Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 907919

Sample Size:  18

Questions Total Samples 940-Central District-Near Police Stn.936-Market-Shk.Zayed Rd945 Mazyed(Near Check Post)757-Industrial Mazayed-Near CocaCola
  Abs Percentage AbsPercentageAbsPercentageAbsPercentageAbsPercentage
Language    
ar 12 66.67% 2403603754100
en 6 33.33% 36024012500
Total 18 100% 5100%5100%4100%4100%
Company    
Adnoc 18 100% 5100510041004100
Total 18 100% 5100%5100%4100%4100%
Shopper ID    
1 1 5.56% 120000000
11 2 11.11% 1201200000
12 1 5.56% 120000000
37 1 5.56% 120000000
112 1 5.56% 000012500
126 2 11.11% 0000125125
147 1 5.56% 001200000
158 1 5.56% 000000125
166 1 5.56% 120000000
1030 1 5.56% 001200000
1032 1 5.56% 001200000
1056 1 5.56% 000000125
1057 1 5.56% 001200000
1061 1 5.56% 000000125
1062 1 5.56% 000012500
2098 1 5.56% 000012500
Total 18 100% 5100%5100%4100%4100%
Serial No    
0226 1 5.56% 000000125
0230 1 5.56% 000000125
0240 1 5.56% 000000125
0247 1 5.56% 120000000
0257 1 5.56% 001200000
0260 1 5.56% 001200000
0271 1 5.56% 120000000
0277 1 5.56% 001200000
0278 1 5.56% 000012500
0281 1 5.56% 000012500
0292 1 5.56% 120000000
0299 1 5.56% 000012500
141 1 5.56% 120000000
171 1 5.56% 001200000
288 1 5.56% 001200000
43 1 5.56% 120000000
652 1 5.56% 000012500
654 1 5.56% 000000125
Total 18 100% 5100%5100%4100%4100%
Operator Code    
3 16.67% 2401200000
3404 1 5.56% 001200000
3409 1 5.56% 000012500
5051 10 55.56% 240360250375
basma 2 11.11% 1200000125
ساره 1 5.56% 000012500
Total 18 100% 5100%5100%4100%4100%
Emirate    
Ajman 1 5.56% 000012500
Al Ain 17 94.44% 510051003754100
Total 18 100% 5100%5100%4100%4100%
Site ID    
5 4 22.22% 0000004100
130 5 27.78% 0051000000
134 5 27.78% 5100000000
137 4 22.22% 0000410000
Total 18 100% 5100%5100%4100%4100%
Number of Staff    
1 2 11.11% 1200000125
2 11 61.11% 1205100375250
3 3 16.67% 12000125125
6 1 5.56% 120000000
7 1 5.56% 120000000
Total 18 100% 5100%5100%4100%4100%
CSA Name    
ABUSALAM 1 5.56% 001200000
AKBER 1 5.56% 000012500
BASHEER 1 5.56% 000012500
CLARK 2 11.11% 240000000
JEKEX 1 5.56% 120000000
Jirom 1 5.56% 001200000
MOHAN SALEEM 1 5.56% 001200000
PURAYAL 1 5.56% 000000125
RICO BAUOUT 1 5.56% 001200000
RONY 1 5.56% 000000125
ROWEL 1 5.56% 001200000
SHARAFALDDIN 1 5.56% 120000000
X 1 5.56% 000000125
cant read 1 5.56% 000012500
cant read the name 1 5.56% 120000000
لا استطيع قراءه الاسم 2 11.11% 0000125125
Total 18 100% 5100%5100%4100%4100%
CSA Number    
14 77.78% 48024041004100
-- 1 5.56% 120000000
0 1 5.56% 48024041004100
11372 1 5.56% 001200000
None 1 5.56% 001200000
Total 18 100% 9100%6100%8100%8100%
Gender    
Male 18 100% 5100510041004100
Total 18 100% 5100%5100%4100%4100%
Height    
Tall 2 11.11% 1201200000
Medium 15 83.33% 48036041004100
Short 1 5.56% 001200000
Total 18 100% 5100%5100%4100%4100%
Built    
Medium 17 94.44% 480510041004100
Fat 1 5.56% 120000000
Total 18 100% 5100%5100%4100%4100%
Spectacles    
Yes 1 5.56% 120000000
No 17 94.44% 480510041004100
Total 18 100% 5100%5100%4100%4100%
Beard    
Yes 3 16.67% 2401200000
No 15 83.33% 36048041004100
Total 18 100% 5100%5100%4100%4100%
Mustache    
Yes 6 33.33% 120240250125
No 12 66.67% 480360250375
Total 18 100% 5100%5100%4100%4100%
Ethnic Groups    
Filipino 6 33.33% 240240125125
Indian 9 50% 240240250375
Pakistani 1 5.56% 000012500
Philipino 2 11.11% 1201200000
Total 18 100% 5100%5100%4100%4100%
Other Ethnic Groups    
18 100% 5100510041004100
Total 18 100% 5100%5100%4100%4100%
Date    
2011-09-23 1 5.56% 120000000
2011-09-30 1 5.56% 120000000
2011-10-13 1 5.56% 001200000
2011-10-17 1 5.56% 001200000
2011-11-27 1 5.56% 000012500
2011-11-29 1 5.56% 000000125
2012-02-26 1 5.56% 001200000
2012-02-28 1 5.56% 000000125
2012-03-28 1 5.56% 000012500
2012-04-02 1 5.56% 120000000
2012-06-19 2 11.11% 0000125125
2012-06-25 1 5.56% 120000000
2012-06-27 1 5.56% 001200000
2012-09-05 1 5.56% 001200000
2012-09-06 1 5.56% 120000000
2012-09-08 1 5.56% 000000125
2012-09-30 1 5.56% 000012500
Total 18 100% 5100%5100%4100%4100%
Amount    
14.50 1 5.56% 001200000
14.75 1 5.56% 000000125
15.00 4 22.22% 24000125125
15.50 2 11.11% 002400000
15.75 1 5.56% 120000000
17.00 2 11.11% 0000125125
17.25 1 5.56% 001200000
18.50 1 5.56% 001200000
20.00 2 11.11% 240000000
25.00 2 11.11% 0000125125
26.00 1 5.56% 000012500
Total 18 100% 5100%5100%4100%4100%
Number of Vehicles    
0 12 66.67% 360360375375
1 1 5.56% 001200000
2 1 5.56% 001200000
3 2 11.11% 0000125125
10 1 5.56% 120000000
17 1 5.56% 120000000
Total 18 100% 5100%5100%4100%4100%
Time In    
2011-09-23 20:05:00 1 5.56% 120000000
2011-09-30 18:30:00 1 5.56% 120000000
2011-10-13 11:32:00 1 5.56% 001200000
2011-10-17 22:15:00 1 5.56% 001200000
2011-11-27 08:20:00 1 5.56% 000012500
2011-11-29 09:09:00 1 5.56% 000000125
2012-02-26 11:10:00 1 5.56% 001200000
2012-02-28 21:10:00 1 5.56% 000000125
2012-03-28 12:25:00 1 5.56% 000012500
2012-04-02 20:48:00 1 5.56% 120000000
2012-06-19 19:40:00 1 5.56% 000012500
2012-06-19 20:00:00 1 5.56% 000000125
2012-06-25 13:40:00 1 5.56% 120000000
2012-06-27 12:57:00 1 5.56% 001200000
2012-09-05 22:30:00 1 5.56% 001200000
2012-09-06 13:58:00 1 5.56% 120000000
2012-09-08 12:51:00 1 5.56% 000000125
2012-09-30 11:01:00 1 5.56% 000012500
Total 18 100% 5100%5100%4100%4100%
Time Out    
2011-09-23 20:14:00 1 5.56% 120000000
2011-09-30 18:41:00 1 5.56% 120000000
2011-10-13 11:40:00 1 5.56% 001200000
2011-10-17 22:31:00 1 5.56% 001200000
2011-11-27 08:27:00 1 5.56% 000012500
2011-11-29 09:17:00 1 5.56% 000000125
2012-02-26 11:20:00 1 5.56% 001200000
2012-02-28 21:18:00 1 5.56% 000000125
2012-03-28 12:38:00 1 5.56% 000012500
2012-04-02 21:00:00 1 5.56% 120000000
2012-06-19 20:00:00 1 5.56% 000012500
2012-06-19 20:15:00 1 5.56% 000000125
2012-06-25 13:58:00 1 5.56% 120000000
2012-06-27 13:05:00 1 5.56% 001200000
2012-09-05 22:46:00 1 5.56% 001200000
2012-09-06 14:08:00 1 5.56% 120000000
2012-09-08 13:00:00 1 5.56% 000000125
2012-09-30 11:08:00 1 5.56% 000012500
Total 18 100% 5100%5100%4100%4100%
Time of Visit    
07:00-10:00 2 11.11% 0000125125
10:01-13:00 6 33.33% 00360250125
13:01-17:00 2 11.11% 240000000
17:01-20:00 2 11.11% 1200012500
20:01-24:00 6 33.33% 24024000250
Total 18 100% 5100%5100%4100%4100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or    
Yes 17 94.44% 510051004100375
No 1 5.56% 000000125
Total 18 100% 5100%5100%4100%4100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)    
Yes 18 100% 5100510041004100
Total 18 100% 5100%5100%4100%4100%
2a. Were doors and windows free of fingerprints ?    
Yes 12 66.67% 360360375375
Total 12 100% 3100%3100%3100%3100%
2b. Were doors and windows free of smudges, spots and streaks ?    
Yes 12 66.67% 360360375375
Total 12 100% 3100%3100%3100%3100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)    
Yes 12 66.67% 360360375375
Total 12 100% 3100%3100%3100%3100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?    
Yes 2 11.11% 0000125125
No 16 88.89% 51005100375375
Total 18 100% 5100%5100%4100%4100%
Comments    
Nothing were damaged. 1 5.56% 0 0% 1 20% 0 0% 0 0%
قوائم الطعام يوجد بها بعض التشققات 1 5.56% 0 0% 0 0% 0 0% 1 25%
ليست واضحه 1 5.56% 0 0% 0 0% 1 25% 0 0%
3a. Were advertising material, Pictures and menu strips on menu board faded ?    
No 12 66.67% 360360375375
Total 12 100% 3100%3100%3100%3100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?    
No 12 66.67% 360360375375
Total 12 100% 3100%3100%3100%3100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?    
No 12 66.67% 360360375375
Total 12 100% 3100%3100%3100%3100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)    
Yes 18 100% 5100510041004100
Total 18 100% 5100%5100%4100%4100%
4a. Were counters, display cases, self-service areas and dispensers clean ?    
Yes 12 66.67% 360360375375
Total 12 100% 3100%3100%3100%3100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)    
Yes 12 66.67% 360360375375
Total 12 100% 3100%3100%3100%3100%
5. Was there any smell of rotten stuff?    
No 18 100% 5100510041004100
Total 18 100% 5100%5100%4100%4100%
Comments    
There was no any kind of smell. 1 5.56% 0 0% 1 20% 0 0% 0 0%
6. Were there any flies visible in the store or in the eating area?    
No 18 100% 5100510041004100
Total 18 100% 5100%5100%4100%4100%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)    
Yes 18 100% 5100510041004100
Total 18 100% 5100%5100%4100%4100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?    
Yes 18 100% 5100510041004100
Total 18 100% 5100%5100%4100%4100%
9. Were tables and chairs well maintained and unbroken?    
Yes 15 83.33% 5100480375375
NA 3 16.67% 00120125125
Total 18 100% 5100%5100%4100%4100%
Comments    
There was no seating area. 1 5.56% 0 0% 1 20% 0 0% 0 0%
10. Was the temperature reasonably comfortable?    
Yes 18 100% 5100510041004100
Total 18 100% 5100%5100%4100%4100%
11. Were door mats in good condition?    
Yes 16 88.89% 51005100375375
No 1 5.56% 000000125
NA 1 5.56% 000012500
Total 18 100% 5100%5100%4100%4100%
Comments    
No door mat 1 5.56% 0 0% 0 0% 0 0% 1 25%
12. Were lights turned on at dusk or sunset and during bad weather?    
Yes 9 50% 360240125375
NA 9 50% 240360375125
Total 18 100% 5100%5100%4100%4100%
13. Were trash / Grease containers clean and dumpster Lids closed?    
Yes 18 100% 5100510041004100
Total 18 100% 5100%5100%4100%4100%
14. Were you greeted with a smile when you entered the store?    
Yes 15 83.33% 51003604100375
No 3 16.67% 0024000125
Total 18 100% 5100%5100%4100%4100%
Comments    
I was not greeted by staff. 1 5.56% 0 0% 1 20% 0 0% 0 0%
No greetings or did not wish 2 11.11% 0 0% 1 20% 0 0% 1 25%
15. Did they request customers to quit smoking?    
Yes 1 5.56% 120000000
NA 17 94.44% 480510041004100
Total 18 100% 5100%5100%4100%4100%
16. Did he thank you as you were leaving?    
Yes 14 77.78% 480480375375
No 4 22.22% 120120125125
Total 18 100% 5100%5100%4100%4100%
Comments    
Did not say anything 2 11.11% 0 0% 0 0% 1 25% 1 25%
No farewell greeting or no thank you when leaving 2 11.11% 1 20% 1 20% 0 0% 0 0%
17. Was the staff presentable and well groomed?    
Yes 18 100% 5100510041004100
Total 18 100% 5100%5100%4100%4100%
18. Was he / she able to communicate to customer?    
Yes 18 100% 5100510041004100
Total 18 100% 5100%5100%4100%4100%
19. Was the staff wearing visible nametag?    
Yes 18 100% 5100510041004100
Total 18 100% 5100%5100%4100%4100%
Comments    
Could not read the name or not clear or not visible or small letters so not visible 1 5.56% 0 0% 0 0% 1 25% 0 0%
WAS WEARING A JACKET SO COULD NOT READ THE NAME 1 5.56% 0 0% 0 0% 0 0% 1 25%
لا استطيع قراءة الاسم 1 5.56% 1 20% 0 0% 0 0% 0 0%
لا استطيع قراءه الاسم 1 5.56% 0 0% 0 0% 1 25% 0 0%
20. Was staff courteous / friendly?    
Yes 17 94.44% 510051003754100
No 1 5.56% 000012500
Total 18 100% 5100%5100%4100%4100%
21. Were the items and ingredients you ordered available for purchase?    
Yes 17 94.44% 510051003754100
No 1 5.56% 000012500
Total 18 100% 5100%5100%4100%4100%
Comments    
Some items not available 1 5.56% 0 0% 0 0% 1 25% 0 0%
22. Did the staff scan all the purchased items?    
Yes 18 100% 5100510041004100
Total 18 100% 5100%5100%4100%4100%
23. Did the staff place food and nonfood item in a separate carry bags?    
Yes 15 83.33% 51005100250375
NA 3 16.67% 0000250125
Total 18 100% 5100%5100%4100%4100%
24. Were you charged the correct amount?    
Yes 18 100% 5100510041004100
Total 18 100% 5100%5100%4100%4100%
25. Were you offered a receipt voluntarily?    
Yes 11 61.11% 240360375375
No 7 38.89% 360240125125
Total 18 100% 5100%5100%4100%4100%
Comments    
I had to ask for the reciept 5 27.78% 1 20% 2 40% 1 25% 1 25%
لم يعرض علي وصل استلام 1 5.56% 1 20% 0 0% 0 0% 0 0%
26. Were you given the correct change?    
Yes 10 55.56% 120480375250
NA 8 44.44% 480120125250
Total 18 100% 5100%5100%4100%4100%
Comments    
Staff asked me the change. 1 5.56% 0 0% 1 20% 0 0% 0 0%
OVER ALL COMMENTS    
CSA WAS WEARING A JACKET SO COULD NOT READ THE NAME 1 5.56% 0 0% 0 0% 0 0% 1 25%
Staff should greet to customers while entering in the store. 1 5.56% 0 0% 1 20% 0 0% 0 0%