Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site: AA-947-Reemah-AA/AD Rd

Sample Size:  5

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 3 60% 0 0% 1 100% 1 100% 1 100%
en 2 40% 2 100% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Company                    
Adnoc 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Shopper ID                    
112 1 20% 0 0% 0 0% 1 100% 0 0%
154 1 20% 0 0% 1 100% 0 0% 0 0%
158 1 20% 1 50% 0 0% 0 0% 0 0%
198 1 20% 1 50% 0 0% 0 0% 0 0%
1056 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Serial No                    
0298 1 20% 0 0% 1 100% 0 0% 0 0%
0302 1 20% 0 0% 0 0% 1 100% 0 0%
0321 1 20% 0 0% 0 0% 0 0% 1 100%
195 1 20% 1 50% 0 0% 0 0% 0 0%
394 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Operator Code                    
2 40% 2 100% 0 0% 0 0% 0 0%
5051 3 60% 0 0% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Emirate                    
Al Ain 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Site ID                    
138 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Number of Staff                    
1 2 40% 1 50% 0 0% 1 100% 0 0%
2 2 40% 0 0% 1 100% 0 0% 1 100%
8 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
CSA Name                    
HAREESH 1 20% 0 0% 0 0% 0 0% 1 100%
HARISH 1 20% 0 0% 1 100% 0 0% 0 0%
MOHAMMED 1 20% 0 0% 0 0% 1 100% 0 0%
MONEER 1 20% 1 50% 0 0% 0 0% 0 0%
SAFE 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
CSA Number                    
5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Gender                    
Male 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Height                    
Tall 1 20% 1 50% 0 0% 0 0% 0 0%
Medium 4 80% 1 50% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Built                    
Medium 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Spectacles                    
No 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Beard                    
Yes 1 20% 1 50% 0 0% 0 0% 0 0%
No 4 80% 1 50% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Mustache                    
Yes 2 40% 1 50% 0 0% 1 100% 0 0%
No 3 60% 1 50% 1 100% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Ethnic Groups                    
Expat Arabs 1 20% 1 50% 0 0% 0 0% 0 0%
Indian 4 80% 1 50% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Other Ethnic Groups                    
5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Date                    
2011-10-09 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-28 1 20% 1 50% 0 0% 0 0% 0 0%
2012-04-13 1 20% 0 0% 1 100% 0 0% 0 0%
2012-06-20 1 20% 0 0% 0 0% 1 100% 0 0%
2012-09-18 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Amount                    
15.50 2 40% 0 0% 1 100% 1 100% 0 0%
21.00 1 20% 1 50% 0 0% 0 0% 0 0%
21.50 1 20% 0 0% 0 0% 0 0% 1 100%
33.50 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Number of Vehicles                    
0 3 60% 0 0% 1 100% 1 100% 1 100%
2 1 20% 1 50% 0 0% 0 0% 0 0%
18 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time In                    
2011-10-09 19:55:00 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-28 22:08:00 1 20% 1 50% 0 0% 0 0% 0 0%
2012-04-13 16:45:00 1 20% 0 0% 1 100% 0 0% 0 0%
2012-06-20 19:20:00 1 20% 0 0% 0 0% 1 100% 0 0%
2012-09-18 12:07:00 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time Out                    
2011-10-09 20:12:00 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-28 22:19:00 1 20% 1 50% 0 0% 0 0% 0 0%
2012-04-13 17:02:00 1 20% 0 0% 1 100% 0 0% 0 0%
2012-06-20 19:27:00 1 20% 0 0% 0 0% 1 100% 0 0%
2012-09-18 12:17:00 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time of Visit                    
10:01-13:00 1 20% 0 0% 0 0% 0 0% 1 100%
13:01-17:00 1 20% 0 0% 1 100% 0 0% 0 0%
17:01-20:00 2 40% 1 50% 0 0% 1 100% 0 0%
20:01-24:00 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
2a. Were doors and windows free of fingerprints ?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
No 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
5. Was there any smell of rotten stuff?                    
No 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
6. Were there any flies visible in the store or in the eating area?                    
No 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 4 80% 2 100% 1 100% 1 100% 0 0%
NA 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
No tables and chairs 1 20% 0 0% 0 0% 0 0% 1 100%
10. Was the temperature reasonably comfortable?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
11. Were door mats in good condition?                    
Yes 4 80% 2 100% 1 100% 1 100% 0 0%
NA 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
No door mat 1 20% 0 0% 0 0% 0 0% 1 100%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 3 60% 2 100% 0 0% 1 100% 0 0%
NA 2 40% 0 0% 1 100% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 4 80% 2 100% 1 100% 0 0% 1 100%
No 1 20% 0 0% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
No greetings or did not wish 1 20% 0 0% 0 0% 1 100% 0 0%
15. Did they request customers to quit smoking?                    
NA 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
16. Did he thank you as you were leaving?                    
Yes 4 80% 2 100% 1 100% 0 0% 1 100%
No 1 20% 0 0% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
No farewell greeting or no thank you when leaving 1 20% 0 0% 0 0% 1 100% 0 0%
17. Was the staff presentable and well groomed?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
18. Was he / she able to communicate to customer?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
19. Was the staff wearing visible nametag?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
20. Was staff courteous / friendly?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
22. Did the staff scan all the purchased items?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 4 80% 2 100% 0 0% 1 100% 1 100%
NA 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
24. Were you charged the correct amount?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
25. Were you offered a receipt voluntarily?                    
Yes 3 60% 1 50% 1 100% 0 0% 1 100%
No 2 40% 1 50% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
I had to ask for the reciept 1 20% 0 0% 0 0% 1 100% 0 0%
26. Were you given the correct change?                    
Yes 4 80% 2 100% 0 0% 1 100% 1 100%
NA 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%