Company: Adnoc

Filter: Company: Adnoc + Service: Car Wash + Site: 897-Al Bawaba-2 RAK

Sample Size:  5

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 1 20% 1 50% 0 0% 0 0% 0 0%
en 4 80% 1 50% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Company                    
Adnoc 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Shopper ID                    
23 1 20% 0 0% 0 0% 0 0% 1 100%
128 1 20% 0 0% 1 100% 0 0% 0 0%
147 1 20% 1 50% 0 0% 0 0% 0 0%
185 1 20% 1 50% 0 0% 0 0% 0 0%
2015 1 20% 0 0% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Serial No                    
0447 1 20% 0 0% 1 100% 0 0% 0 0%
0467 1 20% 0 0% 0 0% 1 100% 0 0%
0490 1 20% 0 0% 0 0% 0 0% 1 100%
193 1 20% 1 50% 0 0% 0 0% 0 0%
335 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Operator Code                    
2 40% 2 100% 0 0% 0 0% 0 0%
3409 1 20% 0 0% 0 0% 0 0% 1 100%
9001 1 20% 0 0% 0 0% 1 100% 0 0%
basma 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Emirate                    
Ras Al Khaimah 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Site ID                    
107 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Number of Staff                    
2 2 40% 1 50% 0 0% 0 0% 1 100%
3 2 40% 1 50% 0 0% 1 100% 0 0%
5 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
CSA Name                    
BABU KHAN 1 20% 1 50% 0 0% 0 0% 0 0%
babo 1 20% 0 0% 1 100% 0 0% 0 0%
cant read the name 2 40% 0 0% 0 0% 1 100% 1 100%
الاسم غير واضح 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
CSA Number                    
4 80% 1 50% 1 100% 1 100% 1 100%
8069 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Gender                    
Male 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Height                    
Tall 1 20% 1 50% 0 0% 0 0% 0 0%
Medium 4 80% 1 50% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Built                    
Thin 3 60% 1 50% 0 0% 1 100% 1 100%
Medium 1 20% 1 50% 0 0% 0 0% 0 0%
Fat 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Spectacles                    
Yes 1 20% 0 0% 0 0% 0 0% 1 100%
No 4 80% 2 100% 1 100% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Beard                    
Yes 2 40% 1 50% 0 0% 0 0% 1 100%
No 3 60% 1 50% 1 100% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Mustache                    
Yes 2 40% 0 0% 1 100% 0 0% 1 100%
No 3 60% 2 100% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Ethnic Groups                    
Indian 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Other Ethnic Groups                    
5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Date                    
2011-10-07 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-24 1 20% 1 50% 0 0% 0 0% 0 0%
2012-03-31 1 20% 0 0% 1 100% 0 0% 0 0%
2012-06-08 1 20% 0 0% 0 0% 1 100% 0 0%
2012-08-13 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Amount                    
30.00 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Number of Vehicles                    
0 1 20% 0 0% 0 0% 0 0% 1 100%
1 3 60% 1 50% 1 100% 1 100% 0 0%
2 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time In                    
2011-10-07 14:36:00 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-24 13:50:00 1 20% 1 50% 0 0% 0 0% 0 0%
2012-03-31 14:46:00 1 20% 0 0% 1 100% 0 0% 0 0%
2012-06-08 09:00:00 1 20% 0 0% 0 0% 1 100% 0 0%
2012-08-13 20:35:00 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time Out                    
2011-10-07 14:46:00 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-24 14:20:00 1 20% 1 50% 0 0% 0 0% 0 0%
2012-03-31 15:02:00 1 20% 0 0% 1 100% 0 0% 0 0%
2012-06-08 09:21:00 1 20% 0 0% 0 0% 1 100% 0 0%
2012-08-13 20:45:00 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time of Visit                    
07:00-10:00 1 20% 0 0% 0 0% 1 100% 0 0%
13:01-17:00 3 60% 2 100% 1 100% 0 0% 0 0%
20:01-24:00 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
1. Was there proper sign to the Car Wash bay ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
2. Was the Car Wash area clean and tidy ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
3. Was there any delay in approaching customers ?                    
No 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
لم يتأخر 1 20% 1 50% 0 0% 0 0% 0 0%
4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 3 60% 1 50% 1 100% 0 0% 1 100%
No 2 40% 1 50% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
NO GREETINGS 1 20% 1 50% 0 0% 0 0% 0 0%
No greetings or did not wish 1 20% 0 0% 0 0% 1 100% 0 0%
5a. Did the attendant check whether your car has a sunroof ?                    
Yes 2 40% 0 0% 1 100% 1 100% 0 0%
No 2 40% 2 100% 0 0% 0 0% 0 0%
N.A. 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
5b. Did the attendant politely declined automatic car wash if it has a sunroof ?                    
Yes 2 40% 0 0% 1 100% 1 100% 0 0%
No 2 40% 2 100% 0 0% 0 0% 0 0%
N.A. 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
6. Did the attendant inform you about the price of car wash ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
7. Did the attendant inspect your car for any scratches, damages or dents and inform you ?                    
Yes 3 60% 1 50% 0 0% 1 100% 1 100%
No 2 40% 1 50% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
لم يتحقق من وجود اي خدوش 1 20% 1 50% 0 0% 0 0% 0 0%
لم يتحقق من وجود الخدوش 1 20% 0 0% 1 100% 0 0% 0 0%
8. Did he guide your vehicle for positioning at the stopper ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
9. Did the staff thank you as you were leaving ?                    
Yes 4 80% 1 50% 1 100% 1 100% 1 100%
No 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
10. Was the uniform of the attendant neat and tidy ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
11. Was the attendant wearing visible nametag ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 2 40% 0 0% 0 0% 1 100% 1 100%
babo 1 20% 0 0% 1 100% 0 0% 0 0%
الاسم غير واضح 1 20% 1 50% 0 0% 0 0% 0 0%
12. Was he able to communicate with customer ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
13. Was staff courteous / friendly?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
14. After car wash, did he guide you to the vacuum bay ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
15. Did any attendant advise you to take care of your personal belongings/valuables if any ?                    
No 1 20% 1 50% 0 0% 0 0% 0 0%
N.A. 4 80% 1 50% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
لم ينصحني 1 20% 1 50% 0 0% 0 0% 0 0%
16. Did any attendant offer you seating ?                    
Yes 4 80% 1 50% 1 100% 1 100% 1 100%
No 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
لم يقدم لي كرسي للجلوس 1 20% 1 50% 0 0% 0 0% 0 0%
17. Did attendants wipe your car dry to your satisfaction ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
19. Did the attendant offer to empty the ashtray and clean it ?                    
N.A. 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
21. Did they clean all the tyres with sponge ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
22. Were you offered a receipt voluntarily ?                    
Yes 2 40% 2 100% 0 0% 0 0% 0 0%
No 3 60% 0 0% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
I had to ask for the reciept 1 20% 0 0% 0 0% 1 100% 0 0%
لم يعرض علي وصل استلام 1 20% 0 0% 1 100% 0 0% 0 0%
23a. Were they adequately stocked with all necessary supplies such as soap ?                    
Yes 2 40% 0 0% 1 100% 1 100% 0 0%
No 1 20% 0 0% 0 0% 0 0% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
Comments                    
No soap 1 20% 0 0% 0 0% 0 0% 1 100%
23b. Were they adequately stocked with all necessary supplies such as toilet tissue ?                    
Yes 2 40% 0 0% 1 100% 1 100% 0 0%
No 1 20% 0 0% 0 0% 0 0% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
Comments                    
No tissues 1 20% 0 0% 0 0% 0 0% 1 100%
23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist)                    
Yes 1 20% 0 0% 1 100% 0 0% 0 0%
N.A. 2 40% 0 0% 0 0% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24a. Were sinks clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24b. Were mirrors clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24c. Were hand dryers clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24d. Were dispensers clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24e. Were toilets and urinals clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25a. Were doors clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25b. Were wallsclean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25c. Were ceiling clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25d. Were vents clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25e. Were floors clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25f. Were baseboards clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25g. Were grout clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
26a. Were Trash containers clean ?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
26b. Were Trash containers not overflowing?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
27. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 2 40% 1 50% 0 0% 0 0% 1 100%
No 3 60% 1 50% 1 100% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
Bad smell 1 20% 0 0% 0 0% 1 100% 0 0%
رائحة الحمام كريهه 1 20% 0 0% 1 100% 0 0% 0 0%
غير نظيفه ومنعشه 1 20% 1 50% 0 0% 0 0% 0 0%
28. Were all the facilities inside the restroom in good working condition ?                    
Yes 4 80% 1 50% 1 100% 1 100% 1 100%
No 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
لا تعمل بشكل جيد 1 20% 1 50% 0 0% 0 0% 0 0%
29. Was the Mosque premises clean ?                    
N.A. 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%