Cross tab report

Company: Adnoc

Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 1304

Sample Size: 15

Questions	Total Samples		861 - SHAHAMA		888 - SAMHA REST AREA NORTH		887 - SAMHA REST AREA SOUTH		752 - AL QANAH
	Abs	Percentage	Abs	Percentage	Abs	Percentage	Abs	Percentage	Abs	Percentage
Language
ar	5	33.33%	1	25	2	40	0	0	2	50
en	10	66.67%	3	75	3	60	2	100	2	50
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Company
Adnoc	15	100%	4	100	5	100	2	100	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Shopper ID
37	1	6.67%	0	0	0	0	1	50	0	0
127	1	6.67%	0	0	1	20	0	0	0	0
128	1	6.67%	1	25	0	0	0	0	0	0
143	1	6.67%	1	25	0	0	0	0	0	0
146	1	6.67%	0	0	0	0	0	0	1	25
148	2	13.33%	0	0	1	20	0	0	1	25
154	1	6.67%	0	0	0	0	0	0	1	25
155	1	6.67%	0	0	0	0	0	0	1	25
159	1	6.67%	0	0	1	20	0	0	0	0
165	1	6.67%	0	0	1	20	0	0	0	0
1006	1	6.67%	0	0	0	0	1	50	0	0
2019	1	6.67%	0	0	1	20	0	0	0	0
2028	1	6.67%	1	25	0	0	0	0	0	0
2049	1	6.67%	1	25	0	0	0	0	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Serial No
0003	1	6.67%	0	0	0	0	0	0	1	25
0006	2	13.33%	0	0	0	0	0	0	2	50
0050	1	6.67%	1	25	0	0	0	0	0	0
0054	1	6.67%	1	25	0	0	0	0	0	0
0055	2	13.33%	1	25	0	0	1	50	0	0
0060	1	6.67%	0	0	1	20	0	0	0	0
0064	2	13.33%	0	0	2	40	0	0	0	0
137	1	6.67%	0	0	1	20	0	0	0	0
241	1	6.67%	0	0	1	20	0	0	0	0
292	1	6.67%	0	0	0	0	1	50	0	0
30	1	6.67%	1	25	0	0	0	0	0	0
344	1	6.67%	0	0	0	0	0	0	1	25
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Operator Code
	5	33.33%	1	25	2	40	1	50	1	25
5051	6	40%	1	25	1	20	1	50	3	75
9001	2	13.33%	1	25	1	20	0	0	0	0
basma	2	13.33%	1	25	1	20	0	0	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Emirate
Abu Dhabi	15	100%	4	100	5	100	2	100	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Site ID
1	4	26.67%	0	0	0	0	0	0	4	100
75	4	26.67%	4	100	0	0	0	0	0	0
97	2	13.33%	0	0	0	0	2	100	0	0
98	5	33.33%	0	0	5	100	0	0	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Number of Staff
1	3	20%	1	25	1	20	0	0	1	25
2	1	6.67%	1	25	0	0	0	0	0	0
3	5	33.33%	1	25	1	20	1	50	2	50
4	2	13.33%	0	0	1	20	0	0	1	25
5	1	6.67%	0	0	1	20	0	0	0	0
7	1	6.67%	1	25	0	0	0	0	0	0
11	1	6.67%	0	0	1	20	0	0	0	0
12	1	6.67%	0	0	0	0	1	50	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
CSA Name
	4	26.67%	1	25	2	40	0	0	1	25
ABDUL JABAR	1	6.67%	0	0	0	0	0	0	1	25
ABDUL RASHID	1	6.67%	0	0	0	0	1	50	0	0
ANIS	1	6.67%	0	0	0	0	1	50	0	0
JABAR	1	6.67%	0	0	0	0	0	0	1	25
JEE JEE	1	6.67%	0	0	0	0	0	0	1	25
NOFAL	1	6.67%	1	25	0	0	0	0	0	0
SADIK	1	6.67%	0	0	1	20	0	0	0	0
SIDDIQUE`	1	6.67%	0	0	1	20	0	0	0	0
mohamed	1	6.67%	1	25	0	0	0	0	0	0
mohd	1	6.67%	1	25	0	0	0	0	0	0
pv	1	6.67%	0	0	1	20	0	0	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
CSA Number
	12	80%	2	50	5	100	1	50	4	100
--	1	6.67%	1	25	0	0	0	0	0	0
19075	1	6.67%	1	25	0	0	0	0	0	0
9335	1	6.67%	0	0	0	0	1	50	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Gender
Male	15	100%	4	100	5	100	2	100	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Height
Tall	4	26.67%	1	25	1	20	1	50	1	25
Medium	10	66.67%	3	75	3	60	1	50	3	75
Short	1	6.67%	0	0	1	20	0	0	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Built
Thin	2	13.33%	0	0	0	0	1	50	1	25
Medium	10	66.67%	4	100	2	40	1	50	3	75
Fat	3	20%	0	0	3	60	0	0	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Spectacles
Yes	2	13.33%	0	0	2	40	0	0	0	0
No	13	86.67%	4	100	3	60	2	100	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Beard
Yes	5	33.33%	1	25	2	40	2	100	0	0
No	10	66.67%	3	75	3	60	0	0	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Mustache
Yes	6	40%	1	25	2	40	2	100	1	25
No	9	60%	3	75	3	60	0	0	3	75
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Ethnic Groups
Indian	15	100%	4	100	5	100	2	100	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Other Ethnic Groups
	15	100%	4	100	5	100	2	100	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Date
2011-09-20	1	6.67%	1	25	0	0	0	0	0	0
2011-10-08	1	6.67%	0	0	1	20	0	0	0	0
2011-10-15	1	6.67%	0	0	1	20	0	0	0	0
2011-10-19	1	6.67%	0	0	0	0	0	0	1	25
2011-10-26	1	6.67%	0	0	0	0	1	50	0	0
2012-02-24	1	6.67%	0	0	0	0	1	50	0	0
2012-02-27	1	6.67%	0	0	0	0	0	0	1	25
2012-03-05	1	6.67%	0	0	1	20	0	0	0	0
2012-04-06	1	6.67%	1	25	0	0	0	0	0	0
2012-05-31	1	6.67%	0	0	0	0	0	0	1	25
2012-06-22	1	6.67%	0	0	1	20	0	0	0	0
2012-07-10	1	6.67%	1	25	0	0	0	0	0	0
2012-08-17	1	6.67%	0	0	0	0	0	0	1	25
2012-09-14	1	6.67%	0	0	1	20	0	0	0	0
2012-09-15	1	6.67%	1	25	0	0	0	0	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Amount
30.00	13	86.67%	4	100	5	100	0	0	4	100
40.00	1	6.67%	0	0	0	0	1	50	0	0
45.00	1	6.67%	0	0	0	0	1	50	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Number of Vehicles
1	3	20%	2	50	0	0	0	0	1	25
2	5	33.33%	1	25	2	40	1	50	1	25
3	4	26.67%	0	0	2	40	0	0	2	50
17	1	6.67%	1	25	0	0	0	0	0	0
33	2	13.33%	0	0	1	20	1	50	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Time In
2011-09-20 09:56:00	1	6.67%	1	25	0	0	0	0	0	0
2011-10-08 14:55:00	1	6.67%	0	0	1	20	0	0	0	0
2011-10-15 22:05:00	1	6.67%	0	0	1	20	0	0	0	0
2011-10-19 14:27:00	1	6.67%	0	0	0	0	0	0	1	25
2011-10-26 13:40:00	1	6.67%	0	0	0	0	1	50	0	0
2012-02-24 09:35:00	1	6.67%	0	0	0	0	1	50	0	0
2012-02-27 07:40:00	1	6.67%	0	0	0	0	0	0	1	25
2012-03-05 12:38:00	1	6.67%	0	0	1	20	0	0	0	0
2012-04-06 17:34:00	1	6.67%	1	25	0	0	0	0	0	0
2012-05-31 12:21:00	1	6.67%	0	0	0	0	0	0	1	25
2012-06-22 09:18:00	1	6.67%	0	0	1	20	0	0	0	0
2012-07-10 19:50:00	1	6.67%	1	25	0	0	0	0	0	0
2012-08-17 14:02:00	1	6.67%	0	0	0	0	0	0	1	25
2012-09-14 10:41:00	1	6.67%	0	0	1	20	0	0	0	0
2012-09-15 10:30:00	1	6.67%	1	25	0	0	0	0	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Time Out
2011-09-20 10:46:00	1	6.67%	1	25	0	0	0	0	0	0
2011-10-08 15:09:00	1	6.67%	0	0	1	20	0	0	0	0
2011-10-15 22:45:00	1	6.67%	0	0	1	20	0	0	0	0
2011-10-19 14:42:00	1	6.67%	0	0	0	0	0	0	1	25
2011-10-26 14:30:00	1	6.67%	0	0	0	0	1	50	0	0
2012-02-24 09:58:00	1	6.67%	0	0	0	0	1	50	0	0
2012-02-27 08:01:00	1	6.67%	0	0	0	0	0	0	1	25
2012-03-05 12:47:00	1	6.67%	0	0	1	20	0	0	0	0
2012-04-06 17:49:00	1	6.67%	1	25	0	0	0	0	0	0
2012-05-31 12:44:00	1	6.67%	0	0	0	0	0	0	1	25
2012-06-22 09:28:00	1	6.67%	0	0	1	20	0	0	0	0
2012-07-10 20:05:00	1	6.67%	1	25	0	0	0	0	0	0
2012-08-17 14:25:00	1	6.67%	0	0	0	0	0	0	1	25
2012-09-14 11:03:00	1	6.67%	0	0	1	20	0	0	0	0
2012-09-15 10:57:00	1	6.67%	1	25	0	0	0	0	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Time of Visit
07:00-10:00	4	26.67%	1	25	1	20	1	50	1	25
10:01-13:00	4	26.67%	1	25	2	40	0	0	1	25
13:01-17:00	4	26.67%	0	0	1	20	1	50	2	50
17:01-20:00	2	13.33%	2	50	0	0	0	0	0	0
20:01-24:00	1	6.67%	0	0	1	20	0	0	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
1. Was there proper sign to the Car Wash bay ?
Yes	15	100%	4	100	5	100	2	100	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%
2. Was the Car Wash area clean and tidy ?
Yes	15	100%	4	100	5	100	2	100	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%
3. Was there any delay in approaching customers ?
Yes	2	13.33%	1	25	1	20	0	0	0	0
No	13	86.67%	3	75	4	80	2	100	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%
4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.
Yes	15	100%	4	100	5	100	2	100	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%
5a. Did the attendant check whether your car has a sunroof ?
Yes	4	26.67%	1	25	1	20	0	0	2	50
No	5	33.33%	1	25	2	40	1	50	1	25
N.A.	6	40%	2	50	2	40	1	50	1	25
Total	15	100%	4	100%	5	100%	2	100%	4	100%
5b. Did the attendant politely declined automatic car wash if it has a sunroof ?
Yes	2	13.33%	1	25	1	20	0	0	0	0
No	5	33.33%	1	25	2	40	1	50	1	25
N.A.	8	53.33%	2	50	2	40	1	50	3	75
Total	15	100%	4	100%	5	100%	2	100%	4	100%
6. Did the attendant inform you about the price of car wash ?
Yes	14	93.33%	4	100	5	100	2	100	3	75
No	1	6.67%	0	0	0	0	0	0	1	25
Total	15	100%	4	100%	5	100%	2	100%	4	100%
7. Did the attendant inspect your car for any scratches, damages or dents and inform you ?
Yes	11	73.33%	4	100	4	80	1	50	2	50
No	4	26.67%	0	0	1	20	1	50	2	50
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Comments
Ù„Ù… ÙŠØªØÙ‚Ù‚ Ù…Ù† ÙˆØ¬ÙˆØ¯ Ø§ÙŠ Ø®Ø¯ÙˆØ´	1	6.67%	0	0%	1	20%	0	0%	0	0%
8. Did he guide your vehicle for positioning at the stopper ?
Yes	15	100%	4	100	5	100	2	100	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%
9. Did the staff thank you as you were leaving ?
Yes	13	86.67%	4	100	4	80	2	100	3	75
No	2	13.33%	0	0	1	20	0	0	1	25
Total	15	100%	4	100%	5	100%	2	100%	4	100%
10. Was the uniform of the attendant neat and tidy ?
Yes	15	100%	4	100	5	100	2	100	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%
11. Was the attendant wearing visible nametag ?
Yes	11	73.33%	3	75	3	60	2	100	3	75
No	4	26.67%	1	25	2	40	0	0	1	25
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Comments
No name tag	2	13.33%	1	25%	1	20%	0	0%	0	0%
could not read the name	1	6.67%	0	0%	0	0%	1	50%	0	0%
he was not wearing nametag.	1	6.67%	0	0%	0	0%	0	0%	1	25%
pv	1	6.67%	0	0%	1	20%	0	0%	0	0%
Ù„Ø§ÙŠØ¶Ø¹ Ø¨Ø·Ø§Ù‚Ù‡ Ø¨Ø¥Ø³Ù…Ù‡	1	6.67%	0	0%	1	20%	0	0%	0	0%
12. Was he able to communicate with customer ?
Yes	15	100%	4	100	5	100	2	100	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Comments
mohd	1	6.67%	1	25%	0	0%	0	0%	0	0%
13. Was staff courteous / friendly?
Yes	14	93.33%	4	100	4	80	2	100	4	100
No	1	6.67%	0	0	1	20	0	0	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
14. After car wash, did he guide you to the vacuum bay ?
Yes	14	93.33%	4	100	4	80	2	100	4	100
No	1	6.67%	0	0	1	20	0	0	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Comments
Ù„Ù… ÙŠÙˆØ¬Ù‡Ù†ÙŠ Ù„Ù…ÙƒØ§Ù† Ù…Ø³Ø Ø§Ù„Ø³ÙŠØ§Ø±Ù‡	1	6.67%	0	0%	1	20%	0	0%	0	0%
15. Did any attendant advise you to take care of your personal belongings/valuables if any ?
Yes	4	26.67%	1	25	1	20	0	0	2	50
No	2	13.33%	0	0	1	20	0	0	1	25
N.A.	9	60%	3	75	3	60	2	100	1	25
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Comments
Ù„Ù… ÙŠÙ†Ø¨Ù‡Ù†ÙŠ	1	6.67%	0	0%	1	20%	0	0%	0	0%
16. Did any attendant offer you seating ?
Yes	9	60%	3	75	2	40	1	50	3	75
No	6	40%	1	25	3	60	1	50	1	25
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Comments
Did not offer waiting area	1	6.67%	1	25%	0	0%	0	0%	0	0%
Ù„Ù… ÙŠØ±Ø´Ø¯Ù†ÙŠ Ø¹Ù„Ù‰ Ù…ÙƒØ§Ù† Ø§Ù„Ø¬Ù„ÙˆØ³	1	6.67%	0	0%	1	20%	0	0%	0	0%
Ù„Ù… ÙŠÙ‚Ø¯Ù… Ù„ÙŠ ÙƒØ±Ø³ÙŠ Ù„Ù„Ø¬Ù„ÙˆØ³	1	6.67%	0	0%	1	20%	0	0%	0	0%
17. Did attendants wipe your car dry to your satisfaction ?
Yes	14	93.33%	4	100	4	80	2	100	4	100
No	1	6.67%	0	0	1	20	0	0	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Comments
Ù„Ù… ÙŠÙ‚Ù… Ø¨Ù…Ø³ØÙ‡Ø§	1	6.67%	0	0%	1	20%	0	0%	0	0%
18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?
Yes	14	93.33%	4	100	4	80	2	100	4	100
No	1	6.67%	0	0	1	20	0	0	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Comments
Ù„Ù… ÙŠÙ‚ÙˆÙ…ÙˆØ§ Ø¨ØªÙ†Ø¸ÙŠÙ Ø§Ù„Ø²Ø¬Ø§Ø¬	1	6.67%	0	0%	1	20%	0	0%	0	0%
19. Did the attendant offer to empty the ashtray and clean it ?
Yes	5	33.33%	1	25	0	0	1	50	3	75
N.A.	10	66.67%	3	75	5	100	1	50	1	25
Total	15	100%	4	100%	5	100%	2	100%	4	100%
20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?
Yes	14	93.33%	4	100	4	80	2	100	4	100
No	1	6.67%	0	0	1	20	0	0	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
Comments
Ù„Ù… ÙŠÙ‚ÙˆÙ…ÙˆØ§ Ø¨Ø§Ù„ØªÙ†Ø¸ÙŠÙ	1	6.67%	0	0%	1	20%	0	0%	0	0%
21. Did they clean all the tyres with sponge ?
Yes	15	100%	4	100	5	100	2	100	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%
22. Were you offered a receipt voluntarily ?
Yes	11	73.33%	3	75	3	60	1	50	4	100
No	2	13.33%	1	25	1	20	0	0	0	0
N.A.	2	13.33%	0	0	1	20	1	50	0	0
Total	15	100%	4	100%	5	100%	2	100%	4	100%
23a. Were they adequately stocked with all necessary supplies such as soap ?
Yes	10	66.67%	3	75	3	60	1	50	3	75
Total	10	100%	3	100%	3	100%	1	100%	3	100%
23b. Were they adequately stocked with all necessary supplies such as toilet tissue ?
Yes	9	60%	3	75	3	60	1	50	2	50
No	1	6.67%	0	0	0	0	0	0	1	25
Total	10	100%	3	100%	3	100%	1	100%	3	100%
Comments
NO TOILET TISSUES.	1	6.67%	0	0%	0	0%	0	0%	1	25%
23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist)
Yes	3	20%	0	0	1	20	1	50	1	25
No	2	13.33%	2	50	0	0	0	0	0	0
N.A.	5	33.33%	1	25	2	40	0	0	2	50
Total	10	100%	3	100%	3	100%	1	100%	3	100%
Comments
no paper towel	1	6.67%	1	25%	0	0%	0	0%	0	0%
Ù„Ø§ ÙŠÙˆØ¬Ø¯ Ù…Ù†Ø§Ø´Ù ÙˆØ±Ù‚ÙŠÙ‡	1	6.67%	1	25%	0	0%	0	0%	0	0%
24a. Were sinks clean?
Yes	9	60%	2	50	3	60	1	50	3	75
No	1	6.67%	1	25	0	0	0	0	0	0
Total	10	100%	3	100%	3	100%	1	100%	3	100%
Comments
Sink is broken	1	6.67%	1	25%	0	0%	0	0%	0	0%
24b. Were mirrors clean?
Yes	10	66.67%	3	75	3	60	1	50	3	75
Total	10	100%	3	100%	3	100%	1	100%	3	100%
24c. Were hand dryers clean?
Yes	9	60%	2	50	3	60	1	50	3	75
N.A.	1	6.67%	1	25	0	0	0	0	0	0
Total	10	100%	3	100%	3	100%	1	100%	3	100%
Comments
No dryers	1	6.67%	1	25%	0	0%	0	0%	0	0%
24d. Were dispensers clean?
Yes	10	66.67%	3	75	3	60	1	50	3	75
Total	10	100%	3	100%	3	100%	1	100%	3	100%
24e. Were toilets and urinals clean?
Yes	10	66.67%	3	75	3	60	1	50	3	75
Total	10	100%	3	100%	3	100%	1	100%	3	100%
25a. Were doors clean?
Yes	10	66.67%	3	75	3	60	1	50	3	75
Total	10	100%	3	100%	3	100%	1	100%	3	100%
25b. Were wallsclean?
Yes	10	66.67%	3	75	3	60	1	50	3	75
Total	10	100%	3	100%	3	100%	1	100%	3	100%
25c. Were ceiling clean?
Yes	10	66.67%	3	75	3	60	1	50	3	75
Total	10	100%	3	100%	3	100%	1	100%	3	100%
25d. Were vents clean?
Yes	10	66.67%	3	75	3	60	1	50	3	75
Total	10	100%	3	100%	3	100%	1	100%	3	100%
25e. Were floors clean?
Yes	10	66.67%	3	75	3	60	1	50	3	75
Total	10	100%	3	100%	3	100%	1	100%	3	100%
25f. Were baseboards clean?
Yes	10	66.67%	3	75	3	60	1	50	3	75
Total	10	100%	3	100%	3	100%	1	100%	3	100%
25g. Were grout clean?
Yes	10	66.67%	3	75	3	60	1	50	3	75
Total	10	100%	3	100%	3	100%	1	100%	3	100%
26a. Were Trash containers clean ?
Yes	9	60%	3	75	2	40	1	50	3	75
N.A.	1	6.67%	0	0	1	20	0	0	0	0
Total	10	100%	3	100%	3	100%	1	100%	3	100%
26b. Were Trash containers not overflowing?
Yes	9	60%	3	75	2	40	1	50	3	75
N.A.	1	6.67%	0	0	1	20	0	0	0	0
Total	10	100%	3	100%	3	100%	1	100%	3	100%
27. Was the restroom smelling clean & fresh (without any offensive odor) ?
Yes	15	100%	4	100	5	100	2	100	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%
28. Were all the facilities inside the restroom in good working condition ?
Yes	14	93.33%	4	100	5	100	2	100	3	75
N.A.	1	6.67%	0	0	0	0	0	0	1	25
Total	15	100%	4	100%	5	100%	2	100%	4	100%
29. Was the Mosque premises clean ?
Yes	3	20%	0	0	2	40	1	50	0	0
N.A.	12	80%	4	100	3	60	1	50	4	100
Total	15	100%	4	100%	5	100%	2	100%	4	100%