Company: Adnoc
Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 1377
Sample Size: 4
| Questions | Total Samples | 885-Al Muhallab | ||
| Abs | Percentage | Abs | Percentage | |
| Language | ||||
| ar | 1 | 25% | 1 | 25 |
| en | 3 | 75% | 3 | 75 |
| Total | 4 | 100% | 4 | 100% |
| Company | ||||
| Adnoc | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Shopper ID | ||||
| 129 | 1 | 25% | 1 | 25 |
| 130 | 2 | 50% | 2 | 50 |
| 2028 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Serial No | ||||
| 0426 | 1 | 25% | 1 | 25 |
| 0444 | 1 | 25% | 1 | 25 |
| 0470 | 1 | 25% | 1 | 25 |
| 575 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Operator Code | ||||
| 3409 | 1 | 25% | 1 | 25 |
| 9001 | 1 | 25% | 1 | 25 |
| basma | 1 | 25% | 1 | 25 |
| مها | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Emirate | ||||
| Fujairah | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Site ID | ||||
| 95 | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Number of Staff | ||||
| 1 | 1 | 25% | 1 | 25 |
| 3 | 3 | 75% | 3 | 75 |
| Total | 4 | 100% | 4 | 100% |
| CSA Name | ||||
| 2 | 50% | 2 | 50 | |
| mark | 1 | 25% | 1 | 25 |
| نورشاد | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| CSA Number | ||||
| 4 | 100% | 4 | 100 | |
| Total | 4 | 100% | 4 | 100% |
| Gender | ||||
| Male | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Height | ||||
| Medium | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Built | ||||
| Thin | 2 | 50% | 2 | 50 |
| Medium | 2 | 50% | 2 | 50 |
| Total | 4 | 100% | 4 | 100% |
| Spectacles | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Beard | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Mustache | ||||
| Yes | 1 | 25% | 1 | 25 |
| No | 3 | 75% | 3 | 75 |
| Total | 4 | 100% | 4 | 100% |
| Ethnic Groups | ||||
| Filipino | 2 | 50% | 2 | 50 |
| Indian | 2 | 50% | 2 | 50 |
| Total | 4 | 100% | 4 | 100% |
| Other Ethnic Groups | ||||
| 4 | 100% | 4 | 100 | |
| Total | 4 | 100% | 4 | 100% |
| Date | ||||
| 2011-11-29 | 1 | 25% | 1 | 25 |
| 2012-04-09 | 1 | 25% | 1 | 25 |
| 2012-06-08 | 1 | 25% | 1 | 25 |
| 2012-08-11 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Amount | ||||
| 35.00 | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Number of Vehicles | ||||
| 1 | 1 | 25% | 1 | 25 |
| 2 | 2 | 50% | 2 | 50 |
| 5 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Time In | ||||
| 2011-11-29 11:49:00 | 1 | 25% | 1 | 25 |
| 2012-04-09 10:03:00 | 1 | 25% | 1 | 25 |
| 2012-06-08 14:00:00 | 1 | 25% | 1 | 25 |
| 2012-08-11 13:55:00 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Time Out | ||||
| 2011-11-29 11:54:00 | 1 | 25% | 1 | 25 |
| 2012-04-09 10:23:00 | 1 | 25% | 1 | 25 |
| 2012-06-08 14:23:00 | 1 | 25% | 1 | 25 |
| 2012-08-11 14:07:00 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| Time of Visit | ||||
| 10:01-13:00 | 3 | 75% | 3 | 75 |
| 13:01-17:00 | 1 | 25% | 1 | 25 |
| Total | 4 | 100% | 4 | 100% |
| 1. Was there proper sign to the Car Wash bay ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 2. Was the Car Wash area clean and tidy ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 3. Was there any delay in approaching customers ? | ||||
| No | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| Comments | ||||
| لم يتأخر | 1 | 25% | 1 | 25% |
| 4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 5a. Did the attendant check whether your car has a sunroof ? | ||||
| Yes | 1 | 25% | 1 | 25 |
| No | 1 | 25% | 1 | 25 |
| N.A. | 2 | 50% | 2 | 50 |
| Total | 4 | 100% | 4 | 100% |
| 5b. Did the attendant politely declined automatic car wash if it has a sunroof ? | ||||
| Yes | 1 | 25% | 1 | 25 |
| No | 1 | 25% | 1 | 25 |
| N.A. | 2 | 50% | 2 | 50 |
| Total | 4 | 100% | 4 | 100% |
| 6. Did the attendant inform you about the price of car wash ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 7. Did the attendant inspect your car for any scratches, damages or dents and inform you ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 8. Did he guide your vehicle for positioning at the stopper ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 9. Did the staff thank you as you were leaving ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 10. Was the uniform of the attendant neat and tidy ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 11. Was the attendant wearing visible nametag ? | ||||
| Yes | 2 | 50% | 2 | 50 |
| No | 2 | 50% | 2 | 50 |
| Total | 4 | 100% | 4 | 100% |
| Comments | ||||
| No name tag | 1 | 25% | 1 | 25% |
| لا يضع بطاقه | 1 | 25% | 1 | 25% |
| 12. Was he able to communicate with customer ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 13. Was staff courteous / friendly? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 14. After car wash, did he guide you to the vacuum bay ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 15. Did any attendant advise you to take care of your personal belongings/valuables if any ? | ||||
| Yes | 1 | 25% | 1 | 25 |
| N.A. | 3 | 75% | 3 | 75 |
| Total | 4 | 100% | 4 | 100% |
| 16. Did any attendant offer you seating ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 17. Did attendants wipe your car dry to your satisfaction ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 19. Did the attendant offer to empty the ashtray and clean it ? | ||||
| Yes | 1 | 25% | 1 | 25 |
| N.A. | 3 | 75% | 3 | 75 |
| Total | 4 | 100% | 4 | 100% |
| 20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 21. Did they clean all the tyres with sponge ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 22. Were you offered a receipt voluntarily ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 23a. Were they adequately stocked with all necessary supplies such as soap ? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 23b. Were they adequately stocked with all necessary supplies such as toilet tissue ? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist) | ||||
| Yes | 1 | 25% | 1 | 25 |
| N.A. | 2 | 50% | 2 | 50 |
| Total | 3 | 100% | 3 | 100% |
| 24a. Were sinks clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 24b. Were mirrors clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 24c. Were hand dryers clean? | ||||
| Yes | 2 | 50% | 2 | 50 |
| No | 1 | 25% | 1 | 25 |
| Total | 3 | 100% | 3 | 100% |
| Comments | ||||
| Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken | 1 | 25% | 1 | 25% |
| 24d. Were dispensers clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 24e. Were toilets and urinals clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 25a. Were doors clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 25b. Were wallsclean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 25c. Were ceiling clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 25d. Were vents clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 25e. Were floors clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 25f. Were baseboards clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 25g. Were grout clean? | ||||
| Yes | 3 | 75% | 3 | 75 |
| Total | 3 | 100% | 3 | 100% |
| 26a. Were Trash containers clean ? | ||||
| Yes | 2 | 50% | 2 | 50 |
| N.A. | 1 | 25% | 1 | 25 |
| Total | 3 | 100% | 3 | 100% |
| 26b. Were Trash containers not overflowing? | ||||
| Yes | 2 | 50% | 2 | 50 |
| N.A. | 1 | 25% | 1 | 25 |
| Total | 3 | 100% | 3 | 100% |
| 27. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 28. Were all the facilities inside the restroom in good working condition ? | ||||
| Yes | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| 29. Was the Mosque premises clean ? | ||||
| N.A. | 4 | 100% | 4 | 100 |
| Total | 4 | 100% | 4 | 100% |
| OVER ALL COMMENTS | ||||
| الØمام نظي٠| 1 | 25% | 1 | 25% |