Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site: 883-Al Qasbaa'

Sample Size:  6

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
en 5 83.33% 2 66.67% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Company                    
Adnoc 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Shopper ID                    
60 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
123 1 16.67% 0 0% 0 0% 1 100% 0 0%
126 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
143 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
159 1 16.67% 0 0% 0 0% 0 0% 1 100%
2013 1 16.67% 0 0% 1 100% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Serial No                    
0418 1 16.67% 0 0% 1 100% 0 0% 0 0%
0434 1 16.67% 0 0% 0 0% 1 100% 0 0%
0461 1 16.67% 0 0% 0 0% 0 0% 1 100%
131 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
302 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
445 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Operator Code                    
1 16.67% 1 33.33% 0 0% 0 0% 0 0%
15 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
3404 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
3409 1 16.67% 0 0% 0 0% 0 0% 1 100%
9001 1 16.67% 0 0% 0 0% 1 100% 0 0%
basma 1 16.67% 0 0% 1 100% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Emirate                    
Sharjah 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Site ID                    
93 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Number of Staff                    
1 2 33.33% 0 0% 0 0% 1 100% 1 100%
2 3 50% 2 66.67% 1 100% 0 0% 0 0%
9 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
CSA Name                    
HAZI 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
cant read it 1 16.67% 0 0% 0 0% 0 0% 1 100%
hazi mastan 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
jolyos 1 16.67% 0 0% 1 100% 0 0% 0 0%
nerag 1 16.67% 0 0% 0 0% 1 100% 0 0%
لا استطيع قراءه الاسم 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
CSA Number                    
4 66.67% 3 100% 1 100% 0 0% 0 0%
11119 1 16.67% 0 0% 0 0% 1 100% 0 0%
13017 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Gender                    
Male 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Height                    
Tall 2 33.33% 1 33.33% 0 0% 0 0% 1 100%
Medium 3 50% 2 66.67% 0 0% 1 100% 0 0%
Short 1 16.67% 0 0% 1 100% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Built                    
Thin 3 50% 1 33.33% 1 100% 0 0% 1 100%
Medium 3 50% 2 66.67% 0 0% 1 100% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Spectacles                    
No 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Beard                    
Yes 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
No 5 83.33% 2 66.67% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Mustache                    
No 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Ethnic Groups                    
Filipino 2 33.33% 0 0% 1 100% 1 100% 0 0%
Indian 4 66.67% 3 100% 0 0% 0 0% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Other Ethnic Groups                    
6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Date                    
2011-10-10 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2011-10-26 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2011-11-05 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2012-01-23 1 16.67% 0 0% 1 100% 0 0% 0 0%
2012-06-10 1 16.67% 0 0% 0 0% 1 100% 0 0%
2012-09-07 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Amount                    
6.75 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
14.75 1 16.67% 0 0% 0 0% 0 0% 1 100%
16.00 1 16.67% 0 0% 1 100% 0 0% 0 0%
16.50 1 16.67% 0 0% 0 0% 1 100% 0 0%
20.00 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
21.50 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Number of Vehicles                    
0 3 50% 0 0% 1 100% 1 100% 1 100%
1 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
11 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
12 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Time In                    
2011-10-10 05:56:00 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2011-10-26 23:17:00 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2011-11-05 18:20:00 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2012-01-23 12:30:00 1 16.67% 0 0% 1 100% 0 0% 0 0%
2012-06-10 20:09:00 1 16.67% 0 0% 0 0% 1 100% 0 0%
2012-09-07 20:41:00 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Time Out                    
2011-10-10 06:00:00 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2011-10-26 23:29:00 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2011-11-05 18:27:00 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2012-01-23 12:41:00 1 16.67% 0 0% 1 100% 0 0% 0 0%
2012-06-10 20:19:00 1 16.67% 0 0% 0 0% 1 100% 0 0%
2012-09-07 20:49:00 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Time of Visit                    
07:00-10:00 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
10:01-13:00 1 16.67% 0 0% 1 100% 0 0% 0 0%
17:01-20:00 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
20:01-24:00 3 50% 1 33.33% 0 0% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
2a. Were doors and windows free of fingerprints ?                    
Yes 3 50% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 3 50% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 3 50% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
No 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 3 50% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 3 50% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 3 50% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 3 50% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 3 50% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
5. Was there any smell of rotten stuff?                    
No 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Comments                    
لا يوجد روائح فاسده 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
6. Were there any flies visible in the store or in the eating area?                    
No 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Comments                    
لا يوجد اي نوع من الحشرات 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
10. Was the temperature reasonably comfortable?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
11. Were door mats in good condition?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 4 66.67% 2 66.67% 0 0% 1 100% 1 100%
NA 2 33.33% 1 33.33% 1 100% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 4 66.67% 2 66.67% 1 100% 0 0% 1 100%
No 2 33.33% 1 33.33% 0 0% 1 100% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Comments                    
No greetings or did not wish 1 16.67% 0 0% 0 0% 1 100% 0 0%
15. Did they request customers to quit smoking?                    
Yes 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
NA 5 83.33% 2 66.67% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
16. Did he thank you as you were leaving?                    
Yes 5 83.33% 2 66.67% 1 100% 1 100% 1 100%
No 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
17. Was the staff presentable and well groomed?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
18. Was he / she able to communicate to customer?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
19. Was the staff wearing visible nametag?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 16.67% 0 0% 0 0% 0 0% 1 100%
جوليوس 1 16.67% 0 0% 1 100% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 5 83.33% 2 66.67% 1 100% 1 100% 1 100%
No 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Comments                    
i asked for ice tea liption it wasn't there 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
22. Did the staff scan all the purchased items?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 4 66.67% 2 66.67% 1 100% 1 100% 0 0%
NA 2 33.33% 1 33.33% 0 0% 0 0% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
24. Were you charged the correct amount?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
25. Were you offered a receipt voluntarily?                    
Yes 4 66.67% 2 66.67% 0 0% 1 100% 1 100%
No 2 33.33% 1 33.33% 1 100% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Comments                    
لم يعرض علي فاتوره اختياريا 1 16.67% 0 0% 1 100% 0 0% 0 0%
26. Were you given the correct change?                    
Yes 5 83.33% 2 66.67% 1 100% 1 100% 1 100%
NA 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%