Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site: 942-Sanaiyya-Near Sultan Bakery

Sample Size:  5

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 1 20% 0 0% 0 0% 0 0% 1 100%
en 4 80% 2 100% 1 100% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Company                    
Adnoc 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Shopper ID                    
41 1 20% 1 50% 0 0% 0 0% 0 0%
134 1 20% 0 0% 1 100% 0 0% 0 0%
150 1 20% 1 50% 0 0% 0 0% 0 0%
1032 1 20% 0 0% 0 0% 0 0% 1 100%
2036 1 20% 0 0% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Serial No                    
0275 1 20% 0 0% 1 100% 0 0% 0 0%
0278 1 20% 0 0% 0 0% 1 100% 0 0%
0296 1 20% 0 0% 0 0% 0 0% 1 100%
24 1 20% 1 50% 0 0% 0 0% 0 0%
283 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Operator Code                    
1 20% 1 50% 0 0% 0 0% 0 0%
172 1 20% 1 50% 0 0% 0 0% 0 0%
5051 1 20% 0 0% 0 0% 0 0% 1 100%
9001 1 20% 0 0% 0 0% 1 100% 0 0%
basma 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Emirate                    
Al Ain 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Site ID                    
135 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Number of Staff                    
2 3 60% 1 50% 0 0% 1 100% 1 100%
3 2 40% 1 50% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
CSA Name                    
1 20% 0 0% 1 100% 0 0% 0 0%
ALLWIN 1 20% 1 50% 0 0% 0 0% 0 0%
Mujeeb Rahman 1 20% 1 50% 0 0% 0 0% 0 0%
ROWY 1 20% 0 0% 0 0% 0 0% 1 100%
cant read the name 1 20% 0 0% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
CSA Number                    
4 80% 1 50% 1 100% 1 100% 1 100%
4437 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Gender                    
Male 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Height                    
Medium 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Built                    
Thin 2 40% 0 0% 1 100% 1 100% 0 0%
Medium 3 60% 2 100% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Spectacles                    
No 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Beard                    
Yes 1 20% 0 0% 1 100% 0 0% 0 0%
No 4 80% 2 100% 0 0% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Mustache                    
Yes 1 20% 0 0% 1 100% 0 0% 0 0%
No 4 80% 2 100% 0 0% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Ethnic Groups                    
Filipino 2 40% 0 0% 0 0% 1 100% 1 100%
Indian 2 40% 1 50% 1 100% 0 0% 0 0%
Philipino 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Other Ethnic Groups                    
5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Date                    
2011-09-24 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-30 1 20% 1 50% 0 0% 0 0% 0 0%
2012-03-18 1 20% 0 0% 1 100% 0 0% 0 0%
2012-06-24 1 20% 0 0% 0 0% 1 100% 0 0%
2012-08-14 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Amount                    
13.00 1 20% 1 50% 0 0% 0 0% 0 0%
15.00 1 20% 0 0% 1 100% 0 0% 0 0%
15.75 1 20% 0 0% 0 0% 1 100% 0 0%
16.25 1 20% 0 0% 0 0% 0 0% 1 100%
16.75 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Number of Vehicles                    
0 3 60% 0 0% 1 100% 1 100% 1 100%
1 1 20% 1 50% 0 0% 0 0% 0 0%
3 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time In                    
2011-09-24 08:20:00 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-30 13:08:00 1 20% 1 50% 0 0% 0 0% 0 0%
2012-03-18 12:43:00 1 20% 0 0% 1 100% 0 0% 0 0%
2012-06-24 21:00:00 1 20% 0 0% 0 0% 1 100% 0 0%
2012-08-14 14:09:00 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time Out                    
2011-09-24 08:29:00 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-30 13:15:00 1 20% 1 50% 0 0% 0 0% 0 0%
2012-03-18 12:55:00 1 20% 0 0% 1 100% 0 0% 0 0%
2012-06-24 21:18:00 1 20% 0 0% 0 0% 1 100% 0 0%
2012-08-14 14:20:00 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time of Visit                    
07:00-10:00 1 20% 1 50% 0 0% 0 0% 0 0%
10:01-13:00 1 20% 0 0% 1 100% 0 0% 0 0%
13:01-17:00 2 40% 1 50% 0 0% 0 0% 1 100%
20:01-24:00 1 20% 0 0% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
2a. Were doors and windows free of fingerprints ?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
No 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
5. Was there any smell of rotten stuff?                    
No 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
6. Were there any flies visible in the store or in the eating area?                    
No 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 4 80% 2 100% 1 100% 1 100% 0 0%
NA 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
10. Was the temperature reasonably comfortable?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
11. Were door mats in good condition?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 3 60% 2 100% 0 0% 1 100% 0 0%
NA 2 40% 0 0% 1 100% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
No 2 40% 2 100% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
15. Did they request customers to quit smoking?                    
NA 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
16. Did he thank you as you were leaving?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
No 2 40% 2 100% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
17. Was the staff presentable and well groomed?                    
Yes 4 80% 1 50% 1 100% 1 100% 1 100%
No 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
not presentable 1 20% 1 50% 0 0% 0 0% 0 0%
18. Was he / she able to communicate to customer?                    
Yes 4 80% 1 50% 1 100% 1 100% 1 100%
No 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
19. Was the staff wearing visible nametag?                    
Yes 4 80% 2 100% 0 0% 1 100% 1 100%
No 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 20% 0 0% 0 0% 1 100% 0 0%
لا يضع بطاقه 1 20% 0 0% 1 100% 0 0% 0 0%
20. Was staff courteous / friendly?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
No 2 40% 2 100% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
not friendly 1 20% 1 50% 0 0% 0 0% 0 0%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
22. Did the staff scan all the purchased items?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
24. Were you charged the correct amount?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
25. Were you offered a receipt voluntarily?                    
Yes 3 60% 2 100% 0 0% 1 100% 0 0%
No 2 40% 0 0% 1 100% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
I had to ask for the reciept 1 20% 0 0% 0 0% 0 0% 1 100%
لم يعرض علي وصل استلام 1 20% 0 0% 1 100% 0 0% 0 0%
26. Were you given the correct change?                    
Yes 4 80% 2 100% 0 0% 1 100% 1 100%
NA 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%