Company: Adnoc

Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 1269

Sample Size:  16

Questions Total Samples 754 - SHAWAMEKH SOUTH755 - SHAWAMEKH NORTH993 - AL GHURRAH766 - KHALIFA CITY
  Abs Percentage AbsPercentageAbsPercentageAbsPercentageAbsPercentage
Language    
ar 2 12.5% 000000250
en 14 87.5% 410041004100250
Total 16 100% 4100%4100%4100%4100%
Company    
Adnoc 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
Shopper ID    
23 1 6.25% 125000000
112 1 6.25% 000000125
126 1 6.25% 000000125
127 1 6.25% 001250000
146 1 6.25% 000000125
147 1 6.25% 000000125
158 1 6.25% 001250000
163 1 6.25% 125000000
221 1 6.25% 000012500
261 1 6.25% 001250000
1005 1 6.25% 000012500
1023 1 6.25% 125000000
2014 2 12.5% 0012512500
2015 1 6.25% 125000000
2099 1 6.25% 000012500
Total 16 100% 4100%4100%4100%4100%
Serial No    
0008 1 6.25% 125000000
0011 2 12.5% 250000000
0013 1 6.25% 001250000
0016 1 6.25% 001250000
0017 1 6.25% 001250000
0023 1 6.25% 000000125
0026 1 6.25% 000000125
0027 1 6.25% 000000125
0212 1 6.25% 000012500
0217 1 6.25% 000012500
0221 1 6.25% 000012500
51 1 6.25% 125000000
585 1 6.25% 001250000
660 1 6.25% 000012500
675 1 6.25% 000000125
Total 16 100% 4100%4100%4100%4100%
Operator Code    
3 18.75% 12500125125
172 1 6.25% 001250000
3409 2 12.5% 1250012500
5051 4 25% 12500125250
9001 3 18.75% 12512512500
9003 1 6.25% 001250000
basma 2 12.5% 0012500125
Total 16 100% 4100%4100%4100%4100%
Emirate    
Abu Dhabi 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
Site ID    
3 4 25% 4100000000
4 4 25% 0041000000
14 4 25% 0000004100
165 4 25% 0000410000
Total 16 100% 4100%4100%4100%4100%
Number of Staff    
1 1 6.25% 000000125
2 1 6.25% 000012500
3 9 56.25% 3754100125125
4 2 12.5% 0000125125
5 1 6.25% 000000125
6 1 6.25% 125000000
7 1 6.25% 000012500
Total 16 100% 4100%4100%4100%4100%
CSA Name    
6 37.5% 250250125125
ABDULHAI 1 6.25% 125000000
DREYON 1 6.25% 000000125
IBRAHIM 1 6.25% 125000000
KHATIM 1 6.25% 000000125
NARAYAN 1 6.25% 000000125
RAHAMAN 1 6.25% 000012500
ahmed 1 6.25% 000012500
mhamed 1 6.25% 001250000
mohd 1 6.25% 001250000
yousif 1 6.25% 000012500
Total 16 100% 4100%4100%4100%4100%
CSA Number    
15 93.75% 410041003754100
5930 1 6.25% 000012500
Total 16 100% 4100%4100%4100%4100%
Gender    
Male 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
Height    
Tall 4 25% 3751250000
Medium 8 50% 125250250375
Short 4 25% 00125250125
Total 16 100% 4100%4100%4100%4100%
Built    
Thin 1 6.25% 000012500
Medium 15 93.75% 410041003754100
Total 16 100% 4100%4100%4100%4100%
Spectacles    
Yes 1 6.25% 001250000
No 15 93.75% 410037541004100
Total 16 100% 4100%4100%4100%4100%
Beard    
Yes 4 25% 125125125125
No 12 75% 375375375375
Total 16 100% 4100%4100%4100%4100%
Mustache    
Yes 5 31.25% 125250125125
No 11 68.75% 375250375375
Total 16 100% 4100%4100%4100%4100%
Ethnic Groups    
Expat Arabs 1 6.25% 001250000
Expat. Arabs 2 12.5% 250000000
Filipino 2 12.5% 0012500125
Indian 8 50% 002504100250
Others 3 18.75% 2500000125
Total 16 100% 4100%4100%4100%4100%
Other Ethnic Groups    
15 93.75% 375410041004100
ARBIC 1 6.25% 125000000
Total 16 100% 4100%4100%4100%4100%
Date    
2011-09-20 1 6.25% 125000000
2011-12-06 1 6.25% 001250000
2011-12-12 1 6.25% 000012500
2011-12-15 1 6.25% 000000125
2012-02-24 1 6.25% 000012500
2012-02-27 1 6.25% 125000000
2012-03-20 1 6.25% 000000125
2012-03-30 1 6.25% 001250000
2012-05-30 1 6.25% 001250000
2012-06-18 1 6.25% 125000000
2012-06-19 1 6.25% 000012500
2012-07-28 1 6.25% 000000125
2012-09-14 1 6.25% 000000125
2012-09-27 1 6.25% 001250000
2012-09-28 1 6.25% 125000000
2012-09-29 1 6.25% 000012500
Total 16 100% 4100%4100%4100%4100%
Amount    
30.00 12 75% 41000041004100
40.00 4 25% 0041000000
Total 16 100% 4100%4100%4100%4100%
Number of Vehicles    
0 1 6.25% 000000125
1 2 12.5% 1250012500
2 4 25% 125125125125
3 2 12.5% 0012500125
4 4 25% 12525000125
6 1 6.25% 000012500
9 1 6.25% 125000000
10 1 6.25% 000012500
Total 16 100% 4100%4100%4100%4100%
Time In    
2011-09-20 11:45:00 1 6.25% 125000000
2011-12-06 20:18:00 1 6.25% 001250000
2011-12-12 14:50:00 1 6.25% 000012500
2011-12-15 17:35:00 1 6.25% 000000125
2012-02-24 07:05:00 1 6.25% 000012500
2012-02-27 13:15:00 1 6.25% 125000000
2012-03-20 07:19:00 1 6.25% 000000125
2012-03-30 19:24:00 1 6.25% 001250000
2012-05-30 17:40:00 1 6.25% 001250000
2012-06-18 10:10:00 1 6.25% 125000000
2012-06-19 07:30:00 1 6.25% 000012500
2012-07-28 18:05:00 1 6.25% 000000125
2012-09-14 15:18:00 1 6.25% 000000125
2012-09-27 11:55:00 1 6.25% 001250000
2012-09-28 14:22:00 1 6.25% 125000000
2012-09-29 14:00:00 1 6.25% 000012500
Total 16 100% 4100%4100%4100%4100%
Time Out    
2011-09-20 12:44:00 1 6.25% 125000000
2011-12-06 20:39:00 1 6.25% 001250000
2011-12-12 15:22:00 1 6.25% 000012500
2011-12-15 17:58:00 1 6.25% 000000125
2012-02-24 07:35:00 1 6.25% 000012500
2012-02-27 13:41:00 1 6.25% 125000000
2012-03-20 07:32:00 1 6.25% 000000125
2012-03-30 19:38:00 1 6.25% 001250000
2012-05-30 17:52:00 1 6.25% 001250000
2012-06-18 10:28:00 1 6.25% 125000000
2012-06-19 07:49:00 1 6.25% 000012500
2012-07-28 18:30:00 1 6.25% 000000125
2012-09-14 15:41:00 1 6.25% 000000125
2012-09-27 12:10:00 1 6.25% 001250000
2012-09-28 14:31:00 1 6.25% 125000000
2012-09-29 14:23:00 1 6.25% 000012500
Total 16 100% 4100%4100%4100%4100%
Time of Visit    
07:00-10:00 3 18.75% 0000250125
10:01-13:00 3 18.75% 2501250000
13:01-17:00 5 31.25% 25000250125
17:01-20:00 4 25% 0025000250
20:01-24:00 1 6.25% 001250000
Total 16 100% 4100%4100%4100%4100%
1. Was there proper sign to the Car Wash bay ?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
2. Was the Car Wash area clean and tidy ?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
3. Was there any delay in approaching customers ?    
Yes 1 6.25% 001250000
No 15 93.75% 410037541004100
Total 16 100% 4100%4100%4100%4100%
Comments    
Had to wait 1 6.25% 0 0% 1 25% 0 0% 0 0%
4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.    
Yes 14 87.5% 410041004100250
No 2 12.5% 000000250
Total 16 100% 4100%4100%4100%4100%
Comments    
الاسلوب كان عادي 1 6.25% 0 0% 0 0% 0 0% 1 25%
5a. Did the attendant check whether your car has a sunroof ?    
Yes 6 37.5% 125375125125
No 5 31.25% 125125125250
N.A. 5 31.25% 25000250125
Total 16 100% 4100%4100%4100%4100%
Comments    
لم يتحقق ان كانت مزوده بفتحه سقف 1 6.25% 0 0% 0 0% 0 0% 1 25%
5b. Did the attendant politely declined automatic car wash if it has a sunroof ?    
Yes 5 31.25% 12537512500
No 4 25% 125125125125
N.A. 7 43.75% 25000250375
Total 16 100% 4100%4100%4100%4100%
6. Did the attendant inform you about the price of car wash ?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
7. Did the attendant inspect your car for any scratches, damages or dents and inform you ?    
Yes 15 93.75% 375410041004100
No 1 6.25% 125000000
Total 16 100% 4100%4100%4100%4100%
8. Did he guide your vehicle for positioning at the stopper ?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
9. Did the staff thank you as you were leaving ?    
Yes 14 87.5% 37537541004100
No 2 12.5% 1251250000
Total 16 100% 4100%4100%4100%4100%
Comments    
DID NOT SAY ANYTHING 1 6.25% 0 0% 1 25% 0 0% 0 0%
10. Was the uniform of the attendant neat and tidy ?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
11. Was the attendant wearing visible nametag ?    
Yes 10 62.5% 250250375375
No 6 37.5% 250250125125
Total 16 100% 4100%4100%4100%4100%
Comments    
NO NAME TAG 1 6.25% 0 0% 1 25% 0 0% 0 0%
No name tag 3 18.75% 1 25% 1 25% 1 25% 0 0%
could not read the name 1 6.25% 0 0% 0 0% 1 25% 0 0%
mohd 1 6.25% 0 0% 1 25% 0 0% 0 0%
لا يرتدي بطاقه 1 6.25% 0 0% 0 0% 0 0% 1 25%
12. Was he able to communicate with customer ?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
13. Was staff courteous / friendly?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
14. After car wash, did he guide you to the vacuum bay ?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
15. Did any attendant advise you to take care of your personal belongings/valuables if any ?    
Yes 5 31.25% 125125125250
No 1 6.25% 125000000
N.A. 10 62.5% 250375375250
Total 16 100% 4100%4100%4100%4100%
16. Did any attendant offer you seating ?    
Yes 13 81.25% 37541004100250
No 3 18.75% 1250000250
Total 16 100% 4100%4100%4100%4100%
Comments    
Did not offer waiting area 1 6.25% 0 0% 0 0% 0 0% 1 25%
17. Did attendants wipe your car dry to your satisfaction ?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
19. Did the attendant offer to empty the ashtray and clean it ?    
Yes 9 56.25% 375250250250
N.A. 7 43.75% 125250250250
Total 16 100% 4100%4100%4100%4100%
20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
21. Did they clean all the tyres with sponge ?    
Yes 16 100% 4100410041004100
Total 16 100% 4100%4100%4100%4100%
22. Were you offered a receipt voluntarily ?    
Yes 14 87.5% 37541004100375
No 2 12.5% 1250000125
Total 16 100% 4100%4100%4100%4100%
Comments    
لم يعرض علي وصل استلام 1 6.25% 0 0% 0 0% 0 0% 1 25%
23a. Were they adequately stocked with all necessary supplies such as soap ?    
Yes 12 75% 375375375375
Total 12 100% 3100%3100%3100%3100%
23b. Were they adequately stocked with all necessary supplies such as toilet tissue ?    
Yes 9 56.25% 375125375250
No 3 18.75% 0025000125
Total 12 100% 3100%3100%3100%3100%
Comments    
No tissues 2 12.5% 0 0% 1 25% 0 0% 1 25%
لا يوجد ورق تواليت 1 6.25% 0 0% 1 25% 0 0% 0 0%
23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist)    
Yes 6 37.5% 250125250125
No 1 6.25% 000000125
N.A. 5 31.25% 125250125125
Total 12 100% 3100%3100%3100%3100%
Comments    
no paper towel 2 12.5% 0 0% 1 25% 0 0% 1 25%
24a. Were sinks clean?    
Yes 12 75% 375375375375
Total 12 100% 3100%3100%3100%3100%
24b. Were mirrors clean?    
Yes 12 75% 375375375375
Total 12 100% 3100%3100%3100%3100%
24c. Were hand dryers clean?    
Yes 9 56.25% 250375250250
N.A. 3 18.75% 12500125125
Total 12 100% 3100%3100%3100%3100%
Comments    
No dryers 1 6.25% 0 0% 0 0% 0 0% 1 25%
24d. Were dispensers clean?    
Yes 12 75% 375375375375
Total 12 100% 3100%3100%3100%3100%
24e. Were toilets and urinals clean?    
Yes 12 75% 375375375375
Total 12 100% 3100%3100%3100%3100%
25a. Were doors clean?    
Yes 12 75% 375375375375
Total 12 100% 3100%3100%3100%3100%
25b. Were wallsclean?    
Yes 12 75% 375375375375
Total 12 100% 3100%3100%3100%3100%
25c. Were ceiling clean?    
Yes 12 75% 375375375375
Total 12 100% 3100%3100%3100%3100%
25d. Were vents clean?    
Yes 12 75% 375375375375
Total 12 100% 3100%3100%3100%3100%
25e. Were floors clean?    
Yes 12 75% 375375375375
Total 12 100% 3100%3100%3100%3100%
25f. Were baseboards clean?    
Yes 12 75% 375375375375
Total 12 100% 3100%3100%3100%3100%
25g. Were grout clean?    
Yes 11 68.75% 375250375375
N.A. 1 6.25% 001250000
Total 12 100% 3100%3100%3100%3100%
26a. Were Trash containers clean ?    
Yes 10 62.5% 250250375375
N.A. 2 12.5% 1251250000
Total 12 100% 3100%3100%3100%3100%
26b. Were Trash containers not overflowing?    
Yes 10 62.5% 250250375375
N.A. 2 12.5% 1251250000
Total 12 100% 3100%3100%3100%3100%
27. Was the restroom smelling clean & fresh (without any offensive odor) ?    
Yes 14 87.5% 410025041004100
No 1 6.25% 001250000
N.A. 1 6.25% 001250000
Total 16 100% 4100%4100%4100%4100%
Comments    
VERY BAD SMELL 1 6.25% 0 0% 1 25% 0 0% 0 0%
28. Were all the facilities inside the restroom in good working condition ?    
Yes 14 87.5% 410025041004100
No 1 6.25% 001250000
N.A. 1 6.25% 001250000
Total 16 100% 4100%4100%4100%4100%
Comments    
Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken 1 6.25% 0 0% 1 25% 0 0% 0 0%
29. Was the Mosque premises clean ?    
Yes 8 50% 375250250125
N.A. 8 50% 125250250375
Total 16 100% 4100%4100%4100%4100%
OVER ALL COMMENTS    
المكان مرتب والموظفين مرتبين والعمل قائم على اكمل وجه 1 6.25% 0 0% 0 0% 0 0% 1 25%