Company: Adnoc

Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 1279

Sample Size:  2

Questions Total Samples 850 - Batha Alhayer
  Abs Percentage AbsPercentage
Language    
ar 2 100% 2100
Total 2 100% 2100%
Company    
Adnoc 2 100% 2100
Total 2 100% 2100%
Shopper ID    
11 2 100% 2100
Total 2 100% 2100%
Serial No    
0341 1 50% 150
0534 1 50% 150
Total 2 100% 2100%
Operator Code    
5051 2 100% 2100
Total 2 100% 2100%
Emirate    
Al Ain 2 100% 2100
Total 2 100% 2100%
Site ID    
500 2 100% 2100
Total 2 100% 2100%
Number of Staff    
3 1 50% 150
4 1 50% 150
Total 2 100% 2100%
CSA Name    
MANDA SALAZAR 1 50% 150
MARTIN 1 50% 150
Total 2 100% 2100%
CSA Number    
2 100% 2100
Total 2 100% 2100%
Gender    
Male 2 100% 2100
Total 2 100% 2100%
Height    
Medium 1 50% 150
Short 1 50% 150
Total 2 100% 2100%
Built    
Medium 2 100% 2100
Total 2 100% 2100%
Spectacles    
No 2 100% 2100
Total 2 100% 2100%
Beard    
No 2 100% 2100
Total 2 100% 2100%
Mustache    
Yes 1 50% 150
No 1 50% 150
Total 2 100% 2100%
Ethnic Groups    
Filipino 2 100% 2100
Total 2 100% 2100%
Other Ethnic Groups    
2 100% 2100
Total 2 100% 2100%
Date    
2012-07-29 1 50% 150
2012-10-07 1 50% 150
Total 2 100% 2100%
Amount    
40.00 2 100% 2100
Total 2 100% 2100%
Number of Vehicles    
0 2 100% 2100
Total 2 100% 2100%
Time In    
2012-07-29 21:02:00 1 50% 150
2012-10-07 12:55:00 1 50% 150
Total 2 100% 2100%
Time Out    
2012-07-29 21:21:00 1 50% 150
2012-10-07 13:20:00 1 50% 150
Total 2 100% 2100%
Time of Visit    
10:01-13:00 1 50% 150
20:01-24:00 1 50% 150
Total 2 100% 2100%
1. Was there proper sign to the Car Wash bay ?    
Yes 2 100% 2100
Total 2 100% 2100%
2. Was the Car Wash area clean and tidy ?    
Yes 2 100% 2100
Total 2 100% 2100%
3. Was there any delay in approaching customers ?    
No 2 100% 2100
Total 2 100% 2100%
4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.    
Yes 1 50% 150
No 1 50% 150
Total 2 100% 2100%
Comments    
No greetings or did not wish 1 50% 1 50%
5a. Did the attendant check whether your car has a sunroof ?    
Yes 2 100% 2100
Total 2 100% 2100%
5b. Did the attendant politely declined automatic car wash if it has a sunroof ?    
N.A. 2 100% 2100
Total 2 100% 2100%
6. Did the attendant inform you about the price of car wash ?    
Yes 2 100% 2100
Total 2 100% 2100%
7. Did the attendant inspect your car for any scratches, damages or dents and inform you ?    
Yes 2 100% 2100
Total 2 100% 2100%
8. Did he guide your vehicle for positioning at the stopper ?    
Yes 2 100% 2100
Total 2 100% 2100%
9. Did the staff thank you as you were leaving ?    
Yes 1 50% 150
No 1 50% 150
Total 2 100% 2100%
Comments    
No farewell greeting or no thank you when leaving 1 50% 1 50%
10. Was the uniform of the attendant neat and tidy ?    
Yes 2 100% 2100
Total 2 100% 2100%
11. Was the attendant wearing visible nametag ?    
Yes 2 100% 2100
Total 2 100% 2100%
12. Was he able to communicate with customer ?    
Yes 2 100% 2100
Total 2 100% 2100%
13. Was staff courteous / friendly?    
Yes 2 100% 2100
Total 2 100% 2100%
14. After car wash, did he guide you to the vacuum bay ?    
Yes 2 100% 2100
Total 2 100% 2100%
15. Did any attendant advise you to take care of your personal belongings/valuables if any ?    
Yes 2 100% 2100
Total 2 100% 2100%
16. Did any attendant offer you seating ?    
Yes 2 100% 2100
Total 2 100% 2100%
17. Did attendants wipe your car dry to your satisfaction ?    
Yes 2 100% 2100
Total 2 100% 2100%
18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?    
Yes 2 100% 2100
Total 2 100% 2100%
19. Did the attendant offer to empty the ashtray and clean it ?    
N.A. 2 100% 2100
Total 2 100% 2100%
20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?    
Yes 2 100% 2100
Total 2 100% 2100%
21. Did they clean all the tyres with sponge ?    
Yes 2 100% 2100
Total 2 100% 2100%
22. Were you offered a receipt voluntarily ?    
Yes 1 50% 150
No 1 50% 150
Total 2 100% 2100%
Comments    
I had to ask for the reciept 1 50% 1 50%
23a. Were they adequately stocked with all necessary supplies such as soap ?    
Yes 2 100% 2100
Total 2 100% 2100%
23b. Were they adequately stocked with all necessary supplies such as toilet tissue ?    
No 2 100% 2100
Total 2 100% 2100%
Comments    
No tissues 2 100% 2 100%
23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist)    
N.A. 2 100% 2100
Total 2 100% 2100%
24a. Were sinks clean?    
Yes 2 100% 2100
Total 2 100% 2100%
24b. Were mirrors clean?    
Yes 1 50% 150
No 1 50% 150
Total 2 100% 2100%
Comments    
water spots on the mirror 1 50% 1 50%
24c. Were hand dryers clean?    
Yes 2 100% 2100
Total 2 100% 2100%
24d. Were dispensers clean?    
Yes 2 100% 2100
Total 2 100% 2100%
24e. Were toilets and urinals clean?    
Yes 2 100% 2100
Total 2 100% 2100%
25a. Were doors clean?    
Yes 2 100% 2100
Total 2 100% 2100%
25b. Were wallsclean?    
Yes 2 100% 2100
Total 2 100% 2100%
25c. Were ceiling clean?    
Yes 2 100% 2100
Total 2 100% 2100%
25d. Were vents clean?    
Yes 2 100% 2100
Total 2 100% 2100%
25e. Were floors clean?    
Yes 1 50% 150
No 1 50% 150
Total 2 100% 2100%
Comments    
It was dirty 1 50% 1 50%
25f. Were baseboards clean?    
Yes 2 100% 2100
Total 2 100% 2100%
25g. Were grout clean?    
Yes 2 100% 2100
Total 2 100% 2100%
26a. Were Trash containers clean ?    
Yes 2 100% 2100
Total 2 100% 2100%
26b. Were Trash containers not overflowing?    
Yes 2 100% 2100
Total 2 100% 2100%
27. Was the restroom smelling clean & fresh (without any offensive odor) ?    
Yes 2 100% 2100
Total 2 100% 2100%
28. Were all the facilities inside the restroom in good working condition ?    
Yes 2 100% 2100
Total 2 100% 2100%
29. Was the Mosque premises clean ?    
Yes 1 50% 150
N.A. 1 50% 150
Total 2 100% 2100%
Comments    
No mosque 1 50% 1 50%