Company: Adnoc
Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 907953
Sample Size: 28
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 7 | 25% | 2 | 18.18% | 1 | 20% | 3 | 50% | 1 | 16.67% |
| en | 21 | 75% | 9 | 81.82% | 4 | 80% | 3 | 50% | 5 | 83.33% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Company | ||||||||||
| Adnoc | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Shopper ID | ||||||||||
| 11 | 4 | 14.29% | 2 | 18.18% | 1 | 20% | 1 | 16.67% | 0 | 0% |
| 12 | 3 | 10.71% | 3 | 27.27% | 0 | 0% | 0 | 0% | 0 | 0% |
| 128 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 134 | 2 | 7.14% | 1 | 9.09% | 1 | 20% | 0 | 0% | 0 | 0% |
| 146 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 147 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 150 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 167 | 2 | 7.14% | 2 | 18.18% | 0 | 0% | 0 | 0% | 0 | 0% |
| 1032 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 1034 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 1066 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 2010 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2019 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2027 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 2028 | 2 | 7.14% | 0 | 0% | 0 | 0% | 1 | 16.67% | 1 | 16.67% |
| 2031 | 2 | 7.14% | 0 | 0% | 0 | 0% | 1 | 16.67% | 1 | 16.67% |
| 2032 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2093 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 2106 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Serial No | ||||||||||
| 0230 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 0234 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 0244 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 0262 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 0265 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 0266 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 0269 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 0282 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 0287 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 0295 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 0299 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 0302 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 0308 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 0318 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 0326 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 0336 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 0531 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 174 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 18 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 186 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 216 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 219 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 261 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 7 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 724 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 743 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 84 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 85 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Operator Code | ||||||||||
| 7 | 25% | 7 | 63.64% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 172 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 3404 | 2 | 7.14% | 2 | 18.18% | 0 | 0% | 0 | 0% | 0 | 0% |
| 3409 | 5 | 17.86% | 0 | 0% | 0 | 0% | 0 | 0% | 5 | 83.33% |
| 5051 | 6 | 21.43% | 0 | 0% | 2 | 40% | 3 | 50% | 1 | 16.67% |
| 9001 | 3 | 10.71% | 0 | 0% | 0 | 0% | 3 | 50% | 0 | 0% |
| basma | 3 | 10.71% | 0 | 0% | 3 | 60% | 0 | 0% | 0 | 0% |
| xxxx | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Emirate | ||||||||||
| Al Ain | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Site ID | ||||||||||
| 7 | 4 | 14.29% | 1 | 9.09% | 1 | 20% | 1 | 16.67% | 1 | 16.67% |
| 132 | 6 | 21.43% | 3 | 27.27% | 1 | 20% | 1 | 16.67% | 1 | 16.67% |
| 133 | 5 | 17.86% | 2 | 18.18% | 1 | 20% | 1 | 16.67% | 1 | 16.67% |
| 136 | 6 | 21.43% | 3 | 27.27% | 1 | 20% | 1 | 16.67% | 1 | 16.67% |
| 150 | 5 | 17.86% | 2 | 18.18% | 1 | 20% | 1 | 16.67% | 1 | 16.67% |
| 498 | 2 | 7.14% | 0 | 0% | 0 | 0% | 1 | 16.67% | 1 | 16.67% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Number of Staff | ||||||||||
| 1 | 6 | 21.43% | 1 | 9.09% | 0 | 0% | 1 | 16.67% | 4 | 66.67% |
| 2 | 16 | 57.14% | 5 | 45.45% | 4 | 80% | 5 | 83.33% | 2 | 33.33% |
| 3 | 3 | 10.71% | 3 | 27.27% | 0 | 0% | 0 | 0% | 0 | 0% |
| 4 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 8 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 9 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| CSA Name | ||||||||||
| 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% | |
| ABDULLAH | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| ABU NASR | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| FERNANDO | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| JUIBO | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Jaypee Anthony | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Jenel Abu Baqer | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Joselito Blanco Banez | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| MANOL | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Mohammed Wasim Babu | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| NASIR | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| NEEJI | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Shaikh Mohsin Mohammed | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| WENEDEL | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| bledeek | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| cant read | 4 | 14.29% | 0 | 0% | 0 | 0% | 0 | 0% | 4 | 66.67% |
| cant read it | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| cant read the name | 3 | 10.71% | 0 | 0% | 2 | 40% | 1 | 16.67% | 0 | 0% |
| mohamed | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| mohd | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| x | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| جيمي | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| لم استطع قراءه الاسم | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| CSA Number | ||||||||||
| 23 | 82.14% | 6 | 54.55% | 5 | 100% | 6 | 100% | 6 | 100% | |
| 11168 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| None | 4 | 14.29% | 4 | 36.36% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Gender | ||||||||||
| Male | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Height | ||||||||||
| Tall | 2 | 7.14% | 1 | 9.09% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| Medium | 23 | 82.14% | 8 | 72.73% | 5 | 100% | 5 | 83.33% | 5 | 83.33% |
| Short | 3 | 10.71% | 2 | 18.18% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Built | ||||||||||
| Thin | 2 | 7.14% | 1 | 9.09% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| Medium | 22 | 78.57% | 8 | 72.73% | 4 | 80% | 5 | 83.33% | 5 | 83.33% |
| Fat | 4 | 14.29% | 2 | 18.18% | 1 | 20% | 1 | 16.67% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Spectacles | ||||||||||
| Yes | 2 | 7.14% | 0 | 0% | 1 | 20% | 1 | 16.67% | 0 | 0% |
| No | 26 | 92.86% | 11 | 100% | 4 | 80% | 5 | 83.33% | 6 | 100% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Beard | ||||||||||
| Yes | 2 | 7.14% | 0 | 0% | 0 | 0% | 2 | 33.33% | 0 | 0% |
| No | 26 | 92.86% | 11 | 100% | 5 | 100% | 4 | 66.67% | 6 | 100% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Mustache | ||||||||||
| Yes | 12 | 42.86% | 4 | 36.36% | 4 | 80% | 3 | 50% | 1 | 16.67% |
| No | 16 | 57.14% | 7 | 63.64% | 1 | 20% | 3 | 50% | 5 | 83.33% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Ethnic Groups | ||||||||||
| Filipino | 6 | 21.43% | 0 | 0% | 0 | 0% | 3 | 50% | 3 | 50% |
| Indian | 15 | 53.57% | 5 | 45.45% | 4 | 80% | 3 | 50% | 3 | 50% |
| Others | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| Philipino | 6 | 21.43% | 6 | 54.55% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Other Ethnic Groups | ||||||||||
| 26 | 92.86% | 9 | 81.82% | 5 | 100% | 6 | 100% | 6 | 100% | |
| Filipino | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| None | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Date | ||||||||||
| 2011-09-18 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-19 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-22 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-27 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-29 | 2 | 7.14% | 2 | 18.18% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-05 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-14 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-17 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-19 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-01-02 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-26 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2012-02-29 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2012-03-03 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2012-03-15 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2012-03-16 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2012-06-09 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-12 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-21 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-29 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-09 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-28 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-08-10 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 2012-09-06 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 2012-09-07 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 2012-09-16 | 2 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 33.33% |
| 2012-10-05 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Amount | ||||||||||
| 8.00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 10.00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 12.50 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 13.00 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 13.25 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 15.00 | 3 | 10.71% | 0 | 0% | 2 | 40% | 0 | 0% | 1 | 16.67% |
| 15.25 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 15.50 | 5 | 17.86% | 0 | 0% | 0 | 0% | 3 | 50% | 2 | 33.33% |
| 15.75 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 16.00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 16.25 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 16.50 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 17.25 | 2 | 7.14% | 2 | 18.18% | 0 | 0% | 0 | 0% | 0 | 0% |
| 17.50 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 18.75 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 19.00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 20.00 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 21.00 | 2 | 7.14% | 2 | 18.18% | 0 | 0% | 0 | 0% | 0 | 0% |
| 21.25 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 25.00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Number of Vehicles | ||||||||||
| 0 | 18 | 64.29% | 1 | 9.09% | 5 | 100% | 6 | 100% | 6 | 100% |
| 1 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2 | 2 | 7.14% | 2 | 18.18% | 0 | 0% | 0 | 0% | 0 | 0% |
| 3 | 3 | 10.71% | 3 | 27.27% | 0 | 0% | 0 | 0% | 0 | 0% |
| 4 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 12 | 2 | 7.14% | 2 | 18.18% | 0 | 0% | 0 | 0% | 0 | 0% |
| 18 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Time In | ||||||||||
| 2011-09-18 18:55:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-19 11:20:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-22 19:12:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-27 18:08:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-29 06:31:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-29 18:22:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-05 22:35:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-14 20:07:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-17 18:15:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-19 18:08:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-01-02 00:15:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-26 18:10:00 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2012-02-29 17:42:00 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2012-03-03 09:20:00 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2012-03-15 09:57:00 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2012-03-16 20:15:00 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2012-06-09 12:40:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-12 17:52:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-21 19:32:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-29 17:18:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-09 11:40:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-28 12:40:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-08-10 13:52:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 2012-09-06 14:55:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 2012-09-07 21:10:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 2012-09-16 20:18:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 2012-09-16 20:29:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 2012-10-05 21:15:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Time Out | ||||||||||
| 2011-09-18 19:06:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-19 11:31:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-22 19:21:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-27 18:16:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-29 06:38:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-29 18:34:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-05 22:40:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-14 20:15:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-17 18:26:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-19 18:17:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-01-02 00:30:00 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-26 18:20:00 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2012-02-29 17:53:00 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2012-03-03 09:33:00 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2012-03-15 10:10:00 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2012-03-16 20:28:00 | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 2012-06-09 12:46:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-12 18:00:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-21 19:48:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-06-29 17:24:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-09 11:59:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-07-28 12:55:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 2012-08-10 14:08:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 2012-09-06 15:01:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 2012-09-07 21:19:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 2012-09-16 20:24:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 2012-09-16 20:34:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 2012-10-05 21:22:00 | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Time of Visit | ||||||||||
| 0 | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 07:00-10:00 | 2 | 7.14% | 1 | 9.09% | 1 | 20% | 0 | 0% | 0 | 0% |
| 10:01-13:00 | 5 | 17.86% | 1 | 9.09% | 1 | 20% | 3 | 50% | 0 | 0% |
| 13:01-17:00 | 2 | 7.14% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 33.33% |
| 17:01-20:00 | 11 | 39.29% | 6 | 54.55% | 2 | 40% | 3 | 50% | 0 | 0% |
| 20:01-24:00 | 7 | 25% | 2 | 18.18% | 1 | 20% | 0 | 0% | 4 | 66.67% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 1. Were the automatic doors colsed and the door and side glass push / pull bars or | ||||||||||
| Yes | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present) | ||||||||||
| Yes | 26 | 92.86% | 9 | 81.82% | 5 | 100% | 6 | 100% | 6 | 100% |
| No | 2 | 7.14% | 2 | 18.18% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Comments | ||||||||||
| There was dust & finger prints on the automatic doors | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| There were some big spots of finger prints. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2a. Were doors and windows free of fingerprints ? | ||||||||||
| Yes | 17 | 60.71% | 0 | 0% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 17 | 100% | 0 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 2b. Were doors and windows free of smudges, spots and streaks ? | ||||||||||
| Yes | 17 | 60.71% | 0 | 0% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 17 | 100% | 0 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present) | ||||||||||
| Yes | 17 | 60.71% | 0 | 0% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 17 | 100% | 0 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ? | ||||||||||
| Yes | 2 | 7.14% | 2 | 18.18% | 0 | 0% | 0 | 0% | 0 | 0% |
| No | 26 | 92.86% | 9 | 81.82% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Comments | ||||||||||
| المواد الاعلانيه الصور غير واضØÙ‡ | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| المواد الاعلانيه وقوائم الطعام باهته وقديمه | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 3a. Were advertising material, Pictures and menu strips on menu board faded ? | ||||||||||
| No | 17 | 60.71% | 0 | 0% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 17 | 100% | 0 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 3b. Were advertising material, Pictures and menu strips on menu board torn ? | ||||||||||
| No | 17 | 60.71% | 0 | 0% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 17 | 100% | 0 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 3c. Were advertising material, Pictures and menu strips on menu board smudged ? | ||||||||||
| No | 17 | 60.71% | 0 | 0% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 17 | 100% | 0 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||||||
| Yes | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 4a. Were counters, display cases, self-service areas and dispensers clean ? | ||||||||||
| Yes | 17 | 60.71% | 0 | 0% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 17 | 100% | 0 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||||||
| Yes | 17 | 60.71% | 0 | 0% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 17 | 100% | 0 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 5. Was there any smell of rotten stuff? | ||||||||||
| Yes | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| No | 27 | 96.43% | 11 | 100% | 5 | 100% | 6 | 100% | 5 | 83.33% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Comments | ||||||||||
| There was no any smell. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| There was no smell. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| لايوجد اي Ø±ÙˆØ§Ø¦Ø | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 6. Were there any flies visible in the store or in the eating area? | ||||||||||
| Yes | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| No | 27 | 96.43% | 11 | 100% | 5 | 100% | 6 | 100% | 5 | 83.33% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Comments | ||||||||||
| There were no flies in the store. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| لايوجد اي نوع من الØشرات | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments) | ||||||||||
| Yes | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period? | ||||||||||
| Yes | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 9. Were tables and chairs well maintained and unbroken? | ||||||||||
| Yes | 19 | 67.86% | 5 | 45.45% | 4 | 80% | 4 | 66.67% | 6 | 100% |
| NA | 9 | 32.14% | 6 | 54.55% | 1 | 20% | 2 | 33.33% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Comments | ||||||||||
| No tables and chairs | 2 | 7.14% | 0 | 0% | 0 | 0% | 2 | 33.33% | 0 | 0% |
| There was no sitting area. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| There were no table & chairs. | 2 | 7.14% | 2 | 18.18% | 0 | 0% | 0 | 0% | 0 | 0% |
| 10. Was the temperature reasonably comfortable? | ||||||||||
| Yes | 27 | 96.43% | 10 | 90.91% | 5 | 100% | 6 | 100% | 6 | 100% |
| No | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 11. Were door mats in good condition? | ||||||||||
| Yes | 27 | 96.43% | 11 | 100% | 5 | 100% | 5 | 83.33% | 6 | 100% |
| NA | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Comments | ||||||||||
| No door mat | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 12. Were lights turned on at dusk or sunset and during bad weather? | ||||||||||
| Yes | 14 | 50% | 6 | 54.55% | 2 | 40% | 2 | 33.33% | 4 | 66.67% |
| NA | 14 | 50% | 5 | 45.45% | 3 | 60% | 4 | 66.67% | 2 | 33.33% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 13. Were trash / Grease containers clean and dumpster Lids closed? | ||||||||||
| Yes | 27 | 96.43% | 10 | 90.91% | 5 | 100% | 6 | 100% | 6 | 100% |
| No | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Comments | ||||||||||
| Trash container was very dirty from the top. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 14. Were you greeted with a smile when you entered the store? | ||||||||||
| Yes | 15 | 53.57% | 4 | 36.36% | 4 | 80% | 2 | 33.33% | 5 | 83.33% |
| No | 13 | 46.43% | 7 | 63.64% | 1 | 20% | 4 | 66.67% | 1 | 16.67% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Comments | ||||||||||
| DID NOT GREET | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| I was not greeted by any staff. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| I was not greeted by staff. | 3 | 10.71% | 3 | 27.27% | 0 | 0% | 0 | 0% | 0 | 0% |
| I was not greeted or smiled by staff. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| No greetings or did not wish | 4 | 14.29% | 0 | 0% | 0 | 0% | 3 | 50% | 1 | 16.67% |
| Normal without any expressions | 1 | 3.57% | 0 | 0% | 0 | 0% | 1 | 16.67% | 0 | 0% |
| 15. Did they request customers to quit smoking? | ||||||||||
| Yes | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| NA | 27 | 96.43% | 10 | 90.91% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Comments | ||||||||||
| Any one was not smoking in the store. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| No one was smoking during my visit. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| No other customer was there except me. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 16. Did he thank you as you were leaving? | ||||||||||
| Yes | 23 | 82.14% | 6 | 54.55% | 5 | 100% | 6 | 100% | 6 | 100% |
| No | 5 | 17.86% | 5 | 45.45% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Comments | ||||||||||
| I was not thanked by staff while leaving. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| No farewell greeting given by staff. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Staff did not say anything while leaving. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| There was no farewell greeting by staff. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| There was no greeting also while leaving. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 17. Was the staff presentable and well groomed? | ||||||||||
| Yes | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 18. Was he / she able to communicate to customer? | ||||||||||
| Yes | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 19. Was the staff wearing visible nametag? | ||||||||||
| Yes | 27 | 96.43% | 11 | 100% | 5 | 100% | 6 | 100% | 5 | 83.33% |
| No | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Comments | ||||||||||
| Could not read the name or not clear or not visible or small letters so not visible | 6 | 21.43% | 0 | 0% | 0 | 0% | 1 | 16.67% | 5 | 83.33% |
| No name tag | 1 | 3.57% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| could not read the name | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| mohd | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| لا استطيع قراءة الاسم | 2 | 7.14% | 0 | 0% | 2 | 40% | 0 | 0% | 0 | 0% |
| لم استطع التقاط الاسم | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 20. Was staff courteous / friendly? | ||||||||||
| Yes | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 21. Were the items and ingredients you ordered available for purchase? | ||||||||||
| Yes | 26 | 92.86% | 10 | 90.91% | 4 | 80% | 6 | 100% | 6 | 100% |
| No | 2 | 7.14% | 1 | 9.09% | 1 | 20% | 0 | 0% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Comments | ||||||||||
| سألت على Ùيتا الاØمر وقال لايوجد غير المتوÙر Ùقط | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| لايوجد علب دخان | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| 22. Did the staff scan all the purchased items? | ||||||||||
| Yes | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 23. Did the staff place food and nonfood item in a separate carry bags? | ||||||||||
| Yes | 21 | 75% | 11 | 100% | 4 | 80% | 5 | 83.33% | 1 | 16.67% |
| NA | 7 | 25% | 0 | 0% | 1 | 20% | 1 | 16.67% | 5 | 83.33% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 24. Were you charged the correct amount? | ||||||||||
| Yes | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| 25. Were you offered a receipt voluntarily? | ||||||||||
| Yes | 18 | 64.29% | 4 | 36.36% | 4 | 80% | 4 | 66.67% | 6 | 100% |
| No | 10 | 35.71% | 7 | 63.64% | 1 | 20% | 2 | 33.33% | 0 | 0% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| Comments | ||||||||||
| I asked for the receipt as staff did not give me the recipt | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| I did not receive the receipt so I asked him to give me | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| I had to ask for the reciept | 2 | 7.14% | 0 | 0% | 0 | 0% | 2 | 33.33% | 0 | 0% |
| Staff did not give the receipt so I asked him to give me | 2 | 7.14% | 2 | 18.18% | 0 | 0% | 0 | 0% | 0 | 0% |
| لم يعرض علي وصل استلام | 1 | 3.57% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| 26. Were you given the correct change? | ||||||||||
| Yes | 21 | 75% | 10 | 90.91% | 5 | 100% | 4 | 66.67% | 2 | 33.33% |
| NA | 7 | 25% | 1 | 9.09% | 0 | 0% | 2 | 33.33% | 4 | 66.67% |
| Total | 28 | 100% | 11 | 100% | 5 | 100% | 6 | 100% | 6 | 100% |
| OVER ALL COMMENTS | ||||||||||
| I asked staff about the price of chocolate crosant, he said it was dirham 1.75 but when I reached to counter it was punched dirham 3.25 so I asked cashier to cancel the item. Even I asked him how much was the Ice Cream. He said it was dirham 4 but when I reach to counter for payment it was punched dirham 4.25 but I did not make objection for that. So I wanted to suggest that staff should have knowledge for price of all the item. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Staff was just standing behind the counter & they were not taking care of customers to assist them. Even they were not greeting to anyone. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Staff was not greeting to any customers & he was just standing behind the cash counter. Staff should come out to help the customer. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| Staff was working in mechanical manner. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |
| There were two staff but both were standing behind the counter. Staff should come out to attend the customer at least when they required the assistance. | 1 | 3.57% | 1 | 9.09% | 0 | 0% | 0 | 0% | 0 | 0% |