Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 907827

Sample Size:  8

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
en 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Shopper ID                    
146 1 12.5% 1 50% 0 0% 0 0% 0 0%
148 1 12.5% 1 50% 0 0% 0 0% 0 0%
161 1 12.5% 0 0% 1 50% 0 0% 0 0%
2014 1 12.5% 0 0% 0 0% 1 50% 0 0%
2015 1 12.5% 0 0% 0 0% 0 0% 1 50%
2016 2 25% 0 0% 1 50% 1 50% 0 0%
2098 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Serial No                    
0479 1 12.5% 0 0% 1 50% 0 0% 0 0%
0489 1 12.5% 0 0% 1 50% 0 0% 0 0%
0494 1 12.5% 0 0% 0 0% 1 50% 0 0%
0504 1 12.5% 0 0% 0 0% 1 50% 0 0%
0525 1 12.5% 0 0% 0 0% 0 0% 1 50%
0532 1 12.5% 0 0% 0 0% 0 0% 1 50%
547 1 12.5% 1 50% 0 0% 0 0% 0 0%
553 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Operator Code                    
2 25% 2 100% 0 0% 0 0% 0 0%
3409 2 25% 0 0% 0 0% 0 0% 2 100%
9001 2 25% 0 0% 0 0% 2 100% 0 0%
basma 2 25% 0 0% 2 100% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Emirate                    
Western Region 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Site ID                    
159 4 50% 1 50% 1 50% 1 50% 1 50%
161 4 50% 1 50% 1 50% 1 50% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Number of Staff                    
2 6 75% 1 50% 1 50% 2 100% 2 100%
3 2 25% 1 50% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
CSA Name                    
ABU NASSER 1 12.5% 1 50% 0 0% 0 0% 0 0%
LITON 1 12.5% 1 50% 0 0% 0 0% 0 0%
abd al nader 1 12.5% 0 0% 0 0% 0 0% 1 50%
abd al rasheed 1 12.5% 0 0% 1 50% 0 0% 0 0%
cant read 1 12.5% 0 0% 0 0% 0 0% 1 50%
jafar 1 12.5% 0 0% 0 0% 1 50% 0 0%
naser 1 12.5% 0 0% 1 50% 0 0% 0 0%
romenyo 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
CSA Number                    
2 25% 0 0% 2 100% 0 0% 0 0%
04935 1 12.5% 0 0% 0 0% 1 50% 0 0%
09914 1 12.5% 0 0% 0 0% 1 50% 0 0%
4391 2 25% 1 50% 0 0% 0 0% 1 50%
7551 1 12.5% 1 50% 0 0% 0 0% 0 0%
7581 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Gender                    
Male 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Height                    
Tall 1 12.5% 0 0% 1 50% 0 0% 0 0%
Medium 4 50% 2 100% 1 50% 0 0% 1 50%
Short 3 37.5% 0 0% 0 0% 2 100% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Built                    
Medium 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Spectacles                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Beard                    
Yes 1 12.5% 1 50% 0 0% 0 0% 0 0%
No 7 87.5% 1 50% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 3 37.5% 2 100% 1 50% 0 0% 0 0%
No 5 62.5% 0 0% 1 50% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Expat. Arabs 1 12.5% 0 0% 1 50% 0 0% 0 0%
Filipino 1 12.5% 0 0% 0 0% 1 50% 0 0%
Indian 6 75% 2 100% 1 50% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Date                    
2011-11-30 2 25% 2 100% 0 0% 0 0% 0 0%
2012-02-24 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-15 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-05-28 2 25% 0 0% 0 0% 2 100% 0 0%
2012-09-23 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-28 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Amount                    
15.00 1 12.5% 1 50% 0 0% 0 0% 0 0%
15.25 1 12.5% 0 0% 1 50% 0 0% 0 0%
15.75 1 12.5% 1 50% 0 0% 0 0% 0 0%
25.00 1 12.5% 0 0% 1 50% 0 0% 0 0%
26.75 1 12.5% 0 0% 0 0% 0 0% 1 50%
28.25 1 12.5% 0 0% 0 0% 1 50% 0 0%
29.25 1 12.5% 0 0% 0 0% 0 0% 1 50%
29.75 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
0 6 75% 0 0% 2 100% 2 100% 2 100%
1 1 12.5% 1 50% 0 0% 0 0% 0 0%
2 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time In                    
2011-11-30 14:40:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-11-30 19:05:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-24 12:29:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-15 10:25:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-05-28 11:20:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-05-28 12:48:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-23 14:32:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-28 11:27:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time Out                    
2011-11-30 14:50:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-11-30 19:24:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-24 12:37:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-15 10:35:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-05-28 11:30:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-05-28 12:55:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-23 14:41:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-28 11:37:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time of Visit                    
10:01-13:00 5 62.5% 0 0% 2 100% 2 100% 1 50%
13:01-17:00 2 25% 1 50% 0 0% 0 0% 1 50%
17:01-20:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
2a. Were doors and windows free of fingerprints ?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
5. Was there any smell of rotten stuff?                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
6. Were there any flies visible in the store or in the eating area?                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
10. Was the temperature reasonably comfortable?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
11. Were door mats in good condition?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 1 12.5% 1 50% 0 0% 0 0% 0 0%
NA 7 87.5% 1 50% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
15. Did they request customers to quit smoking?                    
No 1 12.5% 0 0% 0 0% 0 0% 1 50%
NA 7 87.5% 2 100% 2 100% 2 100% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
16. Did he thank you as you were leaving?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
17. Was the staff presentable and well groomed?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
18. Was he / she able to communicate to customer?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
19. Was the staff wearing visible nametag?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 12.5% 0 0% 0 0% 0 0% 1 50%
عبد الرشيد 1 12.5% 0 0% 1 50% 0 0% 0 0%
ناصر 1 12.5% 0 0% 1 50% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
22. Did the staff scan all the purchased items?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 4 50% 1 50% 1 50% 2 100% 0 0%
NA 4 50% 1 50% 1 50% 0 0% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
24. Were you charged the correct amount?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
25. Were you offered a receipt voluntarily?                    
Yes 7 87.5% 2 100% 1 50% 2 100% 2 100%
No 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
لم يعرض علي وصل استلام 1 12.5% 0 0% 1 50% 0 0% 0 0%
26. Were you given the correct change?                    
Yes 6 75% 2 100% 2 100% 2 100% 0 0%
NA 2 25% 0 0% 0 0% 0 0% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%