Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site: 761-Emirates Road

Sample Size:  5

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 2 40% 1 50% 0 0% 0 0% 1 100%
en 3 60% 1 50% 1 100% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Company                    
Adnoc 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Shopper ID                    
128 1 20% 1 50% 0 0% 0 0% 0 0%
142 1 20% 1 50% 0 0% 0 0% 0 0%
162 1 20% 0 0% 0 0% 1 100% 0 0%
192 1 20% 0 0% 1 100% 0 0% 0 0%
1047 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Serial No                    
0307 1 20% 0 0% 1 100% 0 0% 0 0%
0313 1 20% 0 0% 0 0% 1 100% 0 0%
0353 1 20% 0 0% 0 0% 0 0% 1 100%
123 1 20% 1 50% 0 0% 0 0% 0 0%
285 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Operator Code                    
3404 2 40% 2 100% 0 0% 0 0% 0 0%
5051 1 20% 0 0% 0 0% 0 0% 1 100%
9001 1 20% 0 0% 0 0% 1 100% 0 0%
basma 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Emirate                    
Sharjah 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Site ID                    
9 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Number of Staff                    
1 2 40% 1 50% 0 0% 0 0% 1 100%
2 1 20% 0 0% 0 0% 1 100% 0 0%
3 1 20% 0 0% 1 100% 0 0% 0 0%
11 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
CSA Name                    
HAMANDO 1 20% 1 50% 0 0% 0 0% 0 0%
HERNANDO ALAYAN 1 20% 0 0% 0 0% 0 0% 1 100%
cant read the name 1 20% 0 0% 1 100% 0 0% 0 0%
mohd 1 20% 0 0% 0 0% 1 100% 0 0%
ryan 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
CSA Number                    
5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Gender                    
Male 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Height                    
Tall 1 20% 0 0% 0 0% 1 100% 0 0%
Medium 4 80% 2 100% 1 100% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Built                    
Medium 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Spectacles                    
No 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Beard                    
Yes 1 20% 1 50% 0 0% 0 0% 0 0%
No 4 80% 1 50% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Mustache                    
No 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Ethnic Groups                    
Filipino 1 20% 0 0% 0 0% 0 0% 1 100%
Indian 2 40% 0 0% 1 100% 1 100% 0 0%
Philipino 2 40% 2 100% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Other Ethnic Groups                    
5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Date                    
2011-10-06 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-18 1 20% 1 50% 0 0% 0 0% 0 0%
2012-03-07 1 20% 0 0% 1 100% 0 0% 0 0%
2012-05-30 1 20% 0 0% 0 0% 1 100% 0 0%
2012-09-04 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Amount                    
16.00 1 20% 0 0% 0 0% 0 0% 1 100%
17.00 1 20% 0 0% 0 0% 1 100% 0 0%
20.00 2 40% 2 100% 0 0% 0 0% 0 0%
25.00 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Number of Vehicles                    
0 3 60% 0 0% 1 100% 1 100% 1 100%
1 1 20% 1 50% 0 0% 0 0% 0 0%
24 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time In                    
2011-10-06 23:50:00 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-18 18:58:00 1 20% 1 50% 0 0% 0 0% 0 0%
2012-03-07 15:01:00 1 20% 0 0% 1 100% 0 0% 0 0%
2012-05-30 19:05:00 1 20% 0 0% 0 0% 1 100% 0 0%
2012-09-04 20:20:00 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time Out                    
2011-10-06 23:57:00 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-18 19:03:00 1 20% 1 50% 0 0% 0 0% 0 0%
2012-03-07 15:12:00 1 20% 0 0% 1 100% 0 0% 0 0%
2012-05-30 19:31:00 1 20% 0 0% 0 0% 1 100% 0 0%
2012-09-04 20:30:00 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time of Visit                    
13:01-17:00 1 20% 0 0% 1 100% 0 0% 0 0%
17:01-20:00 2 40% 1 50% 0 0% 1 100% 0 0%
20:01-24:00 2 40% 1 50% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 4 80% 1 50% 1 100% 1 100% 1 100%
No 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
غير نظيفه 1 20% 1 50% 0 0% 0 0% 0 0%
2a. Were doors and windows free of fingerprints ?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
No 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
قوائم الطعام باهته 1 20% 1 50% 0 0% 0 0% 0 0%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
5. Was there any smell of rotten stuff?                    
No 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
لايوجد روائح فاسده 1 20% 1 50% 0 0% 0 0% 0 0%
6. Were there any flies visible in the store or in the eating area?                    
No 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
لايوجد اي نوع من الحشرات 1 20% 1 50% 0 0% 0 0% 0 0%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
10. Was the temperature reasonably comfortable?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
11. Were door mats in good condition?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 4 80% 2 100% 0 0% 1 100% 1 100%
NA 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 4 80% 2 100% 1 100% 1 100% 0 0%
No 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
No greetings or did not wish 1 20% 0 0% 0 0% 0 0% 1 100%
15. Did they request customers to quit smoking?                    
NA 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
16. Did he thank you as you were leaving?                    
Yes 4 80% 1 50% 1 100% 1 100% 1 100%
No 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
17. Was the staff presentable and well groomed?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
18. Was he / she able to communicate to customer?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
19. Was the staff wearing visible nametag?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
لا استطيع قراءة الاسم 1 20% 0 0% 1 100% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
22. Did the staff scan all the purchased items?                    
Yes 4 80% 1 50% 1 100% 1 100% 1 100%
No 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
لم يقوموا بفحصها 1 20% 1 50% 0 0% 0 0% 0 0%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 2 40% 0 0% 0 0% 1 100% 1 100%
NA 3 60% 2 100% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
24. Were you charged the correct amount?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
25. Were you offered a receipt voluntarily?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
No 2 40% 2 100% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
لم يعرض لي 1 20% 1 50% 0 0% 0 0% 0 0%
26. Were you given the correct change?                    
Yes 4 80% 2 100% 1 100% 0 0% 1 100%
NA 1 20% 0 0% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
OVER ALL COMMENTS                    
البطاقه التعريفيه للموزف باهته وغير واضحه والرقم غير واضح تكاثف المياه على الثلاجات والابواب كان بسبب رطوبه الجو 1 20% 1 50% 0 0% 0 0% 0 0%