Company: Adnoc

Filter: Company: Adnoc + Service: Car Wash + Site: 771-Al Mirqab

Sample Size:  5

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
en 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Company                    
Adnoc 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Shopper ID                    
10 1 20% 1 50% 0 0% 0 0% 0 0%
126 1 20% 0 0% 1 100% 0 0% 0 0%
129 1 20% 0 0% 0 0% 0 0% 1 100%
157 1 20% 1 50% 0 0% 0 0% 0 0%
261 1 20% 0 0% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Serial No                    
0330 1 20% 0 0% 1 100% 0 0% 0 0%
0337 1 20% 0 0% 0 0% 1 100% 0 0%
0376 1 20% 0 0% 0 0% 0 0% 1 100%
232 1 20% 1 50% 0 0% 0 0% 0 0%
472 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Operator Code                    
2 40% 2 100% 0 0% 0 0% 0 0%
3409 1 20% 0 0% 0 0% 0 0% 1 100%
9001 1 20% 0 0% 0 0% 1 100% 0 0%
basma 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Emirate                    
Sharjah 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Site ID                    
19 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Number of Staff                    
1 3 60% 0 0% 1 100% 1 100% 1 100%
3 1 20% 1 50% 0 0% 0 0% 0 0%
4 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
CSA Name                    
3 60% 0 0% 1 100% 1 100% 1 100%
SAMEER UPPIN 1 20% 1 50% 0 0% 0 0% 0 0%
Sameer 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
CSA Number                    
5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Gender                    
Male 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Height                    
Tall 2 40% 0 0% 0 0% 1 100% 1 100%
Medium 3 60% 2 100% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Built                    
Thin 1 20% 1 50% 0 0% 0 0% 0 0%
Medium 4 80% 1 50% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Spectacles                    
Yes 1 20% 0 0% 1 100% 0 0% 0 0%
No 4 80% 2 100% 0 0% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Beard                    
Yes 1 20% 0 0% 1 100% 0 0% 0 0%
No 4 80% 2 100% 0 0% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Mustache                    
Yes 3 60% 1 50% 0 0% 1 100% 1 100%
No 2 40% 1 50% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Ethnic Groups                    
Indian 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Other Ethnic Groups                    
5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Date                    
2011-10-06 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-22 1 20% 1 50% 0 0% 0 0% 0 0%
2012-02-04 1 20% 0 0% 1 100% 0 0% 0 0%
2012-06-17 1 20% 0 0% 0 0% 1 100% 0 0%
2012-08-11 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Amount                    
30.00 4 80% 1 50% 1 100% 1 100% 1 100%
35.00 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Number of Vehicles                    
0 2 40% 0 0% 0 0% 1 100% 1 100%
2 2 40% 2 100% 0 0% 0 0% 0 0%
8 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time In                    
2011-10-06 17:08:00 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-22 19:05:00 1 20% 1 50% 0 0% 0 0% 0 0%
2012-02-04 19:10:00 1 20% 0 0% 1 100% 0 0% 0 0%
2012-06-17 15:57:00 1 20% 0 0% 0 0% 1 100% 0 0%
2012-08-11 16:10:00 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time Out                    
2011-10-06 17:30:00 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-22 19:28:00 1 20% 1 50% 0 0% 0 0% 0 0%
2012-02-04 19:28:00 1 20% 0 0% 1 100% 0 0% 0 0%
2012-06-17 16:06:00 1 20% 0 0% 0 0% 1 100% 0 0%
2012-08-11 16:25:00 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time of Visit                    
10:01-13:00 1 20% 0 0% 0 0% 1 100% 0 0%
13:01-17:00 1 20% 0 0% 0 0% 0 0% 1 100%
17:01-20:00 3 60% 2 100% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
1. Was there proper sign to the Car Wash bay ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
2. Was the Car Wash area clean and tidy ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
3. Was there any delay in approaching customers ?                    
Yes 1 20% 0 0% 1 100% 0 0% 0 0%
No 4 80% 2 100% 0 0% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
تاخر بالحضور لانه كان بقسم التنشيف بعد ان طلبته بزمور السياره 1 20% 0 0% 1 100% 0 0% 0 0%
4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 4 80% 2 100% 1 100% 0 0% 1 100%
No 1 20% 0 0% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
No greetings or did not wish 1 20% 0 0% 0 0% 1 100% 0 0%
5a. Did the attendant check whether your car has a sunroof ?                    
Yes 1 20% 0 0% 1 100% 0 0% 0 0%
No 2 40% 2 100% 0 0% 0 0% 0 0%
N.A. 2 40% 0 0% 0 0% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
5b. Did the attendant politely declined automatic car wash if it has a sunroof ?                    
Yes 1 20% 0 0% 1 100% 0 0% 0 0%
No 2 40% 2 100% 0 0% 0 0% 0 0%
N.A. 2 40% 0 0% 0 0% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
6. Did the attendant inform you about the price of car wash ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
7. Did the attendant inspect your car for any scratches, damages or dents and inform you ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
8. Did he guide your vehicle for positioning at the stopper ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
9. Did the staff thank you as you were leaving ?                    
Yes 4 80% 1 50% 1 100% 1 100% 1 100%
No 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
10. Was the uniform of the attendant neat and tidy ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
11. Was the attendant wearing visible nametag ?                    
Yes 2 40% 2 100% 0 0% 0 0% 0 0%
No 3 60% 0 0% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
But it was hanging little bit, so reading is quite difficult 1 20% 1 50% 0 0% 0 0% 0 0%
No name tag 2 40% 0 0% 0 0% 1 100% 1 100%
no name badge 1 20% 0 0% 1 100% 0 0% 0 0%
12. Was he able to communicate with customer ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
13. Was staff courteous / friendly?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
14. After car wash, did he guide you to the vacuum bay ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
15. Did any attendant advise you to take care of your personal belongings/valuables if any ?                    
Yes 1 20% 0 0% 0 0% 1 100% 0 0%
No 1 20% 1 50% 0 0% 0 0% 0 0%
N.A. 3 60% 1 50% 1 100% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
16. Did any attendant offer you seating ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
17. Did attendants wipe your car dry to your satisfaction ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
19. Did the attendant offer to empty the ashtray and clean it ?                    
Yes 2 40% 0 0% 1 100% 1 100% 0 0%
N.A. 3 60% 2 100% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
21. Did they clean all the tyres with sponge ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
yes but upon my request 1 20% 1 50% 0 0% 0 0% 0 0%
22. Were you offered a receipt voluntarily ?                    
Yes 4 80% 2 100% 0 0% 1 100% 1 100%
No 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
لكن ان بعد طلبت منه 1 20% 0 0% 1 100% 0 0% 0 0%
23a. Were they adequately stocked with all necessary supplies such as soap ?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
23b. Were they adequately stocked with all necessary supplies such as toilet tissue ?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist)                    
Yes 1 20% 0 0% 1 100% 0 0% 0 0%
N.A. 2 40% 0 0% 0 0% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24a. Were sinks clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24b. Were mirrors clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24c. Were hand dryers clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24d. Were dispensers clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24e. Were toilets and urinals clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25a. Were doors clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25b. Were wallsclean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25c. Were ceiling clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25d. Were vents clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25e. Were floors clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25f. Were baseboards clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25g. Were grout clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
26a. Were Trash containers clean ?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
26b. Were Trash containers not overflowing?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
27. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
28. Were all the facilities inside the restroom in good working condition ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
29. Was the Mosque premises clean ?                    
Yes 1 20% 1 50% 0 0% 0 0% 0 0%
N.A. 4 80% 1 50% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
OVER ALL COMMENTS                    
When they cleaning the matt, all the dust will comes to the car. If it could avoid,then it will be good. Otherwise, they cleaning the matt from one side and the dust from that matt come and falls in the washed car which is not good. 1 20% 1 50% 0 0% 0 0% 0 0%