Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site: 896-Al Bawaba-1 RAK

Sample Size:  7

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 1 14.29% 1 25% 0 0% 0 0% 0 0%
en 6 85.71% 3 75% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Company                    
Adnoc 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Shopper ID                    
1 1 14.29% 0 0% 1 100% 0 0% 0 0%
10 1 14.29% 1 25% 0 0% 0 0% 0 0%
154 2 28.57% 2 50% 0 0% 0 0% 0 0%
161 1 14.29% 0 0% 0 0% 0 0% 1 100%
185 1 14.29% 1 25% 0 0% 0 0% 0 0%
2031 1 14.29% 0 0% 0 0% 1 100% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Serial No                    
0443 1 14.29% 0 0% 1 100% 0 0% 0 0%
0463 1 14.29% 0 0% 0 0% 1 100% 0 0%
0486 1 14.29% 0 0% 0 0% 0 0% 1 100%
237 1 14.29% 1 25% 0 0% 0 0% 0 0%
319 1 14.29% 1 25% 0 0% 0 0% 0 0%
339 1 14.29% 1 25% 0 0% 0 0% 0 0%
340 1 14.29% 1 25% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Operator Code                    
4 57.14% 4 100% 0 0% 0 0% 0 0%
3409 1 14.29% 0 0% 0 0% 0 0% 1 100%
9001 1 14.29% 0 0% 0 0% 1 100% 0 0%
basma 1 14.29% 0 0% 1 100% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Emirate                    
Ras Al Khaimah 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Site ID                    
106 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Number of Staff                    
1 2 28.57% 0 0% 0 0% 1 100% 1 100%
2 2 28.57% 2 50% 0 0% 0 0% 0 0%
3 2 28.57% 2 50% 0 0% 0 0% 0 0%
4 1 14.29% 0 0% 1 100% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
CSA Name                    
JAHFAR 1 14.29% 1 25% 0 0% 0 0% 0 0%
Jahfar 1 14.29% 1 25% 0 0% 0 0% 0 0%
cant read the name 2 28.57% 0 0% 0 0% 1 100% 1 100%
krestover 1 14.29% 0 0% 1 100% 0 0% 0 0%
x 1 14.29% 1 25% 0 0% 0 0% 0 0%
لا استطيع قراءه الاسم 1 14.29% 1 25% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
CSA Number                    
4 57.14% 2 50% 1 100% 1 100% 0 0%
7727 2 28.57% 2 50% 0 0% 0 0% 0 0%
8143 1 14.29% 0 0% 0 0% 0 0% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Gender                    
Male 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Height                    
Medium 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Built                    
Medium 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Spectacles                    
No 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Beard                    
Yes 1 14.29% 0 0% 0 0% 0 0% 1 100%
No 6 85.71% 4 100% 1 100% 1 100% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Mustache                    
Yes 1 14.29% 0 0% 0 0% 0 0% 1 100%
No 6 85.71% 4 100% 1 100% 1 100% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Ethnic Groups                    
Filipino 1 14.29% 0 0% 1 100% 0 0% 0 0%
Indian 6 85.71% 4 100% 0 0% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Other Ethnic Groups                    
7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Date                    
2011-10-07 1 14.29% 1 25% 0 0% 0 0% 0 0%
2011-10-26 2 28.57% 2 50% 0 0% 0 0% 0 0%
2011-10-28 1 14.29% 1 25% 0 0% 0 0% 0 0%
2012-02-28 1 14.29% 0 0% 1 100% 0 0% 0 0%
2012-06-07 1 14.29% 0 0% 0 0% 1 100% 0 0%
2012-08-16 1 14.29% 0 0% 0 0% 0 0% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Amount                    
1.00 1 14.29% 1 25% 0 0% 0 0% 0 0%
4.25 1 14.29% 1 25% 0 0% 0 0% 0 0%
19.25 1 14.29% 0 0% 1 100% 0 0% 0 0%
20.00 4 57.14% 2 50% 0 0% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Number of Vehicles                    
0 3 42.86% 0 0% 1 100% 1 100% 1 100%
3 3 42.86% 3 75% 0 0% 0 0% 0 0%
6 1 14.29% 1 25% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Time In                    
2011-10-07 16:35:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
2011-10-26 11:40:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
2011-10-26 12:50:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
2011-10-28 15:10:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
2012-02-28 13:22:00 1 14.29% 0 0% 1 100% 0 0% 0 0%
2012-06-07 17:55:00 1 14.29% 0 0% 0 0% 1 100% 0 0%
2012-08-16 08:50:00 1 14.29% 0 0% 0 0% 0 0% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Time Out                    
2011-10-07 16:45:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
2011-10-26 11:45:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
2011-10-26 12:58:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
2011-10-28 15:19:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
2012-02-28 13:33:00 1 14.29% 0 0% 1 100% 0 0% 0 0%
2012-06-07 18:03:00 1 14.29% 0 0% 0 0% 1 100% 0 0%
2012-08-16 08:56:00 1 14.29% 0 0% 0 0% 0 0% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Time of Visit                    
07:00-10:00 1 14.29% 0 0% 0 0% 0 0% 1 100%
10:01-13:00 2 28.57% 2 50% 0 0% 0 0% 0 0%
13:01-17:00 3 42.86% 2 50% 1 100% 0 0% 0 0%
17:01-20:00 1 14.29% 0 0% 0 0% 1 100% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
2a. Were doors and windows free of fingerprints ?                    
Yes 3 42.86% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 3 42.86% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 3 42.86% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
No 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Comments                    
غير قديمه 1 14.29% 1 25% 0 0% 0 0% 0 0%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 3 42.86% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 3 42.86% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 3 42.86% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 3 42.86% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 3 42.86% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
5. Was there any smell of rotten stuff?                    
No 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Comments                    
لايوجد روائح فاسده 1 14.29% 1 25% 0 0% 0 0% 0 0%
6. Were there any flies visible in the store or in the eating area?                    
No 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Comments                    
لايوجد اي نوع من الحشرات 1 14.29% 1 25% 0 0% 0 0% 0 0%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 5 71.43% 2 50% 1 100% 1 100% 1 100%
NA 2 28.57% 2 50% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
10. Was the temperature reasonably comfortable?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
11. Were door mats in good condition?                    
Yes 6 85.71% 3 75% 1 100% 1 100% 1 100%
No 1 14.29% 1 25% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Comments                    
غير جيده 1 14.29% 1 25% 0 0% 0 0% 0 0%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 2 28.57% 1 25% 0 0% 1 100% 0 0%
NA 5 71.43% 3 75% 1 100% 0 0% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 5 71.43% 2 50% 1 100% 1 100% 1 100%
No 2 28.57% 2 50% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Comments                    
لم يتم الترحيب بي 1 14.29% 1 25% 0 0% 0 0% 0 0%
15. Did they request customers to quit smoking?                    
NA 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
16. Did he thank you as you were leaving?                    
Yes 6 85.71% 3 75% 1 100% 1 100% 1 100%
No 1 14.29% 1 25% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
17. Was the staff presentable and well groomed?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
18. Was he / she able to communicate to customer?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
19. Was the staff wearing visible nametag?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 2 28.57% 0 0% 0 0% 1 100% 1 100%
كريستوفر 1 14.29% 0 0% 1 100% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 6 85.71% 3 75% 1 100% 1 100% 1 100%
No 1 14.29% 1 25% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Comments                    
غير لطفاء 1 14.29% 1 25% 0 0% 0 0% 0 0%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 6 85.71% 3 75% 1 100% 1 100% 1 100%
NA 1 14.29% 1 25% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
22. Did the staff scan all the purchased items?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 4 57.14% 2 50% 1 100% 1 100% 0 0%
NA 3 42.86% 2 50% 0 0% 0 0% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
24. Were you charged the correct amount?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
25. Were you offered a receipt voluntarily?                    
Yes 4 57.14% 2 50% 1 100% 0 0% 1 100%
No 3 42.86% 2 50% 0 0% 1 100% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Comments                    
I had to ask for the reciept 1 14.29% 0 0% 0 0% 1 100% 0 0%
لم يعرض علي استلام 1 14.29% 1 25% 0 0% 0 0% 0 0%
26. Were you given the correct change?                    
Yes 4 57.14% 3 75% 1 100% 0 0% 0 0%
NA 3 42.86% 1 25% 0 0% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
OVER ALL COMMENTS                    
طلبت من الموظف الابتسام لان وجهه خالي من التعابير وبعدها قام بالتواصل معي بشكل جيد 1 14.29% 1 25% 0 0% 0 0% 0 0%