Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site: 938-Al Muwaiji-Jabal R/A

Sample Size:  6

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 1 16.67% 0 0% 0 0% 1 100% 0 0%
en 5 83.33% 3 100% 1 100% 0 0% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Company                    
Adnoc 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Shopper ID                    
11 2 33.33% 1 33.33% 0 0% 1 100% 0 0%
12 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
167 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2010 1 16.67% 0 0% 1 100% 0 0% 0 0%
2031 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Serial No                    
0262 1 16.67% 0 0% 1 100% 0 0% 0 0%
0265 1 16.67% 0 0% 0 0% 1 100% 0 0%
0282 1 16.67% 0 0% 0 0% 0 0% 1 100%
174 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
7 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
84 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Operator Code                    
1 16.67% 1 33.33% 0 0% 0 0% 0 0%
172 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
3404 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
3409 1 16.67% 0 0% 0 0% 0 0% 1 100%
5051 1 16.67% 0 0% 0 0% 1 100% 0 0%
basma 1 16.67% 0 0% 1 100% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Emirate                    
Al Ain 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Site ID                    
132 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Number of Staff                    
1 1 16.67% 0 0% 0 0% 0 0% 1 100%
2 2 33.33% 1 33.33% 0 0% 1 100% 0 0%
3 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
4 1 16.67% 0 0% 1 100% 0 0% 0 0%
9 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
CSA Name                    
FERNANDO 1 16.67% 0 0% 0 0% 1 100% 0 0%
Jenel Abu Baqer 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
NEEJI 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
Shaikh Mohsin Mohammed 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
cant read 1 16.67% 0 0% 0 0% 0 0% 1 100%
mohd 1 16.67% 0 0% 1 100% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
CSA Number                    
4 66.67% 1 33.33% 1 100% 1 100% 1 100%
None 2 33.33% 2 66.67% 0 0% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Gender                    
Male 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Height                    
Medium 4 66.67% 2 66.67% 1 100% 0 0% 1 100%
Short 2 33.33% 1 33.33% 0 0% 1 100% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Built                    
Medium 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Spectacles                    
Yes 1 16.67% 0 0% 1 100% 0 0% 0 0%
No 5 83.33% 3 100% 0 0% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Beard                    
No 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Mustache                    
Yes 2 33.33% 1 33.33% 1 100% 0 0% 0 0%
No 4 66.67% 2 66.67% 0 0% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Ethnic Groups                    
Filipino 2 33.33% 0 0% 0 0% 1 100% 1 100%
Indian 2 33.33% 1 33.33% 1 100% 0 0% 0 0%
Philipino 2 33.33% 2 66.67% 0 0% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Other Ethnic Groups                    
5 83.33% 2 66.67% 1 100% 1 100% 1 100%
Filipino 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Date                    
2011-09-19 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2011-09-22 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2011-10-14 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2012-03-15 1 16.67% 0 0% 1 100% 0 0% 0 0%
2012-06-09 1 16.67% 0 0% 0 0% 1 100% 0 0%
2012-09-16 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Amount                    
12.50 1 16.67% 0 0% 0 0% 1 100% 0 0%
15.00 1 16.67% 0 0% 1 100% 0 0% 0 0%
15.50 1 16.67% 0 0% 0 0% 0 0% 1 100%
17.25 2 33.33% 2 66.67% 0 0% 0 0% 0 0%
18.75 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Number of Vehicles                    
0 3 50% 0 0% 1 100% 1 100% 1 100%
2 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
3 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
12 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Time In                    
2011-09-19 11:20:00 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2011-09-22 19:12:00 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2011-10-14 20:07:00 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2012-03-15 09:57:00 1 16.67% 0 0% 1 100% 0 0% 0 0%
2012-06-09 12:40:00 1 16.67% 0 0% 0 0% 1 100% 0 0%
2012-09-16 20:18:00 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Time Out                    
2011-09-19 11:31:00 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2011-09-22 19:21:00 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2011-10-14 20:15:00 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
2012-03-15 10:10:00 1 16.67% 0 0% 1 100% 0 0% 0 0%
2012-06-09 12:46:00 1 16.67% 0 0% 0 0% 1 100% 0 0%
2012-09-16 20:24:00 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Time of Visit                    
10:01-13:00 3 50% 1 33.33% 1 100% 1 100% 0 0%
17:01-20:00 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
20:01-24:00 2 33.33% 1 33.33% 0 0% 0 0% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
2a. Were doors and windows free of fingerprints ?                    
Yes 3 50% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 3 50% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 3 50% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
Yes 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
No 5 83.33% 2 66.67% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Comments                    
المواد الاعلانيه الصور غير واضحه 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 3 50% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 3 50% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 3 50% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 3 50% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 3 50% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
5. Was there any smell of rotten stuff?                    
No 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
6. Were there any flies visible in the store or in the eating area?                    
No 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 3 50% 1 33.33% 1 100% 0 0% 1 100%
NA 3 50% 2 66.67% 0 0% 1 100% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Comments                    
No tables and chairs 1 16.67% 0 0% 0 0% 1 100% 0 0%
There was no sitting area. 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
There were no table & chairs. 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
10. Was the temperature reasonably comfortable?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
11. Were door mats in good condition?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 1 16.67% 0 0% 0 0% 0 0% 1 100%
NA 5 83.33% 3 100% 1 100% 1 100% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 3 50% 1 33.33% 1 100% 0 0% 1 100%
No 3 50% 2 66.67% 0 0% 1 100% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Comments                    
I was not greeted by staff. 2 33.33% 2 66.67% 0 0% 0 0% 0 0%
No greetings or did not wish 1 16.67% 0 0% 0 0% 1 100% 0 0%
15. Did they request customers to quit smoking?                    
NA 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Comments                    
No one was smoking during my visit. 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
No other customer was there except me. 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
16. Did he thank you as you were leaving?                    
Yes 4 66.67% 1 33.33% 1 100% 1 100% 1 100%
No 2 33.33% 2 66.67% 0 0% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Comments                    
No farewell greeting given by staff. 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
Staff did not say anything while leaving. 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
17. Was the staff presentable and well groomed?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
18. Was he / she able to communicate to customer?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
19. Was the staff wearing visible nametag?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 16.67% 0 0% 0 0% 0 0% 1 100%
mohd 1 16.67% 0 0% 1 100% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 5 83.33% 3 100% 0 0% 1 100% 1 100%
No 1 16.67% 0 0% 1 100% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Comments                    
سألت على فيتا الاحمر وقال لايوجد غير المتوفر فقط 1 16.67% 0 0% 1 100% 0 0% 0 0%
22. Did the staff scan all the purchased items?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 5 83.33% 3 100% 1 100% 1 100% 0 0%
NA 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
24. Were you charged the correct amount?                    
Yes 6 100% 3 100% 1 100% 1 100% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
25. Were you offered a receipt voluntarily?                    
Yes 3 50% 1 33.33% 0 0% 1 100% 1 100%
No 3 50% 2 66.67% 1 100% 0 0% 0 0%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
Comments                    
I did not receive the receipt so I asked him to give me 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
لم يعرض علي وصل استلام 1 16.67% 0 0% 1 100% 0 0% 0 0%
26. Were you given the correct change?                    
Yes 5 83.33% 3 100% 1 100% 1 100% 0 0%
NA 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 3 100% 1 100% 1 100% 1 100%
OVER ALL COMMENTS                    
I asked staff about the price of chocolate crosant, he said it was dirham 1.75 but when I reached to counter it was punched dirham 3.25 so I asked cashier to cancel the item. Even I asked him how much was the Ice Cream. He said it was dirham 4 but when I reach to counter for payment it was punched dirham 4.25 but I did not make objection for that. So I wanted to suggest that staff should have knowledge for price of all the item. 1 16.67% 1 33.33% 0 0% 0 0% 0 0%
There were two staff but both were standing behind the counter. Staff should come out to attend the customer at least when they required the assistance. 1 16.67% 1 33.33% 0 0% 0 0% 0 0%