Company: Adnoc
Filter: Company: Adnoc + Service: Car Wash + Site: 940-Central District-Near Police Stn.
Sample Size: 6
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| en | 5 | 83.33% | 3 | 100% | 1 | 100% | 1 | 100% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Company | ||||||||||
| Adnoc | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Shopper ID | ||||||||||
| 11 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 12 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 142 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 261 | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 1031 | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| 2032 | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Serial No | ||||||||||
| 0270 | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 0273 | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 0291 | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| 187 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 40 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 42 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Operator Code | ||||||||||
| 3 | 50% | 3 | 100% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 5051 | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| 9001 | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| basma | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Emirate | ||||||||||
| Al Ain | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Site ID | ||||||||||
| 134 | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Number of Staff | ||||||||||
| 3 | 2 | 33.33% | 0 | 0% | 1 | 100% | 0 | 0% | 1 | 100% |
| 4 | 2 | 33.33% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| 7 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 22 | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| CSA Name | ||||||||||
| Arees | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Atef Mohammed Wahba | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| FAISAL | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| NAJEEB | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| abdl aziz | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| cant read the name | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| CSA Number | ||||||||||
| 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% | |
| -- | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2981 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| None | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Gender | ||||||||||
| Male | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Height | ||||||||||
| Tall | 2 | 33.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 1 | 100% |
| Medium | 3 | 50% | 2 | 66.67% | 1 | 100% | 0 | 0% | 0 | 0% |
| Short | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Built | ||||||||||
| Thin | 4 | 66.67% | 2 | 66.67% | 0 | 0% | 1 | 100% | 1 | 100% |
| Medium | 2 | 33.33% | 1 | 33.33% | 1 | 100% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Spectacles | ||||||||||
| Yes | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| No | 5 | 83.33% | 3 | 100% | 1 | 100% | 1 | 100% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Beard | ||||||||||
| Yes | 3 | 50% | 2 | 66.67% | 1 | 100% | 0 | 0% | 0 | 0% |
| No | 3 | 50% | 1 | 33.33% | 0 | 0% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Mustache | ||||||||||
| Yes | 4 | 66.67% | 3 | 100% | 0 | 0% | 1 | 100% | 0 | 0% |
| No | 2 | 33.33% | 0 | 0% | 1 | 100% | 0 | 0% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Ethnic Groups | ||||||||||
| Expat Arabs | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Indian | 4 | 66.67% | 1 | 33.33% | 1 | 100% | 1 | 100% | 1 | 100% |
| Philipino | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Other Ethnic Groups | ||||||||||
| 5 | 83.33% | 2 | 66.67% | 1 | 100% | 1 | 100% | 1 | 100% | |
| Indians | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Date | ||||||||||
| 2011-09-30 | 2 | 33.33% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-18 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-30 | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 2012-06-21 | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 2012-09-24 | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Amount | ||||||||||
| 30.00 | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Number of Vehicles | ||||||||||
| 1 | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| 2 | 2 | 33.33% | 1 | 33.33% | 0 | 0% | 1 | 100% | 0 | 0% |
| 3 | 2 | 33.33% | 1 | 33.33% | 1 | 100% | 0 | 0% | 0 | 0% |
| 13 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Time In | ||||||||||
| 2011-09-30 18:15:00 | 2 | 33.33% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-18 11:01:00 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-30 20:26:00 | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 2012-06-21 19:10:00 | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 2012-09-24 12:19:00 | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Time Out | ||||||||||
| 2011-09-30 18:52:00 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-30 19:01:00 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-18 11:17:00 | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-03-30 20:41:00 | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 2012-06-21 19:32:00 | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| 2012-09-24 12:47:00 | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Time of Visit | ||||||||||
| 10:01-13:00 | 2 | 33.33% | 1 | 33.33% | 0 | 0% | 0 | 0% | 1 | 100% |
| 17:01-20:00 | 2 | 33.33% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| 20:01-24:00 | 2 | 33.33% | 0 | 0% | 1 | 100% | 1 | 100% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 1. Was there proper sign to the Car Wash bay ? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 2. Was the Car Wash area clean and tidy ? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 3. Was there any delay in approaching customers ? | ||||||||||
| No | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||||||||
| Yes | 5 | 83.33% | 2 | 66.67% | 1 | 100% | 1 | 100% | 1 | 100% |
| No | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| I was not greeted by staff as he was working in me | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| I was not greeted by staff. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 5a. Did the attendant check whether your car has a sunroof ? | ||||||||||
| Yes | 2 | 33.33% | 0 | 0% | 1 | 100% | 0 | 0% | 1 | 100% |
| No | 3 | 50% | 3 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 5b. Did the attendant politely declined automatic car wash if it has a sunroof ? | ||||||||||
| Yes | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| No | 3 | 50% | 3 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 2 | 33.33% | 0 | 0% | 0 | 0% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 6. Did the attendant inform you about the price of car wash ? | ||||||||||
| Yes | 4 | 66.67% | 1 | 33.33% | 1 | 100% | 1 | 100% | 1 | 100% |
| No | 2 | 33.33% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| Attendant did not inform me about the price. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| I was not informed by staff about the price. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 7. Did the attendant inspect your car for any scratches, damages or dents and inform you ? | ||||||||||
| Yes | 4 | 66.67% | 1 | 33.33% | 1 | 100% | 1 | 100% | 1 | 100% |
| No | 2 | 33.33% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| Attendant did not check my car for any scratches, damages or dents | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Attendant did not cheque for any scratches or dent | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 8. Did he guide your vehicle for positioning at the stopper ? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 9. Did the staff thank you as you were leaving ? | ||||||||||
| Yes | 4 | 66.67% | 1 | 33.33% | 1 | 100% | 1 | 100% | 1 | 100% |
| No | 2 | 33.33% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| He did not greet me while leaving. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| There was no farewell greeting by staff. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 10. Was the uniform of the attendant neat and tidy ? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 11. Was the attendant wearing visible nametag ? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| Could not read the name or not clear or not visible or small letters so not visible | 1 | 16.67% | 0 | 0% | 0 | 0% | 1 | 100% | 0 | 0% |
| عبد العزيز | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 12. Was he able to communicate with customer ? | ||||||||||
| Yes | 5 | 83.33% | 2 | 66.67% | 1 | 100% | 1 | 100% | 1 | 100% |
| No | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| He did not communicate with me. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 13. Was staff courteous / friendly? | ||||||||||
| Yes | 5 | 83.33% | 2 | 66.67% | 1 | 100% | 1 | 100% | 1 | 100% |
| No | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| He was working in mechanical manner. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 14. After car wash, did he guide you to the vacuum bay ? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| After car wash another staff from vaccum bay guide | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| He was not avilable there so another staff ask me | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 15. Did any attendant advise you to take care of your personal belongings/valuables if any ? | ||||||||||
| Yes | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| No | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 4 | 66.67% | 2 | 66.67% | 1 | 100% | 1 | 100% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| No one ask me to take care for personal belongings | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| There were no valuable items. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 16. Did any attendant offer you seating ? | ||||||||||
| Yes | 4 | 66.67% | 1 | 33.33% | 1 | 100% | 1 | 100% | 1 | 100% |
| No | 2 | 33.33% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| No one ask me for seating. | 2 | 33.33% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| 17. Did attendants wipe your car dry to your satisfaction ? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 19. Did the attendant offer to empty the ashtray and clean it ? | ||||||||||
| N.A. | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| There was no ash tray in my car. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 21. Did they clean all the tyres with sponge ? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| They clean the tyres but not in a proper way. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 22. Were you offered a receipt voluntarily ? | ||||||||||
| Yes | 2 | 33.33% | 1 | 33.33% | 0 | 0% | 1 | 100% | 0 | 0% |
| No | 4 | 66.67% | 2 | 66.67% | 1 | 100% | 0 | 0% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| Attendant asked me if I wanted a receipt | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| I had to ask for the reciept | 1 | 16.67% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% |
| No one offered me for receipt so I asked them for | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| لم يعرض علي وصل استلام | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 23a. Were they adequately stocked with all necessary supplies such as soap ? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 23b. Were they adequately stocked with all necessary supplies such as toilet tissue ? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| N.A. | 2 | 33.33% | 0 | 0% | 0 | 0% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 24a. Were sinks clean? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 24b. Were mirrors clean? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 24c. Were hand dryers clean? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 24d. Were dispensers clean? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 24e. Were toilets and urinals clean? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 25a. Were doors clean? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 25b. Were wallsclean? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 25c. Were ceiling clean? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 25d. Were vents clean? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 25e. Were floors clean? | ||||||||||
| Yes | 2 | 33.33% | 0 | 0% | 0 | 0% | 1 | 100% | 1 | 100% |
| No | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| الارضيات مملوءه بالمياه | 1 | 16.67% | 0 | 0% | 1 | 100% | 0 | 0% | 0 | 0% |
| 25f. Were baseboards clean? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 25g. Were grout clean? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 26a. Were Trash containers clean ? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 26b. Were Trash containers not overflowing? | ||||||||||
| Yes | 3 | 50% | 0 | 0% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 3 | 100% | 0 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 27. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 5 | 83.33% | 2 | 66.67% | 1 | 100% | 1 | 100% | 1 | 100% |
| No | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Comments | ||||||||||
| There was smell in the rest room. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 28. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| 29. Was the Mosque premises clean ? | ||||||||||
| Yes | 2 | 33.33% | 2 | 66.67% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 4 | 66.67% | 1 | 33.33% | 1 | 100% | 1 | 100% | 1 | 100% |
| Total | 6 | 100% | 3 | 100% | 1 | 100% | 1 | 100% | 1 | 100% |
| OVER ALL COMMENTS | ||||||||||
| I was satisfied with his job. He did almost everthing from his side except the greeting. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Staff who attendant me first for car wash was working in mechanical manner. He did not attend me properly. After complete everything I waited long time to get the receipt. I was totaly dissatisfied with the services. | 1 | 16.67% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |