Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site: 926 - AL YASAT

Sample Size:  8

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 2 25% 1 25% 0 0% 1 50% 0 0%
en 6 75% 3 75% 1 100% 1 50% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Company                    
Adnoc 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Shopper ID                    
126 1 12.5% 0 0% 1 100% 0 0% 0 0%
134 1 12.5% 1 25% 0 0% 0 0% 0 0%
155 1 12.5% 1 25% 0 0% 0 0% 0 0%
160 1 12.5% 0 0% 0 0% 0 0% 1 100%
165 2 25% 2 50% 0 0% 0 0% 0 0%
1060 1 12.5% 0 0% 0 0% 1 50% 0 0%
2014 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Serial No                    
0127 1 12.5% 0 0% 1 100% 0 0% 0 0%
0128 1 12.5% 0 0% 0 0% 1 50% 0 0%
0129 1 12.5% 0 0% 0 0% 1 50% 0 0%
0131 1 12.5% 0 0% 0 0% 0 0% 1 100%
151 1 12.5% 1 25% 0 0% 0 0% 0 0%
184 1 12.5% 1 25% 0 0% 0 0% 0 0%
346 1 12.5% 1 25% 0 0% 0 0% 0 0%
454 1 12.5% 1 25% 0 0% 0 0% 0 0%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Operator Code                    
2 25% 2 50% 0 0% 0 0% 0 0%
3404 2 25% 2 50% 0 0% 0 0% 0 0%
3409 1 12.5% 0 0% 0 0% 0 0% 1 100%
5051 1 12.5% 0 0% 0 0% 1 50% 0 0%
9001 1 12.5% 0 0% 0 0% 1 50% 0 0%
basma 1 12.5% 0 0% 1 100% 0 0% 0 0%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Emirate                    
Abu Dhabi 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Site ID                    
121 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Number of Staff                    
2 3 37.5% 2 50% 0 0% 1 50% 0 0%
3 3 37.5% 0 0% 1 100% 1 50% 1 100%
6 1 12.5% 1 25% 0 0% 0 0% 0 0%
8 1 12.5% 1 25% 0 0% 0 0% 0 0%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
CSA Name                    
3 37.5% 2 50% 0 0% 1 50% 0 0%
ALJAFRI 1 12.5% 1 25% 0 0% 0 0% 0 0%
cant read 1 12.5% 0 0% 0 0% 0 0% 1 100%
cant read the name 2 25% 0 0% 1 100% 1 50% 0 0%
جيفري 1 12.5% 1 25% 0 0% 0 0% 0 0%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
CSA Number                    
7 87.5% 4 100% 1 100% 1 50% 1 100%
12643 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Gender                    
Male 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Height                    
Tall 2 25% 1 25% 1 100% 0 0% 0 0%
Medium 3 37.5% 2 50% 0 0% 1 50% 0 0%
Short 3 37.5% 1 25% 0 0% 1 50% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Built                    
Thin 1 12.5% 0 0% 0 0% 0 0% 1 100%
Medium 6 75% 3 75% 1 100% 2 100% 0 0%
Fat 1 12.5% 1 25% 0 0% 0 0% 0 0%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Spectacles                    
No 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Beard                    
No 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Mustache                    
No 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Ethnic Groups                    
Filipino 4 50% 0 0% 1 100% 2 100% 1 100%
Others 1 12.5% 1 25% 0 0% 0 0% 0 0%
Philipino 3 37.5% 3 75% 0 0% 0 0% 0 0%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Other Ethnic Groups                    
7 87.5% 3 75% 1 100% 2 100% 1 100%
shrilankan 1 12.5% 1 25% 0 0% 0 0% 0 0%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Date                    
2011-09-29 1 12.5% 1 25% 0 0% 0 0% 0 0%
2011-10-08 1 12.5% 1 25% 0 0% 0 0% 0 0%
2011-10-09 1 12.5% 1 25% 0 0% 0 0% 0 0%
2011-11-17 1 12.5% 1 25% 0 0% 0 0% 0 0%
2012-03-21 1 12.5% 0 0% 1 100% 0 0% 0 0%
2012-06-26 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-07-01 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-19 1 12.5% 0 0% 0 0% 0 0% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Amount                    
13.75 1 12.5% 0 0% 0 0% 0 0% 1 100%
14.50 1 12.5% 0 0% 1 100% 0 0% 0 0%
15.50 1 12.5% 0 0% 0 0% 1 50% 0 0%
17.00 1 12.5% 1 25% 0 0% 0 0% 0 0%
19.50 1 12.5% 0 0% 0 0% 1 50% 0 0%
20.00 2 25% 2 50% 0 0% 0 0% 0 0%
22.75 1 12.5% 1 25% 0 0% 0 0% 0 0%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Number of Vehicles                    
0 4 50% 0 0% 1 100% 2 100% 1 100%
5 1 12.5% 1 25% 0 0% 0 0% 0 0%
15 1 12.5% 1 25% 0 0% 0 0% 0 0%
16 1 12.5% 1 25% 0 0% 0 0% 0 0%
18 1 12.5% 1 25% 0 0% 0 0% 0 0%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Time In                    
2011-09-29 19:48:00 1 12.5% 1 25% 0 0% 0 0% 0 0%
2011-10-08 22:02:00 1 12.5% 1 25% 0 0% 0 0% 0 0%
2011-10-09 20:05:00 1 12.5% 1 25% 0 0% 0 0% 0 0%
2011-11-17 12:40:00 1 12.5% 1 25% 0 0% 0 0% 0 0%
2012-03-21 20:31:00 1 12.5% 0 0% 1 100% 0 0% 0 0%
2012-06-26 07:22:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-07-01 10:45:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-19 20:29:00 1 12.5% 0 0% 0 0% 0 0% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Time Out                    
2011-09-29 20:01:00 1 12.5% 1 25% 0 0% 0 0% 0 0%
2011-10-08 22:11:00 1 12.5% 1 25% 0 0% 0 0% 0 0%
2011-10-09 20:25:00 1 12.5% 1 25% 0 0% 0 0% 0 0%
2011-11-17 12:52:00 1 12.5% 1 25% 0 0% 0 0% 0 0%
2012-03-21 20:40:00 1 12.5% 0 0% 1 100% 0 0% 0 0%
2012-06-26 07:27:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-07-01 10:55:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-19 20:40:00 1 12.5% 0 0% 0 0% 0 0% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Time of Visit                    
07:00-10:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
10:01-13:00 2 25% 1 25% 0 0% 1 50% 0 0%
17:01-20:00 1 12.5% 1 25% 0 0% 0 0% 0 0%
20:01-24:00 4 50% 2 50% 1 100% 0 0% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
2a. Were doors and windows free of fingerprints ?                    
Yes 4 50% 0 0% 1 100% 2 100% 1 100%
Total 4 100% 0 100% 1 100% 2 100% 1 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 4 50% 0 0% 1 100% 2 100% 1 100%
Total 4 100% 0 100% 1 100% 2 100% 1 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 4 50% 0 0% 1 100% 2 100% 1 100%
Total 4 100% 0 100% 1 100% 2 100% 1 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
Yes 1 12.5% 1 25% 0 0% 0 0% 0 0%
No 7 87.5% 3 75% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Comments                    
قوائم الطعام يوجد عليها بعض اللطخ 1 12.5% 1 25% 0 0% 0 0% 0 0%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 4 50% 0 0% 1 100% 2 100% 1 100%
Total 4 100% 0 100% 1 100% 2 100% 1 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 4 50% 0 0% 1 100% 2 100% 1 100%
Total 4 100% 0 100% 1 100% 2 100% 1 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 4 50% 0 0% 1 100% 2 100% 1 100%
Total 4 100% 0 100% 1 100% 2 100% 1 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 4 50% 0 0% 1 100% 2 100% 1 100%
Total 4 100% 0 100% 1 100% 2 100% 1 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 4 50% 0 0% 1 100% 2 100% 1 100%
Total 4 100% 0 100% 1 100% 2 100% 1 100%
5. Was there any smell of rotten stuff?                    
No 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
6. Were there any flies visible in the store or in the eating area?                    
No 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 7 87.5% 3 75% 1 100% 2 100% 1 100%
NA 1 12.5% 1 25% 0 0% 0 0% 0 0%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
10. Was the temperature reasonably comfortable?                    
Yes 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
11. Were door mats in good condition?                    
Yes 7 87.5% 3 75% 1 100% 2 100% 1 100%
No 1 12.5% 1 25% 0 0% 0 0% 0 0%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Comments                    
door mats was not there 1 12.5% 1 25% 0 0% 0 0% 0 0%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 4 50% 2 50% 1 100% 0 0% 1 100%
NA 4 50% 2 50% 0 0% 2 100% 0 0%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
15. Did they request customers to quit smoking?                    
NA 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
16. Did he thank you as you were leaving?                    
Yes 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
17. Was the staff presentable and well groomed?                    
Yes 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
18. Was he / she able to communicate to customer?                    
Yes 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
19. Was the staff wearing visible nametag?                    
Yes 6 75% 2 50% 1 100% 2 100% 1 100%
No 2 25% 2 50% 0 0% 0 0% 0 0%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 2 25% 0 0% 0 0% 1 50% 1 100%
he wore nametag but it was not visible. (very samll letter) 1 12.5% 1 25% 0 0% 0 0% 0 0%
لا استطيع قراءة الاسم 1 12.5% 0 0% 1 100% 0 0% 0 0%
لايرتدي بطاقة 1 12.5% 1 25% 0 0% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
22. Did the staff scan all the purchased items?                    
Yes 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
24. Were you charged the correct amount?                    
Yes 8 100% 4 100% 1 100% 2 100% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
25. Were you offered a receipt voluntarily?                    
Yes 3 37.5% 2 50% 0 0% 1 50% 0 0%
No 5 62.5% 2 50% 1 100% 1 50% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%
Comments                    
I had to ask for the reciept 2 25% 0 0% 0 0% 1 50% 1 100%
لم يعرض علي وصل استلام 1 12.5% 0 0% 1 100% 0 0% 0 0%
26. Were you given the correct change?                    
Yes 7 87.5% 4 100% 1 100% 2 100% 0 0%
NA 1 12.5% 0 0% 0 0% 0 0% 1 100%
Total 8 100% 4 100% 1 100% 2 100% 1 100%