | 1 | 25 |
| 17:01-20:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 1. Were the automatic doors colsed and the door and side glass push / pull bars or | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present) | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 2a. Were doors and windows free of fingerprints ? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 2b. Were doors and windows free of smudges, spots and streaks ? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present) | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ? | ||||||
| No | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 3a. Were advertising material, Pictures and menu strips on menu board faded ? | ||||||
| No | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 3b. Were advertising material, Pictures and menu strips on menu board torn ? | ||||||
| No | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 3c. Were advertising material, Pictures and menu strips on menu board smudged ? | ||||||
| No | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 4a. Were counters, display cases, self-service areas and dispensers clean ? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 5. Was there any smell of rotten stuff? | ||||||
| No | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 6. Were there any flies visible in the store or in the eating area? | ||||||
| No | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments) | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 9. Were tables and chairs well maintained and unbroken? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 10. Was the temperature reasonably comfortable? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 11. Were door mats in good condition? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 12. Were lights turned on at dusk or sunset and during bad weather? | ||||||
| Yes | 1 | 12.5% | 0 | 0 | 1 | 25 |
| NA | 7 | 87.5% | 4 | 100 | 3 | 75 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 13. Were trash / Grease containers clean and dumpster Lids closed? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 14. Were you greeted with a smile when you entered the store? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 15. Did they request customers to quit smoking? | ||||||
| No | 1 | 12.5% | 1 | 25 | 0 | 0 |
| NA | 7 | 87.5% | 3 | 75 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 16. Did he thank you as you were leaving? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 17. Was the staff presentable and well groomed? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 18. Was he / she able to communicate to customer? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 19. Was the staff wearing visible nametag? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| Could not read the name or not clear or not visible or small letters so not visible | 1 | 12.5% | 0 | 0% | 1 | 25% |
| عبد الرشيد | 1 | 12.5% | 1 | 25% | 0 | 0% |
| ناصر | 1 | 12.5% | 0 | 0% | 1 | 25% |
| 20. Was staff courteous / friendly? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 21. Were the items and ingredients you ordered available for purchase? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 22. Did the staff scan all the purchased items? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 23. Did the staff place food and nonfood item in a separate carry bags? | ||||||
| Yes | 4 | 50% | 2 | 50 | 2 | 50 |
| NA | 4 | 50% | 2 | 50 | 2 | 50 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 24. Were you charged the correct amount? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 25. Were you offered a receipt voluntarily? | ||||||
| Yes | 7 | 87.5% | 4 | 100 | 3 | 75 |
| No | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| لم يعرض علي وصل استلام | 1 | 12.5% | 0 | 0% | 1 | 25% |
| 26. Were you given the correct change? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| NA | 2 | 25% | 1 | 25 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |