Company: Adnoc
Filter: Company: Adnoc + Service: C-Store + Site Manager Number: 908037
Sample Size: 10
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 4 | 40% | 0 | 0% | 0 | 0% | 2 | 100% | 2 | 50% |
| en | 6 | 60% | 2 | 100% | 2 | 100% | 0 | 0% | 2 | 50% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Company | ||||||||||
| Adnoc | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Shopper ID | ||||||||||
| 12 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 60 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 114 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 167 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 200 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 1027 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 1031 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2024 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2031 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2032 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Serial No | ||||||||||
| 0222 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 0226 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 0236 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 0268 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 0291 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 0294 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 0312 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 0346 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 133 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 382 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Operator Code | ||||||||||
| 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 3404 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 3409 | 2 | 20% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 50% |
| 5051 | 4 | 40% | 0 | 0% | 0 | 0% | 2 | 100% | 2 | 50% |
| basma | 2 | 20% | 0 | 0% | 2 | 100% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Emirate | ||||||||||
| Al Ain | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Site ID | ||||||||||
| 2 | 4 | 40% | 1 | 50% | 1 | 50% | 1 | 50% | 1 | 25% |
| 8 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 74 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 169 | 4 | 40% | 1 | 50% | 1 | 50% | 1 | 50% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Number of Staff | ||||||||||
| 2 | 7 | 70% | 0 | 0% | 2 | 100% | 2 | 100% | 3 | 75% |
| 3 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 6 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 9 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| CSA Name | ||||||||||
| 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% | |
| AUSTIN LOSEZ | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| ERICK | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| JAMSHEEN | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| JAY | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| MOHD HANEEF | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| NO NAME | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| bakyoo | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| cant read | 2 | 20% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 50% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| CSA Number | ||||||||||
| 9 | 90% | 2 | 100% | 2 | 100% | 2 | 100% | 3 | 75% | |
| 12461 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Gender | ||||||||||
| Male | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Height | ||||||||||
| Tall | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Medium | 5 | 50% | 1 | 50% | 0 | 0% | 1 | 50% | 3 | 75% |
| Short | 4 | 40% | 1 | 50% | 2 | 100% | 1 | 50% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Built | ||||||||||
| Thin | 3 | 30% | 0 | 0% | 2 | 100% | 0 | 0% | 1 | 25% |
| Medium | 5 | 50% | 1 | 50% | 0 | 0% | 1 | 50% | 3 | 75% |
| Fat | 2 | 20% | 1 | 50% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Spectacles | ||||||||||
| Yes | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| No | 9 | 90% | 1 | 50% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Beard | ||||||||||
| Yes | 4 | 40% | 1 | 50% | 1 | 50% | 1 | 50% | 1 | 25% |
| No | 6 | 60% | 1 | 50% | 1 | 50% | 1 | 50% | 3 | 75% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Mustache | ||||||||||
| Yes | 3 | 30% | 0 | 0% | 0 | 0% | 1 | 50% | 2 | 50% |
| No | 7 | 70% | 2 | 100% | 2 | 100% | 1 | 50% | 2 | 50% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Ethnic Groups | ||||||||||
| Filipino | 4 | 40% | 0 | 0% | 2 | 100% | 2 | 100% | 0 | 0% |
| Indian | 5 | 50% | 1 | 50% | 0 | 0% | 0 | 0% | 4 | 100% |
| Philipino | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Other Ethnic Groups | ||||||||||
| 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% | |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Date | ||||||||||
| 2011-10-06 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-24 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-04-09 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-04-13 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-06-13 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-07-26 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-09-10 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-11 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-18 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-10-04 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Amount | ||||||||||
| 15.25 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 15.50 | 2 | 20% | 0 | 0% | 0 | 0% | 1 | 50% | 1 | 25% |
| 16.00 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 16.25 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 17.75 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 18.50 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 20.00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 25.00 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 26.00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Number of Vehicles | ||||||||||
| 0 | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| 12 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 14 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Time In | ||||||||||
| 2011-10-06 21:15:00 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-24 21:50:00 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-04-09 13:34:00 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-04-13 13:07:00 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-06-13 17:40:00 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-07-26 10:01:00 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-09-10 08:56:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-11 12:39:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-18 11:34:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-10-04 15:44:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Time Out | ||||||||||
| 2011-10-06 21:25:00 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-24 22:01:00 | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-04-09 13:45:00 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-04-13 13:19:00 | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-06-13 17:47:00 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-07-26 10:10:00 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-09-10 09:05:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-11 12:45:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-09-18 11:40:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 2012-10-04 15:51:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Time of Visit | ||||||||||
| 07:00-10:00 | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 10:01-13:00 | 3 | 30% | 0 | 0% | 0 | 0% | 1 | 50% | 2 | 50% |
| 13:01-17:00 | 3 | 30% | 0 | 0% | 2 | 100% | 0 | 0% | 1 | 25% |
| 17:01-20:00 | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 20:01-24:00 | 2 | 20% | 2 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 1. Were the automatic doors colsed and the door and side glass push / pull bars or | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present) | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 2a. Were doors and windows free of fingerprints ? | ||||||||||
| Yes | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 2b. Were doors and windows free of smudges, spots and streaks ? | ||||||||||
| Yes | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present) | ||||||||||
| Yes | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ? | ||||||||||
| No | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 3a. Were advertising material, Pictures and menu strips on menu board faded ? | ||||||||||
| No | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 3b. Were advertising material, Pictures and menu strips on menu board torn ? | ||||||||||
| No | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 3c. Were advertising material, Pictures and menu strips on menu board smudged ? | ||||||||||
| No | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 4a. Were counters, display cases, self-service areas and dispensers clean ? | ||||||||||
| Yes | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||||||
| Yes | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 8 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 5. Was there any smell of rotten stuff? | ||||||||||
| No | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 6. Were there any flies visible in the store or in the eating area? | ||||||||||
| No | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments) | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 9. Were tables and chairs well maintained and unbroken? | ||||||||||
| Yes | 9 | 90% | 2 | 100% | 2 | 100% | 2 | 100% | 3 | 75% |
| NA | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| No tables and chairs | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 10. Was the temperature reasonably comfortable? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 11. Were door mats in good condition? | ||||||||||
| Yes | 9 | 90% | 2 | 100% | 2 | 100% | 2 | 100% | 3 | 75% |
| NA | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| No door mat | 1 | 10% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 12. Were lights turned on at dusk or sunset and during bad weather? | ||||||||||
| Yes | 2 | 20% | 2 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| NA | 8 | 80% | 0 | 0% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 13. Were trash / Grease containers clean and dumpster Lids closed? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 14. Were you greeted with a smile when you entered the store? | ||||||||||
| Yes | 8 | 80% | 2 | 100% | 2 | 100% | 0 | 0% | 4 | 100% |
| No | 2 | 20% | 0 | 0% | 0 | 0% | 2 | 100% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| No greetings or did not wish | 2 | 20% | 0 | 0% | 0 | 0% | 2 | 100% | 0 | 0% |
| 15. Did they request customers to quit smoking? | ||||||||||
| No | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| NA | 9 | 90% | 1 | 50% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 16. Did he thank you as you were leaving? | ||||||||||
| Yes | 9 | 90% | 2 | 100% | 2 | 100% | 1 | 50% | 4 | 100% |
| No | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| No farewell greeting or no thank you when leaving | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 17. Was the staff presentable and well groomed? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 18. Was he / she able to communicate to customer? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 19. Was the staff wearing visible nametag? | ||||||||||
| Yes | 9 | 90% | 2 | 100% | 1 | 50% | 2 | 100% | 4 | 100% |
| No | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| Could not read the name or not clear or not visible or small letters so not visible | 2 | 20% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 50% |
| bakyoo | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| لا يضع بطاقه | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 20. Was staff courteous / friendly? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 21. Were the items and ingredients you ordered available for purchase? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 22. Did the staff scan all the purchased items? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 23. Did the staff place food and nonfood item in a separate carry bags? | ||||||||||
| Yes | 7 | 70% | 1 | 50% | 2 | 100% | 2 | 100% | 2 | 50% |
| NA | 3 | 30% | 1 | 50% | 0 | 0% | 0 | 0% | 2 | 50% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 24. Were you charged the correct amount? | ||||||||||
| Yes | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| 25. Were you offered a receipt voluntarily? | ||||||||||
| Yes | 6 | 60% | 0 | 0% | 1 | 50% | 1 | 50% | 4 | 100% |
| No | 4 | 40% | 2 | 100% | 1 | 50% | 1 | 50% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |
| Comments | ||||||||||
| I had to ask for the reciept | 1 | 10% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| لم يعرض علي وصل استلام | 1 | 10% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 26. Were you given the correct change? | ||||||||||
| Yes | 9 | 90% | 1 | 50% | 2 | 100% | 2 | 100% | 4 | 100% |
| NA | 1 | 10% | 1 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 10 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | 4 | 100% |