Company: Adnoc
Filter: Company: Adnoc + Service: C-Store + Site: 892 - CAR CARE CENTRE
Sample Size: 4
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 2 | 50% | 1 | 100% | 0 | 0% | 0 | 0% | 1 | 100% |
| en | 2 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 0 | 0% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Company | ||||||||||
| Adnoc | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Shopper ID | ||||||||||
| 129 | 1 | 25% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 130 | 1 | 25% | 1 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| 1045 | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| 2036 | 1 | 25% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Serial No | ||||||||||
| 0072 | 1 | 25% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 0076 | 1 | 25% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 0078 | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| 750 | 1 | 25% | 1 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Operator Code | ||||||||||
| 5051 | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| 9001 | 1 | 25% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| basma | 1 | 25% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| ساره | 1 | 25% | 1 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Emirate | ||||||||||
| Abu Dhabi | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Site ID | ||||||||||
| 102 | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Number of Staff | ||||||||||
| 2 | 3 | 75% | 1 | 100% | 0 | 0% | 1 | 100% | 1 | 100% |
| 3 | 1 | 25% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| CSA Name | ||||||||||
| RONY | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| cant read the name | 2 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 0 | 0% |
| مانيلا | 1 | 25% | 1 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| CSA Number | ||||||||||
| 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Gender | ||||||||||
| Male | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Height | ||||||||||
| Tall | 2 | 50% | 0 | 0% | 0 | 0% | 1 | 100% | 1 | 100% |
| Short | 2 | 50% | 1 | 100% | 1 | 100% | 0 | 0% | 0 | 0% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Built | ||||||||||
| Thin | 1 | 25% | 1 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| Medium | 3 | 75% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Spectacles | ||||||||||
| No | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Beard | ||||||||||
| Yes | 2 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 0 | 0% |
| No | 2 | 50% | 1 | 100% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Mustache | ||||||||||
| Yes | 2 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 0 | 0% |
| No | 2 | 50% | 1 | 100% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Ethnic Groups | ||||||||||
| Filipino | 3 | 75% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Philipino | 1 | 25% | 1 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Other Ethnic Groups | ||||||||||
| 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Date | ||||||||||
| 2011-12-29 | 1 | 25% | 1 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-25 | 1 | 25% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 2012-07-03 | 1 | 25% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 2012-09-10 | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Amount | ||||||||||
| 15.00 | 1 | 25% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 15.25 | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| 17.00 | 1 | 25% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 20.00 | 1 | 25% | 1 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Number of Vehicles | ||||||||||
| 0 | 3 | 75% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| 3 | 1 | 25% | 1 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Time In | ||||||||||
| 2011-12-29 16:26:00 | 1 | 25% | 1 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-25 20:34:00 | 1 | 25% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 2012-07-03 20:06:00 | 1 | 25% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 2012-09-10 17:01:00 | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Time Out | ||||||||||
| 2011-12-29 16:34:00 | 1 | 25% | 1 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-25 20:46:00 | 1 | 25% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 2012-07-03 20:15:00 | 1 | 25% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 2012-09-10 17:12:00 | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Time of Visit | ||||||||||
| 13:01-17:00 | 1 | 25% | 1 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| 17:01-20:00 | 2 | 50% | 0 | 0% | 0 | 0% | 1 | 100% | 1 | 100% |
| 20:01-24:00 | 1 | 25% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 1. Were the automatic doors colsed and the door and side glass push / pull bars or | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present) | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 2a. Were doors and windows free of fingerprints ? | ||||||||||
| Yes | 3 | 75% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 2b. Were doors and windows free of smudges, spots and streaks ? | ||||||||||
| Yes | 3 | 75% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present) | ||||||||||
| Yes | 3 | 75% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ? | ||||||||||
| No | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 3a. Were advertising material, Pictures and menu strips on menu board faded ? | ||||||||||
| No | 3 | 75% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 3b. Were advertising material, Pictures and menu strips on menu board torn ? | ||||||||||
| No | 3 | 75% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 3c. Were advertising material, Pictures and menu strips on menu board smudged ? | ||||||||||
| No | 3 | 75% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 4a. Were counters, display cases, self-service areas and dispensers clean ? | ||||||||||
| Yes | 3 | 75% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||||||
| Yes | 3 | 75% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 5. Was there any smell of rotten stuff? | ||||||||||
| Yes | 1 | 25% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| No | 3 | 75% | 1 | 100% | 1 | 100% | 0 | 0% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 6. Were there any flies visible in the store or in the eating area? | ||||||||||
| Yes | 1 | 25% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| No | 3 | 75% | 1 | 100% | 1 | 100% | 0 | 0% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments) | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period? | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 9. Were tables and chairs well maintained and unbroken? | ||||||||||
| Yes | 3 | 75% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| NA | 1 | 25% | 1 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 10. Was the temperature reasonably comfortable? | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 11. Were door mats in good condition? | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 12. Were lights turned on at dusk or sunset and during bad weather? | ||||||||||
| Yes | 2 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 0 | 0% |
| NA | 2 | 50% | 1 | 100% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 13. Were trash / Grease containers clean and dumpster Lids closed? | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 14. Were you greeted with a smile when you entered the store? | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 15. Did they request customers to quit smoking? | ||||||||||
| NA | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 16. Did he thank you as you were leaving? | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 17. Was the staff presentable and well groomed? | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 18. Was he / she able to communicate to customer? | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 19. Was the staff wearing visible nametag? | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| Could not read the name or not clear or not visible or small letters so not visible | 1 | 25% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| لا استطيع قراءة الاسم | 1 | 25% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| مانيلا | 1 | 25% | 1 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| 20. Was staff courteous / friendly? | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 21. Were the items and ingredients you ordered available for purchase? | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 22. Did the staff scan all the purchased items? | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 23. Did the staff place food and nonfood item in a separate carry bags? | ||||||||||
| Yes | 3 | 75% | 1 | 100% | 1 | 100% | 0 | 0% | 1 | 100% |
| NA | 1 | 25% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 24. Were you charged the correct amount? | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 25. Were you offered a receipt voluntarily? | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 26. Were you given the correct change? | ||||||||||
| Yes | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 4 | 100% | 1 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |