Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 907919

Sample Size:  18

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 12 66.67% 2 33.33% 3 75% 4 100% 3 75%
en 6 33.33% 4 66.67% 1 25% 0 0% 1 25%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Company                    
Adnoc 18 100% 6 100% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Shopper ID                    
1 1 5.56% 0 0% 1 25% 0 0% 0 0%
11 2 11.11% 1 16.67% 0 0% 0 0% 1 25%
12 1 5.56% 0 0% 0 0% 1 25% 0 0%
37 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
112 1 5.56% 0 0% 1 25% 0 0% 0 0%
126 2 11.11% 2 33.33% 0 0% 0 0% 0 0%
147 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
158 1 5.56% 0 0% 1 25% 0 0% 0 0%
166 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
1030 1 5.56% 0 0% 1 25% 0 0% 0 0%
1032 1 5.56% 0 0% 0 0% 1 25% 0 0%
1056 1 5.56% 0 0% 0 0% 0 0% 1 25%
1057 1 5.56% 0 0% 0 0% 0 0% 1 25%
1061 1 5.56% 0 0% 0 0% 1 25% 0 0%
1062 1 5.56% 0 0% 0 0% 1 25% 0 0%
2098 1 5.56% 0 0% 0 0% 0 0% 1 25%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Serial No                    
0226 1 5.56% 0 0% 1 25% 0 0% 0 0%
0230 1 5.56% 0 0% 0 0% 1 25% 0 0%
0240 1 5.56% 0 0% 0 0% 0 0% 1 25%
0247 1 5.56% 0 0% 0 0% 1 25% 0 0%
0257 1 5.56% 0 0% 1 25% 0 0% 0 0%
0260 1 5.56% 0 0% 0 0% 1 25% 0 0%
0271 1 5.56% 0 0% 1 25% 0 0% 0 0%
0277 1 5.56% 0 0% 0 0% 0 0% 1 25%
0278 1 5.56% 0 0% 1 25% 0 0% 0 0%
0281 1 5.56% 0 0% 0 0% 1 25% 0 0%
0292 1 5.56% 0 0% 0 0% 0 0% 1 25%
0299 1 5.56% 0 0% 0 0% 0 0% 1 25%
141 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
171 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
288 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
43 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
652 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
654 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Operator Code                    
3 16.67% 3 50% 0 0% 0 0% 0 0%
3404 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
3409 1 5.56% 0 0% 0 0% 0 0% 1 25%
5051 10 55.56% 0 0% 3 75% 4 100% 3 75%
basma 2 11.11% 1 16.67% 1 25% 0 0% 0 0%
ساره 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Emirate                    
Ajman 1 5.56% 0 0% 0 0% 1 25% 0 0%
Al Ain 17 94.44% 6 100% 4 100% 3 75% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Site ID                    
5 4 22.22% 1 16.67% 1 25% 1 25% 1 25%
130 5 27.78% 2 33.33% 1 25% 1 25% 1 25%
134 5 27.78% 2 33.33% 1 25% 1 25% 1 25%
137 4 22.22% 1 16.67% 1 25% 1 25% 1 25%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Number of Staff                    
1 2 11.11% 0 0% 0 0% 2 50% 0 0%
2 11 61.11% 3 50% 2 50% 2 50% 4 100%
3 3 16.67% 1 16.67% 2 50% 0 0% 0 0%
6 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
7 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
CSA Name                    
ABUSALAM 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
AKBER 1 5.56% 0 0% 0 0% 1 25% 0 0%
BASHEER 1 5.56% 0 0% 1 25% 0 0% 0 0%
CLARK 2 11.11% 0 0% 0 0% 1 25% 1 25%
JEKEX 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
Jirom 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
MOHAN SALEEM 1 5.56% 0 0% 0 0% 1 25% 0 0%
PURAYAL 1 5.56% 0 0% 0 0% 1 25% 0 0%
RICO BAUOUT 1 5.56% 0 0% 1 25% 0 0% 0 0%
RONY 1 5.56% 0 0% 0 0% 0 0% 1 25%
ROWEL 1 5.56% 0 0% 0 0% 0 0% 1 25%
SHARAFALDDIN 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
X 1 5.56% 0 0% 1 25% 0 0% 0 0%
cant read 1 5.56% 0 0% 0 0% 0 0% 1 25%
cant read the name 1 5.56% 0 0% 1 25% 0 0% 0 0%
لا استطيع قراءه الاسم 2 11.11% 2 33.33% 0 0% 0 0% 0 0%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
CSA Number                    
14 77.78% 3 50% 3 75% 4 100% 4 100%
-- 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
0 1 5.56% 3 50% 3 75% 4 100% 4 100%
11372 1 5.56% 0 0% 1 25% 0 0% 0 0%
None 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
Total 18 100% 8 100% 7 100% 8 100% 8 100%
Gender                    
Male 18 100% 6 100% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Height                    
Tall 2 11.11% 0 0% 0 0% 2 50% 0 0%
Medium 15 83.33% 5 83.33% 4 100% 2 50% 4 100%
Short 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Built                    
Medium 17 94.44% 5 83.33% 4 100% 4 100% 4 100%
Fat 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Spectacles                    
Yes 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
No 17 94.44% 5 83.33% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Beard                    
Yes 3 16.67% 0 0% 1 25% 0 0% 2 50%
No 15 83.33% 6 100% 3 75% 4 100% 2 50%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Mustache                    
Yes 6 33.33% 2 33.33% 0 0% 2 50% 2 50%
No 12 66.67% 4 66.67% 4 100% 2 50% 2 50%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Ethnic Groups                    
Filipino 6 33.33% 0 0% 1 25% 1 25% 4 100%
Indian 9 50% 4 66.67% 2 50% 3 75% 0 0%
Pakistani 1 5.56% 0 0% 1 25% 0 0% 0 0%
Philipino 2 11.11% 2 33.33% 0 0% 0 0% 0 0%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Other Ethnic Groups                    
18 100% 6 100% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Date                    
2011-09-23 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2011-09-30 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2011-10-13 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2011-10-17 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2011-11-27 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2011-11-29 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2012-02-26 1 5.56% 0 0% 1 25% 0 0% 0 0%
2012-02-28 1 5.56% 0 0% 1 25% 0 0% 0 0%
2012-03-28 1 5.56% 0 0% 1 25% 0 0% 0 0%
2012-04-02 1 5.56% 0 0% 1 25% 0 0% 0 0%
2012-06-19 2 11.11% 0 0% 0 0% 2 50% 0 0%
2012-06-25 1 5.56% 0 0% 0 0% 1 25% 0 0%
2012-06-27 1 5.56% 0 0% 0 0% 1 25% 0 0%
2012-09-05 1 5.56% 0 0% 0 0% 0 0% 1 25%
2012-09-06 1 5.56% 0 0% 0 0% 0 0% 1 25%
2012-09-08 1 5.56% 0 0% 0 0% 0 0% 1 25%
2012-09-30 1 5.56% 0 0% 0 0% 0 0% 1 25%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Amount                    
14.50 1 5.56% 0 0% 1 25% 0 0% 0 0%
14.75 1 5.56% 0 0% 1 25% 0 0% 0 0%
15.00 4 22.22% 0 0% 1 25% 2 50% 1 25%
15.50 2 11.11% 2 33.33% 0 0% 0 0% 0 0%
15.75 1 5.56% 0 0% 0 0% 0 0% 1 25%
17.00 2 11.11% 0 0% 1 25% 1 25% 0 0%
17.25 1 5.56% 0 0% 0 0% 0 0% 1 25%
18.50 1 5.56% 0 0% 0 0% 1 25% 0 0%
20.00 2 11.11% 2 33.33% 0 0% 0 0% 0 0%
25.00 2 11.11% 2 33.33% 0 0% 0 0% 0 0%
26.00 1 5.56% 0 0% 0 0% 0 0% 1 25%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Number of Vehicles                    
0 12 66.67% 0 0% 4 100% 4 100% 4 100%
1 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
3 2 11.11% 2 33.33% 0 0% 0 0% 0 0%
10 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
17 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Time In                    
2011-09-23 20:05:00 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2011-09-30 18:30:00 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2011-10-13 11:32:00 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2011-10-17 22:15:00 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2011-11-27 08:20:00 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2011-11-29 09:09:00 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2012-02-26 11:10:00 1 5.56% 0 0% 1 25% 0 0% 0 0%
2012-02-28 21:10:00 1 5.56% 0 0% 1 25% 0 0% 0 0%
2012-03-28 12:25:00 1 5.56% 0 0% 1 25% 0 0% 0 0%
2012-04-02 20:48:00 1 5.56% 0 0% 1 25% 0 0% 0 0%
2012-06-19 19:40:00 1 5.56% 0 0% 0 0% 1 25% 0 0%
2012-06-19 20:00:00 1 5.56% 0 0% 0 0% 1 25% 0 0%
2012-06-25 13:40:00 1 5.56% 0 0% 0 0% 1 25% 0 0%
2012-06-27 12:57:00 1 5.56% 0 0% 0 0% 1 25% 0 0%
2012-09-05 22:30:00 1 5.56% 0 0% 0 0% 0 0% 1 25%
2012-09-06 13:58:00 1 5.56% 0 0% 0 0% 0 0% 1 25%
2012-09-08 12:51:00 1 5.56% 0 0% 0 0% 0 0% 1 25%
2012-09-30 11:01:00 1 5.56% 0 0% 0 0% 0 0% 1 25%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Time Out                    
2011-09-23 20:14:00 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2011-09-30 18:41:00 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2011-10-13 11:40:00 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2011-10-17 22:31:00 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2011-11-27 08:27:00 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2011-11-29 09:17:00 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
2012-02-26 11:20:00 1 5.56% 0 0% 1 25% 0 0% 0 0%
2012-02-28 21:18:00 1 5.56% 0 0% 1 25% 0 0% 0 0%
2012-03-28 12:38:00 1 5.56% 0 0% 1 25% 0 0% 0 0%
2012-04-02 21:00:00 1 5.56% 0 0% 1 25% 0 0% 0 0%
2012-06-19 20:00:00 1 5.56% 0 0% 0 0% 1 25% 0 0%
2012-06-19 20:15:00 1 5.56% 0 0% 0 0% 1 25% 0 0%
2012-06-25 13:58:00 1 5.56% 0 0% 0 0% 1 25% 0 0%
2012-06-27 13:05:00 1 5.56% 0 0% 0 0% 1 25% 0 0%
2012-09-05 22:46:00 1 5.56% 0 0% 0 0% 0 0% 1 25%
2012-09-06 14:08:00 1 5.56% 0 0% 0 0% 0 0% 1 25%
2012-09-08 13:00:00 1 5.56% 0 0% 0 0% 0 0% 1 25%
2012-09-30 11:08:00 1 5.56% 0 0% 0 0% 0 0% 1 25%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Time of Visit                    
07:00-10:00 2 11.11% 2 33.33% 0 0% 0 0% 0 0%
10:01-13:00 6 33.33% 1 16.67% 2 50% 1 25% 2 50%
13:01-17:00 2 11.11% 0 0% 0 0% 1 25% 1 25%
17:01-20:00 2 11.11% 1 16.67% 0 0% 1 25% 0 0%
20:01-24:00 6 33.33% 2 33.33% 2 50% 1 25% 1 25%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 17 94.44% 5 83.33% 4 100% 4 100% 4 100%
No 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 18 100% 6 100% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
2a. Were doors and windows free of fingerprints ?                    
Yes 12 66.67% 0 0% 4 100% 4 100% 4 100%
Total 12 100% 0 100% 4 100% 4 100% 4 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 12 66.67% 0 0% 4 100% 4 100% 4 100%
Total 12 100% 0 100% 4 100% 4 100% 4 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 12 66.67% 0 0% 4 100% 4 100% 4 100%
Total 12 100% 0 100% 4 100% 4 100% 4 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
Yes 2 11.11% 2 33.33% 0 0% 0 0% 0 0%
No 16 88.89% 4 66.67% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Comments                    
Nothing were damaged. 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
قوائم الطعام يوجد بها بعض التشققات 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
ليست واضحه 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 12 66.67% 0 0% 4 100% 4 100% 4 100%
Total 12 100% 0 100% 4 100% 4 100% 4 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 12 66.67% 0 0% 4 100% 4 100% 4 100%
Total 12 100% 0 100% 4 100% 4 100% 4 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 12 66.67% 0 0% 4 100% 4 100% 4 100%
Total 12 100% 0 100% 4 100% 4 100% 4 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 18 100% 6 100% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 12 66.67% 0 0% 4 100% 4 100% 4 100%
Total 12 100% 0 100% 4 100% 4 100% 4 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 12 66.67% 0 0% 4 100% 4 100% 4 100%
Total 12 100% 0 100% 4 100% 4 100% 4 100%
5. Was there any smell of rotten stuff?                    
No 18 100% 6 100% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Comments                    
There was no any kind of smell. 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
6. Were there any flies visible in the store or in the eating area?                    
No 18 100% 6 100% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 18 100% 6 100% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 18 100% 6 100% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 15 83.33% 5 83.33% 4 100% 2 50% 4 100%
NA 3 16.67% 1 16.67% 0 0% 2 50% 0 0%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Comments                    
There was no seating area. 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
10. Was the temperature reasonably comfortable?                    
Yes 18 100% 6 100% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
11. Were door mats in good condition?                    
Yes 16 88.89% 6 100% 4 100% 3 75% 3 75%
No 1 5.56% 0 0% 0 0% 0 0% 1 25%
NA 1 5.56% 0 0% 0 0% 1 25% 0 0%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Comments                    
No door mat 1 5.56% 0 0% 0 0% 0 0% 1 25%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 9 50% 3 50% 2 50% 2 50% 2 50%
NA 9 50% 3 50% 2 50% 2 50% 2 50%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 18 100% 6 100% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 15 83.33% 5 83.33% 4 100% 3 75% 3 75%
No 3 16.67% 1 16.67% 0 0% 1 25% 1 25%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Comments                    
I was not greeted by staff. 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
No greetings or did not wish 2 11.11% 0 0% 0 0% 1 25% 1 25%
15. Did they request customers to quit smoking?                    
Yes 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
NA 17 94.44% 5 83.33% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
16. Did he thank you as you were leaving?                    
Yes 14 77.78% 6 100% 4 100% 1 25% 3 75%
No 4 22.22% 0 0% 0 0% 3 75% 1 25%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Comments                    
Did not say anything 2 11.11% 0 0% 0 0% 2 50% 0 0%
No farewell greeting or no thank you when leaving 2 11.11% 0 0% 0 0% 1 25% 1 25%
17. Was the staff presentable and well groomed?                    
Yes 18 100% 6 100% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
18. Was he / she able to communicate to customer?                    
Yes 18 100% 6 100% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
19. Was the staff wearing visible nametag?                    
Yes 18 100% 6 100% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 5.56% 0 0% 0 0% 0 0% 1 25%
WAS WEARING A JACKET SO COULD NOT READ THE NAME 1 5.56% 0 0% 1 25% 0 0% 0 0%
لا استطيع قراءة الاسم 1 5.56% 0 0% 1 25% 0 0% 0 0%
لا استطيع قراءه الاسم 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 17 94.44% 6 100% 4 100% 3 75% 4 100%
No 1 5.56% 0 0% 0 0% 1 25% 0 0%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 17 94.44% 6 100% 4 100% 3 75% 4 100%
No 1 5.56% 0 0% 0 0% 1 25% 0 0%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Comments                    
Some items not available 1 5.56% 0 0% 0 0% 1 25% 0 0%
22. Did the staff scan all the purchased items?                    
Yes 18 100% 6 100% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 15 83.33% 4 66.67% 4 100% 4 100% 3 75%
NA 3 16.67% 2 33.33% 0 0% 0 0% 1 25%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
24. Were you charged the correct amount?                    
Yes 18 100% 6 100% 4 100% 4 100% 4 100%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
25. Were you offered a receipt voluntarily?                    
Yes 11 61.11% 5 83.33% 3 75% 2 50% 1 25%
No 7 38.89% 1 16.67% 1 25% 2 50% 3 75%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Comments                    
I had to ask for the reciept 5 27.78% 0 0% 0 0% 2 50% 3 75%
لم يعرض علي وصل استلام 1 5.56% 0 0% 1 25% 0 0% 0 0%
26. Were you given the correct change?                    
Yes 10 55.56% 3 50% 2 50% 2 50% 3 75%
NA 8 44.44% 3 50% 2 50% 2 50% 1 25%
Total 18 100% 6 100% 4 100% 4 100% 4 100%
Comments                    
Staff asked me the change. 1 5.56% 1 16.67% 0 0% 0 0% 0 0%
OVER ALL COMMENTS                    
CSA WAS WEARING A JACKET SO COULD NOT READ THE NAME 1 5.56% 0 0% 1 25% 0 0% 0 0%
Staff should greet to customers while entering in the store. 1 5.56% 1 16.67% 0 0% 0 0% 0 0%