Company: Adnoc
Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 1409
Sample Size: 7
| Questions | Total Samples | 977 - Liwa | 962-Madinat Zayed | |||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||
| ar | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| en | 6 | 85.71% | 4 | 100 | 2 | 66.67 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Company | ||||||
| Adnoc | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Shopper ID | ||||||
| 126 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| 128 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 146 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 159 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| 264 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| 2010 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 2015 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Serial No | ||||||
| 0474 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| 0483 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 0489 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| 0498 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 0528 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 406 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 747 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Operator Code | ||||||
| 1 | 14.29% | 1 | 25 | 0 | 0 | |
| 9001 | 2 | 28.57% | 1 | 25 | 1 | 33.33 |
| 9003 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| basma | 2 | 28.57% | 1 | 25 | 1 | 33.33 |
| مها | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Emirate | ||||||
| Western Region | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Site ID | ||||||
| 149 | 3 | 42.86% | 0 | 0 | 3 | 100 |
| 160 | 4 | 57.14% | 4 | 100 | 0 | 0 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Number of Staff | ||||||
| 1 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| 3 | 6 | 85.71% | 4 | 100 | 2 | 66.67 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| CSA Name | ||||||
| 1 | 14.29% | 1 | 25 | 0 | 0 | |
| SHAHU P SAYEED | 1 | 14.29% | 1 | 25 | 0 | 0 |
| abd al rasheed | 1 | 14.29% | 1 | 25 | 0 | 0 |
| abd al salam | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| abd alrhman | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| salem | 1 | 14.29% | 1 | 25 | 0 | 0 |
| عبد السلام | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| CSA Number | ||||||
| 4 | 57.14% | 2 | 50 | 2 | 66.67 | |
| 941042 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| 941438 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 942162 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Gender | ||||||
| Male | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Height | ||||||
| Tall | 3 | 42.86% | 1 | 25 | 2 | 66.67 |
| Medium | 4 | 57.14% | 3 | 75 | 1 | 33.33 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Built | ||||||
| Thin | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Medium | 2 | 28.57% | 1 | 25 | 1 | 33.33 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Spectacles | ||||||
| Yes | 1 | 14.29% | 1 | 25 | 0 | 0 |
| No | 6 | 85.71% | 3 | 75 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Beard | ||||||
| Yes | 1 | 14.29% | 1 | 25 | 0 | 0 |
| No | 6 | 85.71% | 3 | 75 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Mustache | ||||||
| Yes | 3 | 42.86% | 3 | 75 | 0 | 0 |
| No | 4 | 57.14% | 1 | 25 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Ethnic Groups | ||||||
| Expat. Arabs | 1 | 14.29% | 1 | 25 | 0 | 0 |
| Indian | 5 | 71.43% | 2 | 50 | 3 | 100 |
| Others | 1 | 14.29% | 1 | 25 | 0 | 0 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Other Ethnic Groups | ||||||
| 7 | 100% | 4 | 100 | 3 | 100 | |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Date | ||||||
| 2011-11-12 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 2011-12-29 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| 2012-03-03 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| 2012-03-10 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 2012-05-29 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 2012-06-14 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| 2012-09-25 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Amount | ||||||
| 30.00 | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Number of Vehicles | ||||||
| 1 | 3 | 42.86% | 3 | 75 | 0 | 0 |
| 2 | 3 | 42.86% | 1 | 25 | 2 | 66.67 |
| 3 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Time In | ||||||
| 2011-11-12 15:40:00 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 2011-12-29 12:49:00 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| 2012-03-03 11:48:00 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| 2012-03-10 10:21:00 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 2012-05-29 16:00:00 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 2012-06-14 11:02:00 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| 2012-09-25 15:08:00 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Time Out | ||||||
| 2011-11-12 16:13:00 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 2011-12-29 12:56:00 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| 2012-03-03 11:58:00 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| 2012-03-10 10:31:00 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 2012-05-29 16:25:00 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| 2012-06-14 11:17:00 | 1 | 14.29% | 0 | 0 | 1 | 33.33 |
| 2012-09-25 15:16:00 | 1 | 14.29% | 1 | 25 | 0 | 0 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Time of Visit | ||||||
| 10:01-13:00 | 4 | 57.14% | 1 | 25 | 3 | 100 |
| 13:01-17:00 | 3 | 42.86% | 3 | 75 | 0 | 0 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 1. Was there proper sign to the Car Wash bay ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 2. Was the Car Wash area clean and tidy ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 3. Was there any delay in approaching customers ? | ||||||
| No | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Comments | ||||||
| لم يتأخر | 1 | 14.29% | 0 | 0% | 1 | 33.33% |
| 4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 5a. Did the attendant check whether your car has a sunroof ? | ||||||
| Yes | 3 | 42.86% | 2 | 50 | 1 | 33.33 |
| No | 2 | 28.57% | 1 | 25 | 1 | 33.33 |
| N.A. | 2 | 28.57% | 1 | 25 | 1 | 33.33 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 5b. Did the attendant politely declined automatic car wash if it has a sunroof ? | ||||||
| Yes | 3 | 42.86% | 2 | 50 | 1 | 33.33 |
| No | 2 | 28.57% | 1 | 25 | 1 | 33.33 |
| N.A. | 2 | 28.57% | 1 | 25 | 1 | 33.33 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 6. Did the attendant inform you about the price of car wash ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 7. Did the attendant inspect your car for any scratches, damages or dents and inform you ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 8. Did he guide your vehicle for positioning at the stopper ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 9. Did the staff thank you as you were leaving ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 10. Was the uniform of the attendant neat and tidy ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 11. Was the attendant wearing visible nametag ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Comments | ||||||
| عبد الرشيد | 1 | 14.29% | 1 | 25% | 0 | 0% |
| عبد السلام | 1 | 14.29% | 0 | 0% | 1 | 33.33% |
| 12. Was he able to communicate with customer ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 13. Was staff courteous / friendly? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 14. After car wash, did he guide you to the vacuum bay ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 15. Did any attendant advise you to take care of your personal belongings/valuables if any ? | ||||||
| Yes | 1 | 14.29% | 1 | 25 | 0 | 0 |
| N.A. | 6 | 85.71% | 3 | 75 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 16. Did any attendant offer you seating ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 17. Did attendants wipe your car dry to your satisfaction ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 19. Did the attendant offer to empty the ashtray and clean it ? | ||||||
| Yes | 1 | 14.29% | 1 | 25 | 0 | 0 |
| N.A. | 6 | 85.71% | 3 | 75 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 21. Did they clean all the tyres with sponge ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 22. Were you offered a receipt voluntarily ? | ||||||
| Yes | 6 | 85.71% | 3 | 75 | 3 | 100 |
| No | 1 | 14.29% | 1 | 25 | 0 | 0 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| Comments | ||||||
| Did not offer to clean the windscreen. | 1 | 14.29% | 1 | 25% | 0 | 0% |
| 23a. Were they adequately stocked with all necessary supplies such as soap ? | ||||||
| Yes | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 23b. Were they adequately stocked with all necessary supplies such as toilet tissue ? | ||||||
| Yes | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist) | ||||||
| Yes | 2 | 28.57% | 1 | 25 | 1 | 33.33 |
| N.A. | 3 | 42.86% | 2 | 50 | 1 | 33.33 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| Comments | ||||||
| no paper towel | 1 | 14.29% | 0 | 0% | 1 | 33.33% |
| 24a. Were sinks clean? | ||||||
| Yes | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 24b. Were mirrors clean? | ||||||
| Yes | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 24c. Were hand dryers clean? | ||||||
| Yes | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 24d. Were dispensers clean? | ||||||
| Yes | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 24e. Were toilets and urinals clean? | ||||||
| Yes | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 25a. Were doors clean? | ||||||
| Yes | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 25b. Were wallsclean? | ||||||
| Yes | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 25c. Were ceiling clean? | ||||||
| Yes | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 25d. Were vents clean? | ||||||
| Yes | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 25e. Were floors clean? | ||||||
| Yes | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 25f. Were baseboards clean? | ||||||
| Yes | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 25g. Were grout clean? | ||||||
| Yes | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 26a. Were Trash containers clean ? | ||||||
| Yes | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 26b. Were Trash containers not overflowing? | ||||||
| Yes | 5 | 71.43% | 3 | 75 | 2 | 66.67 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 27. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 28. Were all the facilities inside the restroom in good working condition ? | ||||||
| Yes | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| 29. Was the Mosque premises clean ? | ||||||
| N.A. | 7 | 100% | 4 | 100 | 3 | 100 |
| Total | 7 | 100% | 4 | 100% | 3 | 100% |
| OVER ALL COMMENTS | ||||||
| الØمام نظي٠| 1 | 14.29% | 0 | 0% | 1 | 33.33% |