Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 908037

Sample Size:  10

Questions Total Samples 997-Al Markhania-Airport Rd753-Al Bateen-AA/Al Salmat St857-Khabeesi-Near CarrefourAA-760-Al Dhahira-Al Wajan/AA Rd
  Abs Percentage AbsPercentageAbsPercentageAbsPercentageAbsPercentage
Language    
ar 4 40% 250125001100
en 6 60% 250375110000
Total 10 100% 4100%4100%1100%1100%
Company    
Adnoc 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
Shopper ID    
12 1 10% 125000000
60 1 10% 001250000
114 1 10% 125000000
167 1 10% 125000000
200 1 10% 001250000
1027 1 10% 0000001100
1031 1 10% 001250000
2024 1 10% 125000000
2031 1 10% 001250000
2032 1 10% 0000110000
Total 10 100% 4100%4100%1100%1100%
Serial No    
0222 1 10% 001250000
0226 1 10% 001250000
0236 1 10% 001250000
0268 1 10% 0000110000
0291 1 10% 125000000
0294 1 10% 125000000
0312 1 10% 125000000
0346 1 10% 0000001100
133 1 10% 125000000
382 1 10% 001250000
Total 10 100% 4100%4100%1100%1100%
Operator Code    
1 10% 001250000
3404 1 10% 125000000
3409 2 20% 00125110000
5051 4 40% 250125001100
basma 2 20% 1251250000
Total 10 100% 4100%4100%1100%1100%
Emirate    
Al Ain 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
Site ID    
2 4 40% 0041000000
8 1 10% 0000001100
74 1 10% 0000110000
169 4 40% 4100000000
Total 10 100% 4100%4100%1100%1100%
Number of Staff    
2 7 70% 375375110000
3 1 10% 0000001100
6 1 10% 125000000
9 1 10% 001250000
Total 10 100% 4100%4100%1100%1100%
CSA Name    
1 10% 125000000
AUSTIN LOSEZ 1 10% 125000000
ERICK 1 10% 001250000
JAMSHEEN 1 10% 0000001100
JAY 1 10% 125000000
MOHD HANEEF 1 10% 125000000
NO NAME 1 10% 001250000
bakyoo 1 10% 001250000
cant read 2 20% 00125110000
Total 10 100% 4100%4100%1100%1100%
CSA Number    
9 90% 375410011001100
12461 1 10% 125000000
Total 10 100% 4100%4100%1100%1100%
Gender    
Male 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
Height    
Tall 1 10% 0000110000
Medium 5 50% 250250001100
Short 4 40% 2502500000
Total 10 100% 4100%4100%1100%1100%
Built    
Thin 3 30% 125125110000
Medium 5 50% 125375001100
Fat 2 20% 250000000
Total 10 100% 4100%4100%1100%1100%
Spectacles    
Yes 1 10% 001250000
No 9 90% 410037511001100
Total 10 100% 4100%4100%1100%1100%
Beard    
Yes 4 40% 125250001100
No 6 60% 375250110000
Total 10 100% 4100%4100%1100%1100%
Mustache    
Yes 3 30% 125125001100
No 7 70% 375375110000
Total 10 100% 4100%4100%1100%1100%
Ethnic Groups    
Filipino 4 40% 2502500000
Indian 5 50% 12525011001100
Philipino 1 10% 125000000
Total 10 100% 4100%4100%1100%1100%
Other Ethnic Groups    
10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
Date    
2011-10-06 1 10% 125000000
2011-10-24 1 10% 001250000
2012-04-09 1 10% 125000000
2012-04-13 1 10% 001250000
2012-06-13 1 10% 125000000
2012-07-26 1 10% 001250000
2012-09-10 1 10% 0000001100
2012-09-11 1 10% 125000000
2012-09-18 1 10% 0000110000
2012-10-04 1 10% 001250000
Total 10 100% 4100%4100%1100%1100%
Amount    
15.25 1 10% 125000000
15.50 2 20% 12500001100
16.00 1 10% 001250000
16.25 1 10% 001250000
17.75 1 10% 001250000
18.50 1 10% 001250000
20.00 1 10% 125000000
25.00 1 10% 125000000
26.00 1 10% 0000110000
Total 10 100% 4100%4100%1100%1100%
Number of Vehicles    
0 8 80% 37537511001100
12 1 10% 001250000
14 1 10% 125000000
Total 10 100% 4100%4100%1100%1100%
Time In    
2011-10-06 21:15:00 1 10% 125000000
2011-10-24 21:50:00 1 10% 001250000
2012-04-09 13:34:00 1 10% 125000000
2012-04-13 13:07:00 1 10% 001250000
2012-06-13 17:40:00 1 10% 125000000
2012-07-26 10:01:00 1 10% 001250000
2012-09-10 08:56:00 1 10% 0000001100
2012-09-11 12:39:00 1 10% 125000000
2012-09-18 11:34:00 1 10% 0000110000
2012-10-04 15:44:00 1 10% 001250000
Total 10 100% 4100%4100%1100%1100%
Time Out    
2011-10-06 21:25:00 1 10% 125000000
2011-10-24 22:01:00 1 10% 001250000
2012-04-09 13:45:00 1 10% 125000000
2012-04-13 13:19:00 1 10% 001250000
2012-06-13 17:47:00 1 10% 125000000
2012-07-26 10:10:00 1 10% 001250000
2012-09-10 09:05:00 1 10% 0000001100
2012-09-11 12:45:00 1 10% 125000000
2012-09-18 11:40:00 1 10% 0000110000
2012-10-04 15:51:00 1 10% 001250000
Total 10 100% 4100%4100%1100%1100%
Time of Visit    
07:00-10:00 1 10% 0000001100
10:01-13:00 3 30% 125125110000
13:01-17:00 3 30% 1252500000
17:01-20:00 1 10% 125000000
20:01-24:00 2 20% 1251250000
Total 10 100% 4100%4100%1100%1100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
2a. Were doors and windows free of fingerprints ?    
Yes 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
2b. Were doors and windows free of smudges, spots and streaks ?    
Yes 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)    
Yes 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?    
No 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
3a. Were advertising material, Pictures and menu strips on menu board faded ?    
No 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?    
No 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?    
No 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
4a. Were counters, display cases, self-service areas and dispensers clean ?    
Yes 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)    
Yes 8 80% 37537511001100
Total 8 100% 3100%3100%1100%1100%
5. Was there any smell of rotten stuff?    
No 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
6. Were there any flies visible in the store or in the eating area?    
No 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
9. Were tables and chairs well maintained and unbroken?    
Yes 9 90% 375410011001100
NA 1 10% 125000000
Total 10 100% 4100%4100%1100%1100%
Comments    
No tables and chairs 1 10% 1 25% 0 0% 0 0% 0 0%
10. Was the temperature reasonably comfortable?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
11. Were door mats in good condition?    
Yes 9 90% 41004100110000
NA 1 10% 0000001100
Total 10 100% 4100%4100%1100%1100%
Comments    
No door mat 1 10% 0 0% 0 0% 0 0% 1 100%
12. Were lights turned on at dusk or sunset and during bad weather?    
Yes 2 20% 1251250000
NA 8 80% 37537511001100
Total 10 100% 4100%4100%1100%1100%
13. Were trash / Grease containers clean and dumpster Lids closed?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
14. Were you greeted with a smile when you entered the store?    
Yes 8 80% 37537511001100
No 2 20% 1251250000
Total 10 100% 4100%4100%1100%1100%
Comments    
No greetings or did not wish 2 20% 1 25% 1 25% 0 0% 0 0%
15. Did they request customers to quit smoking?    
No 1 10% 125000000
NA 9 90% 375410011001100
Total 10 100% 4100%4100%1100%1100%
16. Did he thank you as you were leaving?    
Yes 9 90% 375410011001100
No 1 10% 125000000
Total 10 100% 4100%4100%1100%1100%
Comments    
No farewell greeting or no thank you when leaving 1 10% 1 25% 0 0% 0 0% 0 0%
17. Was the staff presentable and well groomed?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
18. Was he / she able to communicate to customer?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
19. Was the staff wearing visible nametag?    
Yes 9 90% 375410011001100
No 1 10% 125000000
Total 10 100% 4100%4100%1100%1100%
Comments    
Could not read the name or not clear or not visible or small letters so not visible 2 20% 0 0% 1 25% 1 100% 0 0%
bakyoo 1 10% 0 0% 1 25% 0 0% 0 0%
لا يضع بطاقه 1 10% 1 25% 0 0% 0 0% 0 0%
20. Was staff courteous / friendly?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
21. Were the items and ingredients you ordered available for purchase?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
22. Did the staff scan all the purchased items?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
23. Did the staff place food and nonfood item in a separate carry bags?    
Yes 7 70% 375375001100
NA 3 30% 125125110000
Total 10 100% 4100%4100%1100%1100%
24. Were you charged the correct amount?    
Yes 10 100% 4100410011001100
Total 10 100% 4100%4100%1100%1100%
25. Were you offered a receipt voluntarily?    
Yes 6 60% 12537511001100
No 4 40% 3751250000
Total 10 100% 4100%4100%1100%1100%
Comments    
I had to ask for the reciept 1 10% 1 25% 0 0% 0 0% 0 0%
لم يعرض علي وصل استلام 1 10% 1 25% 0 0% 0 0% 0 0%
26. Were you given the correct change?    
Yes 9 90% 375410011001100
NA 1 10% 125000000
Total 10 100% 4100%4100%1100%1100%