Company: Adnoc
Filter: Company: Adnoc + Service: C-Store + Site: AA-944 Al Masoudi
Sample Size: 6
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| en | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Company | ||||||||||
| Adnoc | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Shopper ID | ||||||||||
| 11 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 12 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 134 | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 167 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2028 | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| 2031 | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Serial No | ||||||||||
| 0295 | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 0299 | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 0318 | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| 18 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 219 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 85 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Operator Code | ||||||||||
| 2 | 33.33% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 3409 | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| 9001 | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| basma | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| xxxx | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Emirate | ||||||||||
| Al Ain | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Site ID | ||||||||||
| 136 | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Number of Staff | ||||||||||
| 1 | 2 | 33.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 1 | 100% |
| 2 | 3 | 50% | 1 | 33.33% | 1 | 100% | 1 | 100% | 0 | 0% |
| 8 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| CSA Name | ||||||||||
| JUIBO | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Jaypee Anthony | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Joselito Blanco Banez | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| bledeek | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| cant read it | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| cant read the name | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| CSA Number | ||||||||||
| 4 | 66.67% | 1 | 33.33% | 1 | 100% | 1 | 100% | 1 | 100% | |
| 11168 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| None | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Gender | ||||||||||
| Male | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Height | ||||||||||
| Tall | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Medium | 4 | 66.67% | 1 | 33.33% | 1 | 100% | 1 | 100% | 1 | 100% |
| Short | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Built | ||||||||||
| Medium | 4 | 66.67% | 1 | 33.33% | 1 | 100% | 1 | 100% | 1 | 100% |
| Fat | 2 | 33.33% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Spectacles | ||||||||||
| No | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Beard | ||||||||||
| No | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Mustache | ||||||||||
| Yes | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| No | 5 | 83.33% | 2 | 66.67% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Ethnic Groups | ||||||||||
| Filipino | 2 | 33.33% | 0 | 0% | 0 | 0% | 1 | 100% | 1 | 100% |
| Indian | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| Philipino | 3 | 50% | 3 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Other Ethnic Groups | ||||||||||
| 5 | 83.33% | 2 | 66.67% | 1 | 100% | 1 | 100% | 1 | 100% | |
| None | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Date | ||||||||||
| 2011-09-18 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-27 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-19 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-29 | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 2012-07-09 | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 2012-09-06 | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Amount | ||||||||||
| 8.00 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 13.25 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 15.50 | 2 | 33.33% | 0 | 0% | 0 | 0% | 1 | 100% | 1 | 100% |
| 19.00 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 20.00 | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Number of Vehicles | ||||||||||
| 0 | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| 2 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 3 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 12 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Time In | ||||||||||
| 2011-09-18 18:55:00 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-27 18:08:00 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-19 18:08:00 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-29 17:42:00 | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 2012-07-09 11:40:00 | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 2012-09-06 14:55:00 | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Time Out | ||||||||||
| 2011-09-18 19:06:00 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-27 18:16:00 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-19 18:17:00 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-29 17:53:00 | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 2012-07-09 11:59:00 | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 2012-09-06 15:01:00 | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Time of Visit | ||||||||||
| 10:01-13:00 | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 13:01-17:00 | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| 17:01-20:00 | 4 | 66.67% | 3 | 100% | 1 | 100% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 1. Were the automatic doors colsed and the door and side glass push / pull bars or | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present) | ||||||||||
| Yes | 5 | 83.33% | 2 | 66.67% | 1 | 100% | 1 | 100% | 1 | 100% |
| No | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| There was dust & finger prints on the automatic doors | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2a. Were doors and windows free of fingerprints ? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 2b. Were doors and windows free of smudges, spots and streaks ? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present) | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ? | ||||||||||
| No | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 3a. Were advertising material, Pictures and menu strips on menu board faded ? | ||||||||||
| No | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 3b. Were advertising material, Pictures and menu strips on menu board torn ? | ||||||||||
| No | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 3c. Were advertising material, Pictures and menu strips on menu board smudged ? | ||||||||||
| No | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 4a. Were counters, display cases, self-service areas and dispensers clean ? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products) | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 5. Was there any smell of rotten stuff? | ||||||||||
| No | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| There was no smell. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 6. Were there any flies visible in the store or in the eating area? | ||||||||||
| No | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| There were no flies in the store. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments) | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 9. Were tables and chairs well maintained and unbroken? | ||||||||||
| Yes | 4 | 66.67% | 1 | 33.33% | 1 | 100% | 1 | 100% | 1 | 100% |
| NA | 2 | 33.33% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| There were no table & chairs. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 10. Was the temperature reasonably comfortable? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 11. Were door mats in good condition? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 12. Were lights turned on at dusk or sunset and during bad weather? | ||||||||||
| Yes | 2 | 33.33% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| NA | 4 | 66.67% | 1 | 33.33% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 13. Were trash / Grease containers clean and dumpster Lids closed? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 14. Were you greeted with a smile when you entered the store? | ||||||||||
| Yes | 3 | 50% | 1 | 33.33% | 1 | 100% | 0 | 0% | 1 | 100% |
| No | 3 | 50% | 2 | 66.67% | 0 | 0% | 1 | 100% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| I was not greeted by any staff. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| I was not greeted by staff. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| No greetings or did not wish | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 15. Did they request customers to quit smoking? | ||||||||||
| Yes | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| NA | 5 | 83.33% | 2 | 66.67% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| Any one was not smoking in the store. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 16. Did he thank you as you were leaving? | ||||||||||
| Yes | 4 | 66.67% | 1 | 33.33% | 1 | 100% | 1 | 100% | 1 | 100% |
| No | 2 | 33.33% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| I was not thanked by staff while leaving. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| There was no greeting also while leaving. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 17. Was the staff presentable and well groomed? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 18. Was he / she able to communicate to customer? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 19. Was the staff wearing visible nametag? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| Could not read the name or not clear or not visible or small letters so not visible | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| لا استطيع قراءة الاسم | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 20. Was staff courteous / friendly? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 21. Were the items and ingredients you ordered available for purchase? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 22. Did the staff scan all the purchased items? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 23. Did the staff place food and nonfood item in a separate carry bags? | ||||||||||
| Yes | 5 | 83.33% | 3 | 100% | 1 | 100% | 1 | 100% | 0 | 0% |
| NA | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 24. Were you charged the correct amount? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 25. Were you offered a receipt voluntarily? | ||||||||||
| Yes | 2 | 33.33% | 0 | 0% | 1 | 100% | 0 | 0% | 1 | 100% |
| No | 4 | 66.67% | 3 | 100% | 0 | 0% | 1 | 100% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| I asked for the receipt as staff did not give me the recipt | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| I had to ask for the reciept | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| Staff did not give the receipt so I asked him to give me | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 26. Were you given the correct change? | ||||||||||
| Yes | 4 | 66.67% | 3 | 100% | 1 | 100% | 0 | 0% | 0 | 0% |
| NA | 2 | 33.33% | 0 | 0% | 0 | 0% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| OVER ALL COMMENTS | ||||||||||
| Staff was not greeting to any customers & he was just standing behind the cash counter. Staff should come out to help the customer. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Staff was working in mechanical manner. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |