Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 907909

Sample Size:  23

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 5 21.74% 3 33.33% 0 0% 1 20% 1 20%
en 18 78.26% 6 66.67% 4 100% 4 80% 4 80%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Company                    
Adnoc 23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Shopper ID                    
10 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
37 1 4.35% 0 0% 1 25% 0 0% 0 0%
110 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
128 2 8.7% 1 11.11% 0 0% 1 20% 0 0%
130 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
134 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
141 1 4.35% 0 0% 0 0% 1 20% 0 0%
142 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
157 2 8.7% 2 22.22% 0 0% 0 0% 0 0%
162 2 8.7% 0 0% 0 0% 2 40% 0 0%
167 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
192 2 8.7% 0 0% 2 50% 0 0% 0 0%
1047 1 4.35% 0 0% 0 0% 0 0% 1 20%
2010 1 4.35% 0 0% 0 0% 0 0% 1 20%
2012 1 4.35% 0 0% 1 25% 0 0% 0 0%
2014 1 4.35% 0 0% 0 0% 0 0% 1 20%
2015 1 4.35% 0 0% 0 0% 1 20% 0 0%
2024 1 4.35% 0 0% 0 0% 0 0% 1 20%
2090 1 4.35% 0 0% 0 0% 0 0% 1 20%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Serial No                    
0307 1 4.35% 0 0% 1 25% 0 0% 0 0%
0313 1 4.35% 0 0% 0 0% 1 20% 0 0%
0324 1 4.35% 0 0% 1 25% 0 0% 0 0%
0330 1 4.35% 0 0% 0 0% 1 20% 0 0%
0353 1 4.35% 0 0% 0 0% 0 0% 1 20%
0370 1 4.35% 0 0% 0 0% 0 0% 1 20%
0398 1 4.35% 0 0% 1 25% 0 0% 0 0%
0402 1 4.35% 0 0% 1 25% 0 0% 0 0%
0413 1 4.35% 0 0% 0 0% 1 20% 0 0%
0418 1 4.35% 0 0% 0 0% 1 20% 0 0%
0444 1 4.35% 0 0% 0 0% 0 0% 1 20%
0449 1 4.35% 0 0% 0 0% 0 0% 1 20%
0495 1 4.35% 0 0% 0 0% 0 0% 1 20%
0538 1 4.35% 0 0% 0 0% 1 20% 0 0%
100 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
123 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
156 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
206 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
211 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
248 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
285 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
316 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
60 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Operator Code                    
6 26.09% 6 66.67% 0 0% 0 0% 0 0%
3404 3 13.04% 3 33.33% 0 0% 0 0% 0 0%
3409 4 17.39% 0 0% 0 0% 0 0% 4 80%
5051 2 8.7% 0 0% 0 0% 1 20% 1 20%
9001 4 17.39% 0 0% 0 0% 4 80% 0 0%
basma 4 17.39% 0 0% 4 100% 0 0% 0 0%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Emirate                    
Sharjah 23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Site ID                    
9 5 21.74% 2 22.22% 1 25% 1 20% 1 20%
17 6 26.09% 3 33.33% 1 25% 1 20% 1 20%
86 5 21.74% 2 22.22% 1 25% 1 20% 1 20%
87 5 21.74% 2 22.22% 1 25% 1 20% 1 20%
501 2 8.7% 0 0% 0 0% 1 20% 1 20%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Number of Staff                    
1 5 21.74% 3 33.33% 1 25% 0 0% 1 20%
2 8 34.78% 0 0% 1 25% 4 80% 3 60%
3 7 30.43% 3 33.33% 2 50% 1 20% 1 20%
4 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
7 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
11 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
CSA Name                    
3 13.04% 1 11.11% 1 25% 1 20% 0 0%
HAMANDO 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
HERNANDO ALAYAN 1 4.35% 0 0% 0 0% 0 0% 1 20%
JOSEN 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
Joseph Vembil 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
MONO J PRABHUKARAN 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
X 2 8.7% 1 11.11% 0 0% 1 20% 0 0%
abdul shakoor 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
abu taher 1 4.35% 0 0% 0 0% 0 0% 1 20%
cant read 1 4.35% 0 0% 0 0% 0 0% 1 20%
cant read the name 6 26.09% 0 0% 2 50% 2 40% 2 40%
mohd 1 4.35% 0 0% 0 0% 1 20% 0 0%
rmah 1 4.35% 0 0% 1 25% 0 0% 0 0%
ryan 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
لا استطيع قراءه الاسم 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
CSA Number                    
17 73.91% 8 88.89% 4 100% 4 80% 1 20%
0 1 4.35% 8 88.89% 4 100% 4 80% 1 20%
13061 1 4.35% 0 0% 0 0% 0 0% 1 20%
19061 1 4.35% 0 0% 0 0% 1 20% 0 0%
6566 1 4.35% 0 0% 0 0% 0 0% 1 20%
7924 1 4.35% 0 0% 0 0% 0 0% 1 20%
83069 1 4.35% 0 0% 0 0% 0 0% 1 20%
Total 23 100% 16 100% 8 100% 9 100% 6 100%
Gender                    
Male 20 86.96% 9 100% 4 100% 4 80% 3 60%
Female 3 13.04% 0 0% 0 0% 1 20% 2 40%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Height                    
Tall 2 8.7% 1 11.11% 0 0% 1 20% 0 0%
Medium 16 69.57% 6 66.67% 3 75% 3 60% 4 80%
Short 5 21.74% 2 22.22% 1 25% 1 20% 1 20%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Built                    
Thin 2 8.7% 1 11.11% 0 0% 0 0% 1 20%
Medium 19 82.61% 8 88.89% 4 100% 4 80% 3 60%
Fat 2 8.7% 0 0% 0 0% 1 20% 1 20%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Spectacles                    
Yes 2 8.7% 1 11.11% 1 25% 0 0% 0 0%
No 21 91.3% 8 88.89% 3 75% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Beard                    
Yes 2 8.7% 1 11.11% 0 0% 0 0% 1 20%
No 21 91.3% 8 88.89% 4 100% 5 100% 4 80%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Mustache                    
Yes 2 8.7% 1 11.11% 1 25% 0 0% 0 0%
No 21 91.3% 8 88.89% 3 75% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Ethnic Groups                    
Filipino 7 30.43% 0 0% 1 25% 3 60% 3 60%
Indian 11 47.83% 4 44.44% 3 75% 2 40% 2 40%
Pakistan 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
Philipino 4 17.39% 4 44.44% 0 0% 0 0% 0 0%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Other Ethnic Groups                    
23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Date                    
2011-09-20 2 8.7% 2 22.22% 0 0% 0 0% 0 0%
2011-10-04 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-06 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-07 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-15 2 8.7% 2 22.22% 0 0% 0 0% 0 0%
2011-10-18 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-22 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2012-02-18 1 4.35% 0 0% 1 25% 0 0% 0 0%
2012-02-24 1 4.35% 0 0% 1 25% 0 0% 0 0%
2012-03-01 1 4.35% 0 0% 1 25% 0 0% 0 0%
2012-03-07 1 4.35% 0 0% 1 25% 0 0% 0 0%
2012-05-30 1 4.35% 0 0% 0 0% 1 20% 0 0%
2012-06-01 1 4.35% 0 0% 0 0% 1 20% 0 0%
2012-06-07 1 4.35% 0 0% 0 0% 1 20% 0 0%
2012-06-20 1 4.35% 0 0% 0 0% 1 20% 0 0%
2012-07-26 1 4.35% 0 0% 0 0% 1 20% 0 0%
2012-08-10 1 4.35% 0 0% 0 0% 0 0% 1 20%
2012-09-01 2 8.7% 0 0% 0 0% 0 0% 2 40%
2012-09-04 1 4.35% 0 0% 0 0% 0 0% 1 20%
2012-10-01 1 4.35% 0 0% 0 0% 0 0% 1 20%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Amount                    
5.00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
15.00 1 4.35% 0 0% 0 0% 0 0% 1 20%
15.25 1 4.35% 0 0% 1 25% 0 0% 0 0%
15.75 1 4.35% 0 0% 0 0% 1 20% 0 0%
16.00 1 4.35% 0 0% 0 0% 0 0% 1 20%
16.25 1 4.35% 0 0% 0 0% 0 0% 1 20%
16.50 1 4.35% 0 0% 0 0% 0 0% 1 20%
17.00 1 4.35% 0 0% 0 0% 1 20% 0 0%
18.00 1 4.35% 0 0% 0 0% 1 20% 0 0%
19.75 1 4.35% 0 0% 0 0% 1 20% 0 0%
20.00 6 26.09% 6 66.67% 0 0% 0 0% 0 0%
21.00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
23.50 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
25.00 3 13.04% 0 0% 3 75% 0 0% 0 0%
28.25 1 4.35% 0 0% 0 0% 0 0% 1 20%
31.75 1 4.35% 0 0% 0 0% 1 20% 0 0%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Number of Vehicles                    
0 14 60.87% 0 0% 4 100% 5 100% 5 100%
1 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
3 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
4 3 13.04% 3 33.33% 0 0% 0 0% 0 0%
5 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
14 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
24 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Time In                    
2011-09-20 19:40:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-09-20 21:04:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-04 21:59:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-06 23:50:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-07 23:00:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-15 13:43:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-15 13:50:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-18 18:58:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-22 09:15:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2012-02-18 15:29:00 1 4.35% 0 0% 1 25% 0 0% 0 0%
2012-02-24 09:44:00 1 4.35% 0 0% 1 25% 0 0% 0 0%
2012-03-01 06:58:00 1 4.35% 0 0% 1 25% 0 0% 0 0%
2012-03-07 15:01:00 1 4.35% 0 0% 1 25% 0 0% 0 0%
2012-05-30 19:05:00 1 4.35% 0 0% 0 0% 1 20% 0 0%
2012-06-01 22:40:00 1 4.35% 0 0% 0 0% 1 20% 0 0%
2012-06-07 21:10:00 1 4.35% 0 0% 0 0% 1 20% 0 0%
2012-06-20 20:57:00 1 4.35% 0 0% 0 0% 1 20% 0 0%
2012-07-26 16:38:00 1 4.35% 0 0% 0 0% 1 20% 0 0%
2012-08-10 10:39:00 1 4.35% 0 0% 0 0% 0 0% 1 20%
2012-09-01 20:35:00 1 4.35% 0 0% 0 0% 0 0% 1 20%
2012-09-01 20:55:00 1 4.35% 0 0% 0 0% 0 0% 1 20%
2012-09-04 20:20:00 1 4.35% 0 0% 0 0% 0 0% 1 20%
2012-10-01 20:55:00 1 4.35% 0 0% 0 0% 0 0% 1 20%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Time Out                    
2011-09-20 19:52:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-09-20 21:11:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-04 22:08:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-06 23:57:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-07 23:11:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-15 13:48:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-15 13:55:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-18 19:03:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2011-10-22 09:20:00 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2012-02-18 15:38:00 1 4.35% 0 0% 1 25% 0 0% 0 0%
2012-02-24 09:54:00 1 4.35% 0 0% 1 25% 0 0% 0 0%
2012-03-01 07:08:00 1 4.35% 0 0% 1 25% 0 0% 0 0%
2012-03-07 15:12:00 1 4.35% 0 0% 1 25% 0 0% 0 0%
2012-05-30 19:31:00 1 4.35% 0 0% 0 0% 1 20% 0 0%
2012-06-01 22:52:00 1 4.35% 0 0% 0 0% 1 20% 0 0%
2012-06-07 21:25:00 1 4.35% 0 0% 0 0% 1 20% 0 0%
2012-06-20 21:05:00 1 4.35% 0 0% 0 0% 1 20% 0 0%
2012-07-26 16:47:00 1 4.35% 0 0% 0 0% 1 20% 0 0%
2012-08-10 10:45:00 1 4.35% 0 0% 0 0% 0 0% 1 20%
2012-09-01 20:42:00 1 4.35% 0 0% 0 0% 0 0% 1 20%
2012-09-01 21:01:00 1 4.35% 0 0% 0 0% 0 0% 1 20%
2012-09-04 20:30:00 1 4.35% 0 0% 0 0% 0 0% 1 20%
2012-10-01 21:04:00 1 4.35% 0 0% 0 0% 0 0% 1 20%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Time of Visit                    
07:00-10:00 3 13.04% 1 11.11% 2 50% 0 0% 0 0%
10:01-13:00 1 4.35% 0 0% 0 0% 0 0% 1 20%
13:01-17:00 5 21.74% 2 22.22% 2 50% 1 20% 0 0%
17:01-20:00 3 13.04% 2 22.22% 0 0% 1 20% 0 0%
20:01-24:00 11 47.83% 4 44.44% 0 0% 3 60% 4 80%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 21 91.3% 7 77.78% 4 100% 5 100% 5 100%
No 2 8.7% 2 22.22% 0 0% 0 0% 0 0%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Comments                    
غير نظيفه 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
وسخة وعليها بصمات كثيرة 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
2a. Were doors and windows free of fingerprints ?                    
Yes 14 60.87% 0 0% 4 100% 5 100% 5 100%
Total 14 100% 0 100% 4 100% 5 100% 5 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 14 60.87% 0 0% 4 100% 5 100% 5 100%
Total 14 100% 0 100% 4 100% 5 100% 5 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 14 60.87% 0 0% 4 100% 5 100% 5 100%
Total 14 100% 0 100% 4 100% 5 100% 5 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
Yes 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
No 22 95.65% 8 88.89% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Comments                    
قوائم الطعام باهته 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
قوائم الطعام باهته وقديمه 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 14 60.87% 0 0% 4 100% 5 100% 5 100%
Total 14 100% 0 100% 4 100% 5 100% 5 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 14 60.87% 0 0% 4 100% 5 100% 5 100%
Total 14 100% 0 100% 4 100% 5 100% 5 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 14 60.87% 0 0% 4 100% 5 100% 5 100%
Total 14 100% 0 100% 4 100% 5 100% 5 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 14 60.87% 0 0% 4 100% 5 100% 5 100%
Total 14 100% 0 100% 4 100% 5 100% 5 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 14 60.87% 0 0% 4 100% 5 100% 5 100%
Total 14 100% 0 100% 4 100% 5 100% 5 100%
5. Was there any smell of rotten stuff?                    
No 23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Comments                    
لايوجد اي روائح فاسده 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
لايوجد روائح فاسده 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
6. Were there any flies visible in the store or in the eating area?                    
No 23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Comments                    
لايوجد اي نوع من الحشرات 2 8.7% 2 22.22% 0 0% 0 0% 0 0%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 22 95.65% 8 88.89% 4 100% 5 100% 5 100%
NA 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
10. Was the temperature reasonably comfortable?                    
Yes 23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
11. Were door mats in good condition?                    
Yes 22 95.65% 8 88.89% 4 100% 5 100% 5 100%
No 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 14 60.87% 6 66.67% 0 0% 4 80% 4 80%
NA 9 39.13% 3 33.33% 4 100% 1 20% 1 20%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 21 91.3% 8 88.89% 4 100% 5 100% 4 80%
No 2 8.7% 1 11.11% 0 0% 0 0% 1 20%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Comments                    
No greetings or did not wish 1 4.35% 0 0% 0 0% 0 0% 1 20%
15. Did they request customers to quit smoking?                    
NA 23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
16. Did he thank you as you were leaving?                    
Yes 20 86.96% 7 77.78% 4 100% 4 80% 5 100%
No 3 13.04% 2 22.22% 0 0% 1 20% 0 0%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Comments                    
Did not say anything 1 4.35% 0 0% 0 0% 1 20% 0 0%
17. Was the staff presentable and well groomed?                    
Yes 23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
18. Was he / she able to communicate to customer?                    
Yes 23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
19. Was the staff wearing visible nametag?                    
Yes 20 86.96% 8 88.89% 3 75% 4 80% 5 100%
No 3 13.04% 1 11.11% 1 25% 1 20% 0 0%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 6 26.09% 0 0% 0 0% 3 60% 3 60%
No name tag 1 4.35% 0 0% 0 0% 1 20% 0 0%
رماح 1 4.35% 0 0% 1 25% 0 0% 0 0%
لا استطيع قراءة الاسم 2 8.7% 0 0% 2 50% 0 0% 0 0%
لايرتدي بطاقه 1 4.35% 0 0% 1 25% 0 0% 0 0%
لماستطيع قراءة الاسم 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
22. Did the staff scan all the purchased items?                    
Yes 22 95.65% 8 88.89% 4 100% 5 100% 5 100%
No 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Comments                    
لم يقوموا بفحصها 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 12 52.17% 4 44.44% 1 25% 5 100% 2 40%
NA 11 47.83% 5 55.56% 3 75% 0 0% 3 60%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
24. Were you charged the correct amount?                    
Yes 23 100% 9 100% 4 100% 5 100% 5 100%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
25. Were you offered a receipt voluntarily?                    
Yes 17 73.91% 5 55.56% 2 50% 5 100% 5 100%
No 6 26.09% 4 44.44% 2 50% 0 0% 0 0%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
Comments                    
لم يعرض علي وصل استلام 2 8.7% 0 0% 2 50% 0 0% 0 0%
لم يعرض لي 1 4.35% 1 11.11% 0 0% 0 0% 0 0%
26. Were you given the correct change?                    
Yes 17 73.91% 6 66.67% 2 50% 4 80% 5 100%
NA 6 26.09% 3 33.33% 2 50% 1 20% 0 0%
Total 23 100% 9 100% 4 100% 5 100% 5 100%
OVER ALL COMMENTS                    
Could not read the name or not clear or not visible or small letters so not visible 1 4.35% 0 0% 0 0% 1 20% 0 0%
البطاقه التعريفيه للموزف باهته وغير واضحه والرقم غير واضح تكاثف المياه على الثلاجات والابواب كان بسبب رطوبه الجو 1 4.35% 1 11.11% 0 0% 0 0% 0 0%