Company: Adnoc

Filter: Company: Adnoc + Service: C-Store + Site: 996-Saih Bin Ammar-AD/AA Rd

Sample Size:  7

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 1 14.29% 0 0% 1 100% 0 0% 0 0%
en 6 85.71% 4 100% 0 0% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Company                    
Adnoc 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Shopper ID                    
41 1 14.29% 1 25% 0 0% 0 0% 0 0%
143 1 14.29% 1 25% 0 0% 0 0% 0 0%
150 1 14.29% 1 25% 0 0% 0 0% 0 0%
167 1 14.29% 1 25% 0 0% 0 0% 0 0%
1032 1 14.29% 0 0% 1 100% 0 0% 0 0%
2010 1 14.29% 0 0% 0 0% 0 0% 1 100%
2031 1 14.29% 0 0% 0 0% 1 100% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Serial No                    
0286 1 14.29% 0 0% 1 100% 0 0% 0 0%
0289 1 14.29% 0 0% 0 0% 1 100% 0 0%
0307 1 14.29% 0 0% 0 0% 0 0% 1 100%
213 1 14.29% 1 25% 0 0% 0 0% 0 0%
223 1 14.29% 1 25% 0 0% 0 0% 0 0%
270 1 14.29% 1 25% 0 0% 0 0% 0 0%
281 1 14.29% 1 25% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Operator Code                    
2 28.57% 2 50% 0 0% 0 0% 0 0%
3404 2 28.57% 2 50% 0 0% 0 0% 0 0%
3409 1 14.29% 0 0% 0 0% 0 0% 1 100%
5051 1 14.29% 0 0% 1 100% 0 0% 0 0%
9001 1 14.29% 0 0% 0 0% 1 100% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Emirate                    
Al Ain 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Site ID                    
168 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Number of Staff                    
1 1 14.29% 0 0% 1 100% 0 0% 0 0%
2 4 57.14% 2 50% 0 0% 1 100% 1 100%
6 1 14.29% 1 25% 0 0% 0 0% 0 0%
7 1 14.29% 1 25% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
CSA Name                    
ABU BAKR 1 14.29% 0 0% 1 100% 0 0% 0 0%
Harry 1 14.29% 1 25% 0 0% 0 0% 0 0%
JEVERSON 1 14.29% 1 25% 0 0% 0 0% 0 0%
JONSON 1 14.29% 1 25% 0 0% 0 0% 0 0%
cant read 1 14.29% 0 0% 0 0% 0 0% 1 100%
garli 1 14.29% 0 0% 0 0% 1 100% 0 0%
nico 1 14.29% 1 25% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
CSA Number                    
6 85.71% 3 75% 1 100% 1 100% 1 100%
11372 1 14.29% 1 25% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Gender                    
Male 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Height                    
Medium 6 85.71% 3 75% 1 100% 1 100% 1 100%
Short 1 14.29% 1 25% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Built                    
Medium 6 85.71% 4 100% 1 100% 1 100% 0 0%
Fat 1 14.29% 0 0% 0 0% 0 0% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Spectacles                    
No 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Beard                    
No 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Mustache                    
No 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Ethnic Groups                    
Filipino 3 42.86% 0 0% 1 100% 1 100% 1 100%
Philipino 4 57.14% 4 100% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Other Ethnic Groups                    
7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Date                    
2011-10-07 1 14.29% 1 25% 0 0% 0 0% 0 0%
2011-10-15 1 14.29% 1 25% 0 0% 0 0% 0 0%
2011-10-24 1 14.29% 1 25% 0 0% 0 0% 0 0%
2011-10-25 1 14.29% 1 25% 0 0% 0 0% 0 0%
2012-02-26 1 14.29% 0 0% 1 100% 0 0% 0 0%
2012-07-09 1 14.29% 0 0% 0 0% 1 100% 0 0%
2012-09-20 1 14.29% 0 0% 0 0% 0 0% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Amount                    
14.50 1 14.29% 0 0% 1 100% 0 0% 0 0%
15.50 1 14.29% 1 25% 0 0% 0 0% 0 0%
16.00 2 28.57% 1 25% 0 0% 1 100% 0 0%
17.50 1 14.29% 1 25% 0 0% 0 0% 0 0%
51.00 1 14.29% 0 0% 0 0% 0 0% 1 100%
63.00 1 14.29% 1 25% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Number of Vehicles                    
0 4 57.14% 1 25% 1 100% 1 100% 1 100%
2 1 14.29% 1 25% 0 0% 0 0% 0 0%
12 1 14.29% 1 25% 0 0% 0 0% 0 0%
15 1 14.29% 1 25% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Time In                    
2011-10-07 11:37:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
2011-10-15 14:55:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
2011-10-24 18:05:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
2011-10-25 22:11:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
2012-02-26 12:16:00 1 14.29% 0 0% 1 100% 0 0% 0 0%
2012-07-09 12:30:00 1 14.29% 0 0% 0 0% 1 100% 0 0%
2012-09-20 10:08:00 1 14.29% 0 0% 0 0% 0 0% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Time Out                    
2011-10-07 11:44:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
2011-10-15 15:07:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
2011-10-24 18:15:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
2011-10-25 22:17:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
2012-02-26 12:22:00 1 14.29% 0 0% 1 100% 0 0% 0 0%
2012-07-09 12:45:00 1 14.29% 0 0% 0 0% 1 100% 0 0%
2012-09-20 10:14:00 1 14.29% 0 0% 0 0% 0 0% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Time of Visit                    
10:01-13:00 4 57.14% 1 25% 1 100% 1 100% 1 100%
13:01-17:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
17:01-20:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
20:01-24:00 1 14.29% 1 25% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
1. Were the automatic doors colsed and the door and side glass push / pull bars or                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
2a. Were doors and windows free of fingerprints ?                    
Yes 3 42.86% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
2b. Were doors and windows free of smudges, spots and streaks ?                    
Yes 3 42.86% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
2c. Were doors and windows clean without a hazy film (condensation due to climate or temperature may be present)                    
Yes 3 42.86% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?                    
Yes 1 14.29% 1 25% 0 0% 0 0% 0 0%
No 6 85.71% 3 75% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Comments                    
قوائم الطعام قديمه 1 14.29% 1 25% 0 0% 0 0% 0 0%
3a. Were advertising material, Pictures and menu strips on menu board faded ?                    
No 3 42.86% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3b. Were advertising material, Pictures and menu strips on menu board torn ?                    
No 3 42.86% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
3c. Were advertising material, Pictures and menu strips on menu board smudged ?                    
No 3 42.86% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
4a. Were counters, display cases, self-service areas and dispensers clean ?                    
Yes 3 42.86% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
4b. Were counters, display cases, self-service areas and dispensers neat and well stacked ? (Should be uncluttered and without excessive amounts of products)                    
Yes 3 42.86% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
5. Was there any smell of rotten stuff?                    
No 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
6. Were there any flies visible in the store or in the eating area?                    
No 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards? (Specify location in comments)                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads etc?) within the validity period?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
9. Were tables and chairs well maintained and unbroken?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
10. Was the temperature reasonably comfortable?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
11. Were door mats in good condition?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
12. Were lights turned on at dusk or sunset and during bad weather?                    
Yes 3 42.86% 3 75% 0 0% 0 0% 0 0%
NA 4 57.14% 1 25% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
13. Were trash / Grease containers clean and dumpster Lids closed?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
14. Were you greeted with a smile when you entered the store?                    
Yes 5 71.43% 3 75% 0 0% 1 100% 1 100%
No 2 28.57% 1 25% 1 100% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Comments                    
DID NOT GREET 1 14.29% 0 0% 1 100% 0 0% 0 0%
15. Did they request customers to quit smoking?                    
NA 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
16. Did he thank you as you were leaving?                    
Yes 5 71.43% 3 75% 0 0% 1 100% 1 100%
No 2 28.57% 1 25% 1 100% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Comments                    
DID NOT SAY ANYTHING 1 14.29% 0 0% 1 100% 0 0% 0 0%
17. Was the staff presentable and well groomed?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
18. Was he / she able to communicate to customer?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
19. Was the staff wearing visible nametag?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 14.29% 0 0% 0 0% 0 0% 1 100%
20. Was staff courteous / friendly?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
Comments                    
He ws mechanical. 1 14.29% 1 25% 0 0% 0 0% 0 0%
21. Were the items and ingredients you ordered available for purchase?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
22. Did the staff scan all the purchased items?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
23. Did the staff place food and nonfood item in a separate carry bags?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
24. Were you charged the correct amount?                    
Yes 7 100% 4 100% 1 100% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
25. Were you offered a receipt voluntarily?                    
Yes 6 85.71% 3 75% 1 100% 1 100% 1 100%
No 1 14.29% 1 25% 0 0% 0 0% 0 0%
Total 7 100% 4 100% 1 100% 1 100% 1 100%
26. Were you given the correct change?                    
Yes 5 71.43% 4 100% 1 100% 0 0% 0 0%
NA 2 28.57% 0 0% 0 0% 1 100% 1 100%
Total 7 100% 4 100% 1 100% 1 100% 1 100%